Chestertons Little Venice reviews in Westminster

★★★★★ 5/5

Trustpilot

Suzan and the team

Suzan and the team made this happen so quickly and painlessly - which meant no gap between Tenants for mortgage repayments. Fantastic service - thank you so much all of you.

Lucy · 17 July 2023

★★★★★ 1/5

Trustpilot

Avoid for lettings

Like a lot of other landlords on here, I ended up with Chestertons when they bought the management company I signed up with. It was not a great experience. When the tenant didn't pay, this was intermittent for a while, and eventually moved out I decided to take back the flat. I sent a courier for the keys several times, they said the courier didn't arrive to collect. I have proof DHL went to the office. They eventually sent my keys in a paper envelope and one set was of course lost when it fell out of the useless envelope. All the while the contact with them was difficult due to lack of experience or just plain not caring. When we did use our own set of keys, we found all the windows to the flat left open, in December! Luckily it's not on the ground floor. The kindest I can be is to call them useless, another side of me would say they are dismissive and have questionable care for people's property. They are now calling me to ask if I want to let with them again. So they're not much good at checking previous files and lettings either. Avoid!In answer to below, I did go back to Chestertons, but as this review makes clear there is nothing to be done now. The keys are still lost and the unanswered calls remain.

Mrs · 18 June 2023

★★★★★ 5/5

Trustpilot

Chestertons South West lettings were…

Chestertons South West lettings were really helpful in assisting us with our property search. Zoe Birch was the agent who helped us with this and she was brilliant - Zoe was so friendly and helpful, gave us all the information we asked for, and was always very quick to respond and easy to contact. We found a place to rent that we really loved and were able to get all the documentation signed quickly. We had a few requests which they were able to help us with really easily. Would definitely use Chestertons again.

Lucy · 26 July 2021

★★★★★ 5/5

Trustpilot

My property has been managed by JP for…

My property has been managed by JP for nearly 15 years. They are brilliant. Particularly Zosia and William, those that take care of the day to day maintenance amd renewal of my property. Highly recommend.

Richard · 16 March 2023

★★★★★ 5/5

Google

Very good agency, with the best properties to rent in the area. I would like to commend specifically Ciprian, who have accompanied us over many months of a difficult search. He is very knowledgeable and patient, provides good advice and is super responsive. We are very grateful to him.

Stephanie · 3 February 2025

★★★★★ 5/5

Trustpilot

Proactive and Professional

We'd like to thank Betsy for her prompt and efficient service. She understood our needs and found a great apartment for us. Thank you!

Andy · 3 January 2024

★★★★★ 5/5

Trustpilot

I highly recommend Chestertons

I highly recommend Chestertons, both on the Rental Management and the Lettings sides. I live abroad and Mark organised and supervised a major renovation of my Westminster Flat over a three month period. He was very professional, patient and efficient and took away from me the stresses and worries of the renovation, always having a solution to any problems. Fantastic service Mark and thank you! On the Lettings side, James and Rosie managed to let my Flat within hours and they, and other team members, provided me with excellent advice on the Let and on all the follow up action. A fantastic team all round! I really appreciate all your help.

Terence · 13 June 2023

★★★★★ 5/5

Trustpilot

Very good service

Niema was great.She was on top of all the details, easy to work with and responsive to emails in a timely manner.

Khodor · 14 February 2024

★★★★★ 5/5

Trustpilot

Outstanding!!!

Martyn provided outstanding services! The process was smooth and have been updated regularly until exchange. We will highly recommend Chesterton Kew for their professional services. Thank you!

Noel · 20 October 2023

★★★★★ 5/5

Trustpilot

Property Management Consultant

My partner and I have had the great pleasure of working with Preya Nair as our Property Management Consultant. Without fail, Preya delivers exemplary service, responding to queries in a kind, timely manner. We feel like she is on our side in all rental situations and have complete faith that she will work as hard as possible to find solutions to any and all problems we may have. We'd highly recommend her to anyone looking for an adept, professional, and trustworthy advisor.

Linda · 8 June 2023

★★★★★ 5/5

Trustpilot

Stav and the team were brilliant

Stav and the team were brilliant. They clearly went over and above to ensure we had a good experience and managed to land the dream home! The admin and paperwork required was minimal and the team were super-flexible in the lockdown/covid times too. Would 100% recommend.

Ian · 10 November 2021

★★★★★ 5/5

Trustpilot

Ask for Charlotte at Chestertons St.John’s Wood

Chestertons were so helpful from beginning to end, renting out our flat in St John’s Wood super quickly and at a great price. All the staff were amazing and we were particularly impressed by Charlotte who was incredibly responsive, efficient, and communicative. Thank you Charlotte!

Fiona · 4 January 2022

★★★★★ 1/5

Trustpilot

Bullying & harassment by Chestertons’ Agent

I am being bullied by a Chestertons estate agent in respect of viewing the flat I occupy lawfully I have not even been in the property for 50% of the length of my contract (break clause) yet he was insisting that due to the short length of the contract he has a right to disturb my peaceful enjoyment of the property. I have already said no & he called again to bully me. This is harassment & I am writing this as part of my record keeping should this matter end up in court,I am simply not prepared to have people disturbing more than 50% of my contractual term. People wondering in & out of my space, nosing around in my wardrobes cupboards fridge freezer under the bed, footsteps all over my floors & rugs, disturbing my peace, & im paying rent that’s higher than the asking price which thankfully is unlawful with the new laws protecting tenants I ask Chestertons not to contact me again til the end of my contract is imminent A short contract of 9 months does not give you the right to break the law, I have a right a legal right to family life (article 8) & to the peaceful enjoyment of my property that I’ve paid to occupy, The landlord has expected me to take his mail to the concierge as if I’m his slave. They did not repair the TV in my room I had to buy a new one - he ignored my message re the tv, he argued that it worked when it clearly did not & now this. I’ve paid rent, I do not expect to be treated as if I’m living in a grace & favour flat, If Chestertons attend my premises without my permission I will call the police. It would be trespassing & harassment Theirs & the landlords financial interest do not delete my human rights nor the protection I have under the law. This is an attempt to drive me out of the premises early by making my stay untenable by forcing me to spend half of my time here in discomfort- this is harassment which is a criminal offence. Please stop. I deserve my peace. I’ve paid for it. I had to bid for this property because Chesterton said they received other offers & I had to bid way above the asking price. I’ve lived with no privacy as the blinds (mechanised) do not fully work exposing me to the outside world. Several emails I sent about this were ignored. Please stop bullying me & treating me like a squatter. Also I have developed a medical condition & been to A& E twice. I have a hospital appointment for further investigation in the coming weeks, however today after the agent called me & tried to force entry by telling me I had fewer rights due to the term of my contract I have begun to feel worse with pain spreading all over & I am going to A & E again. This is as a direct result of this insistent agent who only cares about prioritising his finacial interest. Should this matter go to court I will include pain & suffering in my claim for damages.

Sara · 11 February 2025

★★★★★ 1/5

Trustpilot

Terrible service to Landlords’ and Tenants’

Chesterton’s is the third property agent I have used. I have been with them for two years since they bought out the agent I was working with for over 15 years. The experience has been appalling for me as landlord and my tenants. I am not sure if it is incompetence or that the team is understaffed and they cannot cope with the number of properties they manage. My contract said they would inspect the property twice a year. They have only been once in the two years. Communication has been frustrating. Emails unanswered, messages left with no call back. Issues with the tenants left until the tenants got understandably hysterical. (And then they have the gall to charge a % fee for any repair work). In short the last two years have been the most stressful in 20 years of letting. Big clearly is not better! Don’t believe the guff about how professional they are.

HUMPHRIES · 2 June 2023

★★★★★ 1/5

Trustpilot

Quite a bad experience

Quite a bad experience, devil is in their contract details.My Dealings were with their Chief Executive Andrew Constantinou and sales co-ordinator Sunny Rogers at Chestertons Cyprus

Paul · 8 November 2023

★★★★★ 5/5

Trustpilot

Juliette Dartois went the extra mile…

Juliette Dartois went the extra mile and did an excellent job!

Jens · 29 August 2024

★★★★★ 5/5

Trustpilot

Juliette Dartois was amazing

Juliette Dartois was amazing. Thanks a lot for your cooperation and support!

Daniil · 12 August 2024

★★★★★ 5/5

Trustpilot

I really liked Molly's approach

I really liked Molly's approach. As a landlord myself, I've met many agents and it's rare to you find an agent who appears genuine and not just money/bonus driven. Molly was exactly that. I'm sure all her clients felt that same sense of trust.

Talib · 15 February 2022

★★★★★ 5/5

Trustpilot

Very happy with Lucy's management…

I am very happy with Lucy's management of my property. She consistently demonstrates professionalism and diligence, ensuring that both my property and tenants receive the highest level of care. Her attention to detail and proactive approach make me confident that my property is in safe hands. Lucy's effective management skills and her commitment to excellence set her apart.

Yisa · 13 September 2024

★★★★★ 5/5

Trustpilot

Chestertons is my local estate agent and they did a fantastic job at selling my property.

Chestertons is my local estate agent and is very familiar with the area. This extensive knowlege allows Chestertons to give an accurate price for properties, give support to vendors and provide informed knowledge to potential buyers. The Staff is very pleasant, approachable and very efficient. The team worked very hard for my sale and was successful. I am very grateful to them and was really impressed with their dedication. The 5 stars is amply justified.

Mrs · 9 October 2023

★★★★★ 5/5

Trustpilot

Move in coordination for rental

After recently buying a flat through James Pendelton, I managed to have it rented out 1 week later. My move in coordinator, Suzan Salih, was exceptional. She was very prifessional and calming. She worked with me to achieve the necessary steps, checks, certificates, etc., and what needed to be done to create a perfectly smooth move in on a very tight schedule. Highly recommend.

Nancy · 31 May 2024

★★★★★ 5/5

Trustpilot

Great rental move out experience

Olympia was my Property Manager assisting in the move out from a rental property and made the whole process very smooth and was hugely helpful time and again. Thank you!

BC · 5 March 2025

★★★★★ 5/5

Trustpilot

Delighted with the service and result…

Delighted with the service and result from Gary and his team in Battersea Rise lettings. I was on the market for a week and they secured a number of offers which were well presented to me and resulted in agreeing an over the asking price. Thank you.

Lucy · 4 August 2021

★★★★★ 5/5

Trustpilot

Even though our offers weren’t successful…

Even though our offers weren’t considered, our agent Tamara Price was extremely helpful. She helped us with filling out our offer form and gave us advice on how to make better offers. She’s very patient and always answers questions promptly.

李品儀 · 12 August 2022