Trusted Agent profile · Westminster
★★★★★
2,354 reviews across 2 platforms
26 Clifton Road, Maida Vale, W9 1SX, Westminster, W9 1SX
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 26 Clifton Road, is rated 4.5 out of 5 across 2,354 reviews on two platforms, including 159 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Chestertons Little Venice hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotChestertons Review
Imogen was a fantastic point of contact over the course of our tenancy. Never any issues and always a seamless communication channel. Very caring and attentive. Thanks a lot!
Thank you for sharing your experience with Imogen, we're happy to hear everything went smoothly during your tenancy. Best wishes!
5/5
TrustpilotExcellent service from the team
Excellent service from the team. Especially Thomas & Suzan. Kept us informed in a timely manner and a joy to work with.
Thank you for your 5* review of the recent service you received from our team at James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
4/5
TrustpilotNew property manager Shakil Khan stepped in to resolve the issues and proved to be helpful
I have been renting my property with Chestertons for the past 6 months. The contracting and referencing was smoothly organised. When I moved in, the property manager wasn’t very responsive and contractors didn’t appear in 4 months time. I am glad that the agency appointed a new property manager Shakil Khan who has been very responsive and is currently helping to organise all the maintenance works required. He has demonstrated a client oriented approach and professionalism.
Hi Diana, thank you for sharing this review with us. We're happy to hear you found the contract and referencing process a smooth one and that Shakil has been on hand whenever needed. Wishing you all the best!
5/5
TrustpilotGreat company
Juliette was amazing. Overall experience 10/10. Communication with whole team was great and efficient.
Hi there, thank you for your review. We'll be sure to pass your compliments on to Juliette. Best wishes!
5/5
TrustpilotResolution Problem with Tenants
I had an an-going problem with my tenants which was, potentially, heading towards a confrontation and possible legal action. Chesterton's Letting's Manager took control of the situation and resolved the problem in a patient and professional manner. I was relieved and delighted with the help he offered me as it was beyond my capabilities despite being a landlord for over 20 years.
Hi William, thank you for sharing your experience with Chestertons. We are so glad the Lettings Manager was able to solve the problem for you. We will always be here to help should you need anything further.
5/5
TrustpilotLovely experience with this agency…
Lovely experience with this agency specially dealt with Sarah Gawith through professional and discipline.
Thank you for the 5 star review, we will pass on your kind words to Sarah
5/5
GoogleGreat office, with personable staff. Made the renting process quick and efficient. Ciprian was fantastic, he didn't waste time showing properties that were not in budget or irrelevant. He was also great at getting the deal across the line. Overall a really pleasant member of the team to work with.
5/5
TrustpilotShakil is the Best one in Chestertons
Shakil is the Best one in Chestertons, he responds very quickly and solved the issue very fast.
Hi Gopinath, thank you for taking the time to leave a review for Shakil. If you need anything further, please do not hesitate to get back in touch. Best wishes!
5/5
TrustpilotReally helpful property management…
Really helpful property management service - special thanks to Joyce Pau for addressing all my queries and liaising with my tenant and myself so efficiently and promptly.
You're very welcome and thank you for leaving a review for Joyce. Wishing you all the best!
5/5
TrustpilotNiema is a STAR ! …
Niema from Chesterons recently assisted re-letting on my residential property in Barnes. Her attentiveness and efficiency was very impressive and instilled confidence in me. She has done a great job and I highly recommend Niema.MS
Hi Michael, thank you so much for your feedback, it's great to hear Niema assisted you in the re-letting of your property! Should you have any further queries, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotSharon was really helpful in answering…
Sharon was really helpful in answering all our questions during the tenancy! Thank you!
1/5
Trustpilotembarrassing and a shambles
quite literally the worst property management service you could wish for. We lived with mould in the flat for 6+ months despite us doing everything we could about it. We raised the point to the letting agent several times who just sent around their guys who said ‘don’t dry washing near the walls’ despite us never doing this. after sending a few people round, one switched on bloke finally realised there was a leak from the above flat. They refused to compensate us for damage to property, some of which was very expensive (bose headphones). When it came to getting our deposit back it was literally impossible. charging us for things that were in the inventory before as missing or broken, £100 for a set of two pillows that were in a cupboard upon arrival and for the whole year? please avoid at all costs, they have no interest in you and will bend over backwards for landlords
Dear Tommy,We appreciate the time you have taken to inform us of the issues that have arisen during your tenancy and we are disappointed to hear of these. Should you wish to discuss these matters further please contact Zara directly on 020 7501 1045 in order we can address each point individually.
4/5
TrustpilotGood service from property management
There were multiple issues with the property that required repairs and maintenance, but our property management agent Joyce Pau helped resolve them promptly and provided updates throughout.
Thank you for your feedback, Joyce was delighted to assist you throughout the repairs and maintenance. Please do get back in touch if you need anything further. Best wishes!
5/5
Trustpilotthanks for Katherine Ma
thanks for Katherine Mashe is very nice and helps me find a good flat
Good morning, thank you for the great review. We are so glad Katherine was nice and helpful in finding you a good flat. We appreciate the support and are always here to help.
5/5
TrustpilotJuliette was communicable and lovely…
Juliette was communicable and lovely all throughout the process. Great person to work with!
Hi Karim, thank you for the great review. We are so glad Juliette was communicable and lovely throughout the process. Should you need anything else, we will be happy to help.
5/5
TrustpilotSuper experience
Much appreciate Zosia Gray's swift support!
Thank you for your kind words, Noor! We're thrilled to hear that Zosia provided you with swift support. Our team is always here to help, and we appreciate your positive feedback!
5/5
TrustpilotThank you
Andrew in South Ken did a great job renting my flat for me. Kept me well informed of the process throughout and was a pleasure to deal with. Andrew made the whole process incredibly easy and i would certainly recommend him.Thank you very much.
Thanks for your review Catherine! We are pleased to hear of your experience with Chestertons.
5/5
TrustpilotGreat management experience received…
Great management experience received and a genuine thanks and appreciation to my property manager Isaiah. He has been very dedicated to keeping my tenants happy throughout the duration of their stay. He is a highly personable, knowledgeable and consistent property manager who has gone above and beyond when necessary.
Hi Martin, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotOutstanding service
Outstanding, seamless service from initial contact, valuation, marketing and the placing of new tenants. Alice Karn was incredibly efficient, knowledgable and resourceful, and kept me informed at every stage.If only I could get her to manage every other part of my life…
We are so pleased to hear this! Thank you for sharing.
5/5
TrustpilotWe greatly appreciated his level of communication
Our move in with Chestertons was quick and efficient, Rowland was on hand to assist each step of the way. We greatly appreciated his level of communication throughout the process, and especially how he took the time to call to notify us that our offer had been received!
Thank you for sharing!
5/5
TrustpilotThank you to Juliette
Thank you to Juliette, very professional and competent during my flat search.
Hi Antoine, thank you for leaving a great review. Juliette will be thrilled by the kind words. Wishing you all the best.
5/5
TrustpilotGreat experience with Ed in Barnes
We’ve had a great experience - Ed in South West Chestertons Lettings has been super helpful at every stage of the process. We were looking for something quite specific, and have a large dog on tow - Ed went above and beyond to find and secure the right property for us, and since then has been great at helping us through the whole moving process. Moving is never fun but Ed has been so kind and attentive and overall proactive in making sure we understood everything and had any help and answers we needed, he’s really massively minimised the stress of the whole thing and made us super excited for our move to Barnes
5/5
TrustpilotKatherine Ma is a true professional who…
Katherine Ma is a true professional who goes above and beyond for her clients. Her deep knowledge of the industry, combined with her exceptional customer service, ensured that everything was handled with the utmost care and precision. Her positive attitude and attention to detail made the entire experience smooth and worry-free. I highly recommend her to anyone seeking expert assistance.
Good afternoon, thank you for taking the time to write a great review and sharing your experience with Katherine Ma. We really appreciate the support and wish you all the best.
4/5
TrustpilotChesterton's SW lettings
Gary Noone was very friendly and helpful when we approached Chesterton's to let out our Clapham flat. We had a couple of false starts with tenants, through no fault of Chesterton's, but focused energy from Gary saw replacement tenants with no loss of rental occupancy.
Thank you for your review, we are happy to hear this!
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Tell us what you need and we'll put you in touch. Chestertons Little Venice hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
