Every review we hold for the Witney office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleKenya was very helpful explaining and showing me the place I am looking for to live.
David · 30 June 2023
Agent replied · 30 July 2023
Hi David, thanks so much for taking the time to give us a review, so pleased that you found Kenya to be helpful when showing you around the property. All the best, Vanessa
★★★★★ 5/5
GoogleRichard was fantastic, helpful, knowledge and very honest. All qualities that are really appreciated in a process like this.
Alexandra · 1 April 2023
Agent replied · 30 July 2023
Hi Alexandra, thank you for your lovely comments regarding Richard's service, he will be so pleased to receive them. All the best, Vanessa
★★★★★ 5/5
GoogleRichard is very nice and helpful letting manager. Everyone can feel comfortable to ask any question to him.
Gülin · 1 May 2023
Agent replied · 30 July 2023
Hi Gülin, thanks so much for your kind comments on Richard's helpfulness, he will be so pleased. All the best with your property search, Vanessa
★★★★★ 5/5
GoogleShirley was being extremely helpful. Thoroughly explain the location around and public transportation link etc.
Timothy · 26 July 2023
Agent replied · 30 July 2023
Hi Timothy, thanks so much for your kind comments regarding Shirley's service, she will be so pleased! All the best with your property search, Vanessa
★★★★★ 5/5
GoogleHaving bought through Gatekeeper for the first time recently, we were very impressed and grateful for their hard work, professionalism and approach. Phil at gatekeeper came recommended to us and we can see exactly why. If we ever sell he will be the first man we speak to. Very efficient in his work, his work ethic was impeccable and just an all round nice person. We have been on the property ladder for ten years changing houses on three occasions and without question Phil and Gatekeeper are the best we’ve experienced. Thank you all very much.PositiveResponsiveness, Quality, Professionalism
Josh · 25 August 2021
Agent replied
Hi Josh, thank you so much for your kind comments in particular regarding the service you received from Phil. He will be so pleased that you found him to be efficient and professional and that you had a great experience buying through Gatekeeper. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleKenya was on time and always responded quickly to enquiries.
Gj · 26 November 2023
Agent replied · 25 March 2024
Dear GJ V,
Thank you for your positive review. We strive to provide prompt and efficient service, and we're pleased that Kenya was able to meet your expectations. If you ever have more questions or require further assistance, feel free to get in touch.
Best regards,
Dan Thorne
Sales Director at Gatekeeper
★★★★★ 5/5
GoogleAs we build our business further, Gatekeeper continue to offer us a first rate service. The advice Daniel Thorne provides us during purchasing, even for those properties Gatekeeper are not advertising, has played a significant part in our success and ensured we are getting real value for money. During letting, advertising for the right price and descriptions, combined with vetting and judgement, ensures we have the best possible tenants to suit our requirements. We have recommended them to our friends and family and will continue to use them.
Chris · 30 July 2021
Agent replied
Hi Chris, so pleased to hear that Gatekeeper have been a fantastic help to you and that you would whole heartedly recommend us. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleI had a very nice experience. Shirley Taylor was very friendly and helpful .
Afni · 6 August 2023
Agent replied · 27 August 2023
Hi Afni Ashraf,
Thank you for leaving a 5-star review. We're glad to hear that you had a positive experience with Shirley Taylor. Your feedback is appreciated, and we're here to assist you whenever you need. Thank you for choosing Gatekeeper!
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleThanks Shirley from Gatekeeper! Much appreciated the viewing. Very professional and well informed.
Derek · 13 August 2023
Agent replied · 27 August 2023
Hello Derek Jones,
We appreciate your 5-star review for our Witney Team. It's great to know that Shirley's professionalism and knowledge made a positive impact during the viewing. Your feedback matters, and we're happy to support you whenever you require. Thank you for considering Gatekeeper as your choice.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
Google"Phil is the ideal person to promote a property for rent or for sale. I had tenants moving in within a week of Phil taking it on. And all hassle free. He is totally non- pushy which I like too. His articulate positive marketing did the job. Because of Phil I would recommend Gatekeeper to anyone wanting to let a property..or indeed sell. Many thanks Phil for a job superbly well done"
Charles · 16 September 2017
★★★★★ 5/5
GoogleResponse to all my concerns was quick. Sarah Evans, a very friendly person and always sees that we are and solves any problem we face , also the maintenance is gets done quick. Thank you God Bless.
Alice · 16 September 2019
Agent replied
Thanks so much for leaving such a positive review, I am so pleased that you found Sarah so friendly and helpful. Kind Regards, Vanessa - Marketing Review
★★★★★ 5/5
GoogleWe used Gatekeeper estate agents for the sale of my property , they were highly efficient and kept me informed of the position regarding all viewing and giving good feedback on them. They dealt with the sale in a professional manner and promptly liaising between the buyers and myself and the solicitors when necessary. I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Tim · 21 June 2023
Agent replied · 20 June 2024
Hi Tim, thank you so much for your kind words, great to hear that the service you received was efficient and professional and that you would highly recommend us. We really appreciate the feedback, all the best, Vanessa
★★★★★ 5/5
GoogleGreat viewing with Christopher, was on time (and was kind enough to wait as I was running slightly late) and had an answer for all my questions. Process to book a viewing was clear and well managed.
João · 9 November 2024
Agent replied · 23 November 2024
Hi Joao, thank you for the wonderful review! I’m glad to hear Christopher made your viewing experience so smooth and accommodating. It’s great to know our process was clear and helpful, don’t hesitate to reach out if you have more questions!
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleAt every stage of letting our property, we found the help and advice to be first class. We were also kept fully informed of progress during the process and are completely happy with the results.
Since then we cannot speak highly enough regarding the service we have had from Alex and the rest of the team. They have always been friendly and have dealt with any problems quickly and very efficiently.
David · 30 July 2022
Agent replied
Thanks so much for leaving such a positive review, we are so pleased you are happy with the quality of the advice and communication throughout the process! Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleRichard was fantastic and was really helpful with any questions I had with any of the properties.
Samuel · 2 March 2023
Agent replied · 30 July 2023
Hi Samuel, good to hear that Richard was so helpful with your property search, thanks so much for the 5 Star Review. All the best, Vanessa
★★★★★ 5/5
GoogleKenya was lovely at showing me around the property I looked at. Highly recommend :)
Sai · 1 May 2023
Agent replied · 30 July 2023
Hi there, so pleased that you were happy with Kenya's service and would highly recommend us! All the best, Vanessa
★★★★★ 5/5
GoogleShirley was punctual, welcoming and knowledgeable. A good viewing.
Ashley · 29 September 2023
Agent replied · 29 October 2023
Hello Ashley Young,
Thank you for sharing your positive experience with our Witney Team. We're delighted to hear that Shirley's punctuality, warm welcome, and knowledge made for a great viewing. Your feedback is appreciated, and we're here to assist you whenever needed. Thanks for choosing Gatekeeper!
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleTime keeper she just arrived in time I did not even wait, so respectful and ready to help with everything i wanted to know, I can only say keep up the good work thank
Stanleytaurayi · 5 December 2024
Agent replied · 9 December 2024
Thank you for your wonderful feedback, Stanleytaurayi. It's great to hear how much you appreciated the punctuality, respect, and helpfulness shown during your experience. We'll strive to keep up the good work!
Dan Thorne
Sales Director, Gatekeepe
★★★★★ 5/5
GoogleReally friendly, very patient will all my questions and such!
Thanks Richard!
Alex · 30 June 2023
Agent replied · 30 July 2023
Hi Alex, thanks so much for the 5 Star Review, so pleased we were able to answer all your questions and help with your viewing. All the best with your property search, Vanessa
★★★★★ 5/5
GoogleGreat customer service right from the first call to follow up confirmation messages/mail and viewing. Phil Kendall was right on time and took his time to answer all questions/concerns and show me around.
Eniola · 16 May 2020
Agent replied
Hi Eniola, so pleased you received great customer service from us and that Phil was on time and helpful. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleGreat customer service right from the first call to follow up confirmation messages/mail and viewing. Phil Kendall was right on time and took his time to answer all questions/concerns and show me around.
Eniola · 26 March 2020
Agent replied · 25 March 2024
Hi Eniola, so pleased you received great customer service from us and that Phil was on time and helpful. Kind Regards, Vanessa - Marketing Director
★★★★★ 1/5
GoogleThe initial process of securing a rental property was about as painless as I can imagine it being. The process is mapped out step by step and each step given a deadline to keep things moving.
They were generally pretty responsive to email and phone calls throughout the tenancy.
When leaving my flat they tried to charge me twice for the early checkout fee (£150). If I hadn't have asked them to double check this, I would have been out of pocket. Also the contents insurance they arranged they did not cancel/didn't make it clear to me that I was responsible for cancelling it so I paid for an additional month after moving out.
Overall not bad, I've dealt with much worse, but the checkout fee situation was sub-par.
Update:
Dropped to 1 star after a confrontational phone call asking for my feedback following my check out.
Griffith · 17 July 2020
Agent replied
Hi Griffith, many thanks for your comments, we will take the feedback and see what we can do to make sure this doesn't happen again, but I appreciate you taking the time to leave a review. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleWe have worked with Gatekeeper for about 10 years and have always found them to be extremely efficient and helpful at a reasonable cost. Our current contacts include Lucy and Dan who do a great job.
Clive · 17 October 2024
Agent replied · 24 October 2024
Thank you for your loyal support over the past decade, Clive! I'm thrilled to hear that you find our team, including Lucy and myself, efficient and helpful. Your continued trust in us means a lot, and we look forward to serving you for many more years to come!
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleDan was absolutely amazing. He was very thorough even though he was up against it with many appointments. He answered all my questions. Made the experience very easy and I would definitely recommend to anybody.
Tom · 16 September 2018
Agent replied
Thank you for taking the time to give us your feedback. I'm pleased Dan has done a great job for you. Kind Regards Vanessa - Marketing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.