Chestertons Little Venice reviews in Westminster

★★★★★ 5/5

Trustpilot

Good service

I decided to rent the place and paid the holding deposit before I was even in the UK. It is a really good flat to live in. I was rushing to find a place before my arrival to the UK, I was able to view the house remotely thanks to Cecilia. I also got to view the house in person with Cecilia before I committed to rent. Really a good place to live in, close to all the outdoor & indoor supermarket and convenient stores.

Meng-Ching · 25 March 2022

★★★★★ 5/5

Trustpilot

Excellent service by Tushar and Ed!

Absolutely wonderful service by Tushar and Ed. They were able to accommodate me last minute for a same day viewing for which I was able to make an offer and move in all within less than a week! Tushar is super kind and very quick in communication! It’s rare to find attentive agents who go above and beyond to help ensure an easy and comfortable transition into a home and Tushar did just that! Thank you Tushar and Ed!

Sabrina · 10 May 2022

★★★★★ 5/5

Trustpilot

Excellent Real Estate Agent

I recently had the pleasure working with Betsy Slawson from Chestertons. From the beginning to finish her professionalism, dedication was truly exceptional.Thanks to Betsy hardworking and expertise.I’m incredibly grateful for her assistance and would not hesitate to recommend her to anyone.

Tie · 5 December 2024

★★★★★ 5/5

Google

I recently rented my property in Little Venice through Chestertons Little Venice. I dealt with Nishaad who was brilliant and extremely professional. I was really pleased with the genuine desire to provide a quality level of service and the complete lack of pushiness. This professionalism continued post locking in the tenant with the various individuals processing different elements of the letting confirmation/documentation process.

Tarang · 23 October 2023

★★★★★ 4/5

Trustpilot

Property manager - Richard parkin

Richard Parkin has been our property manager with Chestertons for about 6 months now and has been really professional, easy to contact, response times are excellent and he has provided us with solutions where needed.

Deidre · 21 February 2025

★★★★★ 5/5

Trustpilot

Prompt, Truthful and with a Level of Care

I worked with Nishaad at the Pimlico office finding an apartment and it was a great experience. He was always three steps ahead and communicated with multiple parties to get the answers before I even had to raise the questions. He has always been prompt about my requests big or small, let alone I signed my apartment over Christmas and New Years. I found myself never have to bring up the same concerns twice since they are either resolved quickly or he was actively working on them / remembered them. I'd highly recommend.

Winnie · 19 February 2022

★★★★★ 5/5

Trustpilot

Superb property manager - Samuel Phillips

I've been with Chestertons for nearly 15 years. Throughout the years, they've been consistently reliable, professional and supportive. Special commendation to my current property manager - Samuel Phillips - who has been particularly prompt, helpful and always provides great advice. Thank you Samuel!

Ee · 28 October 2024

★★★★★ 5/5

Trustpilot

Fantastic service from Andreas!

Would love to give a big thank you to Andreas for his amazing service. He made sure everything went smoothly with our house purchase and always answered our questions quickly. We did not have to chase him even once, he was very on top of things. Would highly recommend Andreas, especially if you'd like things done promptly. Will for sure be using his services again if the time comes.

N · 29 April 2023

★★★★★ 5/5

Trustpilot

Efficient and effective

Chestertons have been both efficient and effective in arranging my letting. They found tenants and placed them quickly at a decent price. In managing the end of the letting Tamara was particularly diligent in engaging with the tenants and keeping track of their plans for a potential short term extension. Thank you!

Harry · 30 May 2024

★★★★★ 5/5

Trustpilot

Great letting agents

Been dealing with Oliver Slater at Chesterton's for over a year now. Great service - very communicative, quick to respond, and has instructed plenty of contractors to come and solve issues for us. Thanks for all the support.

BR · 28 April 2026

★★★★★ 5/5

Trustpilot

EFFICIENT, HELPFUL AND ATTENTIVE STAFF

I was very happy with the service I received from Chestertons in relation to the sale of one property.

Mauricio · 7 September 2026

★★★★★ 5/5

Trustpilot

We had a rocky start with Chestertons…

We had a rocky start with Chestertons when we first put our offer in for our flat. That said, Aaniya, our assigned property manager has been incredible. She's resolved issues left, right and centre. She is always responsive and a pleasure to have a chat with. Thank you Aaniya!

Sin · 1 July 2024

★★★★★ 4/5

Trustpilot

Overall the service provided by…

Overall the service provided by Chestertons has been good. Juliette has been helpful with any issues we've incurred, and came to assist us on her day off.If the onboarding process was smoother then would of been 5 stars. I would recommend Chestertons to friends and family.

Victoria · 21 August 2024

★★★★★ 5/5

Trustpilot

Amazing Team

My experience with this agency started in 2021, they have a professional team always ready to help and support This year, they helped me to renew the contract smoothly, dealing with my requests with patient and careI would like to thank them all, especially Amanda and Lavie, keep up the good work, good bless you

Maha · 2 March 2024

★★★★★ 5/5

Trustpilot

Excellent experience, with special thanks to Stav Nicola

Easily the best service I have received from an estate agent company. I was promptly contacted by associate Stav Nicola after expressing interest in renting the property to arrange a viewing. After confirming my interest in renting, Stav made the process of securing the property seamless and responded to all of my queries incredibly quickly, kindly and patiently helping me through each stage of the referencing process, ensuring I understood the information required on the Chestertons Portal, and promptly confirming payments made. The property inventory upon moving in was incredibly thorough, with clear signs left across the flat to, for example, highlight the functions of all switches, and a binder including instructions for all appliances being left out for me. I was also very grateful for the Chesterton’s care package left out for me upon moving in. All in all a seamless process, with incredibly kind service from associate Stav Nicola. Thank you!

Becky · 15 November 2021

★★★★★ 5/5

Trustpilot

Great experience!

Ana has always been an incredible property manager, dealing with everything in a very efficient and professional manner and nothing is ever a problem. Living half way across the world Ana recently managed a huge renovation for us and kept us constantly updated on the progress. We are so pleased with the results and the property has been completely transformed. We would highly recommend Ana Cotofana to anyone looking to rent their property.

Lucinda · 13 October 2022

★★★★★ 5/5

Trustpilot

Choose Aaron at Chestertons

We happened to be looking in one of the most chaotic and competitive environments for renting a flat since coming out of lockdown. We were constantly emailing and calling over 20 different agencies to try to get viewings for flats, and not hearing back from anyone or not able to schedule any viewings. The moment we saw a flat listed with Chestertons we gave their office a call and was able to speak to Aaron, who was both friendly and professional. While the flat we were interested in had already been rented, two months in advance, he immediately asked us what our parameters were and sent me an email seconds later with three or four options for available flats. I was scheduled to view another flat with another agent an hour later, and I quickly asked if Aaron could show me one of the flats he suggested after that other showing. He was not only able to arrange a viewing with one hour notice after meeting me but also made it work for my schedule and we were the first ones to see the flat, even before it went on the market. That flat ended up being the one we are living in and we couldn’t be happier! Throughout the process Aaron was so responsive and helpful, going out of his way to make sure that we were clear on the process and answering all of our questions immediately. Aaron was a joy to work with and made a process that can sometimes be unpleasant and daunting, very accessible and enjoyable. He is clearly dedicated to helping people find their new home and brings a level of enthusiasm, passion, and humanity to an industry that can feel very transactional or clinical. You’d be lucky to have Aaron as you’re letting agent and we will be recommending him and his colleagues at Chestertons to all of our friends!

Christina · 12 November 2021

★★★★★ 5/5

Trustpilot

Office Coordinator

I recently worked with Emily Hold when I had a change in tenancy and a lot of documents and information to provide. Emily was always very responsive and helpful. If she didn't know herself she always asked the right people and got me a response immediately. And on top she was always very friendly and I had the feeling that she really enjoyed helping you and, hence, I did not feel awkward asking her often stupid questions. This made my life so much easier!

Hanna · 10 November 2021

★★★★★ 5/5

Trustpilot

Great service

I recently joined an existing tenancy, and Sharon handled the whole process. She was professional and communicative at every stage and made the process easy.

Lewis · 25 July 2026

★★★★★ 5/5

Trustpilot

Re Suzan Salih/Marcus Battrum

Re: Suzan Salih and Marcus Battrum. A thorough, seamless move with excellent support between short and demanding move out/in dates. Underpinned by immediate turnaround with emails, calls, and regular liaison between landlord, and myself as new tenant - despite list of requests. Several opportunities for it to get difficult and clunky, but it wasn't.Thank you Suzan/Marcus

Arfan · 2 February 2024

★★★★★ 5/5

Trustpilot

Great experience with property management/refurbishment services

I'm a landlord who has had their property managed by Chestertons for many years now and overall I've had a great experience with them.

Connie · 30 July 2026

★★★★★ 1/5

Trustpilot

Avoid to be tenant on a property they manage

Clearly, I would've recommend to add some clauses to the standard tenancy agreement to avoid problems listed below, or better do not have a deal with them at all.Do not go with them, they just ignorant and incompetent.1) They lied that flat will be professionally cleaned. There was dirty windows, dust and bird poop on the floor, some old food in the fridge (Consider that we moved in 2 weeks after tenancy started!)2) Agent keep feeding me "I will call you back" for 2 weeks about the sofa we agreed to be removed from the apartment, and now stopped answering calls at all.3) They send an engineer to estimate prices to change the broken mixer in shower and clogged tap. We agreed for slot 9AM-12PM, but no one appeared. I called 4 times to the agency, and they were not able to tell me wether the engineer going to visit or not. Finally, the engineer arrived at 6PM, without any prior notice and said that he received the order on 4PM at the same day. Notice, that it is clearly ONLY communication problem - they were aware of the delay, but were not able to tell me about that, even when I tried to call.4) They didn't manage even negotiate with a landlord the plumbing change for a week! For now it is very hard to use the bathroom, as there are almost every piece of plumbing is broken and ventilation does not work. When I called to them to understand the timings, they said that the person which is responsible for that is not available and recommended me to write an email (on which they are not replied)I don't know why I forced paying to them (as the price is clearly included in the rent). They are really just a broken link in communication and should be eliminated from there.UPD: they didn't even checked the heating system at all ! All the heating controllers are broken, a long time ago, damaged by a liquid from the very old batteries, which are started to leak.Also, shower mixer is completely broken now, there is no hot water there. Their engineer recommended me to "use bucket to mix the hot and cold water" and said that this is not an emergency.Even their branch manager is powerless to chaise anything. He is in the email tread with description of this situation, and still nobody called me back today for 6 hours for the urgent matter as they promised.

Yehor · 18 October 2021

★★★★★ 5/5

Trustpilot

Sharon Chattalis has been so helpful in…

Sharon Chattalis has been so helpful in making me understand the intricacies of being a landlord.She dedicated time and clarified technicalities to me in a simple and understandable way.Thank you Sharon! You are an asset for Chesterton's!

Stefanos · 20 December 2024

★★★★★ 5/5

Trustpilot

Highly Recommended

Having had several issues with a short let managing agent, Chestertons have taken over the management of my flat and been fantastic.Vanessa at Battersea Park has been great to deal with and responds very quickly to any issues.I'm really pleased that she is looking after my property.

Daniel · 15 July 2024