Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOur property manager Vanessa has been…
Our property manager Vanessa has been of great support during the recent two turbulent years with new tenants, break-in in the flat, several minor challenges with the tenants and now check-out and preparing for sale. We have experienced efficient, professional and friendly cooperation in all situations.
Sven · 6 July 2024
Agent replied · 26 October 2024
Hi Sven, thank you for taking the time to leave a review for Vanessa. We're happy to read that she's been a great support through all the issues you've faced over the past two years. Please do let us know if you need anything else!
★★★★★ 5/5
TrustpilotOutstanding property management
Xiaoyi is our property manager and she is an outstanding professional - she promptly replies to emails and resolves any issues that occur in the property. She is very calm, courteous and understanding and we are very thankful to have Xiaoyi as our property manager.
NB · 22 July 2024
Agent replied · 26 October 2024
Hi NB, thank you for great review and sharing your experience with Xiaoyi. We are so glad she was professional and replied promptly to emails. Should you require any further assistance we will be happy to help.
★★★★★ 5/5
GoogleDaniel was great, strongly recommend using him to find your next home!
Sam · 22 September 2025
Agent replied · 22 October 2025
Thank you, Sam! We're thrilled to hear Daniel provided you with excellent service. Your recommendation means a lot to us. If you need any further assistance in the future, don’t hesitate to reach out!
★★★★★ 5/5
TrustpilotThanks to Stephanie Russo
I also would like to thank Stephanie Russo for the very good assistance in letting my flat. She explained everything and always answered my frequent questions. We were in constant contact and she was always very helpful and friendly. I highly recommend her services.
Alessandro · 6 August 2024
Agent replied · 26 October 2024
Thank you for the wonderful recommendation, we'll share this with Stephanie
★★★★★ 5/5
TrustpilotTenancy termination/Property Care
I have dealt with Vanessa for several months now, and I have been very impressed with her ability to cope with all the problems I have thrown at her. She is very reliable, and I do not have to ask her twice about anything. Would definitely recommend
Yvonne · 14 June 2024
Agent replied · 26 October 2024
Hi Yvonne, thank you for your kind feedback. We're thrilled to hear that Vanessa has been on hand for any issues you've faced and really appreciate the recommendation. Wishing you all the best!
★★★★★ 5/5
TrustpilotVery impressed and would recommend
We have just sold our house with Chestertons and we were very impressed with them. Their communication was good throughout, they were reliable and very hard working, and especial thanks to Malachi Emojevbi who helped us through the process after accepting an offer. A great team and I would definitely recommend.
Jen · 27 March 2024
Agent replied · 26 October 2024
Hi Jen, thank you for leaving a review and congratulations on the sale of your property! We're delighted to have assisted throughout the process and will pass your compliments on to Malachi and the rest of the team. Wishing you all the best!
★★★★★ 5/5
TrustpilotExceptional Service
Hamlett and the Chestertons team led a seamless process to help me rent an apartment during difficult market conditions. Hamlett was exceptional in answering any of my queries both in terms of speed as well as quality of his answer. When there was any roadblock, he kept me informed about the situation and about how he was planning to solve it. Not one issue remained unresolved. I can only recommend working with him and Chestertons. Thank you!
Lisa · 28 November 2021
Agent replied · 26 October 2024
Thank you, we are so pleased to read how helpful Hamlett was!
★★★★★ 5/5
TrustpilotGreat service
I recently had the pleasure of working with Katherine Ma from Chestertons, and I can't recommend her highly enough. From the outset, Katherine was incredibly professional, knowledgeable, and responsive. She made the entire process of finding and securing a rental property seamless and stress-free.
Callum · 1 August 2024
Agent replied · 26 October 2024
Hi Callum, thank you for taking the time to write a great review and sharing your experience with Katherine M. We are so glad Katherine was professional, knowledgeable and responsive. Should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotNiema Latif is my letting agent
Niema Latif is my letting agent. I hadn't heard if my lease was being renewed as I wished. This morning I phoned her up and expressed my concern to her.She undertook to contact the landlord to ask him what his wishes were, and immediately got back to me with his proposal for a further one year lease.I gladly accepted and look forward to another happy year in my flat.
Monique · 29 November 2022
Agent replied · 26 October 2024
Thank you for your review Monique, we're delighted to hear Niema assisted you in the renewal of your lease. Wishing you the best in your home and for the new year!
★★★★★ 5/5
TrustpilotAs a landlord
As a landlord, Chestertons was very efficient on both the tenant front as well as the paperwork needed for the tax side. Zosia Gray was my point of contact in Battersea/Clapham and she always responded expeditiously.
John · 2 December 2024
Agent replied · 23 December 2024
Hi John, thank you for the great review. Its great to read how efficient Zosia has been, she will be thrilled by the positive feedback. Best wishes.
★★★★★ 5/5
TrustpilotTop-class service
Top-class service! We'd been going through the stress of looking for a flat for a while until we came across Chestertons. They helped us secure the perfect flat in the space of a day. Our agent Olivia was lovely and attentive. She was there to answer all of our questions (of which we had many as first-time renters) and supported us every step of the way. Writing this from our lovely new home - would definitely recommend!
Arina · 10 November 2021
Agent replied · 26 October 2024
Thank you for taking the time to leave a review, wishing you all the best in your lovely new home!
★★★★★ 5/5
TrustpilotGreat Experience! Stav was so helpful!
We had a really good experience with Chestertons. Stav in particular was so helpful, calling regularly to check on our search for a rental place and read our minds as he knew our requirements had changed before we even had chance to tell him! Stav was very responsive when we were sorting our contract and answered any questions we had. We would definitely recommend him, and Chestertons, to anyone looking to rent in the area. Thanks Stav!
Becca · 10 November 2021
Agent replied · 26 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotI can highly recommend Chestertons
I can highly recommend Chestertons! I have worked with a few letting agencies but this experience really stood out. My agent, Jasmine Birungi went out of her way to answer all of my questions promptly, and supported me throughout the process with a smile. Chestertons operates a portal to upload and store documents, see where you are & what tasks you have, which makes it seamless. The move-in went similarly well, with ample communication on availabilities and all.
Adam · 9 September 2021
Agent replied · 26 October 2024
We thank you for taking the time to post a review. We have shared your feedback with Jasmine, who is so happy to have been able to help you - and sends her best wishes.
★★★★★ 5/5
TrustpilotRisida Geeganage at Chestertons
We have had an excellent experience so far with Risida Geeganage managing our property. She is professional, proactive, and always keeps us well-informed. Her prompt handling of maintenance, attention to detail, and genuine care for both the property and us as tenants give us complete peace of mind. We would highly recommend her.
Kashif · 20 November 2025
Agent replied · 22 November 2025
Thank you for your kind words, Kashif! We're thrilled to hear about your positive experience with Risida. Our team's commitment to professionalism and tenant satisfaction is our top priority. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotChestertons Global Approved Contractors
Working alongside Chestertons as one of their Approved Contractors is an absolute pleasure. We work with many Property Managers and Chestertons set the bar really high, their PM's are some of the most organised, fast acting, organised and professional in property management. If only all our business to business working relationships could be as good as this!
HomeCert · 30 October 2023
Agent replied · 26 October 2024
thank you very much it's a pleasure working with you
★★★★★ 5/5
GoogleGreat letting agents! Would highly recommend, Megan has been fantastic from start to finish with our move in and is extremely professional and super helpful. Thank you so much!
Sophie · 1 March 2025
Agent replied · 7 March 2025
Hi Sophie, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotGreat Experience
I had really pleasant experience working with chestertons to look for a flat for my family. A special thanks to Emily moffatt. She was very professional in managing the search, accommodating to our requests and search needs, which ended in finding our dream house during difficult period of the year. In less than a month, we moved in to our new flat.
Ahmed · 12 June 2023
Agent replied · 26 October 2024
Hi Ahmed,Thank you for taking the time to leave this lovely review. We're so pleased to hear how Emily was able to find the perfect flat for you and your family! We wish you all the best in your new home, and please don't hesitate to get in touch if you need any further support.
★★★★★ 4/5
TrustpilotGood advice is golden !
Mart has been present since our first search on internet till the day we signed our rental place only 2 weeks apart and thankfully we followed his expert advice throughout the process . We really owe him one for having found the best view in town!
Helena · 6 June 2024
Agent replied · 26 October 2024
Hi Helena, congratulations on your new home! We're so happy to hear that Mart was on hand throughout the process and found you the perfect place with the best view. Wishing you all the best!
★★★★★ 5/5
TrustpilotStav in the Shad Thames branch is just…
Stav in the Shad Thames branch is just amazing.Each time when I have a corporate client searching for properties in his area, he is doing his best job even when I give him only a few minutes to arrange viewings. Doing deal with Stav is very easy and knowledge of the market is top. His professionalism makes me always call Stav first for property options, when I am planning a tour for a client.Katja Relocation Consultant
Katja · 11 November 2021
Agent replied · 26 October 2024
Thank you for your review Katja!
★★★★★ 5/5
TrustpilotGreat letting experience thanks to Juliette
Juliette was great in helping me find a property. She was very helpful and professional, she knew the market very well and was a huge benefit in this competitive market. Thank you once again, will definitely recommend you to my friends.
Ines · 29 August 2024
Agent replied · 26 October 2024
Hi Ines, thank you for taking the time to write a great review. We are so glad Juliette was helpful and professional. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotPraise and thanks for a job well done
As a (distant) landlord, I was left in an unacceptable situation before and over the Christmas and New Year period. I had requested an on-site meeting for a specific date in the second week of the new year but nothing was organised and communication dried-up. Ann Dickson, who does not include my property in her own portfolio, responded to my early new year appeal for help from Property Management and did a marvellous job of recovering the situation. She liaised with a (reluctant) contractor, our tenants and myself to organise a much-needed and valuable meeting on site that had looked a forlorn hope before Ann stepped-in. I am very grateful and wanted to publicly recognise Ann's efforts. She is a credit to her employer. Thank you, Ann.
John · 9 January 2025
Agent replied · 6 February 2025
Hi John, thank you for taking the time to write a great review and sharing your experience with Ann. We appreciate the support and kind words. Wishing you all the best.
★★★★★ 5/5
TrustpilotQuick and hassle-free
Sharon Chattalis has been very attentive with my process of taking over a leaving tenant's contract. She is always quick to reply which is rarely seen with past agents I've dealt with. Sharon's has been super helpful and I'm grateful for how smooth everything went!
Kelly · 18 June 2024
Agent replied · 6 February 2025
Dear Sharon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Sharon will be delighted with your feedback, as are we. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotGreat experience
Great experience! Lorna and Suzan were very helpful and efficient, made the move so much easier. Suzan was great at coordinating the new tenancy agreement and was very helpful with all the questions i had.Thank you both for making what is usual a painful experience very easy and quick!
Jessy · 4 April 2024
Agent replied · 6 February 2025
Dear Jessy,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna & Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotThank you Stav!
Stav is the most responsive and helpful agent we have ever had the chance to engage with. He saw us through all the ups, downs and doubts that are tied to finding and landing a flat in today’s ruthless, merciless and competitive market. From having lost to having won the same flat, we have come a long way and we are so grateful for having had Stav’s guidance every step of the way.
Nolwenn · 9 April 2022
Agent replied · 26 October 2024
Thanks for your review! We are pleased to hear of your experience with Chestertons.
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