Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience
Very happy with my agent Lorna! She's explained everything to me thoroughly and was there to answer all questions I've had, I'm particularly grateful because my move in situation was a little confusing when coming from abroad. She defies all the "unhelpful estate agent" stereotypes 😊
Austeja · 8 March 2024
Agent replied · 6 February 2025
Dear Austeja,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotWorking with Stav and Chesterton…
Working with Stav and Chestertons has been such a quick and easy experience, that allowed us to find our dream flat. We were looking for a while and couldn’t find anything in our price range, that was to the standard we wanted, but Stav swooped in saved the day! He was there for any questions we had which was very comforting, and acted quickly and efficiently through out the whole process.
Scarlett · 10 November 2021
Agent replied · 25 October 2024
Thank you for the five-star review, we are so pleased to see how helpful Stav was in your property search.
★★★★★ 5/5
TrustpilotStrongly recommend
Anda Simota was very helpful during the whole process, she always replied to our doubts very fast. Everything was easier thanks to her.
Andrea · 10 November 2021
Agent replied · 25 October 2024
Thank you for the five-star review!
★★★★★ 5/5
TrustpilotNishaad was super helpful and polite…
Nishaad was super helpful and polite and provided amazing service when I was looking for a property to rent in Marylebone
Bhavika · 26 February 2022
Agent replied · 25 October 2024
Thank you for sharing your experience with us Bhavika!
★★★★★ 5/5
TrustpilotExcellent property management
Chestertons has been managing a property on our behalf for many years and we have been working closely with Stephen O'Connell since 2020. He checks potential tenants meticulously, provides regular updates and resolves issues promptly. We are extremely satisfied with his proactive approach and his market expertise and would trust Chestertons with future property management needs.
Inge · 4 July 2023
Agent replied · 25 October 2024
Hi Igne,It's fantastic to hear how Stephen has been able to provide such an excellent service throughout the years! Thank you for taking the time to leave this review, we look forward to continuing to work with you.
★★★★★ 5/5
GoogleHad the pleasure of working with Maya during the arduous process of finding suitable tenants for my apartment , she was clear, concise and diligent .
A rare find in today’s cutthroat real estate market .
Murtaza · 11 October 2025
★★★★★ 5/5
GoogleA very hardworking, professional and efficient team. Alex who dealt with us, and to whom we are grateful, went beyond the call of duty to ensure that the transaction was smooth and managed seemingly insurmountable delays caused by the pandemic. Thank you to Dylan, Driss and Remona who also played a part. Highly recommended.PositiveResponsiveness, Professionalism
Anawar · 25 October 2021
★★★★★ 5/5
TrustpilotGreat service
Great service, all very speedy and efficient. Olivia has been great, really friendly, helpful and generally a delight to deal with.
Beth · 11 February 2022
Agent replied · 25 October 2024
Thanks for sharing!
★★★★★ 5/5
TrustpilotGreat staff!
Spoke to Millie B on the phone about my rental options, she is a compliment to Chestertons
Mark · 17 August 2022
Agent replied · 25 October 2024
Thank you!
★★★★★ 5/5
TrustpilotKatherine Ma is simply amazing
Katherine Ma is simply amazing! She went above and beyond to make sure everything was perfect. Her professionalism, coupled with her warm and friendly demeanor, made working with her a pleasure. I can't recommend her enough
Kejia · 28 August 2024
Agent replied · 25 October 2024
Hi Kejia, thank you for the great review. We are so glad Katherine Ma went above and beyond for you. If you ever need any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotVery helpful
Rang up to ask some questions, Millie Brandon was very helpful in answering the questions/enquiries I had.
Berfin · 16 August 2022
Agent replied · 25 October 2024
Thank you for your review !
★★★★★ 5/5
TrustpilotEasy and stress free experience
Easy and stress free experience! Tamara Price (from Chestersons south west lettings) called me to say she had a property very new on the market and I was the first person to see it! She showed me around the property whilst being very honest and answering all the questions I had! Would highly recommend Tamara! :)
Chloe · 4 August 2021
★★★★★ 5/5
TrustpilotVery good experience with Wes Mohamed
Wes was proactive and very helpful. He has a terrific demeanour and shared insights on the overall market.
MF · 25 June 2022
Agent replied · 25 October 2024
Thank you for the 5 stars!
★★★★★ 5/5
GoogleAbsolutely wonderful experience. The staff isn’t kidding when they say they will try their hardest. Even with very short notice I was able to find a home. Special shout out to Louis. He has been the absolute best, very kind, and brilliantly helpful. When he said he’d find me a home, he really did (I had my doubts 😂). 5/5 recommended. …
Ahmet · 26 October 2019
★★★★★ 5/5
TrustpilotOne of your staff members Ollie Ennis…
One of your staff members Ollie Ennis took me for a viewing around two flats. He was extremely helpful, answering the queries I had while on the viewings, and also after the viewings when I contacted him, very impressed!
Gracie · 28 June 2024
Agent replied · 25 October 2024
Hi Gracie,Thank you for taking the time to write a great review. We are so glad Ollie was helpful and answered any questions you had.We appreciate the support and wish you all the best.Kind regardsChestertons
★★★★★ 5/5
TrustpilotExcellent Service and Professionals
We've been renting a property for many years and it's been managed by Chestertons. Our most recent property manager, Joyce, is very thorough and an excellent professional. We couldn't recommend her more! Also, we highly recommend Chestertons as an agency.
Ines · 6 June 2024
Agent replied · 25 October 2024
Hi Ines, thank you for your review and being one of our loyal tenants. We're so happy to hear that Joyce has been on hand for anything you've needed, we'll make sure to pass on your compliments to her. Wishing you all the best!
★★★★★ 1/5
TrustpilotWorst agency to deal with!
Worst agency to deal with!They are completely unprofessional!!! They try to be nice before you sign the contract and afterwards they never get anything fixed and never call you back. I have been in the apartment for more than 2 months now and still they haven't fixed the issues I reported in the first week of moving in.I would really advice you don't rent with them!
Alaa · 28 May 2022
Agent replied · 25 October 2024
Thank you for getting in touch Alaa. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
★★★★★ 5/5
TrustpilotSmooth process
Everything went smooth from the first contact till the contract signing. Nishaad guided us through and answered our questions quickly
Quentin · 15 February 2022
Agent replied · 25 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotExceptional Service and Responsiveness at Chestertons
My experience with Chestertons has been outstanding, particularly because of the professionalism and promptness of Emma Wilbourne and Lavie Kim Marla in responding to queries and providing feedback. I highly recommend Chestertons, as well as Emma and Lavie Kim, for their excellent service.
Artur · 8 April 2024
Agent replied · 25 October 2024
Hi Artur,Thank you for taking the time to write a great review and sharing your experience. Its great to hear that Emma and Lavie were so professional and prompt when responding to queries.We appreciate the support.Best wishesChestertons
★★★★★ 4/5
TrustpilotHugo was proactive
Hugo was proactive, professional and helpful with securing a new tenant for my flat I’m continuing to rent out
Allison · 5 April 2022
Agent replied · 25 October 2024
Thank you Allison! We are pleased to hear this!
★★★★★ 5/5
Trustpilot5 stars
Just secured our flat and the welcome box is so thoughtful from Chestertons. Millie was awesome!
Don · 19 August 2022
Agent replied · 25 October 2024
Thank you!
★★★★★ 5/5
TrustpilotThis is the most efficient agency I…
This is the most efficient agency I have ever encountered, and it takes no more than a week from the time I contact them to the time I move into my new home. I had no experience renting a house before, and Martins Purlicis guided me very patiently. Appreciate very much.
Yunlong · 10 October 2023
Agent replied · 25 October 2024
Congratulations on your new home Yunlong, wishing you all the health and happiness there!
★★★★★ 5/5
TrustpilotTamara Price has been a great help
Tamara Price has been a great help. Very informative and a pleasure to work with. Thanks.
Blake · 15 August 2022
Agent replied · 25 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotI dealt with Graham Jennings throughout…
I dealt with Graham Jennings throughout whoIs incredibly efficient and quick to respond. I highly recommend him. Thank you
Nicholas · 22 March 2022
Agent replied · 25 October 2024
Thank you Nicholas!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
