Trusted Agent profile · West Northamptonshire
★★★★★
796 reviews across 2 platforms
The Business Centre L70 Chapel Place, Northampton, NN1 4AQ, West Northamptonshire, NN1 4AQ
Williams Alder's office in West Northamptonshire, at The Business Centre L70 Chapel Place, is rated 3.9 out of 5 across 796 reviews on two platforms, including 8 Google reviews rated 4.6.
Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
5/5
TrustpilotThe Best Service You Can Ask For
Jenny Wintermeyer is an asset to this company. I have dealt with her before, and she has proved again that she says what she does, and then she does what she says. Good, honest service, and much appreciated.
5/5
TrustpilotSmooth, quick and communicative
Ursula Doyle helped me sort out a leak in my ceiling in the best ways possible. She was quick and communicative, took action right away and sorted everything out smoothly. Very impressed and satisfied with the whole process.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotWinkworths
Aaron and his colleagues have done a great job looking after my London apartment in the 7 years I’ve been abroad
Thank you so much for your kind words Jon. We really appreciate you taking the time out to share your experience with us, and we agree, Aaron is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
TrustpilotCompleted quickly
It's a difficult time in the market, but Thomas Syms gave us good advice on how to navigate it.The team was good with communication and gave us regular updates on WhatsApp.We completed seven weeks after the initial offer.
Thank you so much for your kind words, Jessica. We really appreciate you taking the time out to share your experience with us, and we agree, Thomas is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotAwful experience
I am a small landlord and made the huge mistake of renting my houses through Winkworths and regretted it ever since. The current dispute I am having is over the deposit and who they represent. In practice, they seem to think it is the tenant.....
Thank you for taking the time to write a review however naturally Winkworth are disappointed that on this occasion it is a negative review. All of the Winkworth offices are independently owned and operated and therefore we would be grateful if you could indicate the location of the office you have been dealing with so the matter can be looked into. Apologies once again if we have fallen short of your expectations but please do provide more information to see if the matter can be resolved.
1/5
TrustpilotBad customer service
The Beckenham Junction office is very un-accommodating when trying to arrange a viewing. I tried to view a house for sale and it was so difficult to schedule a time. It’s only what’s convenient for them and a lot of ‘no we can’t , no we can’t’. They have a don’t care attitude and clearly not there to sell but to just occupy an office and do nothing all day.
5/5
GoogleI must say that I'm so pleased with the work and lengths they went to to help my with my house viewings as well as the entire process. Big thanks to Kerry and Jason.
5/5
TrustpilotSuperb service
They were pleasant and professional throughout and the only agency I’ve ever dealt with who stayed engaged and connected through the whole process. Really appreciated all their service.
We're happy to see that you had a 5-Star experience. Thanks for sharing!
5/5
TrustpilotI bought a property through the…
I bought a property through the Winkwort team in Blackheath and throughout the whole process they were professional, knowledgable and extremely responsive. From the viewing, all the way through a particularly extended period of conveyancing, and up to completion, they provided a very high quality of service - especially the extremely patient and helpful Nicola in their sales progression team who was key in making communication between ourselves and the sellers run smoothly. Highly recommended.
5/5
TrustpilotNishi is very helpful
Nishi is very helpful, always informing me of new houses which come available. Her service is generally world class and the rest of the team are the same.
1/5
TrustpilotVery rude woman who I spoke with in…
Very rude woman who I spoke with in Property management team who they look after Paddington and WestEnd. she just hanged the phone on me when I was enquiring about how to link as an Elecctrical company with them. I then called back within 30 second and a male member of the same team told me that she is busy and cant talk to someone. very disappointed with winkworth and I am sure that this is how you deal with your customers too! would have given 0 star if I could.
5/5
TrustpilotAbove and beyond
As a Chartered Surveyor and builder /developer of 40+ years, having sold 50+ properties in the Bucks, Berks, Oxon area I think I have a reasonable idea of who is good , average and appallingI have to say that Robin Miles unreservedly is the best Estate Agent I have used in my careerIt has been a real pleasure to use someone who delivers on his valuations, in a fast efficient professional manner and is probably the best Estate Agent I have had the pleasure to utiliseHe sold our property in Reading in competition with another national Reading agent and left them for dead
5/5
TrustpilotExcellent Service
The proactive engagement of the team at Blackheath, following up and chasing through all parties actions, got this sale across the line with me having to do very little..
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotSloppy and eye off the ball. Had their day!…
Do not monitor their contractors so charges far too high and repeat visits for boiler over 1 year costing me £1,300 and there was no issue with boiler miraculously when I refused more visits. Watch out for wording and terms on short term tennancy contracts. The list goes on and on! Now looking for new management agency. This estate agent has forgotten who they work for. Would advise to give them a big miss.
5/5
TrustpilotA pleasure to deal with.
I dealt with Natasha Conti and would highly recommend her. Her customer service, attention to detail and constant drive to find me exactly what I was looking for were second to none. Thank you.
5/5
TrustpilotVery helpful with good advice from all…
Very helpful with good advice from all staff members. Nishi Shah is my main contact and has always been proactive and precise with information and tasks.
1/5
TrustpilotWe had the worst experience
We had the worst experience with this agency in Kingsbury. At the first viewing, the woman came with wrong keys, so I made my way to the flat for nothing. She said she would call when she gets the right keys. Never did. Later I found an amazing studio on Zoopla, contacted the agent again, went for a viewing and loved it. We agreed on all details, I told her we can move in in two weeks after honeymoon. She had no problem with that, so we paid the holding deposit, sent all the paperwork and left for holiday. Later she started emailing us that we have to meet the landlord, when we told her we would be back in over a week, she emailed us to call her when we get back. I called immediately as I was scared something happened with our application. On the phone, she told me that she cannot hold the flat because we are away for so long (even though we told her) and that they will keep inserting and doing viewings and if it’s free when we come back, we can have it, if not, we will get money back. I tried to suggest we could call the landlord at least, but everything I said, her reaction was “Call me when you’re “. Two days before we came back, my husband emailed her asking how is it looking with the flat and she just answered that I have to call her on Monday. So I called her on Monday. I called the office four times, she tried to call me once when I was at work super busy. Then she emailed how she tried to reach me (1:4!) and that the flat has been rented to someone else because we were gone and we weren’t willing to communicate via email or phone enough! And then she said that we didn’t tell her we were going away for two weeks but just for weekend! So in the end, she gave the flat to someone else because she didn’t listen properly. We turned down other viewings, we were chill and thought we were safe. After we came back, I had a looot of trouble with my previous landlord as I already told him I was leaving. We lost over a week of searching for a flat because she didn’t tell us straight away. And that’s not it. Now, over a week and a half after we came back, I found the flat still inserting, and even for cheaper. So that either means that she lied to us and they just didn’t want to give it to us or the other person decided not to take and she didn’t want to contact us. In conclusion, worst communication ever. We lost a lot of opportunities on good places, money and nerves because of fake promise from a woman called Behnaz.
5/5
TrustpilotExcellent service from Shaun
Excellent service from Shaun, he helped us a lot to find the perfect house. Really good agency and estate agent!
Thank you so much for your kind words, Carmen. We really appreciate you taking the time out to share your experience with us, and we agree, Shaun is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotWish I was able to give 0 stars.
Where do I even begin? The 7 contract changes to get what was actually agreed to? The fact the the agent cannot work out the 6 months from February certainly isn’t JUNE? That despite sending correct spelling of my partners name twice, the name was spelt wrong AND I WAS BALMED FOR IT? Or maybe the passive aggressive and rude tone of every. Single. Person. That I encountered at this company. If you don’t want to waste your time and don’t want your money stolen, I would HIGHLY recommend that you go elsewhere.
1/5
TrustpilotOffer demanded before viewing appointment
Parsons Green office fabricated reasons to block and delay viewing requests, twice, despite genuine intent to make an offer.Agent claimed that only people who make offer before viewing the property can be allowed to view. since buyer refused to make offer beforehand so confirmed viewing appointment was cancelled one-sided by the agent.If you are selling, this agent can lie to block buyers from viewing and making offers. Do not instruct however cheap they must he.
1/5
TrustpilotVery disappointed with Haringey’s …
Very disappointed with Haringey’s branch. Was on the phone with a agent that should learn how to talk with people, pretentious unprofessional young lady...feel sorry for her, she has no idea what she was talking about...Don’t recommend it at all, look for another agency instead.
Hi Helen, thank you for bringing this to our attention. We're sorry we didn't meet your expectations here and would like to find out what happened. Please contact us at clientrelations@winkworth.co.uk in order that we can investigate further.
5/5
GoogleWilliams Allder were professional at all times and sold my house in under 4weeks. I would not hesitate to recommend them to anyone looking for an Estate agent who is refreshingly different from the rest!
1/5
TrustpilotSteer clear of the branch in West…
Steer clear of the branch in West Norwood. The owner is rude and arrogant, and entirely unhelpful. He will come over well with his pitch, but things may change. The women who run the office are friendly and efficient. My advice would be to do it yourself. In the end, I did the selling, organised conveyancing, spoke to my buyer and seller directly. It isn't rocket science
1/5
TrustpilotDo Not Use these Guys
They are the worst estate estate agents I have ever worked with. I am speaking about their Tooting Branch. Their are unprofessional, you get handed from one person to another, they don't communicate and go out of their way to be obstructive.
Good evening. I am sorry to read of your dissatisfaction with Winkworth Tooting on this occasion and I have sent a separate message to you asking for further information as we are unable to identify you or your reason for being in communication with the office as you have not shared your name. If you are able to provide your personal details via my other message we can look into the circumstances surrounding your comments.
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