1/5
GoogleThe agent didn't know anything about the property..not even important information. No follow up with us either..I wonder if their vendors understand this...
Trusted Agent profile · Brandon
William H Brown Brandon reviews
★★★★★
1,673 reviews across 3 platforms
20 High Street, Brandon, IP27 0AQ, IP27 0AQ
William H Brown's office in Brandon, at 20 High Street, is rated 2.8 out of 5 across 1,673 reviews on three platforms, including 442 Google reviews rated 4.8.
Reviews
Every review we hold for the Brandon office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat team. We were well informed all the way. Friendly, easily contactable and got us the price we where happy with. Would use them in the future
5/5
TrustpilotBrilliant
Bought a house with these guys, very happy with the experience, always helpful and friendly. Would highly recommend
1/5
TrustpilotAppalled at the service we have…
Appalled at the service we have received from William H Brown. Sneaky estate agents that don’t have your best interests at heart. Won’t be using them again.
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Your feedback is much appreciated and we’re so happy you had such a wonderful experience! If you have a moment, we’d love to hear more.
1/5
TrustpilotThe staff is very slow and rude
The staff is very slow and rude. The gentleman 'Jeff' and others are un professional, have no knowledge about any property.
1/5
TrustpilotWould give zero if possible- awful…
Would give zero if possible- awful company keep pestering you years after rejecting their services
1/5
TrustpilotCupel of time reporting damage fance…
Cupel of time reporting damage fance and nothing be don renting agents do not do any maintenance and landlord don't care aboutReally bad renting agent not recommend
5/5
TrustpilotVery good top agent
Very helpful go and see Charlie at the Romford shop if you want to sell your house very good agent
1/5
TrustpilotDid you know after the property…
Did you know after the property ombudsman you can complain to ARLA.We need to stop the bad service and loss of income to us individuals
5/5
GoogleBest and amazing customer service!!! Answered and helped tremendously every time I had a question whether it was through email or a phone call. Definitely recommended!!!
1/5
TrustpilotCross Gates
Cross Gates, LeedsAbsolutely terrible experience. Phones not answered. Messages not passed on. The weekly update happened once. No vetting of people looking round. Never again.
1/5
Trustpilotwilliam h bown
roberto.duca
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Awesome to hear you had such a great experience and thanks for the feedback! We’d love to know more about why you left such a great rating so feel free to jot down any thoughts you might have.
1/5
TrustpilotNO STARS.NO STARS.NO STARS AND NO…
NO STARS.NO STARS.NO STARS AND NO COMMENT.
5/5
GoogleHelpful, attentive and professional, definitely give them a go, they really know the local area and have a depth of market knowledge, highly recommended...
1/5
TrustpilotHow I lost £3000
1/5
TrustpilotAVOID AVOID AVOID!!!!!
AVOID AVOID AVOID!!!!!THEY WILL TOTALLY MESS UP YOUR SALE OR PURCHASE. PLEASE READ REVIEWS HERE.
5/5
GoogleAwesome experience
Agent replied · 11 October 2026
Thank you for your amazing review, we are thrilled to hear about your awesome experience with us! It's customers like you that make our job so rewarding. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
It’s great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or others’) even better please do let us know.
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!
1/5
TrustpilotOne star is too much I have used and…
One star is too much I have used and had worst experience. Very poor service and very unprofessional and useless
1/5
TrustpilotAbsolute shambles of a company.
Even their complaints department can't investigate the right complaint. Need I say more? Stay clear of absolutely every department!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
