Trusted Agent profile · Westminster
★★★★★
2,202 reviews across 2 platforms
47 South Audley Street, Mayfair, W1K 2QA, Westminster, W1K 2QA
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 47 South Audley Street, is rated 4.5 out of 5 across 2,202 reviews on two platforms, including 65 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotThe service from Chestertons is just…
The service from Chestertons is just outstanding. We always get quick response whenever we need. Martins Purlicis is just a responsible guy and reliable. I m very satisfied with the service .
We're glad to hear that Martin and the team were able to provide an outstanding service! Wishing you all the best, and please don't hesitate to get in touch if you need anything else from us.
2/5
TrustpilotAs a Landlord we find that more than…
As a Landlord we find that more than once they have paid rent owed to us to another persons account. Instead of instantly just paying us the outstanding money owed to us, they tell us they need to talk to the person whose account the wrongly credited. This should not be relevant to us. This is their error and they need to sort it immediately.As we pay a management fee, we should be able to expect a professional service. Disappointing and inconvenient!
5/5
TrustpilotVery professional service with a sense…
Very professional service with a sense of humour. Thanks Emlyn & Leon for making our house sale run as smoothly as possible!
Hi Martha, congratulations on the sale of your property! We're happy to hear Emlyn and Leon made the experience a positive one. Should you need any future help, please do get in touch. Best wishes!
5/5
TrustpilotProfessional and efficient
Niema was professional, efficient and communicated well. Made the process very straightforward from our perspective. Thanks Niema.
Hi Adam, thank for taking the time to leave a review for Niema. Should you need anything further, please feel free to reach out to her and the team. Best wishes!
1/5
TrustpilotWORSE THAN HELL
This is the worst agency that's ever operated in the UK. They only care about signing the tenancy agreement, after this, you can completely forget about receiving a dignified customer experience. First of all, they are able to tell you that the property you are renting has features that you've requested (such as AirCon), assure you of this through multiple emails, and even show you the AirCons through virtual tours, in cases when you are renting from abroad. Then, when you arrive at the property and the AirCons don't work, they don't fix it even after you specified that the AirCons were a MUST to rent the property. They simply laugh at your face after signing you as a client, worst customer service EVER, simply DON'T USE THEM. They ignore your messages and your calls, and they make you feel like you don't matte after paying for everything. And when you're done with your tenancy agreement? Behold, because to get your deposit back you must be a magician. I've been trying to contact them for 2 weeks, sending e-mails, calling them, in order to obtain an expected date of my deposit return, but NO ONE ANSWERS. It's exhausting and if this message can help you to avoid all the horrible situations that my flatmate and I went through, this message was completely worth it. I work with real estate in my home country, and I've never seen such a service that tends to advertise itself like it has some sort of "standard" to only receive the most horrible of services that this market has to offer. SAVE YOUR MONEY, TIME, AND PEACE OF MIND, and AVOID THIS AGENCY AT ALL COSTS.
Hi there, we are very concerned about your review and would like to investigate this matter further. In order to do so, please could you reply to our request for additional information? Once received, we will be able to look into this as soon as possible. Thank you.
5/5
TrustpilotExceptional experience!
Exceptional experience! My agent was Leusa, I had a very difficult situation and a lot of set backs but finally managed to get through it all thanks to her patience and her empathetic approach. Coming from the service industry myself, having good knowledge of the current market, and after being registered with around ten agencies I can most definitely say Chestertons is by far the best agency out there(Westminster). From their initial understanding of your needs of your ideal property, to their service recovery and their exceptional customer care- I would definitely recommend contacting Chestertons if you are currently looking or desire to look for a property even if you are negotiating with other agencies!
Hi Viraj,Thank you for taking the time to leave this great review! We're so pleased to hear that Leusa was able to support you and provide an exceptional experience. Please don't hesitate to get in touch if you need any further assistance.
5/5
TrustpilotChestertons South West Lettings, Zoe
Zoe was really helpful to me and my partner whilst finding our first rental property. We were quickly able to view the property we were interested in and she even helped us with price too. Everyone was really easy and smooth!
Thank you for sharing!
5/5
TrustpilotMichell Vasquez - Property Manager
Michell Vasquez (Property Mgr at Chestertons) has done a great job managing my flat. She is very responsive and has liaised effectively with my tenants to resolve a number of unforeseeable maintenance issues that have happened in the last 6 months.
A positive customer experience is our upmost priority, so it is lovely to be able to pass on this glowing review to our our team in East Sheen.All the best in your new home.
1/5
TrustpilotNo deposit return after over 2 months
The people who work here couldn't care less that we don't have our deposit back over 2 months after moving out of the property. We have had to borrow money to pay our rent at our new property and I have contacted the agency via phone and email at least twice a week since we moved out. They have confirmed there are no deductions to the deposit, but don't have any intention of releasing the money. I would strongly advise you do not use Chestertons if you are considering renting a property, they are unhelpful and completely unresponsive.
Hi Isabel, thank you for providing us with further details so we could investiagte this further. Please be assured we take your comments very seriously. We are sorry about any delays you have experienced from Chestertons’ side and apologise for any inconvenience this has caused you.Having spoken with the property management team who have been handling the matter, I trust you have now received a direct update from a member of the team and the issue is being resolved for you, without any further delays. Should you have any further queries, please let the team know and they will be happy to assist. Wishing you all the best!
5/5
TrustpilotIt was a wonderful experience to be…
It was a wonderful experience to be helped by Akikur Rahman during my search for a new flat. Very attentive, responsive and really helps that somebody understands what you are looking for. Could not recommend enough!!
Thank you for the 5 stars!
5/5
TrustpilotYou're in good and capable hands
Suzan Salih is incredibly efficient and helpful, not to mention empathetic and appreciative of the tenants' experience.Nothing but good words to say about her
Dear Lord Woodington,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotTamara Price was very efficient
Tamara Price was very efficient and pleasant in my search. Knowledgeable of the area and made local cafe recommendations. Thank you!
Thank you for taking the time to leave a review Zuri. You can't beat a cafe recommendation, especially when there's so many great ones to choose from!
1/5
TrustpilotExtremely poor service
Extremely poor service. When questioned, they were poor to respond generally and when they did they were arrogant and dismissive. I engaged their services to manage my flat rental and they changed 5 agents who were supposed to be my point oif contact within the first 6 months. When I decided to change agents I asked for reassurance that they would facilitate a smooth transition. They flatly refused to do so instead stating that they would fulfil their contractual obligations. It has been the most frustrating experience that I have ever had as a Landlord. The whole idea of getting them to manage was to reduce my workload and stress yet they caused the exact opposite. If you are a small landlord, they are not interested as they are a big corporate, despite their empty reassurances otherwise. Avoid Chestertons at all costs for managing your property as it seems that ther is high staff turnover so continuity will be poor.
Hello, thanks so much for your feedback. We are very sorry to hear how dissatisfied you are and would like to investigate as quickly as possible. In order to do so, we just need some more details from you please respond tothe Information Request which will follow shortly. Rest assured, as soon as we have this information we’ll endeavour to find a solution.----Update:Hi GD, thanks again for leaving this review - we take client dissatisfaction very seriously and are keen to investigate. Since our previous correspondence, we still haven’t received the details we require in order to escalate your complaint. If you would still like us to look into this please respond to the Information Request we sent a week ago. Best wishes, Alf
1/5
TrustpilotTerrible experience with Chestertons Fulham…
Terrible experience with on-going property relationship with Chestertons Fulham, please avoid carrying business with this branch.Before signing a rental contract, the staff was always helpful, smiley and responsive. After signing the contract, I have been switched to a huge void, a non-responsive department that does not answer the phone (I tried calling 5 times and leaving my phone number), usually responds emails in 3 business days, and does not solve anything for tenants. In my first day of tenancy, there were 3 contractors renovating the fllor in the kitchen and I was not able to move in on my first day. It has been 4 weeks since I found out that the washing machine is completely out of service (they did not check that before securing the contract, of course), and basically there is no resolution so far. Again, please avoid this company/branch.
Hello, we are sorry to hear you are not happy with your experience. In order for us to investigate this internally please can you provide us with some additional information. You should receive an email shortly from Trustpilot requesting this. Thank you
5/5
TrustpilotChestertons service
I’m letting my property through Chestertons. And Xiaoyi has been very helpful and responsive with helping managing my property.
It's an absolute pleasure managing your property, thank you for sharing your experience with Xiaoyi. Wishing you all the best!
5/5
TrustpilotMax West was extremely helpful
Max West was extremely helpful, friendly and efficient. Thank you
Hi Giuseppe,Thank you for writing a great review. Its great to hear how helpful and efficient Max was.We appreciate your support.Kind regardsChestertons
5/5
TrustpilotTamara Price is amazing!
Tamara Price is amazing!!! She took the time to understand my needs and helped me find the perfect flat. 10/10. Would recommend!
Hi Piper, congratulations on your new home! We'll make sure to pass your compliments on to Tamara, she'll be delighted to hear it. Should you need any assistance in the future, please feel free to reach out to the team. Wishing you all the best!
1/5
TrustpilotUnskilled staff, below poor service
I used Chestertons to help find and rent my current property and their service was below poor. They failed to prepare the property prior to our move in date, despite pushing the date back to ready the flat and when we arrived to a filthy flat they were completely offline and unresponsive. In addition they offered compensation that they were not entitled to offer then informed us we were wrong to be compensated. Horrific agents and I would never use them again nor recommend them to anyone else. If you are thinking of using Chestertons, please seriously reconsider.
We are sorry to hear of your experience, we've sent you an information request so that this can be investigated. If you could please complete that information. Thank you
5/5
TrustpilotPrompt tenany renewal
Tamara was very helpful and prompt in renewing a tenancy
Hi Martin, thank you for sharing your experience with Tamara and renewing your tenancy with us. If you need anything else, please let us know. Best wishes!
5/5
TrustpilotSarah was very friendly and professional
Thanks for the 5 stars!
5/5
TrustpilotThank you Ryan Oldham
Thank you Ryan Oldham! Your prompt service and knowledge of the rental market has been insightful and appreciated and I feel I am better informed to make a decision going forward. I will be in touch ! Best regards
Thank you for the glowing review of Ryan!
1/5
TrustpilotDisgraceful!
It has been nine months since we moved into the flat, and we are still waiting for some maintenance, not to mention a refund for a storage that we had to pay back in September as the flat, precisely, wasn't ready. We have been through three different property managers, and still we are not getting the right service. Disgraceful!
Hi Monica, we're sorry to see you have left this review. In order for us to look into this further, you should receive an email from Trustpilot asking you to confirm some extra details. If you could please complete these at your earliest convenience, we can follow up on this internally as soon as possible.
1/5
TrustpilotI have to write a negative review for…
I have to write a negative review for Chestertons because their service is so poor, unprofessional and bad(I want to use other words and I think "unprofessional and bad" is probably an understatement. I have gone back and forth with Chesterton on this for so many times and yet they randomly added another fee of £180 and deducted that money from my rental income. This is like 3rd time. Previous two times I have spent months to get those money back and this time again. As expected, no response from Chestertons. God knows how long this will take to get my money back. In addition, Chestertons actually have no property manager, when I ask, everyone is saying someone else need to look into this matter for me.
Hello, we are sorry to see that you are unhappy. If you would like us to investigate this on your behalf, please do complete the information that Trustpilot will be asking for. Thank you
5/5
TrustpilotKatie is a very good agent
Katie is a very good agent. When we moved into our new flat she made it very comfortable for us and made sure we settled in fine. She is very polite and honest. I will give her a hundred stars.
Thank you for sharing!
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