Every review we hold for the Witney office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe initial process of securing a rental property was about as painless as I can imagine it being. The process is mapped out step by step and each step given a deadline to keep things moving.
They were generally pretty responsive to email and phone calls throughout the tenancy.
When leaving my flat they tried to charge me twice for the early checkout fee (£150). If I hadn't have asked them to double check this, I would have been out of pocket. Also the contents insurance they arranged they did not cancel/didn't make it clear to me that I was responsible for cancelling it so I paid for an additional month after moving out.
Overall not bad, I've dealt with much worse, but the checkout fee situation was sub-par.
Update:
Dropped to 1 star after a confrontational phone call asking for my feedback following my check out.
Griffith · 17 July 2020
Agent replied
Hi Griffith, many thanks for your comments, we will take the feedback and see what we can do to make sure this doesn't happen again, but I appreciate you taking the time to leave a review. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleWe have worked with Gatekeeper for about 10 years and have always found them to be extremely efficient and helpful at a reasonable cost. Our current contacts include Lucy and Dan who do a great job.
Clive · 17 October 2024
Agent replied · 24 October 2024
Thank you for your loyal support over the past decade, Clive! I'm thrilled to hear that you find our team, including Lucy and myself, efficient and helpful. Your continued trust in us means a lot, and we look forward to serving you for many more years to come!
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleDan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very easy and I would definitely recommend to anybody.
Tom · 16 September 2018
Agent replied
Thank you for taking the time to give us your feedback. I'm pleased Dan has done a great job for you. Kind Regards Vanessa - Marketing Director
★★★★★ 5/5
GoogleShirley was lovely at my viewing! Thank you!
Maz · 20 August 2023
Agent replied · 27 August 2023
Hello Maz S,
Thank you for your 5-star review of our Witney Team. We're delighted to hear that Shirley's lovely assistance made your viewing experience enjoyable. Your feedback is appreciated, and we're here to assist you whenever needed.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleGreat communication and no hassle. Everything was well explained and the steps were very straight forward. Would highly recommend it.PositiveResponsiveness
Rhayanne · 21 June 2022
Agent replied · 20 June 2024
Hi Rhayanne, so pleased to hear that you would recommend us and that you received good communication and the process was hassle free! Kind Regards, Vanessa - Marketing Director
★★★★★ 1/5
GoogleReally poor property care team, seriously incompetent. A failure from start to finish really, the house wasn’t cleaned to a professional standard when we moved in, the landlords junk still left in the garage and Stanley blades dotted around the house left behind from the carpet fitters. Numerous appliances stopped working in 7 months, the gas job being one of them which took 6 weeks to replace due to the fact they “never received my emails”. I had proof they were sent but they still insisted they never received them. Upon moving out they have hammered me on my deposit for some very basic wear and tear and some paint marks that weren’t even me!! They also deducted money from me for things that weren’t clean when I moved in so I’m left them untouched. Unsurprisingly the check out report they send contains no photo’s only descriptions and heavy cost reductions from your deposit, I tried to dispute some and asked for proof of it being done before I moved in but instead they just submitted me a final offer email for exactly the same amount they tried to deduct in the first place. Also, they are still trying to charge renewal fees after June 2019. All in all a complete cowboy outfit, don’t waste your time.
Rob · 20 November 2019
Agent replied
Dear Rob, Thanks for leaving the feedback and I am so sorry that you remain unhappy with the service that we have delivered. It is always incredibly disappointing to get such poor feedback when we feel that we have worked so hard.
We have tried to get in touch with you several times to discuss your comments but unfortunately with no response.
We obviously disagree with your assessment of the issues during your time at the property but if you feel that it is something you want to discuss then I would love the opportunity to fully understand the issues that you have raised. Please feel free to call me or pop into the office whenever is convenient but if not, then may I wish you all the best in your future endeavours. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleGreat service and Richard is very knowledgeable of local
properties highly recommend.
Sharon · 1 April 2023
Agent replied · 30 July 2023
Hi Sharon, lovely to hear that you had great service, Richard was knowledgeable and you would recommend us! All the best, Vanessa
★★★★★ 1/5
GoogleAvoid! Was a tenant at one of their properties. Just the change of tenancy took over a month due to their incompetency. The water pump was cycling which was keeping us awake, they (eventually) sorted out an engineer to come out whose advice was to turn it off when it wasn't needed!! These are just 2 of the many problems we encountered, add to that the astronomical fees and premium rate number if you ever need to actually get hold of them!
Dan · 16 September 2019
Agent replied
Hi Dan, so sorry to hear that you have experienced issues with your tenancy. Obviously I am disappointed with your feedback but I understand that Alex has been trying to get in touch to discuss the matter with you. Please feel free to call or email us or pop into the office for a chat so that we can resolve this for you. Kind Regards, Vanessa - Marketing Manager.
★★★★★ 5/5
GoogleThank you Kenya! You do a great job!
Inta · 9 July 2023
Agent replied · 30 July 2023
Hi Inta, thanks so much for the lovely comments for Kenya, she will be so pleased! All the best, Vanessa
★★★★★ 1/5
GoogleAvoid....... was a tenant for over a year in a property they said they have managed for over 10 years and had never had a damp problem you could tell this was a lie from the day we moved in... we complained loads about it every time but nothing done... I lost clothes and furniture to the damp in the end.. we used dehumidifier in the rooms but still this did not help as the windows had no ventilation so you would need to keep them open even in the winter. The carpets where disgusting when I moved in.. on check out we used a rug doctor the carpet looked better than when we moved in... but still I got charged for stains on the carpet that was already there... and trying to charge me for the damp.. absolute joke.... they dont care they dont really listen once you move in... we even glossed some windowsill due to being bad and yet I got charged for one that was left in the same way as when I moved in.... would avoid.... and I know am not the only one that suffered a damp problem in the area that I was in as we know someone else that rented from gatekeeper in the same place and they lost almost everything to damp....
Queen · 17 May 2019
Agent replied
Hi Steph, so sorry to hear that you have experienced issues with your tenancy. I am disappointed with your feedback but I understand that Lucy will be in touch to discuss the matter with you. In the meantime please feel free to call or email us or pop into the office for a chat so that we can resolve this for you. Kind Regards, Vanessa - Marketing Manager.
(May 19) Additional. I know that Lucy has been in contact with you and she is there anytime you need to pick up with her.
★★★★★ 1/5
GoogleDefinatley the worst letting agents ivr ever had to deal with! Avoid at all costs! The only time you hear from them is when they use bullying tactics to get what they want. Only an automated system to call in emergencies which are not dealt with for weeks. The builders they do use are absolute cowboys (i guess this is gatekeeper trying to keep consistency with the service they provide). Their workers wrecked the house and made it un-liveable, reducing the poor landlord to tears! Landlords amd tennents best stay well clear in my opinion
Richard · 16 September 2018
Agent replied
Thank you for taking the time to leave us feedback. I am obviously very disappointed by your comments. However, I do not feel that this is a fair reflection of the situation. We have tried to make contact with you to try to better understand the situation and I would very much appreciate the opportunity to look into this further for you. As a local business if we have made mistakes then we need to acknowledge them, learn from them and most importantly try put them right from our customers point of view. Could you, therefore, please either call me at the office or email me on Vanessa@gatekeeper.co.uk I would very much appreciate any time you can spare.
Kind Regards - Vanessa, Director
★★★★★ 5/5
GoogleMe and my family were looking to buy a larger home as the current house we lived in was just being outgrown. We engaged Gatekeeper as they looked to be very strong in our market and the advice we received was excellent. Informed (honest), and simple to understand.
The advertising was quick to get started and they conducted all the viewings which made our life easy. We got an offer which we decided to accept and have now put an offer in on our new hoke which has been accepted. It was all quite simple and hassle free which is a relief. Many Thanks.
Giles · 16 September 2018
Agent replied
Thank you so much for taking the time to post your review, I am delighted you would share your recommendations. We are always thrilled to get good feedback on our service. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleAs a Landlord with more than one property it is important for me to get concise and clear communication about what is going on at my properties.
I find all the Gatekeeper colleagues very informed and always available when I need them. Being able to look at my account online helps my accounting which is nice. When I decided to sell one of my properties to raise some funds so my O could help my daughter could buy her first home the sales team where equally as efficient and achieved the sales price needed fairly swiftly. All good service.
Barry · 16 September 2018
Agent replied
Thank you for taking the time to post a positive review. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleHaving been a customer of Gatekeeper for many years I am happy to give a review of my experiences.
The sales team are very proactive and always work hard to find me the best quality tenants.
The marketing is strong and I always get good updates on not only the market but what other properties in the Area are renting for etc.
The Property Care Team and Property managers are excellent. They always make sure the property is looked after and always are quick to answer any questions I have or respond to enquiries I may raise.
It gives me confidence to know that I am in good hands.
Keep up the good work!
Jasmine · 16 September 2018
Agent replied
Thank you for your feedback and comments Jasmine. It is very much appreciated. Rgds, Vanessa - Marketing Director
★★★★★ 5/5
GoogleFrom the outset Gatekeeper have proven to be a very professional letting agent. The process from initial consultation to advertising, media, arranging viewings and the managing of contracts has been nothing but first class. Since my let began, interaction with my property manager has been an excellent experience. His in depth knowledge has afforded a quick, easy solution to most problems and ensured a stress free time for the tenant and I. I would highly recommend Gatekeeper to any one thinking of renting or letting a property.
Fantastic service again by Phil and the gatekeeper team to re-let my property. Good communication throughout and regular updates gave me peace of mind with their handling of the entire process
Frazer · 16 September 2018
Agent replied
Amazing feedback to receive - thanks so much for posting, it's always great to hear that the team have delivered fantastic service! Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleMyself and my husband decided to downsize now that all the kids have left home.
We were pleasantly surprised by Gatekeepers positivity in what is reported as a poor housing market. Their valuation seemed very accurate with our expectation and we managed to get viewings and offers quickly after the house was available to view on-line on Rightmove etc.
We rapidly accepted an offer we were happy with and got to work with finding our new home which happened within the following few weeks. Very impressed by all the advice and support.
Sarah · 16 September 2018
Agent replied
Thank you for your feedback and comments Sarah. It is very much appreciated. Rgds, Vanessa - Marketing Director
★★★★★ 5/5
GoogleShe welcomed us and showed us around the house, she took the time to help us with some questions regarding the house, very happy with the house and hoping for the best
Shahid · 3 October 2024
Agent replied · 24 October 2024
Thank you for your kind review, Shahid! I'm pleased to hear that the viewing went well and that all your questions were addressed.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleAs a Landlord that lives abroad I rely on both the local sales team and the central office to be my eyes and ears keeping an eye on my investment.
Everything runs smoothly a majority of the time and I can use my online account to look at things on my timezone and message the teams as required.
I am back in the UK later this year and will look to catch up with the team and the property.
Nicola · 16 September 2018
Agent replied
Thank you for your feedback and comments Nicola, our Non UK Landlord Population keeps growing so I hope they are all as happy as you. Best Wishes, Vanessa - Marketing Director
★★★★★ 5/5
GoogleWe have viewed a property to sell through Gatekeeper, and the staff Jack helped us to know more about the property, he is well knowledgeable about the property, and about the present mortgage sales.
I am happy to refer Gatekeeper to my friends.
Priya · 18 March 2024
Agent replied · 25 March 2024
Thank you so much for your kind words! We're thrilled to hear that Jack provided you with valuable insights about the property and current mortgage sales. We appreciate your recommendation and look forward to assisting your friends as well.
Dan Thorne
Partner - Sales Director
★★★★★ 5/5
GoogleRichard was Very friendly and welcoming . Highly recommend
MO · 1 April 2023
Agent replied · 30 July 2023
Hi there, thanks so much for your kind recomendation, so pleased you found Richard to be friendly and welcoming! All the best, Vanessa
★★★★★ 3/5
GoogleWe arrived about 3 minutes early, assumed someone was waiting for us as windows were open. Rang bell, answered by painter who had 7ft ladder resting on stairs. He was unaware of our visit. He allowed me to use his phone to chase up the agent who was supposed to show us round. About 10 minutes after appointed time two young ladies arrived. When I mentioned the place was being decorated, they were unaware. We had to be very careful climbing the stairs due to the ladder. I assume one of the ladies who spoke with us was reasonably new at the job as she found the decorating paraphernalia around all rooms distracted her and need guidance from the other lady. The apartment was not ready for inspection because of the decorating and some of the temporary wiring added by the previous occupier had not been removed. This is something you will need to address with owners before arranging inspections of property.
Ian · 26 November 2023
★★★★★ 1/5
GoogleAVOID LIKE THE PLAUGE
Horrible company to deal with. I urge tenants and landlords to read their negative reviews before using Gatekeeper. When all I hear is negative feedback from anyone who has dealt with this company, I’m shocked and suspicious of the 5* reviews posted on this forum.
Slow to respond to emergencies or issues yet very quick to threaten customers with their legal team for voicing their concerns.
Definitely better options elsewhere. Stay well clear.
Danny · 31 July 2019
Agent replied
Thanks for taking the time to leave the feedback, as discussed I am disappointed that you feel the way you do about Gatekeeper and that you did not want to discuss the matter further.
We set up the business to try and change the poor experience that we feel landlords and tenants receive in our industry and as such I see how hard our team works to improve the customer experience every day. We obviously do make mistakes and that is why I would have liked to discuss this matter further with you to try to better understand what went wrong, learn from it and then try to resolve the issues for you directly.
On the matter of legal action we publish all in house surveys on our website and we have lots of 5 stars (Fantastics) and a few 1 stars (Terribles). You can see here that we do not always get it right or that some people also disagree with what we have done as a genuine reflection of our work. We are always incredibly grateful for anyone that takes the time to leave us feedback as it
helps us in our daily sessions improve the business and point us in the right direction keeping us true to what we set out to change when we started the business.
However we will not accept personal attacks or libellous statements online. There are a few individuals who think it is OK to post what I can only describe as appalling personal comments or false statements without consequence, and we are currently taking legal action against these individuals to protect our staff and business.
I understand that you have genuinely experienced issues while renting through us and I am really sorry for this. If you change your mind and do wish to discuss this matter directly then I would really appreciate any time you have to attempt to resolve this for you. Please feel free to call me, or alternatively email or pop into the office for a chat.
Patrick Brady (Managing Director)
★★★★★ 5/5
GoogleHave made the moving process so far very easy and have been extremely helpful :)
Izak · 30 July 2022
Agent replied · 30 July 2023
Hi Izak, so pleased to hear that the team have been extremely helpful and made the move easy for you. Kind Regards, Vanessa - Marketing Director
★★★★★ 4/5
GoogleRichard was welcoming, honest and informative answered all our questions.
Kathy · 1 January 2023
Agent replied · 30 July 2023
Hi Kathy, thanks so much for your comments regarding Richard's service to you, he will be so pleased with your feedback. All the best, Vanessa
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
