Chestertons Mayfair reviews in Westminster

★★★★★ 5/5

Trustpilot

Very very happy

Firstly the company; I called in between Christmas and New year when most companies are dead to the world, however Chestersons had someone manning the phones to at least take a message and get it allocated to the right person for their attention as soon as they came back from holiday. Which put us in touch with Delphine who was extremely helpful, knowledgeable and efficient in dealing with our rental search. My wife and I were very pleased with everything she did for us.

Jason · 17 January 2023

★★★★★ 5/5

Trustpilot

Good experience

I was looking for a house and had several viewings with Juliette, very pleasant and professional young lady. The communication was always easy and fast. She adjusted to my working hours and scheduled some viewings on her days off. She was attentive and efficient. Will definitely use this agency in future and Juliette in particular.

Alevtina · 27 August 2024

★★★★★ 5/5

Trustpilot

Support

I contacted Tamara about a property, she helped me work on my offer, which was then accepted. Throughout the whole renting process, Tamara has been there to help me and to give me advice and support.

Ana · 12 August 2022

★★★★★ 5/5

Trustpilot

Great agency!

Aki is really professional - and brings a sense of humor to his job which is always refreshing! I have a number of properties which he has helped find excellent tenants for and would undoubtedly use him again.

Ash · 13 May 2022

★★★★★ 5/5

Trustpilot

Great service from Gary and Tamara

Great service from Gary, Tamara and team at the Battersea and Clapham office. Let flat efficiently without a void, funds transferred promptly and last but not least, the advertising board was removed promptly after the new tenant moved in.

Brinwylm · 25 March 2022

★★★★★ 1/5

Trustpilot

Terrible property management team

Terrible property management team. Already more than a month and a half I'm having the issue that I can not use the bath in my house because the bath tap needs to be replaced. I have been calling and chasing them almost every week twice via email and phone calls, but still experiencing the same issue. First of all, they had more than a week crash system when they could not access their emails and phone line (i still do not understand why their problems it's supposed to be my concern), After which the property manager left for annual leave which extended everything for another week. Finally, i reached the main manager, and after they send finally someone to fix it, the engineer came but he did not know the information from the first inspection regarding which part exactly should be replaced. In the end, the contractors went for the holidays, and Chesterton told me that they can not do anything with this. As I have a separate shower in a flat there is no emergency situation. However, i have a small child and the apartment is really cold in the winter so a proper bath for me is essential. Plus, I am paying regularly for the apartment 2 bed 2 BATH ( second month i can not use the facilities property). After the holidays i called first thing ( but before i have been promised that someone will call me and update me)^ which obviously did not happen, after chasing them another week, I am still having the same issues and no one gives the calls back with an update, as well as no one replies on my emails.I would never recommend deal with a property management office in this company, they do not care about your issues and barely knows how to deal with customer care. Really bad communication between the members of the staff. WOULD NEVER USE THEIR SERVICES FOR ANY CLIENTS, AND OBVIOUSLY NOT FOR YOUR PERSONAL USE!!!!!!!!!!!!!!!!

Anna · 11 January 2023

★★★★★ 5/5

Trustpilot

Tamara Price was super helpful

Tamara Price was super helpful. All the employees at this agency were super kind and accommodating. I would definitely work with them again.

Galit · 4 October 2023

★★★★★ 1/5

Trustpilot

Zero accountability

Zero accountability. Revolving door of agents. Poor service.

Michael · 9 October 2026

★★★★★ 5/5

Trustpilot

Thank you Shakil for your reactivity…

Thank you Shakil for your reactivity and help.

Livia · 3 August 2024

★★★★★ 5/5

Trustpilot

Multiple change of sharer

Fiona, I hope you have survived the multiple change of tenants and contracts that I have put you through these last few months.It must have been one of the longest and most frustrating experiences of your career!I just want to thank you for your patience, perseverance, determination and diplomacy over the many months to finally get the process over the line.Your efforts are really appreciated.

David · 12 February 2024

★★★★★ 1/5

Trustpilot

Spamming forever

It has been almost a year, 5+ people told that they removed my email address from their list, but I can see that this was just a lie and they only wait for a few months instead of removing the email address and then send emails again. Don't even give your mail email address, get a temporary one and use that instead

Barış · 13 April 2024

★★★★★ 5/5

Trustpilot

Thanks to James Susan Matt & Toby for…

Thanks to James Susan Matt & Toby for smooth tenancy change over and management.

Helen · 13 April 2024

★★★★★ 4/5

Trustpilot

Property management

I have used Chestertons for many years. Mark Kardos is always efficient and helpful, and manages the flat in a professional manner.

Isobel · 17 October 2023

★★★★★ 5/5

Trustpilot

Great experience- Myha has been very…

Great experience- Myha has been very supportive and responsive throughout the process. Procedures have been smooth and the office as well as the agent were super reliable

Jenny · 1 June 2023

★★★★★ 5/5

Trustpilot

Dawn is the best agent!

Dawn is the best agent! She is very helpful and very prompt in replying. She tries her best to help people out and is very sweet. I would always go back to her for any property search!

Bhavika · 27 May 2022

★★★★★ 4/5

Trustpilot

My experience with Chestertons has only…

My experience with Chestertons has only been saved by Kacey Naish. She has been very responsive, even on Christmas Eve. She has been patient and held my hand through a deposit dispute. She is the only reason I will probably stay a client of theirs.

Safiya · 13 January 2025

★★★★★ 4/5

Trustpilot

Responsive and helpful

Tamara has been very responsive and helpful in sorting out renewal paperwork.

Jo · 12 May 2024

★★★★★ 5/5

Trustpilot

Effective and professional workers with Alice

Worked with Alice Archer. She was professional and efficient and made the process go well. Thanks!

Lisa · 22 February 2024

★★★★★ 1/5

Trustpilot

Chestertons

Chestertons - "You don't even deserve this 1 star"I had terrible experience with this letting agency.Please find below timelines of experience which made our life stressful.Chestertons posted ad for property on 4th Oct.1)Holding deposit was transferred for renting apt. on 6th Oct.2)Referencing started on 7th Oct and was completed by 14th Oct.3)Tenancy agreement was created on 15th Nov.They took 1 month just to create tenancy agreement!!!!4)Tenancy agreement was signed by us on 17th Nov.5)Remaining deposit and 1st month rent was transferred on 18th Nov.6)They made sure that we did not visit apartment twice . We were following up for apartment viewing but they couldn’t give us appointment from 31st Oct till 18th Nov.We received call from Melis on 19th Nov. mentioning that "Even though you have passed referencing checks , we cannot rent this property to you"7)They had our approx 5000£.

Amruta · 8 December 2022

★★★★★ 5/5

Trustpilot

Rental Renewal

Niema Latif professionally and efficiently handled a tenancy renewal for me - it was a great service and Niema was a pleasure to work with.

Chris · 13 July 2023

★★★★★ 5/5

Trustpilot

Had such a great experience with Chestertons, helpful, friendly and knowledgable staff.

Had such a great experience with Chestertons! All the staff so were knowledgable and helpful. Myha Reid, who was the main agent I was speaking with was super friendly and so helpful. I was sent a video tour of the property after the viewing which was great to look back.Also, every time I called the office, they knew the phone number and addressed me by name straight away which I thought was a great touch! By far one of the best agencies I have used.

Olivia · 28 November 2022

★★★★★ 5/5

Trustpilot

Friendly and helpful!

My partner and I moved to our first apartment with the help of Chesterton Barnes.The team is really friendly, very easy to contact them and always try to help.A big thanks to Kate from Chesterton Barnes.

Victoria · 16 June 2022

★★★★★ 5/5

Trustpilot

Amazing Sales Person Kerl Thank you so much.

I would like thank you to Kerl .He was result oriented and friendly customer care Sales Agent . He was always helpful.Highly Recommend . He may find what you looking for immediately.

Ilker · 25 November 2022

★★★★★ 5/5

Trustpilot

Professional and friendly!

Matt and Suzan are highly efficient, helpful, and friendly helping us go through the renting process smoothly. I would recommend Pendletons to anybody.

Emily · 1 September 2023