Trusted Agent profile · Westminster
★★★★★
2,354 reviews across 2 platforms
26 Clifton Road, Maida Vale, W9 1SX, Westminster, W9 1SX
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 26 Clifton Road, is rated 4.5 out of 5 across 2,354 reviews on two platforms, including 159 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Chestertons Little Venice hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotHad a great experience with…
Had a great experience with chestertons. The process of letting was straight forward and the team were very responsive and felxible to my circumstances. Special thanks to Rufus Holt for your help!
Hi Jake,It's fantastic to hear about your positive experience with Chestertons and Rufus! We wish you all the best in your new home, and please don't hesitate to reach out if you need any further support.
1/5
TrustpilotChestertons; unhelpful and not friendly…
Chestertons bought the estate agents outfit I originally rented from. They are the most unfriendly and unhelpful rental agents I’ve ever met. First they claim not to have a copy of my keys, which means they misplaced or lost them, not too smart. Then they claim I didn’t pay my rent when I did and have a record/receipt for my bank. Then they wanted to increase my rent by 15% because “your rent hasn’t gone up in 5 years” it’s not my fault 🤦♀️ they send me endless harassing emails when I’m trying to work.
Hi Joan,Thank you for taking the time to leave this review. We're very sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so we can investigate this matter and escelate with the appropriate team. Many thanks,Chestertons
5/5
TrustpilotAs a landlord I have used Chestertons…
As a landlord I have used Chestertons for many years and to be fair they have been great. But I would like to say the Rowland went too much more than his pay grade. He worked hard, which is what Landlords want . Good job R.
Thank you for taking the time to leave such a wonderful review - this has been shared with Rowland who is very happy!
5/5
TrustpilotGreat service from Michell
I've been with Chestertons for 15 years. They manage two properties for me. Overall they've been consistently reliable, professional and supportive. I have had many property managers over the years, but my current one, Michell Vasquez, has been particularly attentive, helpful and always executes actions on time. Good to have someone you can rely upon.
Hi Robert, thank you for being a long-term landlord with us. We appreciate the feedback and will be sure to pass your compliments on to Michell and the team. Best wishes!
5/5
TrustpilotWe had a great experience renting…
We had a great experience renting through Chestertons - Aiste was always super helpful and responsive. It was great working with her:) the process was quick and smooth
Hi Agostina, thank you for your kind feedback! Aiste will be delighted to hear she made your renting experience with us a smooth one. Should you need anything else, please do get in touch. Wishing you all the best!
5/5
TrustpilotAndrew was absolutely brilliant in…
Andrew was absolutely brilliant in finding us a brilliant home! He was very attentive and always available to answer any questions we had! Without a doubt the most stress free move we’ve ever had. Can highly recommend Chestertons and Andrew to anyone!
Thank you for your review! We are so pleased to hear this.
5/5
TrustpilotContract Renewal
Sharntell was being helpful with our contract renewal.
Hi Antoni, we're happy to hear that Sharntell assisted you with your contract renewal. If you need anything else, please do let us know.
5/5
TrustpilotPositive experience overall
Positive experience overall. We worked with Archie as our agent and couldn’t have been happier. He helped us out with every inquiry we had and made sure we were taken care of. Couldn’t recommend more!
Hi Davi, hope you're well and thank you for providing this feedback for Archie! It's great to hear he was able to assist your with your recent query. Should you need any further help, please do get in touch. Best wishes!
5/5
TrustpilotGreat Experience with My First Rental!
Great Experience with My First Rental!My experience has been great from the very beginning, with Mia showing me the house, to the closing process, and continuing with Shakil providing support for repairs and answering my questions after the rental was finalized.I can say that renting the place as a foreigner and having their support was extremely important to me.
Hi Elton, thank you for sharing your experience with us. We're thrilled to hear that you found your first rental through us and Shakil has been on hand for any repairs or queries you've had. Please let us know if you need anything else. Best wishes!
1/5
TrustpilotDreadful service at the end of a…
Dreadful service at the end of a tenancy when a refund was due from the estate agent and they dragged their heels for weeks, issue is still ongoing.
We’re sorry to hear about your experience, Patrick. Your feedback is important to us, and we understand your frustration regarding the refund process. We're committed to resolving this issue and improving our service. Thank you for bringing this to our attention.
5/5
TrustpilotJust rented out a property recently
Just rented out a property recently, thanks to Carmen vigneron who's been amazing with sorting out everything.
Hi Annabel, thanks for taking the time to leave a review for Carmen, she'll be delighted to see this. Please do get in touch if you need anything else.
1/5
TrustpilotUnprofessional and unable to deliver on their service
I appointed Chestertons on a joint agency term for the marketing of my property. Despite all the promises and statements claiming to be the best local agent 'by a country mile', they simply failed to deliver across the board.Compared with the other agent, Chestertons provided poor communication and I had to chase them for any updates. They failed to adhere to proper access procedure when conducting viewings. Upon termination of their contract their sales director acted in an extremely unprofessional manner, leaving yet another sour taste to the whole experience. In contrast, the other agent conducted themselves professionally and produced three offers of which one progressed to conveyancing.So based on my experience dealing with them, I cannot find a single reason why I would recommend them in any way.
Hi there,Thank you for taking the time to leave a review. We're very sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so we can investigate this matter accordingly.
3/5
TrustpilotGood experience until contract stage
I've amended my original 5 stars which I left at the stage at which the rental had been verbally agreed. My old review (which I still stand by up to a point) said: "Lily at Chestertons helped us sort out our dream rental. She got all the paperwork sorted in a couple of days and was on hand to answer all our questions."However, as soon as we got to contract stage, customer service took a nosedive. The contract was amended 4 times and each time we had to sign a new version of about 20 pages, but when I asked for a countersigned contract a few days before our move-in date I was told this wasn't standard practice.Then, when I arranged for a friend to collect our keys from the Chestertons office as we were overseas at the time, we were told that no one was sure where the keys were. This was 4 days after our tenancy had officially started. We were told to try the caretaker at a neighbouring apartment but no one was entirely sure. It took my calling the lettings manager of Chestertons to ask him to confirm where the keys were, a fair amount of time spent calling around, and finally requesting that my friend go and collect the keys from the neighbour's caretaker, before we could get hold of the keys to our new rental.So would I still recommend Chestertons? Only up until the point at which the rental is agreed, don't expect much after that.
Hi Steff,We're so glad to hear that Lily was able to support you in finding your dream rental! Thank you for taking the time to leave this lovely review, we wish you all the best in your new home.
5/5
TrustpilotAgreed tenancy let
Great at renewing my tenancy and asking for what I needed.Niema Latif was my agent so I wanted to say a special Thankyou to her.
Thank you for your review Paul, Niema will be delighted to hear this!
5/5
TrustpilotChesterton agency / Madi Doe
The Chesterton agency and more particularly Madi Doe were very professional. She helped us in the search for the apartment but also gave us a lot of advices and support for the administrative part. She has always ben available and kind.
Thank you for the five star review, we are so pleased Madi was able to help!
5/5
TrustpilotShort Term Rental
Preya has been wonderful to work with for my short term rental. She is responsive and professional, and has made my short term stay turnkey.
Thank you for your feedback Kelly, we're happy to hear your short-term stay was an enjoyable one. Wishing you all the best for the future!
5/5
TrustpilotMoving from the USA to the UK
We are moving from the USA to the UK and enlisted Chesterton’s help to find a flat to let. We dealt with several branches & agents, but by far the most helpful was Shannon Kearns. She showed us more properties than all the other agents combined! More importantly, she took the time to educate us about the area throughout the day. We could tell she really has her customers’ best interests at heart and was assertive without ever being pushy. We would work together with her in the future without hesitation.
Hi Scott,Thank you for taking the time to leave this great review. We're so pleased to hear that Shannon was able to offer such a high standard of assistance in finding you a flat in London. We hope that you have found the perfect place, and look forward to hearing from you again.
5/5
TrustpilotHighly Professional & Efficient
Aiste provided a highly professional and efficient service throughout the process of securing a tenant for my property. I would highly recommend Aiste and Chestertons.
We're happy to hear Aiste found you the perfect tenant for your property Craig! Please reach out to the team if you need any further assistance. Best wishes!
1/5
TrustpilotI have been consistently misled by the…
I have been consistently misled by the local office that looks after Barnes and Mortlake over several years. Originally it was attributed to a turnover in staff and the problem was so big we naturally gave the time to resolve. However, our patience was misplaced. 10s of visits, emails, and meetings, and two years later, still nothing has been done. They have done a professional job of obfuscation and created the illusion of service. However, quotes have been lost, very few follow-up calls, and communication by omission and many, many quotes have been arranged, keeping us busy and under the impression, something was happening, but nothing.
Hi David,We're very sorry to hear about your negative experience with Chestertons. Please do respond to our request for more information so we can investigate and raise this with the appropriate team. Many thanks,Chestertons
5/5
TrustpilotDawn at Chestertons was brilliant
Dawn at Chestertons was brilliant! She made the stressful task of finding a new flat and negotiating conditions stress free. She was super proactive in finding solutions and making my life a lot easier as a new tenant. Thank you Dawn!
Thank you for taking the time to review your experience - so glad to hear how wonderful Dawn was!
5/5
TrustpilotFiona Davidson is an angel
Fiona Davidson is an angel, in disguise as a skilful, sensitive and wise negotiator.
Hi Penny, that's such a lovely review, thank you for taking the time to share your experience with Fiona. If you need anything else, please feel free to let us know. Best wishes!
5/5
TrustpilotThank you Vanessa Newman-Wright…
Huge thank you to Vanessa Newman-Wright for all her help. Great service.
Hi Nicholas,Thank you for taking the time to write a review.We are so glad you received a great service from Vanessa.We wish you all the bestChestertons
5/5
TrustpilotColette O’Sullivan
My contact at Chestertons was Colette O’Sullivan. Colette was super helpful and very supportive. I am very grateful for her advice and practical assistance.
Hi Janet, we're really happy to hear you found Colette supportive throughout the process. Wishing you all the best!
5/5
TrustpilotAiste Kotliarova is very professional
Aiste Kotliarova is very professional, efficient, friendly and attentive and helped us to rent the house we wanted. We are very grateful to her!
Hi Yue, congratulations on your new home and we wish you all the best for the future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Little Venice hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
