Trusted Agent profile · West Wickham
★★★★★
597 reviews across 2 platforms
7 High Street, West Wickham, BR4 0LP
Langford Russell's office in West Wickham, at 7 High Street, is rated 3.7 out of 5 across 597 reviews on two platforms, including 118 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Langford Russell won in 2026.
The Trusted Agent 2026 results for Langford Russell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the West Wickham office, from every platform, shown as written. First names only.
3/5
TrustpilotMiss communication on the day
A very limited service.
Hi Steven. I am sorry to read this. Could you share with me any more information on the matter please? Thanks. Andrew Roberts - andrew.roberts@acorngroup.co.uk
5/5
TrustpilotAcorn found us a tenant for our flat
Acorn found us a tenant for our flat, who was a joy to have, spotlessly clean tenantThank youTony
4/5
TrustpilotGood experience with my agent Amelia
Good experience with my agent Amelia, always very helpful and communicated well
we are really pleased that you were happy with the service from our Dartford office ! Thank you for posting a review
5/5
TrustpilotAcorn Eltham.
Acorn Eltham.Brilliant service and excellent professionalismDominic in particular was so helpful progressing the sale of our house.I would highly recommend this estate agents
Thank you Kim for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dominic. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI cannot fault the service that was provided by Josh and his colleagues at Langford Russell’s West Wickham branch. The sale of my late mother’s house took just under 3 months from me placing it on the market to completion. I was kept fully updated weekly by email and phone calls. I would certainly use the branch again should the need arise.
5/5
GoogleStaff were patient (Josh in particular) and informative and pushed the solicitors at the right time. Very pleased. Thank you.
Thank you Charlie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotVery happy with the service I would be…
Very happy with the service I would be happy to recommend to friends and family
Thank you Selajdin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotHighly recommended
Highly recommended professional service from start to finish
5/5
GoogleFirst class service made our buying process easy with prompt communication throughout!
Thank you Stan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleMichelle and Josh helped us at every stage. Nothing was too much trouble. I fully recommend Langford Russell.
Thank you Raymond for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Michelle and Josh met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotManaged expectations
Managed expectations, complete oversight from start to end and made the journey stress free.
Thank you James for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
TrustpilotReally appreciate the extra effort put…
Really appreciate the extra effort put in by Jamie Perrin at the Catford office to help me with emergency repairs! 🙂
Thank you Jungle Room for leaving us a great review. So pleased that Jamie was able to help you with this. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotNever answer emails… have been emailing…
Never answer emails… have been emailing for two weeks now and still no response!
Hi Hadley. I have contacted your directly about this now but the reason your emails were not answered was because your were replying to an email, sent to you last year and from an account that is not monitored because it only sends payment receipts! We are grateful though for you raising this and have made some changes internally to avoid this confusion in the future. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotKind , quick , professional
Love how quick and smoothly everything went from viewing to reference. Always reply quickly. Highly recommend!
Thank you David for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleReally happy with the purchase of our new home via Langford Russell. We would recommend them to any potential customers.
Thank you Marium for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleLauern, was very helpfully and professional. Seamless change over.
Thank you Brian for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Lauren and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotTerrible customer service
Terrible customer service. Unprofessional agent. Rude. Do not work with them.
Hello. I am sorry to read your review. I am unable to find you on our system, so wondered if you could get in touch to let me know where it went wrong. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
1/5
TrustpilotDisappointing
Staff and service is not what I would expect…disappointing
Dear Samantha. I am sorry to read your review. From what you have supplied here I am unable to see where we have let you down, but I would like to find out. Are you able to drop me a line with some details of what went wrong please? Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
TrustpilotBeen a pleasure working with Jamie…
Been a pleasure working with Jamie Perrin So helpful and caring!
Thank you Yoan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jamie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI bought the house in Lang Ford West Wickham. They are very kind and helpful. I'm happy with them.
1/5
TrustpilotAwful
Awful, no contact. no communication. Just take your money and forget you. Very annoying and disappointed. say one thing, do another. leaving you without a place to actually live. No updates, just shrug every issue off like its not there fault. What good is this, they are meant to manage the property.
4/5
TrustpilotNice friendly staff but could be…
Nice friendly staff but could be better. Happy with my property so far
Thank you Mohammed for the review. Your comments are noted, but would love to know how we could improve specifically. If you have a minute perhaps you could drop me a line at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleA very efficient and courteous service.PositiveQuality, Professionalism
Thank you Mark for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleSophie, Mark and Michael, all excellent. Mark explained everything at the start of the process and Michael and Sophie continued the good work. Apprehensive, as this was our first experience of being a landlord but the whole team helped us through it. Would always recommend them
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Langford Russell's West Wickham office has 597 reviews across two platforms: 118 on Google, 479 on Trustpilot (across the whole business).
Langford Russell West Wickham is rated 3.7 out of 5 across all 597 reviews, and 5.0 out of 5 on Google from 118 reviews.
Yes. In The Trusted Agent 2026 awards: Langford Russell, West Wickham won Trusted Agent; Langford Russell, Swanley won Gold; Langford Russell, Bromley won Trusted Agent; Langford Russell, Beckenham won Trusted Agent.
Langford Russell West Wickham, 7 High Street, West Wickham, BR4 0LP.
