Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSuzan Salih & Thomas Soutar
Really appreciative of assistance provided by Suzan Salih and Thomas Soutar. Made it a smooth process providing detailed and timeous information and responses. Never easy to make lease and tenancy arrangements from another country, so their assistance and helpful attitude in completing was invaluable.
Manley · 12 September 2023
Agent replied · 6 February 2025
Dear Manley,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Thomas will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
GoogleJack the Manager of Lettings found me a great tenant at the full asking price, the whole process was a seamless experience which Jack handled in a most professional and friendly manner and unusually he stayed engaged and communicated with all the parties involved throughout, and I would not hesitate in recommending him to any landlord seeking a new tenant.
Simon · 8 August 2024
★★★★★ 5/5
Trustpilotvery pleasant experience with Isaiah Samuels
Very pleasant experience with Isaiah Samuels. He is very professional, pleasant and proactive. He has quickly helped us after our move to the new flat after raising couple of issues in the property. I definitely recommend him.
KM · 19 February 2024
Agent replied · 25 October 2024
Hi,Thank you for the great review. We are delighted Samuels was so professional and proactive. Enjoy your new flat and best wishes.
★★★★★ 5/5
GoogleI would highly recommend! Jack in particular was really efficient, knowledgeable, and managed our expectations well. Super professional and a brilliant service all round.
Ellie · 11 October 2024
Agent replied · 24 October 2024
HI Ellie, thank you for taking the time to write a great review. We are so glad Jack was efficient and knowledgeable. Should you need any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotVery pleasant experience
Very pleasant experience! Olivia has been truly fantastic, very reachable, enthusiastic and hands-on.
Coraline · 25 November 2021
Agent replied · 25 October 2024
Thank you for your review!
★★★★★ 1/5
TrustpilotRUDE AGENT
The worst agency ever. 0 ★ if possible. The only agency that would shout at you over the phone, and cut off your conversation while you are trying to talk nicely to them. 0 responsibility for everything and always trying to get away with everything by having a phone call instead of sending an email
Christian · 13 September 2022
Agent replied · 25 October 2024
Dear Christian, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you
★★★★★ 5/5
TrustpilotIv had the pleasure of working with…
Iv had the pleasure of working with Juliette on several occasions.She is very organised, dedicated and cares not only about the clients but partner agents.Great collaborative skills.
Dean · 19 August 2024
Agent replied · 25 October 2024
HI Dean, thank you for the kind words and great review. Its great to read how organised and dedicated Juliette was. Should you need anything else, we are always here to help.
★★★★★ 5/5
GoogleNishaad Ali has been extremely helpful throughout the renting process. He explained all the steps very clearly and responded to all our questions very promptly. This was the best experience with a letting agency so far! I highly recommend Nishaad. Thank you so much for your help.PositiveResponsiveness, Quality, Professionalism, Value
Maxime · 25 October 2020
★★★★★ 5/5
GoogleThank you for the great support, particularly Dylan and Driss - but also Charlotte and her unbelievable help with the refurbishment services! The renovation and sale of my flat was a complicated, lengthy process, but the professionalism, creativity and endurance of the Chesterton team made it finally happen. I can recommend them strongly.
Roland · 26 October 2019
★★★★★ 5/5
TrustpilotThank you Leusa!
Leusa secured us our dream property in Pimlico and was extremely helpful, friendly and efficient in both the search and confirmation of our flat. 5* and would definitely recommend to a friend!
Cummins · 21 May 2024
Agent replied · 25 October 2024
HI Isabel,Thank you for writing a great review. Its great to hear how helpful Leusa was and we are so glad you found your dream property.We hope you love your new home and wish you all the best.Chestertons
★★★★★ 5/5
TrustpilotAmanda Goodman has a very quick…
Amanda Goodman has a very quick response. Even though she had a day off.
Cheyan · 24 February 2025
Agent replied · 25 October 2024
Your comments have been passed on to Matthew, who sends his best wishes to you for the future. Thank you for the 5 star review!
★★★★★ 5/5
TrustpilotExcellent
Excellent service throughout. Sarah and the team were very good. 100% recommend to use.
Ab · 20 August 2021
Agent replied · 25 October 2024
Your feedback is highly valuable to us! Thank you for taking the time to post a review.
★★★★★ 5/5
TrustpilotMillie Brandon was very helpful
Millie Brandon was very helpful, great knowledge.
Its · 19 August 2022
Agent replied · 25 October 2024
Thank you!
★★★★★ 5/5
TrustpilotGood Letting Agents
Amongst Letting Agents, this is one of the best.We have tried a few now and Chestertons is definitely one of the good ones and we prefer them to others.
Sam · 8 July 2024
Agent replied · 25 October 2024
Hi Sam,Thank you for taking the time to write a great review. We are so glad to be a preferred choice of yours.We appreciate the support and should you require any assistance we will be happy to help.Best wishesChestertons
★★★★★ 1/5
TrustpilotWorst estate agents ever used
I am writing this review after a surrender of tenancy through Chestertons estate agents.
Francesca · 21 February 2025
Agent replied · 25 October 2024
Thank you for the five star review - the team pride themselves on excellent customer service so are very pleased to see this!
★★★★★ 5/5
TrustpilotRoni went above and beyond for our very picky taste
My partner and I have been searching for over 4 months to find the right property to rent. As soon as we came to Roni Bathaei for help, she was able to assist us above and beyond, we are so happy we were able to find our perfect property with her. Will definitely be back in the future
Dogan · 23 March 2022
Agent replied · 25 October 2024
Thank you for sharing your experience with us. We appreciate your review!
★★★★★ 5/5
TrustpilotNiema Latif & the team have been…
Niema Latif & the team have been efficient in renewing our lease. Good job!
Brendan · 18 February 2025
Agent replied · 25 October 2024
Hi Brendan, thank you for leaving a review for Niema and renewing your existing tenancy with us. We're happy to hear that everything went smoothly and should you need anything further, please let us know. Best wishes!
★★★★★ 5/5
GoogleAiste provided a highly professional and efficient service throughout the process of securing a tenant for my property. I would highly recommend Aiste and Chestertons.
Craig · 25 October 2023
★★★★★ 5/5
TrustpilotChestertons Kew office
Chestertons Kew office has helped me to buy a house in the location I wanted and at a price I could afford. They did not waste time sending me details of unsuitable properties. The staff kept me informed at every stage of the process and have been thoughtful, patient and polite throughout. It was a pleasure to deal with them.
Mrs · 17 November 2021
Agent replied · 25 October 2024
Thank you for sharing your positive experience with us.
★★★★★ 5/5
TrustpilotSuzan and Lorna have been very…
Suzan and Lorna have been very proactive and efficient from start to finish. We would highly recommend them to anyone looking to rent. Thank you for all your help!
Gurdeep · 28 June 2024
Agent replied · 6 February 2025
Dear Gurdeep,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future in your new home.
★★★★★ 4/5
TrustpilotGood experience!
Hi I have just bought a flat through the above at your Agency. Bart, from the outset, presented as a very professional, amiable chap, with a helpful attitude. He helped move the process along and was a pleasure to deal with. I wanted to share my feedback since it is important that people are recognised for their talents.
Mary · 4 March 2022
Agent replied · 25 October 2024
Thank you Mary! We appreciate you sharing your feedback.
★★★★★ 5/5
TrustpilotEfficient and professional
Chestertons have been my managing agents for several years. They have always been efficient and professional. I feel that I have complete peace of mind.
Filippa · 4 September 2024
Agent replied · 25 October 2024
Hi Filippa, thank you for taking the time to write a great review. We really appreciate the support and wish you all the best.
★★★★★ 5/5
GoogleI would highly recommend Tabrez Subhan Farooq, Associate Director at Chestertons Hyde Park. Tabrez is one of the most professional and proactive agents I have ever met, and has always demonstrated very high levels of commitment. I guarantee that you will have the best experience possible with Tabrez and his colleagues at Chestertons Hyde Park.
Zach · 26 October 2017
★★★★★ 5/5
TrustpilotChestertons experience was great
Chestertons experience was great. Seamless and very helpful team comprising of Abbi, Rosie and Olympia. Couldn’t be more pleased with the choice of properties visited and the process securing a new home!
Mai · 1 May 2024
Agent replied · 25 October 2024
Hi Mai, thank you for taking the time to share your experience with us. We're delighted to hear that you visited a number of great properties and found the perfect one. We'll make sure to pass your thanks on to Abbi, Rosie and Olympia. Best wishes!
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