Robert Luff and Co West Sussex reviews

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had an excellent experience selling my property with Robert Luff Estate Agents. From the very beginning, the team was professional, knowledgeable and extremely supportive throughout the entire process. A special thank you to Maddison, who was absolutely fantastic from start to finish. She was always patient, approachable and incredibly helpful, especially when putting up with my endless questions! Nothing ever felt like too much trouble, and she always took the time to explain things clearly and kept me updated. Selling a property can be stressful, but the team at Robert Luff made the process feel smooth, well organised and manageable. Their communication and dedication really stood out, and I always felt confident that everything was being handled properly. I’m very grateful for all the hard work and support and would highly recommend Robert Luff Estate Agents to anyone looking to sell their property. Tanya

Tanya · 16 March 2026

★★★★★ 5/5

Google

Absolutely incredible. We put our home in the market with Robert Luff in Worthing on the 27th Jan 2026, 6 days later we sold after being on the market for 5 months prior with a different estate agency!! We couldn’t believe how incredible it was. Morgan was amazing, updating us, sorting things out, getting us viewings and making sure everything was good and we were happy every step of the way. Cannot complain on the communication since even before we went live on the market. Mark came to our home when we signed up with Robert Luff. He is such a kind and positive, but realistic man. The communication and updates also from Jack and now Madison are also something we haven’t experienced prior to moving to Robert Luff. We feel incredibly happy for trusting the team with our home and helping us on this exciting journey. Thank you so much to your team at the Worthing branch, especially the members working directly with us (Morgan, Jack and Madison) ☺️

Maddison · 16 February 2026

★★★★★ 5/5

Google

I viewed some apartments with my parents and their friends and Logan showed us around When he arrived he seemed a bit nervous because there was a few of us however he took it in his stride and was brilliant. He was confident and really explained all the good and bad points of the property, even highlighting the view of the downs from the kitchen window 😉 After viewing other properties with another agent who didn’t explain anything, it really highlighted just how brilliant he is. Logan is a real credit to your team.

Teri · 16 February 2026

★★★★★ 5/5

Trustpilot

Robert Luff and staff were great from…

Robert Luff and staff were great from the off the enthusiast Robert came to see the house and his energy convinced us to go with his company. Given their connections to Brighton they already had our buyer on their books, they were also the first people to see it !! Jack was patient all the way through and completed in 16 weeks. Staff were always great at passing messages on if jack was out doing viewings and he always came back to me. Highly recommend and would use again. Thanks for everything Sam

Samantha · 25 September 2026

★★★★★ 5/5

Yell

You should sell your property here!

My mum and I had such a positive experience yesterday, viewing three properties in Worthing with Logan. He was friendly, prompt, efficient and extremely positive. He even walked with us between viewings, making the whole experience feel relaxed and great fun. He was very knowledgeable about the area. I’m delighted that my mum was able to make an offer on one of the properties, and we look forward to working with Robert Luff & Co moving forward. Logan is a real credit to you and a great representative of you as a company.

CarleyjaynR · 18 September 2026

★★★★★ 5/5

Google

We received an excellent, professional and friendly service from Robert Luff & Co. We dealt mainly with Morgan Caiels who we have to say is a credit to the company. Morgan has a lovely demeanour about him and at all times maintaining utmost professionalism. He kept us completely informed at all times explaining everything clearly and was always contactable, promptly calling back if needed. Thank you to Morgan, and Luke too and all the staff at Robert Luff for an excellent service.

ROSE-MARY · 9 January 2026

★★★★★ 5/5

Google

I recently bought a property through Robert Luff. Jack was absolutely brilliant from the very start, he was always available when I needed him, responding promptly and handling all my queries efficiently. He coordinated with everyone in my chain to help speed up the process, making what can often be a stressful experience much smoother. I would definitely recommend Robert Luff, and was extremely happy with the service I received. Thank you Jack!

Kathryn · 16 February 2026

★★★★★ 5/5

Google

I have had an excellent experience with Robert Luff. Jack McCarthy worked so hard to sell my house. It was not an easy sell as buyers pulled out twice. He would always make sure it was viewed when any other nearby houses were viewed and so we had a lot of viewings. Jack was always patient, professional and encouraging, giving good advice throughout. I would thoroughly recommend them and would choose them again.

Sarah · 16 February 2026

★★★★★ 5/5

Google

Highly recommend Robert Luff, Worthing. Particularly, a massive thanks to Luke and Madison. Luke is a skilled, reassuring (much needed!) and calm Branch Manager and Madison was amazingly proactive, positive and resourceful to get the sale completed, despite repeated delays from the solicitor and buyer. A real dream team. I really felt they cared! I am so very grateful to them.

Mandy · 16 February 2026

★★★★★ 5/5

Trustpilot

Professional, competant and got the results we wanted.

We sold three houses through David King @ Robert Luff, who acted as our sole agent. Initially we had them on the market with another firm of agents, who came up with nothing. David took over and quickly arranged viewings, managed the processes with a high degree of professionalism, stayed in regular contact, managed all parties' expectations, and was very helpful when we had the typical problems everyone encounters when selling, along with some not so typical ones. I can definitely recommend David, he did a great job for us.

Keith · 11 August 2025

★★★★★ 1/5

Trustpilot

Awful, awful company.

An extremely poor experience from start to finish. Robert Luff & Co appears to enable negligent and nefarious landlords rather than hold them accountable. Over the course of our two-year tenancy in Worthing, we repeatedly reported serious issues with the property, including ongoing mould and damp. These were never properly resolved, leaving us to deal with the consequences ourselves and even pay out of pocket for dehumidification. The property was in an unacceptable condition when we moved in, with heavily soiled carpets, and cigarette stained peeling wallpaper, despite being described as ‘professionally cleaned.’ This set the tone for the entire tenancy. Eventually we presented them with a list of action items to address, as we had just had a newborn baby and the issues were becoming a health concern. They ignored this for four months, at which point we were compelled to hand in our notice. They sent us an email acknowledging these shortcomings, saying they ‘were going to get round to them…’ At the end of the tenancy, the agency was unhelpful and dismissive, siding entirely with a landlord more interested in extracting money than maintaining a habitable property. Despite being as helpful as possible in vacating, including leaving our white goods for new tenants, and paying for the professional cleaning services recommended by the agency themselves, we were charged for unnecessary ‘repairs’ to walls and they had the cheek of trying to charge us for the already filthy carpets. Alarmingly, the same worn carpets remained and new tenants moved in without any meaningful improvements. I would strongly advise anyone considering renting in the Worthing or Brighton area to avoid Robert Luff & Co and look elsewhere.

Joey · 17 April 2026

★★★★★ 5/5

Google

Robert Luff were professional, helpful and communicated well from the very start. We were always kept in the loop and Jack McCarthy was really helpful in answering our questions. He even called to congratulate us on exchange and was genuinely pleased and excited for us. I would very highly recommend Robert Luff Estate Agents - every member of the team we had contact with was brilliant and professional. Big thanks to Jack!

Wendy · 11 August 2025

★★★★★ 5/5

Google

Very friendly, approachable and professional agents. I have been impressed with all of the staff I have come into contact with but in particular Morgan and Luke have been efficient and helpful. My property was on for 2 weeks and a suitable offer was secured. Well done!

Edward · 16 March 2026

★★★★★ 5/5

Google

Robert Luff has been a really great letting agents for me and GF over the last year and a half. A massive shout out to Kelly as well who has been a star throughout our tenure making sure were always ok and the flat is always up to standard. …

Charlie · 16 January 2026

★★★★★ 5/5

Google

Robert Luff and Co have helped us through two purchases and a sale in the last few years. Jack and the team were communicative throughout, helpful and easy to work with. Very pleased with the service, would highly recommend. Thanks again!

Dean · 16 March 2026

★★★★★ 5/5

Trustpilot

Highly recommend using the Lancing Branch!

The team at the Lancing Branch were extraordinary through every stage of my sale and purchase!! Thanks especially to James, Natalie and Rob Newman for making everything proceed as smoothly as possible, in fact they went above and beyond, during a very trying time. Professional, yet friendly and personable, I would highly recommend using the team. Without their guidance and experience I think I would have had a meltdown, they certainly took the stress off of my shoulders. They were brilliant at securing viewings for my property and for the type of property I desired. They were always punctual, polite and friendly when conducting viewings. The communication between ourselves was fantastic, keeping me up to date about my sale and properties on the market. They found the property I desired in next to no time and made sure the sale proceeded with ease. I would not hesitate to use them again! Thank you guys SOO much for all your efficiency, patience, understanding and nurturing.

Leanne · 13 January 2025

★★★★★ 5/5

Google

Max has been very good at keeping us up updated on progress and keeping things moving on our sale, which turned out to be more complicated than expected, due to a lease extension. We will be using Robert Luff again.

Patrick · 16 February 2026

★★★★★ 5/5

Google

From start to finish Robert Luff have been exceptional. Morgan was always smiling showing potential buyers around and did a great job in explaining all aspects of the house and surrounding area, not just showing each room. Once we agreed a …

Will · 16 January 2026

★★★★★ 5/5

Google

We were extremely lucky to have Luke Mills at Robert Luff, Worthing branch as our estate agent. Luke went above and beyond for us from day one until the very end. He shows genuine passion for his work, amazing negotiating skills and his …

Emma · 16 December 2025

★★★★★ 5/5

Trustpilot

Harvey Bliss X

Hi, so I would just like to say a big shout out to Harvey Bliss. I applied for my house, and almost straight away I received a call from lovely Harvey. I was actually out for lunch with my family, however, we just hit it off and the conversation just flowed, my lunch left on the table lol. It turns out Harvey has the same birthday as one of my children, that’s how at ease he made me feel, to get to that level of conversation. In spite of the fact of a couple of things that did not make the criteria for our home, Harvey convinced the landlord to meet me and my dog ( pets were a no ). A few tricks from Maggie 🐾🐾 and Harvey’s persistent voice for me, sealed the deal ! We now live in what I would describe as our dream house. Harvey is a young man, with an old mature head on his shoulders. He is charming, he is professional, he is fantastic at his job. But he is also kind and genuine, and see’s the potential in someone like me. My children and I fell in love with this house, and were very desperate in need to move. My youngest was being bullied, they were turning up at our old house. Harvey made this happen. And I will be forever grateful to him, for the rest of our lives. 🙏 My child is now thriving, where before she was overdosing and self harming 😞 Harvey changed her life, all of our lives. He showed me that it’s not all about the rules as such, but about the trust. Harvey put his whole trust in me and I will never let him down. This young man is going to fly in his career, because of who he is, as well as how amazingly he carries out his job. Because he is also a people person, who gets it. Who listens and understands the situation. He has empathy and I hope his parents are extremely proud. ☺️ Thank you Harvey, because, unbeknown to you, you changed our lives around, for the better. You have no idea. Keep flying high mate. You deserve the best in life and I hope you climb that ladder to the top ! I have no doubt you will. Loads of love, Paula and kids ( and dog and cat ) ☺️ Beautiful kid, so grown up. 🙌 Thank you 🙏 xx

Paula · 5 November 2025

★★★★★ 5/5

Trustpilot

Great

On initial valuation the team were extremely kind and passionate about our house. They listened to everything we had improved and made sure to emphasise this on viewings. It was refreshing to have an agency so dedicated and knowledgeable about a property they are selling. Due to failed onward purchases etc it took a bit longer to sell, they never gave up and even helped us find an amazing property. If you are looking to sell I would recommend them, they are all very knowledgeable in their field and when viewings take place I would recommend Jane to hold them as she could sell sand to the desert! They are great and once we have finished renovating our new home we will have them back to value just in case we fancy another go around. Thank you so much to Luke, Harvey, Jane, Jade, Dom, Max, Jack and all of the team who stuck with us!

Miss · 29 September 2024

★★★★★ 5/5

Google

We sold our mum’s bungalow through Robert Luff. Although the sale began with a quick offer and acceptance, the process encountered the typical delays and complications that often come with property transactions. Throughout, the staff at Robert Luff were polite, professional, and did their best to assist us. Personally, we would have preferred more regular updates but overall we were very pleased with the service provided. Max especially gave great advice and we felt he had our best interests at all times.

Amanda · 16 February 2026

★★★★★ 5/5

Google

Robert Luff were excellent in finding us a new home. Through no fault of theirs, we pulled out of the purchase. It was a difficult time and Robert Luff helped everyone through it. Since then they have again been great helping us in our search. I would like to make particular mention of Max Pickard who has been with us throughout the journey. He has been particularly helpful. He is one of a very few agents who has sought out properties quite specifically for us rather than blindly sending us a general list of available properties.

John · 16 February 2026

★★★★★ 5/5

Google

My partner and I had the utter pleasure of dealing with Max from the Worthing office. What a brilliant agent he is and what a fantastic company Robert Luff are as a whole. Max dealt with the purchase of our new property, although he went above and beyond and took control of issues with the whole chain to ensure a speedy thorough process. Max really couldn’t have done enough for us and his experience and caring nature shone through when re assuring us with any questions or concerns we had. I couldn’t recommend Max any more highly and thank him and the whole team at Robert Luff for making the journey as smooth as possible.

Daniel · 3 September 2025