Trusted Agent profile · Westminster
★★★★★
2,421 reviews across 2 platforms
40 Connaught Street, London, W2 2AB, Westminster, W2 2AB
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 40 Connaught Street, is rated 4.5 out of 5 across 2,421 reviews on two platforms, including 241 Google reviews rated 4.7.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotChestertons South West Lettings - Melissa
Melissa was incredibly helpful with our transaction. She worked around our schedule to give us a virtual tour and helped get us the answers about the property. We were very happy to find such a wonderful place. Highly recommend working with Chestertons and Melissa.
Thank you for sharing!
5/5
TrustpilotExcellent agency with fantastic…
Excellent agency with fantastic managers. I am a tenant in the flat they manage. I had issues with the washing machine and lighting - and my manager, Isaiah Samuels, had all the work organized on the same day!They respond fast and help with all problems.
Hi Unkmas, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotZelda was super-efficient
Zelda was super-efficient, responded to a request straight away.
Hi Anna, thank you for your review. It's great to hear that Zelda was super efficient and came back to you straight away. Feel free to reach out again if you need anything.
5/5
TrustpilotBrilliant job done by Chestertons
Brilliant job done by Chestertons! Isabela Thompson made all the diference being a wonderful agent. Chestertons has given us all the necessary support and it was great to work with them!
Hi Ana, thank you for your kind words regarding Isabela, she'll be delighted to hear this! Should you need any further support, please let us know. Best wishes!
5/5
TrustpilotCameron Bates has been excellent
Cameron Bates has been excellent. He is focussed, calm and always returns calls the same day. I would recommend him. The purchase took 3 months quick and straightforward
Dear Laura,Your feedback is very much appreciated, thank you, Cameron will be thrilled.We know that moving can be stressful at times and here at James Pendleton we take pride in our levels of customer service, communication and area knowledge - when this is appreciated it makes all of our efforts even more worthwhile. We hope you are very happy in your new home and we look forward to working with you in the future.
5/5
TrustpilotJasmin Popalzai, Excellent Property Management
As an experienced landlord, I would like to comment on the high quality property management service provided by Jasmin Popalzai of Chesterton's. Jasmin has demonstrated responsiveness, excellent communication skills and high quality customer service. She owns and resolves issues in a timely manner and is a credit to the Chesterton's team.
5/5
TrustpilotGiorgio was fantastic to deal with
Giorgio was fantastic to deal with. Always available for quick call on questions and helped me navigate the process of securing a house really easily. He even met us on his day off (a Sunday) to give us the keys. Would highly recommend him
Giorgio was very pleased to receive this feedback!Thank you.
5/5
TrustpilotExcellent service
Juliette is very professional and proactive very impressed.
Hi Samantha, thank you for leaving a great review. Juliette will be thrilled by the kind words. Wishing you all the best.
5/5
TrustpilotGem and his team have come up trumps…
Gem and his team have come up trumps once again with great tenants.
Hi Steve,Thank you for taking the time to write a great review. We are so glad you were pleased with Gem and his team.We appreciate the support.Chestertons
4/5
TrustpilotStand out agent: James Smith
Overall we had a good experience with the agency but James Smith was brilliant at resolving our issues swiftly. On occasions acting on our behalf during his holidays and evenings, we can’t all thank you enough for your help.
Dear Benjamin,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotJuliette Dartois was great
Juliette Dartois was great. Very effective and personable.
Hi Altaf, thank you for taking the time to write a review. We are so glad Juliette was effective and personable. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotExperience with Chestertons has been…
Experience with Chestertons has been great so far! My agent Tamara Price has been most facilitative and prompt in assisting my hunt for a property.
Hi Kass, thanks for taking the time to leave a review, Tamara will be happy to hear this. Wishing you all the best in your property search!
1/5
TrustpilotThey seem to be addicted to the phone
They seem to be addicted to the phone. I’ve emailed twice and some pillock just keeps ringing me. Just reply to the damn email. Get these estate agent off their phones. It may be their job to natter endlessly loving the sound of their own voice but the rest of us have jobs also and need to keep them and can’t be speaking every five minutes of every day. Painful experience.
5/5
TrustpilotRefreshing to have such a positive…
Refreshing to have such a positive experience with estate agents, working with Ronan and his team was genuinely enjoyable. They went above and beyond to support us at every step of the rental process and I couldn't speak more highly of them.
Thank you for your review Christy. We are pleased to hear of your positive experience.
1/5
TrustpilotHello everybody
Hello everybody, please please please don’t rent out your house with Chestertons because you’re never get back your deposit taking away from you and try to not give it back to you. I have wait for my deposit now two months and nothing. They don’t want to give me back all of the deposit putting on me lots of damage. My house was in very very good condition and they only keep you waiting for your own money, so please listen to me don’t give them to rent out your flat and there is one person who promising every day she gonna call Bart she don’t do that her name is shruthi I never in my life have seen such a liar. There are please please please don’t rent out your flat with them.
Hi Eva,Thank you for taking the time to leave this review, we take client dissatisfaction very seriously. Please do respond to our request for more information so we can investigate this matter further.
5/5
TrustpilotBrilliant customer service
Brilliant customer service, I had a very important problem that needed solving and Sidney was on the case immediately and his communication was swift and excellent throughout. Thanks too to Michael for his help. That's a great team you have.
Thank you for leaving your review Greg!
5/5
TrustpilotGreat Service
Ian Barrett and Sara Gawith have been consistently helpful, concise and determined in supporting our sale of a Victorian Town House in Earls Court. It has been a protracted sale due to a tenant eviction and title complexities. They have been invariably prompt, polite and motivated to pass on information from the buyer as it has evolved
Hi Dick, thank you for the great review and sharing your experience with Ian and Sara. We are so glad they have been prompt and polite when passing on information from the buyer! We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotSupportive partnership throughout
We recently rented a flat, as tenants, through Chestertons. Olivia was wonderful to work with - prompt, responsive, informative, direct and honest but always supportive. It really was a pleasure to work with Olivia and Chestertons.
Thank you for sharing Sarah!
5/5
TrustpilotJoyce Pau is an excellent property…
Joyce Pau is an excellent property manager. Always caring and helpful, patiently sorts out any issues with the flat that arise.
This is great to hear Maria, thank you for taking the time to leave a review. Should you need anything else, please reach out to Joyce and the team!
5/5
TrustpilotNishaad is your guy!
Looking for a home can be stressful, but Nishaad made that easy. He was patient and prompt in answering all questions, leaving me feeling more than content with my decision. His positive energy and helpfulness made the paperwork a breeze.
Thank you for the 5 stars!
4/5
TrustpilotNishaad was able to show me lot of…
Nishaad was able to show me lot of options within the price range I was looking for. It was easy and efficient process as he took care of all the details. Moreover he replies at any time of the day.
Thank you for your review!
5/5
TrustpilotExcellence Personified
Ed and Tushar were both brilliant, firstly in securing a property that exactly matched our requirements that hadn’t even been listed. Secondly making the entire process as straightforward as possible. Monika was ace on assisting us with set up. Top team.
Thank you for sharing! We are pleased to hear of your positive experience with Chestertons.
5/5
TrustpilotHugo has been a pleasure to deal with
Hugo has been a pleasure to deal with, he is very attentive and has always gone above and beyond when letting our apartment out. I would always recommend Chesterton's, and Hugo specifically to anybody looking to let their properties.
Thank you for your review George! We are so pleased to hear this.
5/5
TrustpilotTo find a place in a hush
During our journey looking for a new place to live, Martins was very willing to help us.
Hi Rafael, thank you for your review and we're happy to read that Martins assisted you during your property search. Wishing you all the best!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Hyde Park hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
