Chancellors Carterton reviews

★★★★★ 5/5

Trustpilot

As first-time buyers

As first-time buyers, we were new to the whole process and naturally felt a little nervous, but everyone at Chancellors was incredibly helpful, supportive, and quick to respond to any questions we had. Julietta deserves a special mention for always being so friendly, approachable, and helpful throughout the process. Nothing was ever too much trouble, and she made us feel at ease. We’re really grateful for all the support we received and would happily recommend Chancellors to other buyers.

Joanne · 12 October 2026

★★★★★ 5/5

Trustpilot

You are safe with Chancellors

Chancellors have been very helpful with managing our tenancy. With a special thank you to Maisie Spooner, for being quick and effective with responses and resolving any issues.

Mr · 19 March 2026

★★★★★ 5/5

Google

After being disappointed by a lack of sale after 6 months with another estate agent, Kirsty pulled out all the stops and managed to secure a sale for us within just a couple of weeks. Super easy process from start to finish with a professional yet lovely friendly manner. Jordan was also always on hand and just as knowledgeable if Kirsty was ever unavailable.

Emma · 9 March 2025

★★★★★ 5/5

Trustpilot

Thank you Chancellors!

Ella has been excellent with helping us find the right home and walking us through the admin part. Thank you! We look forward moving into our dream home!

Alwyn · 6 October 2026

★★★★★ 1/5

Trustpilot

Extremely poor property management and communication

Our experience as tenants with Chancellors/LRG’s property management team has been extremely disappointing. Throughout our tenancy, we have repeatedly had to chase for basic updates and for issues to be progressed. The most significant example was our allocated parking space, which is expressly included in our tenancy agreement. We were unable to use it for a prolonged period because of problems with the communal car lift, while continuing to pay our full rent. Despite repeatedly asking about alternative parking and compensation, we struggled to get a substantive response. We also had outstanding works to a bedroom wall that had been discussed before our tenancy began. Again, this required repeated chasing before meaningful action was taken. Eventually we felt we had no option but to make a formal complaint. What is particularly frustrating is that LRG’s own final complaint response acknowledges shortcomings in its communication, that we repeatedly had to contact the property management team, and that our correspondence had not received the appropriate attention. After all of this, LRG offered £100 in “full and final settlement” for its service and communication failures, while simultaneously confirming that the separate question of compensation for the loss of our contracted parking space is still awaiting a decision from the landlord. Problems can happen in any property, and we understand that not everything is within a letting agent’s direct control. Our issue is how those problems have been managed. Tenants should not have to repeatedly chase simply to receive updates or get outstanding matters progressed. Based on our experience, the property management service and communication have fallen well below the standard we expected.

Maneesha · 11 September 2026

★★★★★ 2/5

Trustpilot

The frustrating experience of dealing…

The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.

Sarah · 10 September 2026

★★★★★ 5/5

Google

We had no clue how to sell a home and buy another one Then Kirsty came through the door 😊. Professional and friendly. We were under a lot of stress ,after living in the same house for 48 years and buying a new one 150miles away. Kirsty took all that stress away with the help of Jordan and Owen, Beautiful photos of this house. Within the 1st couple of weeks it was sold, We were kept in the loop all the way. Brilliant thank you Chancellors. Joy and Mick.

Michael · 10 September 2026

★★★★★ 5/5

Google

The Chancellors Carterton team have been nothing short of outstanding every step of the way through our house sale. I cannot recommend the branch highly enough; Kirsty, Kieran and Jordan have put an enormous amount of time, energy and enthusiasm into our less-than-straightforward house sale and have shown so much resilience, determination and drive in getting our house sold. When a buyer had to pull out due to complications in their chain, they were back on the phone working on booking viewings that very same day - this drive led to more viewings and to our current buyer. Communication has been exceptional throughout the process and they have shown so much positivity with regards to getting our house sold - they backed themselves to do the job well and they were absolutely right. We had previously gone with another estate agents who had recommended that we sell our house at a much lower price in order to sell it quickly - they had promised a lot and delivered very little - so when we didn't see any progress from them, we asked Chancellors Carterton if they could help. Kirsty, Kieran and Jordan pushed to sell our house at a fair price - the price it was worth - and we will be forever grateful to them for achieving this!

Lizzie · 10 January 2026

★★★★★ 5/5

Trustpilot

Outstanding service from start to…

Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.

S · 31 August 2026

★★★★★ 5/5

Trustpilot

Excellent experience

We had an excellent experience with Chancellors. Daniel Wise was always present, responsive and incredibly supportive throughout the process. Thank you for the great service!

Fabio · 2 October 2026

★★★★★ 5/5

Trustpilot

Franki is great

Franki is always very quick to respond and very helpful . She does a great job and I feel I can trust her.

Rob · 13 October 2026

★★★★★ 5/5

Google

I had a great experience with Owen and he was very knowledgeable when I viewed the property and answered all my questions. I would absolutely recommend Owen!

Olivia · 10 September 2026

★★★★★ 5/5

Trustpilot

Hannah has been brilliant

Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application

Consumer · 27 August 2026

★★★★★ 5/5

Trustpilot

Jessica was so helpful in my house…

Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.

Alice · 4 September 2026

★★★★★ 1/5

Google

It seems you only receive great customer service from Chancellors if you’re a landlord or buying a property, basically someone they earn commission from. As a tenant, my experience has been the complete opposite. Communication is poor, emails are ignored, and there’s a clear lack of internal communication between staff. I’ve had inspections double-booked, arrangements made without notice, and important tenancy questions avoided altogether. Waiting for end of tenancy documents and communication still. If you’re renting a property managed by Chancellors, be prepared to chase them constantly for basic information. Really disappointing service.

Honest · 5 November 2025

★★★★★ 5/5

Google

Jordan Horne was extremely efficient and sold my house for me so very quickly. Always at the end of the phone for catch ups and problem solving. First class

Sandra · 22 November 2025

★★★★★ 5/5

Google

From the first step through my door I felt a high level confidence in my choice of requesting a valuation of which then led to a acceptable attractive agreement in which to market my home. Super teamwork in the office in ensuring commitments were adhered to in an easy to understand friendly and competent manner from all . We sailed a few rough seas with challenges thrown in but made it through I’m more than happy to say . I give thanks for all the help and guidance shown throughout and wish the Carterton office all the very best.

Jeanette · 10 October 2025

★★★★★ 5/5

Trustpilot

Odeta was very helpful bright and…

Odeta was very helpful bright and cheerful, went out of the way to help

James · 18 March 2026

★★★★★ 5/5

Trustpilot

Luke was a breath of fresh air. Excellent agent.

Luke was a breath of fresh air. Met us outside. Was genuinely warm and friendly. Walked round the damp land with us in his lovely shoes, and even let the owners dog out for them for the toilet. Wish all agents made us feel as welcome as he did.

Heather · 21 February 2026

★★★★★ 5/5

Trustpilot

Isabelle is very supportive and always…

Isabelle is very supportive and always listens .... great communication and very kind

Wendy · 18 March 2026

★★★★★ 4/5

Trustpilot

A mixed time with renting through…

A mixed time with renting through chancellors with false information being provided at the start of my tennacy and late notices of rent increases but since Jamie woodman took over our account she was nothing but fantastic right up until the end of our tennacy which ended on a positive note and should be comended for the work they put in to make everything right!

Adrian · 2 October 2026

★★★★★ 5/5

Trustpilot

Ella was so lovely and accommodating

Ella was so lovely and accommodating. Thank you for helping us find our dream home!

Renee · 10 October 2026

★★★★★ 5/5

Google

During my property search I was communicating with Jordan via emails and phone calls to arrange viewing appointments, and he was so incredibly helpful. For the viewing appointments we had the pleasure of Kieran showing us around 2 properties. He was so knowledgeable and helpful, suggesting ideas of how he would make the space his own. He made it such a fun experience. Although ultimately we have decided to put an offer in through a different estate agents, I wish the property would have been listed through Chancellors.

Hollie · 16 September 2025

★★★★★ 5/5

Google

Kirsty valued my property and made the process very easy and made me feel very comfortable. Jordan went onto sell my property and offered great feedback, help and advice. Chancellors also secured my onward purchase, highly recommended.

Janice · 15 July 2025