Trusted Agent profile · Westminster
★★★★★
2,421 reviews across 2 platforms
40 Connaught Street, London, W2 2AB, Westminster, W2 2AB
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 40 Connaught Street, is rated 4.5 out of 5 across 2,421 reviews on two platforms, including 241 Google reviews rated 4.7.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotTo find a place in a hush
During our journey looking for a new place to live, Martins was very willing to help us.
Hi Rafael, thank you for your review and we're happy to read that Martins assisted you during your property search. Wishing you all the best!
5/5
TrustpilotMichelle Frogley has been superb
I am particularly singling out Michelle Frogley as providing an excellent service and going above and beyond in helping me through the process of managing the end of one tenancy and the beginning of another, helping me to understand all stages of the process and breaking down the finances involved. She has been able to step in and clarify areas that are not even in her remit, and has been so patient and friendly throughout. She's been absolutely wonderful.
Hi there, what a glowing review for Michelle - thank you for sharing! We'll make sure to pass this feedback on to her and her manager. If you need any further help, please do get in touch. Best wishes!
1/5
TrustpilotChestertons is poor agent ever!
Updated 1/19: So far Chestertons no update response here and we didn’t get reach from their team. According to the legal advice that after landlord/letting agents serve Section 21, tenancy have right to move out any time without requiring further notice of that. I am doubt about Chestertons is professional letting agents which should aware the legal process, but what reason they could stand with landlord to insist we hv to provide 2 months notice and holding our deposit refuse to refund? What is their professionalism?Highly not recommend Chestertons, they did nothing to help on tenant as they only stand as landlord’s point of view. Delay of responding email and call, one of bedroom of our apartment out of heating for over 6 months still pending for repair until council step in; since landlord assigned the technician visited to repair other items but just reviewed twice without start any actual work for repair and they think that is good enough but didn’t solve no heating problem, so silly funny! Seem like they don’t aware what is urgency especially heating is basic supply which landlord hv to provide and repair immediately.Other repair situation always delayed for few weeks as normal, we have to push again and again, or they assigned the workers come without communicate the time and schedule in advance. One of the case was we were out of apartment, wile they/landlord assigned the workers came for repair works and they called several time to persuade us allow the worker use backup key to kick start the work without our present, definitely we refused of it.Chesterton acted as agent but seem like they did nothing to help for tenant. They just like act as communication hub but they don’t have any procedures to do what if any situation happen or landlord didn’t response.The landlord served us section 21 as we think that is kind of revenge eviction; we tried to negotiate the move out date to extend one month to End of Nov due to estate management is renewing the lift until end of Oct which is the move out date landlord requested, but they just simply ignore and not positively to negotiate of it. And Chesterton and landlord didn’t care you move out the property with those big boxes and furnitures without lift support. They don’t care about what difficult you are facing without lift, and they said that should be fine to use the stairway for move in or move out. Therefore, we exercise our right to stay and find the new property to rent at the same time after we consult council’s and legal advice. So ridiculous was one of lady from Chestertons Letting or Sales dept. called us and asked a silly question impolitely why we don’t move out as their requested as she have client ready to move in, in fact we already emailed to their management team in advance of our decision before, obviously their internal didn’t communicate at all. It’s really ridiculous that she also roughly asked why we complaint the apartment condition but keep staying in the property why not just move out. This is really not professional for such kind of blame from the Chestertons sales. We wrote another email and called the property management team for such situation and formally request that no calling for disturb from this lady again. But she kept calling every 2-3 days for 2-3 weeks which is insane.Finally, we informed the Chesterton one month in advance that we are moving our end of Dec, they send us some normal mail few times without any concern of move out date until 18 days later that they requested we hv to provide 2 months notice as original contract because of landlord’s feedback; yes, they took 18 days (over 2 weeks) to say about objection of move out date, so ridiculous. While we signed the new contract with new agent/landlord after issue move out notice to Chesterton as their first reply without any objection of move out date. Right now they still insist the contract will keep until Jan. Believed Chesterton/landlord may try to deduct our deposit for that, but definitely we will fight for our interest.Again, no Chesterton if you are tenant! What a rubbish company ever! We spent a lot of time every month to deal with this unprofessional agency company during the last 14 months.Updated: I don’t know why trustpilot or Chestertons hv the right to force me provide further contact information for follow up!( As trust pilot threaten to remove the post if I don’t response, how come?) I am already using the real name (as I deal with Chesterton), Chestertons should be easy to check out the situation. But honestly I don’t think they care the reputation.
Hi Vincent, thank you for taking the time to provide us with more information so we can look into this for you. We take client dissatisfaction very seriously and would like to investigate this further with the relevant department. As soon as we receive an update we will be in touch and post a response for you here.
5/5
TrustpilotJoyce Pau is an excellent property…
Joyce Pau is an excellent property manager . She responds quickly to emails and sorts any issues out tenants report quickly
Hi Katherin, thank you for your feedback. We're happy to hear that Joyce has been quick to respond where needed. Should you need anything else, please let us know.
5/5
TrustpilotVery very happy
Firstly the company; I called in between Christmas and New year when most companies are dead to the world, however Chestersons had someone manning the phones to at least take a message and get it allocated to the right person for their attention as soon as they came back from holiday. Which put us in touch with Delphine who was extremely helpful, knowledgeable and efficient in dealing with our rental search. My wife and I were very pleased with everything she did for us.
Morning Jason, thank you for taking the time to leave this review! Christmas is always a difficult time to get in touch with some companies but at Chestertons we always have avenues for people to get in touch. We're happy to hear Delphine assisted you with your rental search and will pass on your compliments to her. Best wishes for 2023!
5/5
TrustpilotSupport
I contacted Tamara about a property, she helped me work on my offer, which was then accepted. Throughout the whole renting process, Tamara has been there to help me and to give me advice and support.
Thank you for your review Ana!
5/5
TrustpilotGreat agency!
Aki is really professional - and brings a sense of humor to his job which is always refreshing! I have a number of properties which he has helped find excellent tenants for and would undoubtedly use him again.
Thank you for taking the time to leave such a great review!
5/5
TrustpilotGreat service from Gary and Tamara
Great service from Gary, Tamara and team at the Battersea and Clapham office. Let flat efficiently without a void, funds transferred promptly and last but not least, the advertising board was removed promptly after the new tenant moved in.
Thank you for sharing your experience with us at Chestertons!
5/5
TrustpilotGood experience
I was looking for a house and had several viewings with Juliette, very pleasant and professional young lady. The communication was always easy and fast. She adjusted to my working hours and scheduled some viewings on her days off. She was attentive and efficient. Will definitely use this agency in future and Juliette in particular.
Hi Alevtina, what a great review for Juliette! Thank you for sharing your experience with her and please do reach out again in the future if you need help with any property searches.
1/5
TrustpilotTerrible property management team
Terrible property management team. Already more than a month and a half I'm having the issue that I can not use the bath in my house because the bath tap needs to be replaced. I have been calling and chasing them almost every week twice via email and phone calls, but still experiencing the same issue. First of all, they had more than a week crash system when they could not access their emails and phone line (i still do not understand why their problems it's supposed to be my concern), After which the property manager left for annual leave which extended everything for another week. Finally, i reached the main manager, and after they send finally someone to fix it, the engineer came but he did not know the information from the first inspection regarding which part exactly should be replaced. In the end, the contractors went for the holidays, and Chesterton told me that they can not do anything with this. As I have a separate shower in a flat there is no emergency situation. However, i have a small child and the apartment is really cold in the winter so a proper bath for me is essential. Plus, I am paying regularly for the apartment 2 bed 2 BATH ( second month i can not use the facilities property). After the holidays i called first thing ( but before i have been promised that someone will call me and update me)^ which obviously did not happen, after chasing them another week, I am still having the same issues and no one gives the calls back with an update, as well as no one replies on my emails.I would never recommend deal with a property management office in this company, they do not care about your issues and barely knows how to deal with customer care. Really bad communication between the members of the staff. WOULD NEVER USE THEIR SERVICES FOR ANY CLIENTS, AND OBVIOUSLY NOT FOR YOUR PERSONAL USE!!!!!!!!!!!!!!!!
Hi Anna, we are sorry that you have needed to raise this review. We understand that you have spoken with one of our Managers this afternoon and that the issue relates to a tap in one of the two bathrooms in your flat. The tap required dismantling due to its specification before a quote could be obtained. We accept that there has been a delay due to the Christmas break but the Landlord has now approved the necessary works. As agreed, we will provide a further update to you at the start of next week. Should you have any further queries, please let us know.
5/5
TrustpilotGreat property management
Risida manages my apartments at Chestertons currently. She is incredibly efficient, friendly and brilliant at giving me advice on issues relating the property and the tenants. She’s clearly very capable and hope she will stay as the property manager for my apartments for a very long time.
5/5
TrustpilotTamara Price was super helpful
Tamara Price was super helpful. All the employees at this agency were super kind and accommodating. I would definitely work with them again.
We appreciate your kind words about Tamara! Let us know if you need anything in the future, we'll be happy to help!
5/5
TrustpilotThank you Shakil for your reactivity…
Thank you Shakil for your reactivity and help.
Thank you for the 5 star review
4/5
TrustpilotGreat service - Isabella Battersea Park
Big shout out to Isabella from Battersea Park for helping us get the flat we wanted. She went out of her way to help us and made our life a lot easier throughout the letting process. Thanks!
Thank you very much for leaving your review Emily!
5/5
TrustpilotMultiple change of sharer
Fiona, I hope you have survived the multiple change of tenants and contracts that I have put you through these last few months.It must have been one of the longest and most frustrating experiences of your career!I just want to thank you for your patience, perseverance, determination and diplomacy over the many months to finally get the process over the line.Your efforts are really appreciated.
Hi David,Thank you for your great review and we are glad to hear Fiona was so helpful and patient. If you need anything else, we would be happy to help.
1/5
TrustpilotSpamming forever
It has been almost a year, 5+ people told that they removed my email address from their list, but I can see that this was just a lie and they only wait for a few months instead of removing the email address and then send emails again. Don't even give your mail email address, get a temporary one and use that instead
Updated reply: Hi Barış, thank you for confirming your details. After looking into this further, we can see that you have now been added to our exclusion lists and should no longer receive further communications from us. You had previously been linked to a short let in 2023 and were registered as an applicant with us up until 13th April. This is why you would have received some emails last week. Original reply: Hi Baris, we're sorry to hear you are still receiving emails. In order for us to look into this, we have sent you a request via Trustpilot to confirm your email address. As soon as we receive this, we can check our systems to find out why you are still receiving communications from us and remove this where applicable.
5/5
TrustpilotThanks to James Susan Matt & Toby for…
Thanks to James Susan Matt & Toby for smooth tenancy change over and management.
Dear Helen,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us.
4/5
TrustpilotProperty management
I have used Chestertons for many years. Mark Kardos is always efficient and helpful, and manages the flat in a professional manner.
Thank you for your feedback Isobel, it's great the hear that you've used Chestertons for a number of years and Mark has been on hand when needed. Let us know if you need anything else, best wishes!
5/5
TrustpilotImproved Service
The service in 2025 seemed much improved compared to 2023, with a single contact person dealing with matters. This time was simple and efficient.
Thank you, Kit! We're thrilled to hear you had a better experience in 2025. Our team is focused on providing efficient and streamlined service, and it's great to know that our efforts are making a positive impact. We appreciate your feedback!
5/5
TrustpilotGreat experience- Myha has been very…
Great experience- Myha has been very supportive and responsive throughout the process. Procedures have been smooth and the office as well as the agent were super reliable
Hi Jenny, thanks for your feedback! We're delighted to read that Myha and the rest of the team made the process easy for you. Feel free to reach out to us again should you have any further questions. Wishing you a great week!
5/5
TrustpilotDawn is the best agent!
Dawn is the best agent! She is very helpful and very prompt in replying. She tries her best to help people out and is very sweet. I would always go back to her for any property search!
Thank you Bhavika for sharing your experience at Chestertons!
4/5
TrustpilotMy experience with Chestertons has only…
My experience with Chestertons has only been saved by Kacey Naish. She has been very responsive, even on Christmas Eve. She has been patient and held my hand through a deposit dispute. She is the only reason I will probably stay a client of theirs.
Hi Safiya, we are sorry you have had a deposit dispute but are so glad Kacey has been responsive and patient. Thank you for the review.
4/5
TrustpilotResponsive and helpful
Tamara has been very responsive and helpful in sorting out renewal paperwork.
Hi Jo, thank you for taking the time to share your experience with Tamara. We're happy to hear that she assisted you with your renewal paperwork. Should you need anything else, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotEffective and professional workers with Alice
Worked with Alice Archer. She was professional and efficient and made the process go well. Thanks!
Hi Lisa, thank you for your review and compliments for Alice. Should you need anything further, please feel free to reach out to us. Best wishes!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Hyde Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
