Clyde Property Westend reviews

★★★★★ 1/5

Google

Avoid this company at all costs. From the outset we were charged £75 each for "MARAS" reference fee, which is illegal. They refused to pay us back twice and only agreed to after we filed a small claims proceeding. Check out shelter scotland for advice on this. When we were to move out it took them a week to return our reference check documentation for our new flat, delaying us moving into the new place. At the same time they were completely inflexible about staying on an extra day or two because of this delay. While on an individual basis they are mostly pleasant, as a company they act in a wholly unscrupulous and dishonest manner. If you find a nice flat online being managed by Clyde I would avoid it, no flat is worth the hassle. Trust me.

Conal · 7 July 2015

★★★★★ 4/5

Google

I have been a tenant of Clyde Property for around 3 years and have recently been dealing with Jennifer Ainsworth regarding a change to my tenancy conditions. She has been highly professional, a pleasure to deal with and has definitely gone the extra mile to try to make sure that everything was resolved to my satisfaction as much as possible. However, the standard of service seems to vary depending on who you speak to. In the past I have found that some of the property managers have been very poor at returning phone calls when I have needed their assistance with repairs. The standard response when phoning the property management centre was that the relevant member of staff was "in a meeting and will call you back", however such return calls never materialised until I physically visited their office in the West End and complained. Despite the issues I have had with their property managers in the past, Clyde are easily one of the best letting agencies I have dealt with. They are usually very prompt in responding to issues and in arranging for visits from specialists to address any problems that have arisen in the property. Their system of bi-monthly checks protects both myself and the landlord from any long-term problems arising and they are very pro-active in ensuring that the property is kept in a good condition. I wouldn't hesitate to use them again and hope to remain in the flat I am currently letting from them for a long time to come.

Stuart · 7 July 2015

★★★★★ 5/5

Google

We sold our house in the West End of Glasgow through Clyde, and the experience was both painless and rewarding. Barry and Lisa piloted the valuation, then the sale, along with other colleagues (including Daniel who produce a 'stunning' video - with drone-shots - of the house), and we are grateful to them all. The house's website was professional and attractive; those who came to view were all serious potential buyers, and four of them eventually bid, with closing only 10 days after first going on sale. The outcome was excellent - we would have happily taken the lowest bid if that was all on offer. All in all, a very professional job.

Les · 7 July 2015

★★★★★ 5/5

Google

We have been dealing with Tara Sinclair in the Perth office for over a year now and have been extremely happy with the services provided! We live in Canada, therefore we rely on everything being taken care of - and it is. Having the ability to go on-line and log into our own personal portal is easy and keeps us abreast of the property status. Anyone who has contacted us from the Perth office has been truly helpful and are always quick to answer any questions we have. Since we came to Clyde from another competitor, the service and communication, along with the professionalism has been vastly improved! Would we recommend them as a property manager - yes!

D · 7 July 2015

★★★★★ 5/5

Google

The process from start to finish was exemplary. I can't praise these guys highly enough. From the initial contact with Jack who carried out the valuation to all the staff in the office, they provided a top class and professional service. If you are thinking of selling your house, don't go anywhere else, these guys are the best.

Stewart · 6 January 2023

★★★★★ 5/5

Google

Jennifer (Thomson) was absolutely fantastic. We reserved our first home and we couldn’t wish any better. We felt supported throughout the process, with incredible patience, professionalism and overall excellent customer relationships. You’ve an amazing member of staff! Thank you again.

Andrea · 14 April 2024

★★★★★ 1/5

Google

Appalling level of service from incompetent arrogant sales people. Also their good reviews are so obviously composed by their staff.

David · 14 June 2023

★★★★★ 5/5

Google

I needed to sell my flat this past month. Lewis and the West End team were very helpful during the whole process. They always kept me updated and explained each step. They have a very friendly team. Highly recommend!

Idil · 14 April 2024

★★★★★ 5/5

Google

I had wonderful experience with Clyde property. I would like to thank all the staff for being helpful especially Heather and Judy. Amazing people.

Maria · 5 July 2020

★★★★★ 5/5

Google

Excellent service and great marketing, very helpful and kept us updated on developments.

Ian · 14 April 2025

★★★★★ 5/5

Google

Clyde Property West End provided an excellent selling service , very positive all round experience

Robbie · 27 February 2025

★★★★★ 5/5

Google

Service was excellent. People came on time when I asked initially from Clyde. Photos and video were done very well and also on time. I really liked the way my flat was presented. Clyde were very helpful in all the viewings and also gave me an online up to date progress sheet.

Tina · 5 February 2023

★★★★★ 1/5

Google

Avoid this company. Rented a property from them, they were coming into the property when I was not present when it had already been agreed the inspections were set on different dates. You will be constantly lied to and charged extortionate prices while treated like they could not care less about the situation that you try to get them to sort out. It appears everyone that works for them has extremely poor communication skills.

K · 7 July 2015

★★★★★ 4/5

Google

Friendly, helpful, efficient and professional service from start to finish.

S · 14 April 2025

★★★★★ 5/5

Google

West End Branch I was selling my father's flat after he passed away, I had no previous knowledge of estate agents. I needn't have worried as Clyde Property made everything so …

Janis · 14 April 2024

★★★★★ 2/5

Google

Seemed like the most simple sale in the world. The solicitor had 1 condition attached to the offer. Just over a week until the keys were meant to be handed over, seemed like they had failed to read the terms of the offer properly. Had anything been done? Nope. Had they notified the sellers of the condition in the offer? Nope.

Paul · 5 July 2021

★★★★★ 1/5

Google

Avoid at all costs! Incredibly unprofessional. It was truly a painful experience dealing with Clyde.

Lauren · 6 April 2023

★★★★★ 1/5

Facebook

by carrying out necessary work, by starting caring about tenants health instead of filling your pockets with money. This would be an excellent start of improvement!

Chr · 19 September 2021

★★★★★ 5/5

Google

Very good service and helpful Staff.

Angeliki · 14 April 2025

★★★★★ 5/5

Google

I highly rate the whole team in Clyde Property on Byres Road. They were extremely professional, kept me regularly updated and very helpful when i was buying and selling my house. They made the whole process a lot less stressful for me and i cant thank them enough.PositiveResponsiveness, Quality, Professionalism

G · 24 August 2022

★★★★★ 1/5

Google

Had rented a flat through this agency and branch. Had repairs reported and waited for half a year before they got someone to have a look at them. Had called and emailed multiple times and each time would get passed around 3 teams and no one owns up the task. Useless.

Richard · 5 July 2022

★★★★★ 5/5

Google

Such a great experience with Clyde from start to finish. All the team are so lovely, willing to help and answered any questions I had throughout the process.

Ana · 14 April 2024

★★★★★ 4/5

Google

Used both as a letting agent and for selling the same flat. The transition from letting to selling was seamless and I especially appreciated the effort made to keep me in the loop as a remote landlord/ seller. The material created for the sale was great and there were prospective buyers lined up the day the flat went on sale. Great service - highly recommended!

Helen · 6 July 2016

★★★★★ 5/5

Google

Always felt well informed of any progress with the sale of my flat. The my clyde portal is so handy to keep an eye on viewings booked and feedback received. Property sold just as expected in terms of value and quick turn around.

Sarah · 6 January 2023