Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAiste provided exceptional service for me in finding a flat recently. She responded to my request within 2hrs, immediately got me in to see the apartment, communicated with me on other offers, and how to make mine competitive, and walked me through step by step the process through completion. She was prompt, always supportive and helpful when I needed it even after her responsibilities were over. I'm so grateful for her attention to detail, punctuality, speed of response, and good customer service. Ask for her - she's fantastic. Thank you, Aiste!
Shelly · 25 October 2023
★★★★★ 5/5
GoogleI have dealt with Chestertons on 3 occasions - two of them were for properties purchases and one for property letting. On all the occasions I found the service to be highly professional and all the managers I intaracted with were helpful and friendly. Would definetely recommend. A+
Roman · 25 October 2023
Agent replied · 24 October 2024
Hi Roman,
We're so pleased to hear how professional and friendly our team has been during your experiences with Chestertons! We appreciate you taking the time to leave this review, and wish you all the best. Please don't hesitate to get in touch if you need any further assistance.
★★★★★ 5/5
TrustpilotMuch better than other agencies.
I had a very positive experience with Chesterton. The agent showing the flat was polite and responsive and the agent managing my flat is very kind as well and very quick in responding to my emails and addressing any issues raised. They complete regular checks on the flat conditions (fire alarms, elettrical, gas, etc.) which is also great as it ensures the flat is in good conditions.
Simona · 12 November 2021
Agent replied · 25 October 2024
Thank you very much for your review Simona. We are pleased to hear this.
★★★★★ 5/5
TrustpilotA great experience
Tamara was patient enough to answer my questions, And the speed of reply message is also very fast, high efficiency.
Xinran · 9 September 2021
Agent replied · 25 October 2024
Thank you for sharing!
★★★★★ 5/5
GoogleDylan and team are highly professional and likeable guys. They are very upfront and its easy to trust their opinions. We had our flat on the market for over a year with 3 other agents but Chesterton's found a good quality buyer rapidly and then were very thorough in the after sale ensuring we got to exchange. Thanks again Dylan and co!
Sunny · 26 October 2017
★★★★★ 5/5
TrustpilotMs Zosia Gray has been very helpful
Ms Zosia Gray has been very helpful, a real star !
Alex · 16 November 2022
Agent replied · 6 February 2025
Dear Alex,Thank you for your 5* review of the service you received from our James Pendleton team. We wish you all the best for the future.
★★★★★ 5/5
TrustpilotAlways a pleasure working with Conor
I have been working with Conor for a while now and it is always a pleasure. He is super helpful and knows how to work in the best interests of all parties.
Lauren · 30 August 2024
Agent replied · 25 October 2024
Hi Lauren, it's great to hear that you've had such a positive experience. Please feel free to let us know if you need anything else.
★★★★★ 5/5
TrustpilotVery effective and good to work with
We sold our flat, which had been rented for the past 20 years, using a low-key marketing approach in a difficult market - achieved a relatively quick sale.John and Pavol worked well with my tenant, the buyer and our Solicitor.An efficient and effective partner. We would recommend Chestertons.
Mr · 11 October 2023
Agent replied · 25 October 2024
Thank you very much for the recommendation Mr Sears
★★★★★ 5/5
TrustpilotProfessional assistance
Thanks for the assistance in dealing with a non paying tenant. I am grateful to Kacey Naish for the efforts she made trying to solve this difficult situation. I would recommend Chestertons to anybody.Alessandro
Alessandro · 26 July 2024
Agent replied · 25 October 2024
Hi Alessandro, thank you for taking the time to write a great review. We are glad Kacey as able to help with the difficult situation. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotMarine helped me a lot during the…
Marine helped me a lot during the rental process when I was outside of the UK, she replied quickly and tried her best to solve all my problems, thanks a lot!
Yiqing · 13 September 2024
Agent replied · 25 October 2024
Hi Yiqing, thank you for leaving positive feedback and sharing your experience with Marine. We appreciate the kind words and wish you all the best.
★★★★★ 1/5
TrustpilotWorst Experience with Ms. Preya Nair
I'm disappointed with Ms. Preya Nair's service at Chesterton, marked by a persistent pattern of neglect and unresolved issues. Attempts to communicate have been met with silence, leaving me without updates. I hope this review prompts improvement in Chesterton's commitment to quality service.
Kristina · 30 January 2024
Agent replied · 25 October 2024
Hi Kristina, we're really sorry to see you have left this review. After looking into this further, we are aware that Mark from our Property Management team has reached out to discuss further and an update on your maintenance issues has been provided. We understand that the concerns you had with the noise of an internal pump have now been resolved. Should you need anything else, please do not hesitate to speak with Mark.
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Sebastian
Sebastian is knowledgeable, efficient and certainly knows his market. He is courteous and has a nice manner about him.
Harriet · 23 September 2021
Agent replied · 25 October 2024
Hi Harriet. Thank you for taking the time to share your feedback.
★★★★★ 5/5
TrustpilotGenerally very happy with the services
I’ve used Chesterton for years to let out my property and always happy with the services. In particular, I am very impressed with Xiaoyi. She is always been very responsible in dealing with queries raised by tenants and/or me. I would be gladly recommend her to others.
DB · 20 October 2023
Agent replied · 25 October 2024
Hi DB, thank you for your kinds words for Xiaoyi and choosing Chestertons as your preferred agent. If you need anything further, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotDedication and efficiency
Aaniya and Marianna have been excellent property managers for one of our service users for years. They consistently respond swiftly to all repair issues and go above and beyond to ensure the repairs are completed. They are relentless in their efforts until the job is done and always keep us informed at every step of the process. Their dedication and efficiency are truly commendable.
Faosatdaryel · 15 August 2024
★★★★★ 5/5
TrustpilotWe felt in very good hands throughout…
We felt in very good hands throughout the renting process and beyond. Our manager Joyce Paul has always been quick to response to any questions and to manage matters in a swift and very kind way.
JoBitt · 5 June 2024
Agent replied · 25 October 2024
Hi Jo,Thank you for taking the time to write a great review. We are so glad Joyce has always been so quick to respond and manages matters in a swift way.Thank you for the support and best wishesChestertons
★★★★★ 5/5
TrustpilotI had a great experience with…
I had a great experience with Chestertons, especially with Dawn Cunningham she was incredible. From the moment I found the property that I liked, the process was extremely smooth and way quicker than I could have hoped for! She kept me updated every step of the way and I’m super grateful for all her help in finding me my new place!
Mercy · 11 July 2022
Agent replied · 25 October 2024
Thank you for sharing! We are so pleased to hear.
★★★★★ 5/5
TrustpilotVery recommended
Renting a property in the UK can be a complicated process. Our property manager Mark Kardos, from Chestertons, was attentive and helpful every step of the way, allowing us to have a pleasant and seamless experience with our property during the year we lived there. Thank you!
Martín · 12 October 2023
Agent replied · 25 October 2024
This is so great to hear, thank you for sharing your experience.
★★★★★ 5/5
TrustpilotAgent Experience - Andrew
My experience with Chesterton’s was a 5-star due to the attentive hard work of our agent Andrew Zographos. He helped meet every element of our search and not only dedicated to show us properties when available but should we needed a last minute change of viewing he was ever so understanding in helping us out of hours! Couldn’t recommend a more helpful agent!
Eleni · 4 April 2022
Agent replied · 25 October 2024
Thank you for your review Eleni! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Melissa
Melissa was most helpful when we were signing up to our tenancy and collecting the keys.
Andrew · 3 February 2022
Agent replied · 25 October 2024
We are so pleased to hear!
★★★★★ 5/5
TrustpilotAkikur has been one of the best agent…
Akikur has been one of the best agent I’ve met.Smart, professional and always helpful!
Maria · 14 May 2022
Agent replied · 25 October 2024
Thank you for the wonderful review
★★★★★ 5/5
TrustpilotAndrew Zographos
As we are new and inexperienced in the UK real estate market, it was great to have Andrew Zographos guiding us and advising us about everything we should know. His professionalism and tenacity has been truly appreciated throughout the process. Very effectively surfaced a high class tenant for us and we are confident that he will continue to offer us his excellent service.
Lina · 23 March 2022
Agent replied · 25 October 2024
Thank you for sharing your experience at Chestertons with us. We are so pleased to hear this!
★★★★★ 5/5
TrustpilotWe rented an apartment with the advice of Juliette Dertois …
We rented an apartment in Pincton Place with the advice of Juliette Dartois. Juliette's professionalism, communication, disposition and kindness were impeccable at all times. Thank you very much for your work.
Rocio · 24 August 2024
Agent replied · 25 October 2024
Hi Rocio, thank you for the great review and sharing your experience with Juliette. We are so glad she was professional and communicated well. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotMade relocation easy and fast
They made my transition pretty easy and handled everything on my behalf. They also provided all the documentation necessary to complete my move. I literally focused on work the entire time whiles they ensured I had everything in place for my move day. In short they are the best.
David · 2 August 2023
Agent replied · 9 February 2025
Dear David,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Our team are over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
Trustpilotsharon chattalis was exceptionally…
sharon chattalis was exceptionally helpful and gave friendly and prompt replies to my queries which helped me a lot.i find all staff do a very professional jobdavid clarke
MR · 3 October 2024
Agent replied · 25 October 2024
Hi David, thank you for sharing your experience with Sharon. If you have any other queries, please do not hesitate to get back in touch. Wishing you all the best!
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