Every review we hold for the West Sussex office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJack was brilliant throughout the entire purchase process. From the very beginning, he was professional, approachable, and always willing to go the extra mile to keep things moving smoothly.
Partway through the transaction, the vendor unexpectedly decided to pull out, which could have easily caused the purchase to fall through. However, Jack and the team acted quickly and efficiently to resolve the situation, keeping me informed at every stage and working hard behind the scenes to get everything back on track.
I can’t stress enough how attentive, responsive, and supportive they were throughout what turned out to be a challenging process. Their communication was excellent, and they consistently reassured me during uncertain moments.
Thanks to their persistence and dedication, the purchase was ultimately seen through to completion. I would highly recommend Jack and the team to anyone looking for a reliable and proactive estate agent.
Joseph · 11 April 2026
Agent replied · 16 April 2026
Thank you so much for taking the time to share your detailed experience, it truly means a lot to us! We take pride in providing top-notch service and going the extra mile for our customers. We're thrilled that we were able to navigate through unexpected challenges and successfully complete your purchase. Thank you for recommending us, we appreciate your trust and support! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe recently bought our property through Fox & Sons in Lancing, and the service from the whole team was outstanding.
Tom was our main point of contact throughout the purchase, and he truly went above and beyond. He made sure every step of the process was handled correctly and smoothly, and his communication and attention to detail made a huge difference during what can be a stressful time.
Jack was the first person we spoke to, and he set the tone from day one. He was brilliant from the very first viewing and arranged the many follow‑up viewings we needed without any hesitation. His patience and professionalism were greatly appreciated.
Rob carried out our viewing, and he was excellent, friendly, knowledgeable, and genuinely helpful.
Sarah made sure all the admin and paperwork were handled promptly and efficiently, keeping everything moving behind the scenes.
Overall, Fox & Sons Lancing delivered a fantastic experience from start to finish. We’re very grateful for the team’s hard work and would highly recommend them.
Magdi · 26 March 2026
Agent replied · 16 April 2026
Thank you for your wonderful review! We are so glad to hear that you had an outstanding experience with our team at Fox & Sons Lancing. Our goal is to make the property buying process as smooth and stress-free as possible, and we are thrilled to hear that Tom, Jack, Rob, and Sarah were able to go above and beyond for you. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTara Larkin has been absolutely fantastic at supporting me through the stages of preparing for a mortgage application and financial preparing myself, her advice has been amazing. Then in turn just as supportive to my partner, when applying for a mortgage and relevant insurances after our property search and finding our future home.
Tara has the right balance of friendliness whilst providing a professional, efficient and authentic service. Tara has gone above and beyond in her role and her advice and service provides the utmost honest, reliable and supportive guidance at what is deemed one of the most stressful things to prepare for ‘buying a home!’
Tara has aided this journey to be a calmer process and encouraged the excitement and happiness for us both. Thank you Tara! Highly Recommend!
Louise · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Tara exceeded your expectations and made the mortgage application process a smooth and stress-free journey. Our team takes great pride in providing exceptional and friendly service, and we are delighted to have been a part of your homebuying experience. Thank you for the recommendation, and we wish you and your partner all the best in your new home! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe whole team at Fox & Sons in Lancing are amazing! They kept us updated at every stage and really went above and beyond for us.
A special mention to Tara, who is fantastic - always so clear, helpful and quick to answer any questions we have! The whole process feels much less stressful thanks to her guidance, and we always feel like we are in good hands!
We couldn’t recommend them enough ☺️🙌🏼
Millie · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that our team, especially Tara, provided outstanding service and made the process stress-free for you. We appreciate your recommendation and are grateful to have you as a valued customer. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTara has been great in helping us get a mortgage for our first home. From the first day to the day we got accepted for our mortgage, she's kept us up to date with everything. She also helped us with some hurdles along the way! If you're looking for a stress free way to find the best mortgage for your situation, Tara is your lady. Thank you so much!
Bayley · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are so happy that Tara was able to guide you through the process of securing a mortgage for your first home. She truly goes above and beyond to ensure her clients have a stress-free experience. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThis is a review on Tara. (mortgage consultant)
Tara has been absolutely fantastic from start to finish. She has always had my best intension first. A lovely lady and always trying to get the best for her customers.
Thank you Tara.
The staff at the Lancing office are lovely and always welcoming when I go to their office.
Luke · 9 April 2026
Agent replied · 16 April 2026
Thank you for the kind words! We are proud to have Tara as part of our team and we prioritize our customers' best interests above all else. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTara was so welcoming and helpful, she brought a positive attitude and we both felt completely at ease around her, she was very informative and gave us all the options we needed but also listened to what we said and worked around that. Would highly recommend
Jenna and Michael
Jenna · 16 March 2026
Agent replied · 16 April 2026
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe viewed a property over the weekend with our two-year-old, which can be a handful, but Jack made the whole experience easy. He was knowledgeable, patient, and never pushy, even with a toddler in tow. Really appreciated his relaxed and professional approach. Highly recommend!
Warren · 9 April 2026
Agent replied · 16 April 2026
Thank you for the glowing review! We're thrilled to hear that Jack made your property viewing experience a breeze, even with a little one in tow. We take pride in our knowledgeable and patient team, and we're grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe were very fortunate to sell our home with Fox and Sons. We had the pleasure of meeting Jack, who dealt with us through out and was a delight! Not only was he professional, formal and always informative, but compassionate and resilient.
We are so happy with the our price and service! Thank you Jack and the team for making our dreams a reality.
Janet · 29 September 2025
Agent replied · 28 December 2025
Thank you for your kind words! We are thrilled to have helped you sell your home and happy to hear that Jack provided such exceptional service. Our team at Fox and Sons always strives to make our clients' real estate dreams a reality. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe had the pleasure of meeting Jack at Fox & Sons, and cannot recommend him enough honest, friendly, chatty and relatable. From start to finish, he was professional, attentive, and genuinely dedicated to ensuring a smooth experience in the sale and trying to find us a new home, Jack in every interaction was always positive. He took the time to understand our thoughts and needs and went above and beyond to deliver exceptional service. If you're looking for someone who truly cares about their clients and provides top-notch support, Jack is the person to work with. Thank you, Jack, for making this such a positive experience!"
Tom and Jo
TOM · 18 March 2025
Agent replied · 1 May 2025
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRob was unbelievable, very friendly and informative. Couldn’t recommend enough, Really sold us on the house, we originally tried to cancel the viewing but after Rob explained more about the house we decided to go ahead with the viewing and absolutely loved it.
Omar · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled that Rob made your viewing experience enjoyable and informative. We pride ourselves on helping our customers find their dream home, and we are happy to hear that Rob's enthusiasm won you over. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleOur weekend viewing with Rob at the Lancing branch was brilliant! Rob was such a warm, calm and approachable agent - this was the first time viewing with Fox&Sons and our first positive experience so far so thank you!
Joanne · 16 March 2026
Agent replied · 16 April 2026
"Thank you for your positive review! We are so glad that Rob provided a great viewing experience for you at our Lancing branch. We appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleRob has shown me around a few properties now and every time he has been professional, fun and very easy to talk to. He’s given advice and supported me too. Thank you Rob!
Jen · 9 April 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that Rob has provided you with a professional, fun, and supportive experience as you search for the perfect property. We truly value his expertise and dedication to our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleDeclan Sheen has been so helpful and really made me feel at ease with finding the right mortgage. It wasn’t as straight forward as I had thought with my purchase. Declan explained to me the process and what each lender was able or not able to offer and why. This really helped my understanding of the process and made me feel confident in the advice he was giving. Declan was always at the end of the phone if I had a question and equally was quick to call me with any updates. Declan clearly has a lot of experience and expertise in his role and I would definitely come back to ask for his advice and guidance when moving and would recommend Declan to anyone needing a mortgage or looking for a home!
Abi · 20 November 2024
Agent replied · 23 November 2024
Thank you Abi for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am going out of my way to leave a review for Thomas Waudby, the Lancing branch manager of Fox and Sons. I'll start by saying that the service that we have received from Thomas from Fox and Sons was impeccable. Given that I was initially dubious concerning stigma around the brand, the interactions on this ocassion have resulted in a very pleasant surprise! I personally appreciate the time that he created outside of his working schedule to accommodate us with much needed clarification and reassurance. The approach of tailoring his methods to suit our needs has been outstanding and I found Thomas to be fair, knowledgeable, equitable, and with exceptional interpersonal skills. The flexibility present to address any of our concerns with his polite and genuine nature was gratefully received as we lead very busy lives. It's particularly uncommon to me to engage with people in this industry who show as much integrity coupled with industry knowledge, and I believe this goes a long way to demonstrate his dudiligence and commitment to customers, eminating throughout his team. Strong, passionate leaders are few and far between, and I want to thank Thomas for making the experience of working with Fox and Sons such a refreshing one, thank you! Justine
Justine · 22 October 2024
Agent replied · 25 October 2024
Thank you for your glowing 5* review Justine. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleTara has been extremely helpful and professional throughout the whole process. She explained everything clearly, kept me updated, and was always quick to respond to any questions. I’d happily recommend her to anyone needing mortgage advice.
Lindsay · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are delighted to hear that Tara provided you with exceptional service and made the mortgage process a smooth and positive experience for you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA super smart chap, called Jack, came round to value my house.
He was so professional. Spoke clearly and patiently answered any of our questions. He even took off his shoes out of respect. How refreshing! I really appreciated this. I think any company employing this chap has an added asset. I would recommend people asking for 'Jack' at Fox & Son, if they need their house valued.
Good luck to that chap 'Jack'
Thank you again.
Kind regards
Nina of the Vinther family
Nina · 16 March 2026
Agent replied · 16 April 2026
Wow, thank you for the kind words, Nina! We are so happy to hear that Jack provided such a professional and respectful experience while valuing your house. We couldn't agree more - Jack is definitely an added asset to our team at Fox & Son. We appreciate your recommendation and wish you all the best. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had an excellent experience with the mortgage advisor Declan Sheen in Lancing. He was extremely friendly and very knowledgeable, as a first time buyer who has no clue what would be involved he made everything simple! He was always on hand to answer any questions and made me feel totally at ease and he was able to explain what mortgage deal would be right for me, he really listened to my needs and his advice and guidance was spot on. I would recommend Declan to anyone needing a mortgage.
Emily · 19 August 2024
Agent replied · 26 August 2024
Thank you Emily for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently viewed a property on the market with Fox & Sons and were shown around by Rob Debono. He was knowledgeable, personable, and genuinely took the time to understand what we’re looking for in a home. What really stood out was that he wasn’t the usual pushy estate agent, he genuinely wanted to help us find the right fit rather than just make a sale. Although we decided not to proceed with this particular property, we would absolutely request that Rob show us future homes.
Katy · 16 February 2026
Agent replied · 16 April 2026
Thank you for sharing your positive experience with Fox & Sons and our agent, Rob Debono. It's wonderful to hear that he was knowledgeable, personable, and genuinely interested in finding the right home for you. Our team takes pride in providing a non-pushy and genuine service to our clients. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat service from a really engaged, friendly and effective team. Louis was so helpful with our first calls to the company, and put us on the path to finding a dream home. Jack done an amazing job at introducing us to the property, so professional and passionate. Dealing with Tom when finalising our offer was the cherry on the cake, he made us feel so well taken care of.
Ashley · 20 November 2024
Agent replied · 10 December 2024
Thank you for your terrific 5* review and for your complimentary comments Ashley. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCouldn’t thank and recommend Thomas Waudby enough. Very detailed in his presentation and very informative about the current market which allayed a few fears. 10/10 highly recommend
Alex · 16 February 2026
Agent replied · 16 April 2026
Thank you for the glowing review! We are thrilled to hear that Thomas provided a detailed and informative presentation that helped ease your fears. We truly appreciate the recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTara has been amazing throughout the whole process. She has been so helpful she has put our minds at ease. Being first time buyers Tara was so patient with explaining processes and the different options. Would definitely recommend Tara.
Olivia · 29 September 2025
Agent replied · 28 December 2025
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleTara Larkin has been outstanding with helping me remortgage my property, extremely professional, helpful, resourceful and knowledgeable. I would highly recommend Tara and the team in the lancing office.
Jamie · 28 November 2025
Agent replied · 28 December 2025
"Thank you for your kind words! It's always a pleasure to help our clients with their mortgage needs. We are delighted to hear that Tara and our team provided exceptional service. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe mortgage advisor Jamie was incredible, he was so friendly and helpful to me, I was able to contact him at any time with some really annoying questions and he was helpful and kind to me even though I must have been annoying, I don’t even know how to download a paperwork works to the lender and solicitors, he patiently help me out with everything I need.. Highly recommend…
Mary-Rose · 12 May 2024
Agent replied · 11 June 2024
Thank you for your glowing recommendation and 5* review Mary-Rose Hall. Kind regards, Lucy, Customer Relations.
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