Chestertons Mayfair reviews in Westminster

★★★★★ 1/5

Trustpilot

Avoid at all costs!

The worst experience I have ever had interacting with any business, ever. I spent 6 months in the property and they were terrible as a management company, e.g. the heating system and bath were broken which they refused to fix. When I left they held onto my deposit for a month without justification, then tried to claim around £4.5k from me when I raised the dispute. This was made up of things like £1,200 for a scratch on a bed and £350 for watermarks on bathroom tiles, both of which were shown in the check in report. They also tried to get £100 for a hoover which they had told me to dispose of after it caught fire, clearly not PAT tested.Most of their claims were binned by the adjudicator, eventually.I also asked for disclosure of some of my personal data from their records, which they refused, so that has been raised with the Information Commissioner.Honestly it doesn't matter how nice the property is, do NOT risk letting through this agency. They will literally break the law to make a quick win if they think they can get away with it.Further to Chestertons' response, noone from their team has followed up on this.

Andrew · 10 September 2021

★★★★★ 5/5

Trustpilot

Excellent service

Chestertons helped us with all aspects of searching for a tenancy - making an offer, navigating the terms of the lease and moving in. We worked with Olivia, who was excellent.

Elena · 10 November 2021

★★★★★ 5/5

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Chestertons South West Lettings - Sean

Having just moved into the country, there was a lot we did not understand about the Lettings Market here in the UK.Chestertons were very professional, very knowledgeable and took time to understand exactly what we were looking for (our preference was close to school), and then showed us what was on offer (Flat on Onslow Avenue). The follow up was excellent, ensuring we had information at every step through the offer, as well as communicating very clearly to us what the Landlord expected. In the end we did not let with Chestertons, but I would certainly recommend Chestertons and definitely give you a call when we are looking to move house.

Christine · 9 September 2021

★★★★★ 5/5

Trustpilot

Tamara Price recently handled the…

Tamara Price recently handled the process of asking my tenants whether they wanted to renew their contract for another 12 months. She did this promptly and efficiently, which is all one can ask. Thank you, Tamara. It's gratifying when everyone does what is required without having to be continually prompted.

Julian · 21 May 2024

★★★★★ 1/5

Trustpilot

Chestertons unethical marketing

Chestertons has now taken to using 3rd party companies to market information and put “Dear Homeowner” as a way of circumventing GDPR. This is intrusive and raises ethical questions about their practice. The purpose of GDPR was in part to stop unwanted marketing by companies and third parties.Since my review Chestertons posted a response to below asking for my personal details so that I can "opt out" which rather defeats the purpose, as they wish to bypass GDPR. They do not take marketing seriously if they use 3rd parties to target people and put "Dear Homeowner".I am happy to provide the evidence to Trustpilot, but do not want marketing from Chestertons. The simplest way would be to delete all unnamed "Homeowners" from their database and have an opt in only.The ICO is the next step as a formal complaint as I never opted in.Even if legal this is unethical and a way of circumventing GDPR. Can one trust a company who behaves like this?

Marc · 2 September 2021

★★★★★ 5/5

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I have been with Chestertons for many…

I have been with Chestertons for many years. They have been helpful and respond quickly to requests and get repairs done quickly when required. The statements and payments are also well presented and timely

Barry · 31 January 2025

★★★★★ 5/5

Trustpilot

Very efficient service

Very efficient service and quick to find tenants. Mainly dealt with Shannon who is an excellent negotiator and supported both the tenant and the landlord from the start to the end.

Shar · 3 November 2021

★★★★★ 5/5

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Chestertons South West Lettings - Jasmine

We had such a great experience with Lizzy when purchasing our house that we felt obliged to give Chesterton's a go when letting out our place, something we didn't regrer as we had an absolutely perfect experience from Jasmine. She was polite and conscientious throughout the whole process and over delivered in terms of rent and all on a time scale that suited us.Only complaint would be of Chesterton's online portal for documentation. I consider myself pretty competent when it comes to technology but I found it confusing to understand and use. Thankfully, Jasmine would take over and upload necessary documents on my behalf and keep me informed of what was needed. Would definitely use Jasmine again.

Alex · 1 September 2021

★★★★★ 5/5

Trustpilot

We’ve had a great experience with…

We’ve had a great experience with Chestertons. Tamara Price was a great help!

MANNING · 22 September 2023

★★★★★ 1/5

Trustpilot

I have repeatedly received…

I have repeatedly received unsolicitated letters about valuation despite being on MPS. I've filled in the Edit.me website asking to be taken off the list multiple times but the letters keep coming. I've even emailed my local office a number of times and asked them to stop sending me the letters but they seems to be coming even more frequently. The fact that they don't listen means that I would never use Chestertons to buy or sell a property.

Charlotte · 1 November 2021

★★★★★ 5/5

Trustpilot

Decisive action over a dispute

When my tenants moved out and left the apartment needed a lot of cleaning, this could really have left me out of pocket. Ryan Briggs mediated this issue with them calmly and quickly, retrieving the money that had been spent on professional help.

Daniel · 18 September 2024

★★★★★ 5/5

Trustpilot

Great overall experience

I had a great experience with Chestertons during my tenancy. My property manager in particular, Isaiah, was extremely hlepful in resolving a number of different issues and was always on hand to help throughout!

Felix · 29 January 2025

★★★★★ 5/5

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Chestertons South West Lettings - Melissa

Although it was a bit of difficult circumstances for me to find a place to live while I was under self-isolation period, especially, in the busiest season.However, one of the Agent in Chestertons was kind enough to introduce me fantastic properties through online visiting via WhatsApp and sending me videos (After the period, she booked an actual viewing as well).Thanks for her kind & helpful assistance, I could decide which place is the ideal one for me and move in a very smoothly after the self-quarantine.Thank you for your great assistance :-)

Tomochika · 23 August 2021

★★★★★ 5/5

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Chestertons South West Lettings - Liam

I could not recommend Liam as an agent highly enough. Any issues we had with the letting process he dealt with in a timely manner and remained transparent throughout the whole process.

Sean · 19 August 2021

★★★★★ 5/5

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Chestertons South West Lettings- Sebastian, Barnes

Chestertons South West Lettings - Sebastian WaltersSebastian was extremely professional and efficient throughout the process of renting our lovely flat in Barnes. He answered all our queries and managed the whole process for us although we were overseas and paperwork etc he managed the paperwork remotely. He also liaised seamlessly with our children to arrange the viewing etc before we arrived. Chestertons are privileged to have such a polite and experienced professional dealing with the lettings in Barnes. Well done Sebastian.

Kathryn · 18 August 2021

★★★★★ 5/5

Trustpilot

Giorgio!

Giorgio, was amazing! I couldn’t recommend him enough to my friends. Speedy, efficient and even worked his magic on his days off!I found my new home through Giorgio and couldn’t give anyone a better review. Initially I spent weeks going back and forth, checking the market, making offers that got rejected and then I came across some properties on Rightmove by luck they were just listed, and I saw it was with Chestertons. Most negotiators names I don’t remember as the process can be quite overwhelming, but I remembered Giorgio because he was very friendly and always followed up with written communication on previous calls. I called him on Saturday morning first thing after failing to get a viewing slot with his colleagues and even though he was on annual leave, he somehow managed to get me a viewing that day, we offered and he spent his Sunday calling me to tell me our offer was accepted. Not only was the process smooth, and quick, but he didn’t need to pick up the phone and deal with us on his annual leave but he did. He was so polite, so speedy, and ensured that I wasn’t just shifted to the back of the queue. This attitude by far goes along way, more than any other agent. Thank you!

Jessica · 12 August 2021

★★★★★ 1/5

Trustpilot

Chestertons are your typical sleazy estate agents

Chestertons are the managers for a property we have been leasing for 2 years.To start off, they got the dates on our lease wrong, and tried to send us a correction to sign with dates still wrong, and didn't seem capable of understanding the error. not a good first impression.During the 2 years they managed our property, they did absolutely nothing, and failed to locate the spare key on the one instance we got locked out and needed one.After our 2 year lease was due to expire, the landlord would have been happy to continue with a lease without Chestertons (and split the difference of their 10% fee to reduce our monthly rent) but Chestertons refused to allow this unless we moved out of the flat.All in all, just your typical run of the mill sleazy estate agent company who care nothing about their tenants and are just greedy to collect money wherever they can. ugh.

J · 11 August 2021

★★★★★ 5/5

Trustpilot

I had the pleasure of working with…

I had the pleasure of working with Katherine Ma, and I must say her service exceeded all my expectations. Her professionalism, attention to detail, and high level of expertise made the entire process seamless. I would highly recommend her to anyone seeking top-quality service.

Ritchey · 28 August 2024

★★★★★ 5/5

Trustpilot

5 stars for Kai Collins

My sales negotiator Kai Collins didn’t put a foot wrong throughout all of what was a lengthy and difficult process with my flat purchase. He was always around when needed and was helpful in driving the sale forwards.

Lewis · 30 November 2024

★★★★★ 5/5

Trustpilot

Dawn Cunningham with Chesterton SW was…

Dawn Cunningham with Chesterton SW was simply amazing. She perfectly understood what I was looking for and came up with an stunning apartment to rent ticking all the boxes. It was the quickest and most efficient process I have ever gone through from 1st presentation of the apartment in the evening (video), viewing 1st thing in the morning and 3hrs later signing the contract.Absolutely happy with the service and can’t wait to move in. Thanks, Sandra S.

Sandra · 4 February 2022

★★★★★ 4/5

Trustpilot

Chestertons Property Management…

Chestertons have managed our property for many years. The service we’ve received both in terms of sourcing new tenants when necessary and in day to day management of the property has always been of a very high standard. Liaison with the designated Property Managers, and there have been several over the years, has been friendly and efficient. As a Landlord based overseas, we’ve been very happy with Chestertons service and would recommend the company to other owners seeking a reliable Letting and Management service.

Richard · 5 August 2021

★★★★★ 5/5

Trustpilot

Amazing experience with Juliette

Just had an amazing experience with Juliette who has been very helpful, friendly and always available to answer my questions. She managed to find the perfect property and helped me through the process, solving every problem in a very short time. Thank you again Juliette

Serena · 7 August 2024

★★★★★ 5/5

Trustpilot

I had a great experience speaking with…

I had a great experience speaking with Carl J. from the Chestertons maintenance service. They were friendly, professional, and efficiently addressed my boiler issue. I felt supported throughout the conversation, and they were more than happy to assist with any queries.

Scott · 11 October 2024

★★★★★ 5/5

Trustpilot

Helpful advise from Tamara

Tamara Price has been really helpful and patient giving us advise when offering to potential lettings. She has been guiding us with the process.

Maria · 1 September 2022