Langford Russell West Wickham reviews

★★★★★ 5/5

Trustpilot

Exceptional Service from Amelia Giles at Acorn Northumberland Heath Estate Agent!

I recently had the pleasure of working with Amelia Giles from Acorn Northumberland Heath Estate Agent, and I couldn't be happier with the service she provided. Amelia went above and beyond to help me close the deal on my new home in just four months.Throughout the entire process, Amelia demonstrated exceptional professionalism, patience, and accommodation. She was always available to address my questions and concerns, making sure I felt supported and informed every step of the way. Her knowledge of the market and the local area was invaluable, and it was evident that she truly cared about finding the perfect fit for me.Amelia's dedication and commitment to her clients sets her apart in the industry. Her attention to detail and willingness to go the extra mile made this experience not only seamless, but also enjoyable. I have no hesitation in recommending Amelia Giles and Acorn Northumberland Heath Estate Agent to anyone in need of top-notch real estate services.Thank you, Amelia, for making this journey a positive and successful one. You are a true asset to the team!

Neelkanth · 14 September 2023

★★★★★ 5/5

Trustpilot

Nice guys

We had an excellent experience with Adam at Acorn Sydenham. He was super responsive, approachable, and helpful at all times. As first time buyers we really appreciated his guidance as well as his persistence to get the sale over the line in time for us. Thanks Adam, If we ever decide sell, we’ll be in touch.

David · 6 January 2023

★★★★★ 5/5

Trustpilot

Great service

I found the process of selling my flat through acorn easy. Both Kevin and Lamar were very professional, responded quickly,and impressed me with their knowledge of the market in the area, and also honestly guided me on the best price.

Amelia · 25 June 2025

★★★★★ 4/5

Trustpilot

All I want is a copy of their terms.…

All I want is a copy of their terms and conditions for letting my property. What are their fees etc. I have been trying for a couple of days to get a response but all they want to do is value the property and go to see it. Just send me your terms and conditions. I can't believe it. A few days later they responded to me with a link to their site and the fee chart. So I'll upgrade my rating. However simply googling Acorn doesn't get you to their site.

Peter · 22 July 2024

★★★★★ 5/5

Google

We wish to thank Michelle, Rob and the Team at the West Wickham branch for providing an excellent service. They were always available and very supportive throughout the sale process. Anyone who is selling their property we highly recommend using The team at Langford Russell Thank you for your support

Anne · 22 June 2023

★★★★★ 1/5

Trustpilot

There are plenty of other companies I’m sure

Improve!!! Repair/repairs not carried out. Oversized side garage door no handle so foxes sleeping there at night faeces everywhere. Boiler in garage kept going off due to open door - wind. 4 property managers in 4 months - not a good sign. I’d be interested to see their job description. The last one was the worst by far. I put all details in writing e.g leaving date except handing keys over. Fortunately I left after 4 months (I purchased a property nearby) but continued to pay bills until tenancy ended (6 months). I personally Gave keys back mid December to Langford Russell Orpington - no receipt. At a later date I asked for receipt - sorry system down therefore no record. Apparently tank in loft burst mid January according to a neighbour but I was never advised. Apparently my fault - I should have left heating on for 2 months or drained pipes. No deposit returned to me!! Company advised TCS that I gave keys back 19 January 2024 after leak. A blatant lie. Why would I want to keep keys when I couldn’t wait to leave. I was too trusting. I wrote to Mr Deveney head of management explaining my situation - no reply. Cest la vie.

Theresa · 15 July 2024

★★★★★ 5/5

Trustpilot

Would recommend Acorn Estate Agent

Would recommend Acorn Estate Agent, my property was sold within a week of being on the market, Dammy was ace, he provided me with relevant information, and kept me updated throughout the process. I have received excellent service from Acorn, I love the fact that all the staff are willing to help with queries. Would use your services again, unfortunately won’t be moving anytime soon, found my dream home. Thank you guys....

Tj · 4 December 2019

★★★★★ 5/5

Trustpilot

Glad I changed my estate agent to acorn

I had to change my estate agent as the previous one was not great at communication for the sale of a property. Jake the team at Acorn, took over and seemed more proactive and kept you up to date even if there was no good news to share which is key. My main point of contact was Dammy who was friendly and would keep you updated. When the transaction was close to completion they saw this through to the end which was much appreciated.

Mr · 1 September 2025

★★★★★ 5/5

Trustpilot

Melissa was kind and caring

Melissa was kind and caring, was professional, and efficient. I will remember her kindness towards me, Grace was very kind, and the team as a whole showed care, and made me feel welcome. Thank you Melissa xx jus xx

Jus · 17 February 2024

★★★★★ 5/5

Google

We rented our house through Maxine. Maxine was extremely professional, kept us well informed and went above and beyond to find a tenant and make sure all was in order for move in day. I highly recommend Maxine if you’re looking to rent a property.

Simon · 25 September 2023

★★★★★ 2/5

Trustpilot

So disappointed.

Im a landlord and this was going ok, albeit with the usual chasing, until recently. now i’ve had a manager who doesn’t respond, then gives mixed messages sometimes in the same email, has not paid the tenants back their deposit, and has been wildly slow or unresponsive on repairs. I am in despair of finding a competent management company. This isn’t it. Update: I’ve since complained. but the approach is still very much “sorry for the frustration, let us try to dump the cost on the tenants, failing that we will dump them on you.”

Alison · 24 June 2024

★★★★★ 5/5

Trustpilot

Absolutely amazing customer service and…

Absolutely amazing customer service and support from Amelia Giles throughout the sale of my property. Amelia is an exemplary member of staff and highly recommend to other potential property sellers. Amelia kept me updated regularly and worked so hard chasing 3rd parties on my behalf.

Connor · 15 September 2023

★★★★★ 1/5

Trustpilot

I want to share my terrible experience…

I want to share my terrible experience with Acorn Group Gravesend, agent name is Izzy. My wife and I were very interested in renting a property through this agency and we were confident that we met the financial requirements. However, the agency found a negative credit history on my wife's record and refused to allow us to rent the property.We were promised that our holding deposit would be refunded, but now it has been two weeks and we have still not received our refund. We have contacted the letting agency several times, but they have been extremely unresponsive and unhelpful in the process. We understand that credit checks are a part of the rental process, but it is not okay to misrepresent the requirements and then refuse to refund the deposit. The unprofessional attitude and lack of transparency from the agency have left us agitated and deeply unhappy.Overall, I would not recommend Acorn Group Gravesend to anyone after this terrible experience. They showed a lack of empathy towards our situation and refused to be transparent in their dealings. If you are looking for a reliable, transparent and honest letting agency, I suggest that you look elsewhere.

Mo · 26 June 2023

★★★★★ 5/5

Trustpilot

I would first of all say that Mr

I would first of all say that Mr. Mauricio is very good and very efficient in managing all my rental properties.

MR · 2 December 2025

★★★★★ 5/5

Trustpilot

Thoroughly helpful service the whole…

Thoroughly helpful service the whole time, with up to date contact throughout which helped ease our nerves and answer the many questions we had as first time buyers. Mark has been fantastic from the beginning, even when we were unsure what we wanted from a property. Highly Recommend!

Rebecca · 13 May 2023

★★★★★ 5/5

Google

Lukass was fantastic for us when buying our new home. He chased up solicitors and keep me up to date all the time. Viewings were great and he was very knowledgeable about the properties we viewed. I would highly recommend Langford and Russell.

Stephen · 25 September 2023

★★★★★ 5/5

Trustpilot

Fantastic estate agent

Acorn have been absolutely amazing with the sale of our flat. They’re very professional, work really hard to find the right buyers and go above and beyond to ensure exchange and completion progress at pace. We cannot thank Oliver enough for all his hard work and we highly recommend using Acorn for a purchase or sale.

Mathilde · 19 June 2022

★★★★★ 5/5

Trustpilot

Friendly professionalism

As a property professional with over 20 years experience, I have been struggling recently when trying to purchase a new flat in London due to a lack of professionalism in a challenging residential market. Not so with Acorn and specifically, Christian Fellows, who has demonstrated great knowledge of the market in general and the property he is marketing on behalf of his client. Life would be so much easier if more estate agents acted with this level of friendly professionalism.

CHARLOTTE · 29 April 2024

★★★★★ 5/5

Trustpilot

ACORN BELVEDERE & ELTHAM

I cannot find enough words to praise the team at Acorn Estate Agents enough. Both Joe Buckle at the Belvedere branch and the progressor Dominic Lloyd at Eltham went above and beyond for me during an incredibly difficult and challenging sale. It's rare to find estate agents that are this conscientious, dogged and caring. I simply could not recommend them enough. Thank you!

Ms · 22 April 2021

★★★★★ 4/5

Google

The team who organised the viewing and hence showed me the flat was excellent, in particular Michael Shaw . Post contract team would respond very timely to emails and very professional; I would have wanted some extra support in swapping over suppliers to my name

Kyriacos · 22 June 2023

★★★★★ 4/5

Trustpilot

I am a landlord who has rented my…

I am a landlord who has rented my property through Acorn. Jamie Perrin has been amazing. He is reliable, responsive to questions asked and the best. I can't praise him enough for his work. Thank you.I am giving 4 stars instead of 5 because another staff member was dealing with my property previously who was very deffensive and unapproachable for years.

Landlady · 4 August 2021

★★★★★ 5/5

Google

We would highly recommend Langford Russell in West Wickham. Steve was really efficient in the purchase of our new home and we felt really comfortable with him and all of his team. Thank you!

Karen · 22 February 2024

★★★★★ 5/5

Trustpilot

Good selling experience

While it's difficult to find reliable property agents in this day and age, I have had a good experience with Acorn. They helped me sell my property, and despite the complexities involved that delayed the sale, James Keen and George Liney were patient, prompt and persistent.

Bhanu · 20 April 2023

★★★★★ 5/5

Google

Steve was helpful throughout and good communication.

Alex · 16 April 2025