Trusted Agent profile · Westminster
★★★★★
2,210 reviews across 2 platforms
47 South Audley Street, Mayfair, W1K 2QA, Westminster, W1K 2QA
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 47 South Audley Street, is rated 4.5 out of 5 across 2,210 reviews on two platforms, including 74 Google reviews rated 4.9. See how it compares with other estate agents in Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotMax West was extremely helpful
Max West was extremely helpful, friendly and efficient. Thank you
Hi Giuseppe,Thank you for writing a great review. Its great to hear how helpful and efficient Max was.We appreciate your support.Kind regardsChestertons
5/5
TrustpilotPrompt tenany renewal
Tamara was very helpful and prompt in renewing a tenancy
Hi Martin, thank you for sharing your experience with Tamara and renewing your tenancy with us. If you need anything else, please let us know. Best wishes!
5/5
TrustpilotSarah was very friendly and professional
Thanks for the 5 stars!
1/5
TrustpilotDisgraceful!
It has been nine months since we moved into the flat, and we are still waiting for some maintenance, not to mention a refund for a storage that we had to pay back in September as the flat, precisely, wasn't ready. We have been through three different property managers, and still we are not getting the right service. Disgraceful!
Hi Monica, we're sorry to see you have left this review. In order for us to look into this further, you should receive an email from Trustpilot asking you to confirm some extra details. If you could please complete these at your earliest convenience, we can follow up on this internally as soon as possible.
1/5
TrustpilotI have to write a negative review for…
I have to write a negative review for Chestertons because their service is so poor, unprofessional and bad(I want to use other words and I think "unprofessional and bad" is probably an understatement. I have gone back and forth with Chesterton on this for so many times and yet they randomly added another fee of £180 and deducted that money from my rental income. This is like 3rd time. Previous two times I have spent months to get those money back and this time again. As expected, no response from Chestertons. God knows how long this will take to get my money back. In addition, Chestertons actually have no property manager, when I ask, everyone is saying someone else need to look into this matter for me.
Hello, we are sorry to see that you are unhappy. If you would like us to investigate this on your behalf, please do complete the information that Trustpilot will be asking for. Thank you
5/5
TrustpilotKatie is a very good agent
Katie is a very good agent. When we moved into our new flat she made it very comfortable for us and made sure we settled in fine. She is very polite and honest. I will give her a hundred stars.
Thank you for sharing!
1/5
TrustpilotOutrageously bad
Do you think paying £300 plus to change a fire alarm is reasonable? Do you believe you should be paying for the cleaning of a flat you don't own? Is two weeks a reasonable response time to answer an email? If you've answered YES to any of those questions, then Chesterton's is for you! This agency is so useless, so incompetent, and rips you off SO shamelessly, I'm shocked they have such a good rating. We used them as managers of our flat for nearly a year and deeply, deeply regret our decision. AVOID these incompetents at all costs!
Hello, we have requested additional information on this and your previous review as we cannot find your details on the system to investigate. If you could please provide the additional information. Thank you
1/5
TrustpilotSubpar property management service
We're currently renting a property which is managed by Chestertons. Unfortunately, we have had a terrible experience with them in regard to some issues that needed resolving in the bathroom.One contractor sent by Chestertons took five visits and approximately 16 hours to install a bath shower and redo some tiling in the bathroom, while another needed 8 visits to fix the toilet and redo some other tiling. These jobs are taking a suspiciously long time to resolve - to the point it feels like they are doing it on purpose so they can extract as much money out of the poor, unsuspecting landlords as possible, while at the same time causing massive inconvenience for tenants. It almost feels like Chestertons are willfully allowing this to happen. This is not an acceptable property management service I'm afraid. Chestertons haven't even bothered to come to our apartment to assess their work.All landlords beware.
Customer satisfaction is very important to us, and any negative reviews we want to immediately investigate. In order for us to do so can you please complete the "additional information" request that will have come from Trustpilot. Thank you
5/5
TrustpilotGreat Estate agent ,professional and helpful. Thanks Elina
Just want to say a big thank you to Miss Elina for helping us and Chesterton estate agents . Superb work and Elina was so helpful and understanding. Thank you very much keep up the good work!
Thank you for the wonderful review
5/5
TrustpilotFriendly staff
Everyone involved in the move was friendly and as helpful as can be. Charlie in SW Letting was particularly helpful and was always involved and checking in to make sure the transition was smooth and no problems along the way.
We are thankful for you taking the time to post a review. Your comments have been shared with Charlie and his team.
5/5
TrustpilotWe are immensely grateful to Kerl and…
We are immensely grateful to Kerl and Abby from Chesterton for their invaluable assistance in helping me and my flatmate find our dream home. We've now settled in and couldn't be happier with the location, interior design, and layout of the house. Their professionalism and dedication made the entire process a smooth and enjoyable experience. Thank you, Kerl & Abby, for making our home search a success!
Congratulations on your new home Skyler, sounds like a dream home! Should you look to move again in the future, please do reach out to the team again.
1/5
TrustpilotWorst experience in my life
Worst experience in my life. Unreliable and fraudulent. I took a short term let. After signing the contract and paying advance, they ask me for more money in addition, without a receipt. I send total payment in two payments because my bank did not allow me to make such a large transfer. I send both transfer copies in an official document with CRO. One payment arrives, the other one does not by the weekend. They do not give me the keys. My lawyer is getting me a full refund. Never go to scoundrels like them. Be careful.
Hello Marco, we’ve spoken with the short lets department and they’ve explained that the full rent needed to be paid in advance of you moving in, and this was explained to you before signing your contract. On the day of move in you hadn’t transferred half of the money you owed and as such the keys couldn’t be released to you. The money from your bank arrived today and you collected keys.
5/5
TrustpilotTamara Price was so helpful and…
Tamara Price was so helpful and personable and helped massively with advice and suggestions for submitting the strongest offer we could for a flat. We were successful in getting accepted for said flat.
Thank you for the wonderful review
5/5
TrustpilotAssistance with new landlords certificate
Hanna Malanyuk was very helpful in providing me with the information required to complete the new landlords certificate form.
Thank you for the 5 star review
5/5
TrustpilotTamara Price was exceptional
Tamara Price was exceptional and quick to answer all my questions. Unfortunately, the deal didn't go through, but she continued to help us find a new home! Professional and knowledgeable of the market!
Thank you for leaving your review!
5/5
TrustpilotGreat customer service
Team at Chestertons have been very good at providing a high level customer service and Hanna Malanyuk, who has been assisting us with various tasks from compliance to arranging works in a property, has been wonderful. She is knowledgeable, professional and efficient. Having Hanna by our side gives a pice of mind and we are very grateful for having her to look after our property. Thank you!
Thank you for the 5 star review, and we are very thankful to have Hanna in the team!
1/5
TrustpilotRude and Unprofessional
The estate agent I dealt with was so rude and repeatedly asked if I could afford the flat before even viewing the flat. He assumed I had no knowledge of the current renting market and was very condescending when I told him my price range. When I turned up to my viewing, he dismissed me and didn't introduce the flat at all. I 100% do NOT recommend this place to anyone.
Hi Jacko,Thank you for taking the time to leave this review. We're very sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so we can investigate this matter accordingly.
5/5
TrustpilotHave been waiting since May to get some…
Have been waiting since May to get some work organised in my flat. Since Richard Parkin took over there seems a sense of urgency and renewed quotes are now sensible and more favourable to me as the flat owner than previously. Five stars are specifically for Richard's help so far NOT a general judgement.
Hi John, thank you for the great review. We are so glad Richard has been able to help and find sensible quotes for you. Should you require any further assistance, we will always be happy to help.
4/5
TrustpilotI have been using chestertons for a…
I have been using chestertons for a while and they really have shown so much care and attention in helping to find the right property for me. They are a great team and unlike other estate agents talk to each other in different offices! They are helpful and really lovely to deal with!
Thank you for sharing your experience with us. We love finding everyone their dream home so we're happy to hear that this happened for you. Wishing you all the best for the future!
1/5
TrustpilotAvoid using this company by all means
Avoid using this company by all means -We lived in a property managed by Chesterton's for a year. In the time we lived with them, we reported issues with the accommodation in the first week of moving into the accommodation, they didn't sort this in the 9 months of us living there. They constantly sent someone out to 'price it up', but never once did someone come to fix anything. Things like not providing keys for the windows to open, bath panels and shower's hanging off the wall. We had 4 different property managers in this time as people kept leaving the company. The guy who came round to look at the property to price up the issues mentioned that the accommodation was that poorly put together that he couldn't believe it. After 9 months of getting tired of nothing being fixed, we decided we had to get out.Once we left, we were assured that we would not receive any cleaning charges if we used their registered cleaners. When handing over the keys, Andrew mentioned that the flat was cleaner than it was before we moved in. After using their cleaners, they still tried to take £160 for a cleaning charge. The individual who has been working on getting our deposit back has been everything but competent, we had to wait 2 months for our deposit to come back. It's gotten that bad that even the property owner has mentioned to us that she will never use Chesterton's again. I would love to leave a 0 star but for some reason that isn't possible.Considering we had nothing fixed in the time that we lived in the accommodation, we thought we'd be able to leave the flat. Instead we had to pay over £600 to leave early.I would avoid using this company at all costs, not only will you have nothing fixed, but they will also try to scam you out of most of your deposit.
Dear Olly, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you
1/5
TrustpilotRude and unresponsive! Awful experiences
We are renting our flat through Chestertons and the whole experience since we moved in has been shocking. We are constantly ignored when we report issues and have to chase all the time. We have 2 ongoing issues one that was reported 3/4 months ago. We were told that someone called Fiona left and have been dealing with someone new who is even worse. No communication happens internally so when people are on holiday you have to start the process all over again. Would never ever go through Chestertons again
Dear Jasmin, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you
5/5
TrustpilotI have worked with a few people from…
I have worked with a few people from Chestertons, but Tsion Tesefay has been a delight to work with - professional, efficient and kind.
5/5
TrustpilotThe Chestertons team are wonderful!
The Chestertons team are truly wonderful to deal with. Madi was so helpful throughout the whole process and made our renting experience easy and stress free! Thank you and we will definitely use you again in the future!
Thank you for the 5 stars Sophia!
1/5
TrustpilotAvoid, Not recommended.
I'm an landlord and I have recently signed a new contract with Chestertons for a new tenant. The starting date is set for 25th June, however, Chestertons only informed me when I asked them on 26th June, that the contract didn't commence because they need me to sign some other documents. Therefore, they had to push the start date to 29th June. I had to chase Chestertons all the time. They only arranged me the documents for me to sign on 29th June at 6pm! Both me and the tenants were stressed out on the day. But finally we got all the documents signed. Chestertons pushed the start date by 4 days which is a financial loss for me. And I only found out the contract didn't start because I chased them for landlord statement. I wouldn't recommend Chestertons as your property manager.
Thank you for getting in touch. We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
