Chestertons Hyde Park reviews in Westminster

★★★★★ 1/5

Trustpilot

Chestertons

Chestertons - "You don't even deserve this 1 star"I had terrible experience with this letting agency.Please find below timelines of experience which made our life stressful.Chestertons posted ad for property on 4th Oct.1)Holding deposit was transferred for renting apt. on 6th Oct.2)Referencing started on 7th Oct and was completed by 14th Oct.3)Tenancy agreement was created on 15th Nov.They took 1 month just to create tenancy agreement!!!!4)Tenancy agreement was signed by us on 17th Nov.5)Remaining deposit and 1st month rent was transferred on 18th Nov.6)They made sure that we did not visit apartment twice . We were following up for apartment viewing but they couldn’t give us appointment from 31st Oct till 18th Nov.We received call from Melis on 19th Nov. mentioning that "Even though you have passed referencing checks , we cannot rent this property to you"7)They had our approx 5000£.

Amruta · 8 December 2022

★★★★★ 5/5

Google

Jack is a pleasure to deal with. He is professional, endlessly accommodating, and always able to offer an informed opinion. He is the sort of negotiator who inspires loyalty and ensures you will return again and again to Chestertons.

L · 8 August 2024

★★★★★ 5/5

Trustpilot

Rental Renewal

Niema Latif professionally and efficiently handled a tenancy renewal for me - it was a great service and Niema was a pleasure to work with.

Chris · 13 July 2023

★★★★★ 5/5

Trustpilot

Had such a great experience with Chestertons, helpful, friendly and knowledgable staff.

Had such a great experience with Chestertons! All the staff so were knowledgable and helpful. Myha Reid, who was the main agent I was speaking with was super friendly and so helpful. I was sent a video tour of the property after the viewing which was great to look back.Also, every time I called the office, they knew the phone number and addressed me by name straight away which I thought was a great touch! By far one of the best agencies I have used.

Olivia · 28 November 2022

★★★★★ 5/5

Trustpilot

Friendly and helpful!

My partner and I moved to our first apartment with the help of Chesterton Barnes.The team is really friendly, very easy to contact them and always try to help.A big thanks to Kate from Chesterton Barnes.

Victoria · 16 June 2022

★★★★★ 5/5

Trustpilot

Amazing Sales Person Kerl Thank you so much.

I would like thank you to Kerl .He was result oriented and friendly customer care Sales Agent . He was always helpful.Highly Recommend . He may find what you looking for immediately.

Ilker · 25 November 2022

★★★★★ 5/5

Trustpilot

The service from Chestertons is just…

The service from Chestertons is just outstanding. We always get quick response whenever we need. Martins Purlicis is just a responsible guy and reliable. I m very satisfied with the service .

Joel · 24 November 2022

★★★★★ 5/5

Google

I recently purchased a flat with the help of Driss at Chestertons. When the exchange actually took place, I congratulated Driss! The hard work, tenacity, knowledge and honestly patience he showed me deserved that congrats. I am a first time buyer and in so many ways was out of my depth but Driss was there to answer a 101 questions, guide me and was constantly available for the number of times I wanted to see the place. Thank you Driss and Chestertons

Zara · 26 October 2019

★★★★★ 5/5

Google

I purchased my apartment through Chesterton Umed. I couldn't have asked for a better service. We were not in a rush and was looking with Umed in the are of interest for almost one year. He was very patient and quickly understood the needs for my purchase. I am extremely fortunate to have been helped by Umed in the search for my first purchase. He is knowledgable and gives unbiased advise. During the purchase period he kept a balanced approach pushing where necessary and making sure the transfer went through smoothly. I highly recommend Umed and Chesterton as a trusted partner in buying a home!

Henry · 26 October 2019

★★★★★ 5/5

Trustpilot

Professional and friendly!

Matt and Suzan are highly efficient, helpful, and friendly helping us go through the renting process smoothly. I would recommend Pendletons to anybody.

Emily · 1 September 2023

★★★★★ 2/5

Trustpilot

As a Landlord we find that more than…

As a Landlord we find that more than once they have paid rent owed to us to another persons account. Instead of instantly just paying us the outstanding money owed to us, they tell us they need to talk to the person whose account the wrongly credited. This should not be relevant to us. This is their error and they need to sort it immediately.As we pay a management fee, we should be able to expect a professional service. Disappointing and inconvenient!

Diana · 22 November 2024

★★★★★ 5/5

Trustpilot

Very professional service with a sense…

Very professional service with a sense of humour. Thanks Emlyn & Leon for making our house sale run as smoothly as possible!

Martha · 23 September 2023

★★★★★ 5/5

Trustpilot

Professional and efficient

Niema was professional, efficient and communicated well. Made the process very straightforward from our perspective. Thanks Niema.

Adam · 18 January 2024

★★★★★ 1/5

Trustpilot

WORSE THAN HELL

This is the worst agency that's ever operated in the UK. They only care about signing the tenancy agreement, after this, you can completely forget about receiving a dignified customer experience. First of all, they are able to tell you that the property you are renting has features that you've requested (such as AirCon), assure you of this through multiple emails, and even show you the AirCons through virtual tours, in cases when you are renting from abroad. Then, when you arrive at the property and the AirCons don't work, they don't fix it even after you specified that the AirCons were a MUST to rent the property. They simply laugh at your face after signing you as a client, worst customer service EVER, simply DON'T USE THEM. They ignore your messages and your calls, and they make you feel like you don't matte after paying for everything. And when you're done with your tenancy agreement? Behold, because to get your deposit back you must be a magician. I've been trying to contact them for 2 weeks, sending e-mails, calling them, in order to obtain an expected date of my deposit return, but NO ONE ANSWERS. It's exhausting and if this message can help you to avoid all the horrible situations that my flatmate and I went through, this message was completely worth it. I work with real estate in my home country, and I've never seen such a service that tends to advertise itself like it has some sort of "standard" to only receive the most horrible of services that this market has to offer. SAVE YOUR MONEY, TIME, AND PEACE OF MIND, and AVOID THIS AGENCY AT ALL COSTS.

FED · 15 November 2022

★★★★★ 5/5

Trustpilot

Exceptional experience!

Exceptional experience! My agent was Leusa, I had a very difficult situation and a lot of set backs but finally managed to get through it all thanks to her patience and her empathetic approach. Coming from the service industry myself, having good knowledge of the current market, and after being registered with around ten agencies I can most definitely say Chestertons is by far the best agency out there(Westminster). From their initial understanding of your needs of your ideal property, to their service recovery and their exceptional customer care- I would definitely recommend contacting Chestertons if you are currently looking or desire to look for a property even if you are negotiating with other agencies!

Viraj · 12 November 2022

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings, Zoe

Zoe was really helpful to me and my partner whilst finding our first rental property. We were quickly able to view the property we were interested in and she even helped us with price too. Everyone was really easy and smooth!

Natalia · 19 August 2021

★★★★★ 5/5

Trustpilot

Michell Vasquez - Property Manager

Michell Vasquez (Property Mgr at Chestertons) has done a great job managing my flat. She is very responsive and has liaised effectively with my tenants to resolve a number of unforeseeable maintenance issues that have happened in the last 6 months.

Steph · 24 February 2025

★★★★★ 1/5

Trustpilot

No deposit return after over 2 months

The people who work here couldn't care less that we don't have our deposit back over 2 months after moving out of the property. We have had to borrow money to pay our rent at our new property and I have contacted the agency via phone and email at least twice a week since we moved out. They have confirmed there are no deductions to the deposit, but don't have any intention of releasing the money. I would strongly advise you do not use Chestertons if you are considering renting a property, they are unhelpful and completely unresponsive.

Isabel · 1 November 2022

★★★★★ 5/5

Trustpilot

It was a wonderful experience to be…

It was a wonderful experience to be helped by Akikur Rahman during my search for a new flat. Very attentive, responsive and really helps that somebody understands what you are looking for. Could not recommend enough!!

Shuhan · 12 May 2022

★★★★★ 5/5

Trustpilot

You're in good and capable hands

Suzan Salih is incredibly efficient and helpful, not to mention empathetic and appreciative of the tenants' experience.Nothing but good words to say about her

Lord · 18 July 2023

★★★★★ 5/5

Trustpilot

Tamara Price was very efficient

Tamara Price was very efficient and pleasant in my search. Knowledgeable of the area and made local cafe recommendations. Thank you!

Zuri · 4 October 2023

★★★★★ 1/5

Google

No hot water, miss sold as I was advised patio would be fixed and is in accessible due to rotten wood. I had rats and lights blown for no reason. Was told I can not use the oven and shower at the same time due to wrong boiler fixed in the property. Best of all they accused me of not paying rent when we agreed on a reduce rate due to the appalling state the apartments was in. Very unprofessional and seem to not know what they are doing.

Ellie · 25 October 2022

★★★★★ 1/5

Trustpilot

Extremely poor service

Extremely poor service. When questioned, they were poor to respond generally and when they did they were arrogant and dismissive. I engaged their services to manage my flat rental and they changed 5 agents who were supposed to be my point oif contact within the first 6 months. When I decided to change agents I asked for reassurance that they would facilitate a smooth transition. They flatly refused to do so instead stating that they would fulfil their contractual obligations. It has been the most frustrating experience that I have ever had as a Landlord. The whole idea of getting them to manage was to reduce my workload and stress yet they caused the exact opposite. If you are a small landlord, they are not interested as they are a big corporate, despite their empty reassurances otherwise. Avoid Chestertons at all costs for managing your property as it seems that ther is high staff turnover so continuity will be poor.

GD · 25 October 2022

★★★★★ 1/5

Trustpilot

Terrible experience with Chestertons Fulham…

Terrible experience with on-going property relationship with Chestertons Fulham, please avoid carrying business with this branch.Before signing a rental contract, the staff was always helpful, smiley and responsive. After signing the contract, I have been switched to a huge void, a non-responsive department that does not answer the phone (I tried calling 5 times and leaving my phone number), usually responds emails in 3 business days, and does not solve anything for tenants. In my first day of tenancy, there were 3 contractors renovating the fllor in the kitchen and I was not able to move in on my first day. It has been 4 weeks since I found out that the washing machine is completely out of service (they did not check that before securing the contract, of course), and basically there is no resolution so far. Again, please avoid this company/branch.

Antonio · 21 October 2022