Trusted Agent profile · Westminster
★★★★★
2,421 reviews across 2 platforms
40 Connaught Street, London, W2 2AB, Westminster, W2 2AB
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 40 Connaught Street, is rated 4.5 out of 5 across 2,421 reviews on two platforms, including 241 Google reviews rated 4.7.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleWe had a great experience with Jack at Chestertons. He was informative, friendly and extremely knowledgeable. He ensured we had all the information we needed to make a decision. Thank you, Jack!
Hi Katie, thank you for sharing your experience with Jack. We are thrilled to read that Jack was informative, friendly and knowledgeable. If you need anything further, we will be happy to help.
5/5
TrustpilotWes was really helpful!
Wes was really helpful! If I were to rent again, I would first consider Chestertons.
Thanks for sharing!
5/5
GoogleMy friends and I worked with Nishaad Ali. He was so helpful during all of the arrangements and procedures. He made everything easier for us and assured that we could move in on time. He even came to the office during the holiday just to give us the keys to the apartment. I highly recommend working with him!
5/5
TrustpilotHelpful and organised
Tamara was so so helpful, kind, informed and very responsive - one of the best experiences I’ve had with an estate agency.
Thank you for the five star review!
5/5
TrustpilotSimon Klacansky from Chestertons
Chestertons (Simon Klacansky in particular) were excellent in helping us with our search. Simon displayed a great knowledge of the area. He was also very attentive, followed up constantly and always very helpful.He remained engaged throughout the process and did a great job of staying on top of everything leading up to our move and in helping us to settle into our new place.A very pleasant and refreshing experience!
Thank you very much for sharing your positive experience with Chestertons. We are very pleased to hear this!
5/5
TrustpilotFriendly and helpful!
Tamara Price at Chesterton South West Lettings was really friendly and helpful in assisting us putting an offer forward. Would definitely recommend!
Thank you for sharing!
5/5
TrustpilotExceptionally helpful [ Max West]
Exceptionally helpful [ Max West] and well facilitated process . I feel very confident in letting my property through Chesterton's office. I have always had very rapid response to any queries . This is very important as I live 200 miles away. Hilary Harris
Hi Hilary, thank you for sharing your experience with Max and the team. Should you need anything else, please do not hesitate to get in touch. Best wishes!
4/5
TrustpilotFriendly & professional
Abbie was really helpful and responsive throughout the process of finding and securing a rental - thanks Abbie!
Thank you for your review!
5/5
TrustpilotStraightforward and easy process
Amanda recently helped my partner and I with a tenancy transfer so that we could move in together. She was efficient in updating us, and made a pretty complicated process straightforward and easy!
Hi Hayley, thank you for the great review and sharing your experience with Amanda. We are so glad she was helpful and efficient. Wishing you all the best.
5/5
TrustpilotGreat service from everyone I spoke…
Great service from everyone I spoke with at Chestertons during what was a very challenging time personally. Huge thanks to the team at Chestertons for their help during my length property search. Them opening my eyes as to what I was really looking for has helped me secure a very pretty home for myself.
5/5
TrustpilotGood process, timely response
Tenancy contract came up for renewal. Sharn Murray-Aguilar managed the process well, kept me up to date on progress and liaised well between me and the tenant to get a good outcome quickly.
Hi Lior, thank you for your review and renewing your tenancy contract with us. It's great to hear that Sharn made the process an easy one. Wishing you all the best!
5/5
GoogleHad a great experience with Will - very responsive and helpful in any issues or inquiries we might have had.
5/5
TrustpilotThis is a review for Chestertons…
This is a review for Chestertons property management and Synika, my property manager.I have been completely satisfied with Chestertons and with the service Synika has provided. She has been 100% professional and a pleasure to work with.
Hi David, thank you for your kind review. We're delighted to hear that you are completely satisfied with Chestertons and the service provided by Synika. Her professionalism and dedication are truly appreciated. We look forward to continuing to help you where needed!
5/5
TrustpilotFriendly
Although I didn’t buy a house through Chestersons in the end, throughout the process Conor had given me really sound advice and pointed me in the right direction when I needed it, 100% recommended
Hi Arben, thank you for the great review and taking the time to share your experience. We are so glad Conor gave you great advice and pointed you in the right direction. We appreciate the support and wish you all the best.
5/5
TrustpilotMatthew Gilmour feedback
Matthew Gilmour provided us with a great service. His response time was exceptional and he was happy to follow up and clear any queries that we had in the process. He was more than helpful and made the whole transition seamless.
Dear Tammy-Lee,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Matthew will be delighted with your feedback, as are we. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotCompletely pleased with Orchid Ho’s work
Orchid Ho was very efficient in dealing with the renewal of the tenancy. She responded promptly to my communications and was able to secure the renewal that is satisfactory to the tenant and to me.
Thank you for the 5 stars!
2/5
GoogleMax the progresser for the changeove of tenants stuck his big ore in and cost me £220 money, not happy in slightest, I have 2 properties with Chesterton's and I will be taking my business elsewhere unless I get this refunded from the estate agent company
Hi Marc, we're sorry to see you have left this rating. We have taken time to look into this and can see that fees were charged in accordance with your contract with us for a service provided, and we understand that you were reminded of the costs at the time of the enquiry. Should you wish to discuss this further with the relevant manager, please do not hesitate to email us at: customer.service@chestertons.co.uk and we will ensure that you are contacted.
5/5
TrustpilotRyan at Chestertons is an excellent…
Ryan at Chestertons is an excellent property manager. He always answers my queries swiftly and has helped solve issues. Highly recommended.
Hi Gerda, thank you for your feedback. We understand you’ve had a chance to speak with Angelina over the phone and she's working to address and resolve the issues you raised and is committed to improving the communication going forward. Your experience matters to us and we’re here to ensure we get it right.
5/5
TrustpilotNishaad 💪🏼
Nishaad was terrific from start to finish. Friendly, approachable, supportive and just a good bloke all round! 💪🏼
Thank you for the five star review - so pleased that Nishaad was able to help!
5/5
TrustpilotAmanda Goodman. Renewals Team
I have been dealing with Amanda Goodman, a member of the renewals team at Chestertons.
5/5
TrustpilotPlesently surprised
It is sometimes surprising when things works as they should, especially after a corporate merger. The interactions with Sharntell at Chestertons has been efficient, to the point and have resulted in a successful conclusion that I am very happy about.
Hi there, thanks for your feedback and compliments for Sharntell. Should you need anything further, please do not hesitate to reach out to her and team, they'll be happy to help!
5/5
TrustpilotI can highly recommend
I am very pleased with Chestertons tenant service, most specifically Risida Geeganage (Kew branch), who has been incredibly helpful, professional, and very responsive.Highly recommended!
Hi Sara, we're really disheartened to read this. We've just sent you a request via Trustpilot for further details, if you could please respond to this we'd like to investigate your concerns further.
5/5
TrustpilotWould highly recommend Ally
Would highly recommend Ally. She was efficient, knowledgeable and will have your best interest at heart.
Thank you for sharing your experience!
5/5
TrustpilotNiema Latif at Chestertons
Niema Latif at Chestertons, and the team, have been nothing short of brilliant throughout our five years of renting through them. Every enquiry we’ve had over the years have been replied to promptly and with the necessary information or documents. Nice to be treated as a person in today’s world! Thank you all.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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