Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor team
Poor team, one of our executive staff was relocated in a chestertons let property, we were given a great onboarding however when it came to renewals, very disgraceful. we had agreed to several offers that the landlord had apparently made but obviously because right now open market is more attractive they did everything to break the contract so they could let it at higher price, disgraceful from an agency that calls themselves world class, I do not think they can be world class with that quality and behaviour. Renewal teams at Chestertons emails are a sight to see, Specially the team that handled our extension.
Alex · 28 September 2023
Agent replied · 26 October 2024
Hi Alex, thank you for providing us with some further details so we could look into this further. We have since spoken with the tenant directly. Thank you for taking the time to raise this with us, we really appreciate the feedback.
★★★★★ 1/5
TrustpilotAbsolutely disgraceful treatment of…
Absolutely disgraceful treatment of tenants. My tenancy ended in August 2022 and I still have not had my deposit back. They failed to inform me that tenants only have 3 months to refer to TPS, but constantly ignored messages or take ages to respond, meaning when it became clear the matter could not be resolved between us, i was out of time and could only resolve via court proceedings.I issued a letter before action and they quickly sent the funds back to the landlord (who lives in australia) and told me I am on my own in resolving it with them, whilst refusing to provide me with their contact details. They are untrustworthy and incompetent. They admitted I was dealing with an individual who was new and did not know the rules, but I am the one left with a poor outcome, due to their inability to train staff to have sufficient competency to deal with tenants.
Dean · 26 September 2023
Agent replied · 26 October 2024
Hi Dean, we're sorry to read of your experience. You should receive an email from Trustpilot asking you for further details. Please do fill this out at your earliest convenience so we can look into this for you as soon as possible.
★★★★★ 5/5
TrustpilotJuliette was an absolute dream to work…
Juliette was an absolute dream to work with. She made the entire process stress-free. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
Mr · 1 August 2024
Agent replied · 26 October 2024
Thank you for the 5 star review!
★★★★★ 5/5
TrustpilotThank you Chestertons
Chestertons was a tremendous help when we looking to move home, and their employees were all very helpful and concise. In particular, we have to thank Bradley for his immense patience, in helping us out during the moving process. We'll be sure to use their services again in the future.
Metatron · 9 November 2021
Agent replied · 26 October 2024
Thank you for taking the time to leave a review, we are so pleased to read how helpful and patient Bradley was.
★★★★★ 5/5
TrustpilotRental renewal 2024
Tamara was helpful with my current rental renewal. She listened to my requirements and answered all my questions.
Sonu · 13 July 2024
Agent replied · 26 October 2024
Hi Sonu, thank you for sharing your experience with us. We're happy to hear your tenancy renewal went smoothly and Tamara was on hand to assist with any questions you had. Wishing you all the best!
★★★★★ 5/5
TrustpilotGreat experience
William and Suzan were incredibly supportive and responsive throughout the letting process, making the entire experience stress-free.
Ollie · 30 July 2024
Agent replied · 6 February 2025
Dear Ollie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotSCAMMED OUT OF 750£
SCAMMED OUT OF 750£Was about to rent a flat, they told me that I just had to get back home and pay a reservation fee of 750£ and they assured me that once that was done I would get the flat under the terms we had agreed on and that I had noting to worry about. I completed the payment as soon as I got home and right after they received it they called saying that that the terms had changed and if I wanted to rent it I now needed to pay a year upfront and also more importantly pay more then the original price we agreed on , these two things made the deal completely different then what it was originally meant to be and made it lose all of it's value so I told them that I couldn't go with these new terms and they refused to go back to the original ones. When I asked them to give me back the amount of reservation fee they refused and said that it was my fault if I didn't accept the new conditions and that they would keep the money. I kept asking them politely many times and pleading my case to get the money back but nothing. They kept saying that I was the one who pulled out when in reality they just came up with some new terms that were simply impossible to accept and they know it. Just a all around nightmare to work with from start to finish (hard to join/uncooperative ect...) and got scammed out of 750£
Rayan · 21 September 2023
Agent replied · 26 October 2024
Hi Rayan, we’re sorry to see you have left us this rating, we have since spoken with the team to clarify the situation. We’re aware that you had made an offer on the property in question and had signed the terms of offer, which included the price, payment structure and T&Cs regarding the handling of deposits. The landlord had also turned down another competitive offer to proceed with yours. After a few days, you notified us that you were no longer able to meet the agreed payment terms and decided to not go ahead with the tenancy. Our team tried to contact you on several occasions, as the landlord was willing to work out a suitable payment structure, however we did not hear back from you. Based on the terms and conditions and given the costs the landlord had incurred by rejecting another offer, your deposit was retained.
★★★★★ 5/5
TrustpilotSharon was Great at coordinating and…
Sharon was Great at coordinating and supporting the change in tenancy, and going above and beyond to make sure I felt reassured all would run to plan!
Olivia · 16 January 2024
Agent replied · 26 October 2024
Thank you for your review Olivia, what glowing feedback for Myha and the team! Should you need any further assistance, you know where we are. Best wishes!
★★★★★ 5/5
TrustpilotSharon has been really helpful with…
Sharon has been really helpful with changing tenants in our apartment. Her communication was great and she explained everything clearly and patiently. Thank you Sharon!
Paula · 27 February 2024
Agent replied · 6 February 2025
Dear Paula,Thank you for your 5* review of the recent service you received from our Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotFast & knowledgable support
Tamara Price has been great at guiding us through and helping us to get the property we wanted and advocating our needs. She has been contactable and responsive throughout the process.
Anne-Marie · 14 October 2023
Agent replied · 26 October 2024
Hi Anne-Marie, thank you for taking the time to leave a review. Tamara is an incredible part of the Battersea team, so we're not surprised to see this. Wishing you all the best!
★★★★★ 5/5
TrustpilotGreat letting experience - Thank you very much Juliette
Juliette was very resourceful and helpful in my property search. She gave me great tips and helped me find my flat in this very competitive markets giving me advice throughout the negotiations. Very professional and responsive to my questions.Definitely recommend to anyone looking to rent a flat.
Matthieu · 30 August 2024
★★★★★ 5/5
TrustpilotConor has been the most amazing help…
Conor has been the most amazing help throughout this entire process! Highly highly recommend Conor!
Lulu · 30 August 2024
Agent replied · 26 October 2024
Hi Lulu, this is amazing to hear. Thank you for sharing this feedback with us and if you need anything else, please let Conor and the team know.
★★★★★ 5/5
TrustpilotI am a long-term tenant via Chestertons…
I am a long-term tenant via Chestertons and their service has been consistently outstanding, whether it is liaising with the landlord or with engineers, it is always a smooth experience. As a busy person, I am happy that they take care of most of the processes. Like with all things, the service is down to individual people and here I would like to highlight Mark Kardos who I deal with regularly. He has been pro-active, kind and always helpful.
Pavol · 12 October 2023
Agent replied · 26 October 2024
Hi Pavol, thank you so much for the wonderful review. Mark certainly is a gem!
★★★★★ 5/5
TrustpilotI recently rented a property with Leusa from Chestertons
I recently rented a property with Chestertons and the service and professionalism that we received from Leusa was outstanding. She was very flexible with our needs and helped us through all the process. Definitely calling her the next time we move.
César · 16 December 2022
Agent replied · 26 October 2024
Hi Cesar,Thank you for taking the time to leave this review. It's great to hear how Leusa was able to offer such an outstanding service! Please do get in touch if you need any further assistance.
★★★★★ 5/5
TrustpilotGreat experience with Chestertons
Great experience with Chestertons. Molly was incredibly helpful in helping me out finding different apartments.She’s professional, helpful, and a very nice person (which is a big plus in a stressful flat hunting.This is just an appreciation for Molly’s efforts. Thanks again!
Abdullah · 16 December 2022
Agent replied · 26 October 2024
Hi Abdullah, We're so please to hear about how helpful and professional Molly has been! Please do not hesitate to get in touch if you need any further assistance.
★★★★★ 5/5
TrustpilotResponsive service
Responsive service. Suzan Salih and the team were very helpful and guided me through the process of letting a property as a novice.
Jalon · 5 April 2024
Agent replied · 6 February 2025
Dear Jalon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotSuzan Salih and the team have been…
Suzan Salih and the team have been fabulous and made the process very smooth and would 100% recommend. Thank you!
Bella · 30 May 2024
Agent replied · 6 February 2025
Dear Bella,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotPreya Nair helped us with a difficult landlord
Chestertons managed our property but unfortunately we had an extremely difficult landlord who would ask for multiple quotes before he fixed anything and not respond to requests for days or weeks. We were left without a fridge for a month (despite having young children), and other essential items took months to resolve. Preya took over our property management about 2 years ago and was very tenacious, she kept chasing the landlord and tried her best to resolve issues as soon as possible. She was very helpful and we appreciate what she did in this tricky situation. She also helped us recover our deposit when the landlord was unfairly trying to hold onto it. I would highly recommend her as a property manager and hope Chestertons are able to retain her.
SRDRDD · 10 September 2023
Agent replied · 26 October 2024
Thank you for taking the time to leave a review, your kind words have been shared with Preya.
★★★★★ 5/5
TrustpilotI would like to thank Stephanie Russo…
I would like to thank Stephanie Russo for very personalized, customized approach, 24/7 availability and professionalism.
Vladimir · 8 August 2024
Agent replied · 26 October 2024
HI Vladimir, thank you for great review and kind words. We are so glad Stephanie was professional and provided a personalised service. Should you need anything further, we will be happy to help.
★★★★★ 5/5
TrustpilotSuzan has been so helpful
Suzan has been so helpful! She’s answered all my questions/queries quickly and in a way that’s easy to understand. This has made our move in process run smoothly. Would definitely recommend :)
Bobbie · 4 September 2023
Agent replied · 6 February 2025
Bobbie,Thank you for your 5* review of the recent service you received from our James Pendleton Move In Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotThe Chestertons team did a fantastic…
The Chestertons team did a fantastic job advising us through the sale of our flat. Since the first visit, Sabatino provided insightful advice regarding valuation and believed in the potential of the property. Alasdair and the sales team worked tirelessly to find potential buyers and we ended up receiving multiple offers on the property. We achieved completion last month and couldn’t recommend them highly enough.
ZAIRA · 16 July 2024
Agent replied · 26 October 2024
Hi Zaira, thank you for taking the time to leave a review and congratulations on the sale of your property. It's great to know the team's knowledge, advice and hard work led to multiple offers and a successful completion. Should you need anything else in the future, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotWonderful to deal with
This is the 3rd time I have used Chestertons to find a rental property. They are absolutely wonderful and really listen to what you need and are looking for. Jessica Wilson in the Barnes office was a joy to deal with- she found the perfect property and made sure we secured it. The whole process was as stress free and easy as it could be. She even met us early one morning to pick up the keys before the office was open. She is a pleasure to deal with and I highly recommend this office.
Gaby · 31 August 2023
Agent replied · 26 October 2024
Hi Gaby, congratulations on your latest move! We're absolutely thrilled to hear you've chosen Chestertons multiple times to help you find a rental property and that Jessica made the process easy for you. Should your circumstances change in the future, you know where we are. Best wishes!
★★★★★ 5/5
TrustpilotVery Good 😊
Suzan Salih was a pleasure to work with and made the transition into our new flat seamless. The communication was excellent!
Bella · 30 April 2024
Agent replied · 6 February 2025
Dear Bella,Thank you for your 5* review of the recent service you received from our James Pendleton move in department We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotI had the pleasure of using Tamara…
I had the pleasure of using Tamara Price at Chestertons South West lettings. Tamara was really efficient at sending across the offer form to us so we could put in our offer ASAP. Tamara was friendly and Informative over the phone and answered all of my questions. Thank you Tamara!
Sarah · 2 September 2021
Agent replied · 26 October 2024
Tamara sends her best wishes, and thanks you for taking the time to post a review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
