Taylors Northampton Sales reviews in West Northamptonshire

★★★★★ 5/5

Google

Helen Brock, Property Manager has once again excelled herself, just had a bathroom renovation, which was managed by Helen. Her prompt communications, honest advise and overall commitment to the task in hand has been outstanding. Thank you

Alison · 11 October 2025

★★★★★ 1/5

Google

I cannot even get a call back from my mortgage broker. Very disappointed. No service.

Barbara · 3 April 2026

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

Claudin Luchetti and Claire are an absolute credit to the team here. They have gone out of their way to help us during a difficult time. Not only are they great at what they do, but they are genuinely kind and compassionate women. Thank you so much!

Joanne · 23 May 2025

★★★★★ 5/5

Google

Me and my boyfriend are moving into together for the first time and were really nervous about the whole process but so far Igans Pilybas has been nothing but helpful and friendly - we are really looking forward to moving in now and I would highly recommend using him if you're looking to move - thank you Ignas and Taylors! :)

Katie · 25 October 2019

★★★★★ 1/5

Google

AVOID AT ALL COSTS! I've had the WORST experience with this company. I put down a holding deposit over a week ago after viewing a property, myself and my partner have called, emailed, left messages countless times and the service has been APALLING! We never get a call back and no one has explained the process or what is going on. We've been trying to book a viewing so that my partner can also see the property whilst the checks are underway, you'd think it wouldn't be so hard considering I've paid a holding deposit! But a week later no one has booked him in yet! We've sent our documents to the branch manager and completed the vetting but have had no acknowledgement or communication, very unprofessional. They've taken our money and have treated us poorly as customers! 1 star is too generous for these crooks! Save yourself the disappointment and go elsewhere!

QUIZ · 28 November 2023

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 1/5

Trustpilot

Hi i am writing to you as I am…

Hi i am writing to you as I am frustrated and disappointed with the Brentwood branch.I had a confirmed move in date which was for the 1st April and 2 days before receiving the keys iv had no communication with Connor who was my agent dealing with me.I've called and he has said I cannot move in and will have to be the following month on May 1st i didn't have a choice as i was packed and ready and put a holding deposit. I called every week for a update on the contract and Connor has lied to me making excuses and promises.Its now 12th may and he has no explanation and why he hasn't contacted me for a move in which was supposed to be 12days ago.Tara is the manager whom i have left messages for and had no response for 8weeks.I have now asked for a refund 10days ago and still haven't received it.I have made several complaints throughout the process waiting for Tara to deal with the situation and have had no sign of her.I am living out of boxes for 2 months and lost out on many other properties. At this moment I just want my money to be returned. Connor and Tara need to be investigated as this has lasted to long and have lied throughout the process which has led here

Habibur · 12 May 2022

★★★★★ 1/5

Google

I am extremely disappointed with the lack of knowledge and shameful professionalism displayed by the branch manager at Taylor's estate agent. My experience with this individual has been nothing short of a nightmare. From the very beginning, it was evident that the branch manager had a limited understanding of contracts, professionalism and the law in general. Their lack of knowledge was apparent in their inability to answer basic questions about the properties they were supposed to be representing. It was clear that they had not done their homework and were simply trying to wing it. Furthermore, the branch manager's lack of professionalism was truly shameful. They consistently displayed a dismissive and condescending attitude towards me as a client. Instead of treating me with respect and providing the necessary assistance, they seemed more interested in rushing through the process and making their point clear. Their lack of attention to detail and disregard for my concerns was truly disheartening. Communication was another major issue with this branch manager. They were often unresponsive to my calls and emails, leaving me feeling ignored and frustrated. It seemed as though they had no interest in maintaining a professional relationship or providing the necessary support throughout the renting process. Overall, my experience with the branch manager at Taylor's estate agent was extremely disappointing. Their lack of knowledge and shameful professionalism left me feeling undervalued as a client. I would strongly advise anyone considering using this agency to think twice and explore other options. No response needed either, I was compensated as I had to take this to the property ombudsman who were much more helpful than a certain 2 individuals. Such a shame…

Anthony · 24 October 2023

★★★★★ 1/5

Google

Embarrassment of a company! After cancelling our viewing on Saturday we were then told they would contact us to re-arrange which never happened. Called the office to get a viewing of the property which was confirmed by a member of staff. On the day of the viewing after waiting outside the property for 15 minutes with no agent in site we called the office to be informed it was in fact our fault for not waiting for them to call back to confirm the viewing time which was never mentioned as we were given a viewing slot on the phone earlier in the week. DO NOT DEAL with Taylors unless you enjoy wasting time.

Josh · 24 October 2023

★★★★★ 1/5

Trustpilot

An incredibly poor service

Quite possibly one of the worst estate agents we have dealt with.We were contacted by one of the agents from the Welwyn Branch, who repeatedly told us that unless we had our house valued, we would not be taken seriously by Vendors. After being called on the third occasion by the agent, we decided to get a valuation and I contacted him by return, to let him know that we had. Even though the valuation had been the day before, the agent told me that it would be useful if he also valued my house. This would have been the fourth valuation in the space of 6 months.We were then called by someone from their call-centre and although, seemingly impossible, the service was even worse.All that the lady we spoke to wanted to do, was sell us a product. No real interest in us, or what we were looking for in the housing market. I finally gave in and asked how much the service would cost - she had no idea. When I questioned how she could try to sell me a product, where she did not know the cost, she became flustered and told me that her she would liaise with her "boss". The first time, he apparently told her that he would provide me with info, as he was in my area. When I asked when, she told me he was not, but he could be. When questioned further, he was not going to be in our area. So, I asked her to get him to email me - he was not able to. I then asked her to get him to call me and I was told he would. One week later, she called me back, not remembering me at all. I then got the whole sales pitch again. Enough was enough. I asked to make a formal complaint and was told her "boss" would call me, as he took these things seriously. Still waiting.You are treated as a number and not a person. I am not really sure how they can still be in business.

John · 20 April 2022

★★★★★ 1/5

Trustpilot

Long sutton branch spalding

Did not have a good experience, i am sure this is not just my experience of this particular branch. Went to buy a house as a first time buyer june july of last year (2021)Offer was accsepted as we went under the asking price as needed a little bit of updating. A few weeks in the vendor pulled out i do not blame william H Brown for this but what i am not happy with was how i was spoken too after. As the shop was close by i went in to ask if a reason was given to pull out and to see if they had anything else on the books they could offer me or show me. I wont use names as this would not achive anything but when i asked about the reason one of the estste agents was very cold and had an angry demeaner and said "well perhaps if you had given them the asking price they wouldnt have pulled out". Her behaviour towards me was unprofessional impolite and she made no attempt to help me look for another house on her books and i know looking back they had a few.I dont think it was my fault the vendor pulled out,and if they couldnt afford it why did they accsept my offer, blaming the buyer i dont think is right.My partner did decide to offer full asking price as we did like the house but this was declined. I walked away at this point and havent looked back nor will i ever use this branch again. If your in the local area i would recommend phoenix or c carters. I have now successfully bought my first home else where in the same village. This maybe my experience i have heard others having a simlar experience with one particular agent.

Customer · 12 April 2022

★★★★★ 5/5

Google

We have lived in the property for 9 years now and Helen brock is always so helpful with anything we need! Even down to a birds nest in the chimney.. lots of giggles about the birds but no problem big or small is a bother! We love living where we are and it’s always a pleasure dealing with property management.. thankyou!

DayWalkerEm · 11 October 2024

★★★★★ 5/5

Trustpilot

Fantastic turnaround in Lettings

I have had a very difficult relationship with WH Brown over my years as a professional landlord and considered them to be among the worst agents in my area .However they really have got their act together, in recent times, due to a change in Management in Lettings starting with Izabela and latterly with Olivia .Olivia has been fantastic not only has she done what she said, she has achieved more than 30% more rent than I was getting and a new tenant was found interviewed and signed up within a week with no hassle or inconvenience to me .Thanks for making my work life easier Olivia I cant recommend you enough and won't hesitate in using WH Browns in future .

David · 4 March 2022

★★★★★ 1/5

Trustpilot

Purchasing a property

Tried purchasing a property and had the offer accepted on agreement it was removed from the market with no further viewings. Solicitors were involved and all checks completed. They continued viewings, without our knowledge, and we were gazumped. DO NOT use this estate agents!!!

Clara · 15 October 2024

★★★★★ 5/5

Trustpilot

We have recently purchased a property…

We have recently purchased a property from Clare Johnson at the Bawtry office. The level of service we received was exceptional.Clare provided prompt replies to our many queries, chased the conveyancing solicitors for responses and kept us fully informed throughout our long sale. Clare’s professional, friendly and knowledgeable approach was extremely reassuring during this very stressful time.All the supporting staff at the office were also helpful and friendly and supported us if Clare was away from her desk (thank you Suzanne!)

Customer · 24 February 2022

★★★★★ 1/5

Google

I rented a flat from Taylor, it's been over a month I moved out Taylors will not refund me my deposit, I have been calling and they keep telling me I will get it in 10days its over a month now, some many times they will not answer. Please people should stop using Taylors that deposit policy is a scam.

Jay · 11 October 2024

★★★★★ 1/5

Trustpilot

They Only Care About Making Money, Not their Landlord, Not Their Tenants

The Norwich Branch is the worst!! This company gave me tenancy but on the start day of tenancy I was made wait the whole day and I was given the keys only at 6PM. I found another poor tenant waiting outside their office at 6 PM to collect her keys. So its something they do it with everyone. Secondly, I needed their letter as my proof of address (on top of my tenancy agreement) stating that I am living in their property from xxxx date. This is because within a week of my move I didn't have any utility bills with me as my second proof of address. I requested a letter from WH Brown. They made me wait all day again and then just before closing the office they said they can't promise when they can give it and also with attitude that- "This is something we do not do, but we are doing it for you". Wow really?? Land Lord and letting agents do provide letters to their tenants should the tenant is required to proof their address. Anyway, why was I then told the whole day that it will soon be emailed to me but at the end "I can't promise when it will be emailed to you"? So unprofessional. I took time off from work to go to school next day to complete school admission. They don't take responsibilities of their mistake and improve it, instead they blame their unprofessional service on you and make you feel it was your mistake to request any letter, help or service from them. They are my 3rd letting agent in the UK and I have never encountered such attitude and unprofessional-ism from my 2 previous letting agents! In fact my previous letting agents were very helpful to me. WH Brown Norwich branch seemed to only care about their business and money. They have no empathy, they ignore you once you become their tenant, they show attitude when you call them. They do not seem to care for and serve the community. Shame!

Lily · 7 February 2022

★★★★★ 1/5

Trustpilot

Rotherham Branch are quite possibly the…

Rotherham Branch are quite possibly the worst letting agent in the world. Avoid using at all costs. Agents lie, they do not return calls and with regards to maintenance, should it really take 4.5 months?

Adrian · 27 May 2026

★★★★★ 1/5

Trustpilot

Unprofressional and tell lies to get…

Unprofressional and tell lies to get you to sign. We rented a house that was with them but also with another estate agent (weird) they advertised it as one price on right move with no deposits and they tried to change the prices after we signed. Promised us the house was going to be painted and plastered before we moved in and when we moved in it was a horror show, including mouldy food still in the fridge! Baring in mind this was the middle of a pandemic. When we called to complain we were told they no longer worked with the other company and did not deal with this property at all anymore. Keys were lost in their offices when we went to move in, and just a total lack of organisation or care for their tenants. A year later when we move out surprise surprise it is them that want the keys back to rent the house out again.Unless you are desperate for a house I would avoid!

Gertrude · 7 January 2022

★★★★★ 1/5

Trustpilot

Avoid Charly Saunders at Grantham

Avoid Charly Saunders at Grantham, Lincolnshire branch. Appalling and unprofessional, needs retraining on how to manage properties as well as how to actually handle customers. Two-faced only wants to extract your money and then will blacklist you after. Stay away!

Ferraro · 15 April 2026

★★★★★ 5/5

Google

Helen Brock has managed my property for over 10 years and I have always been very pleased with the service she has provided. Her knowledge of the sector and expert advice has been really helpful, particularly because I was new to being a landlord. Thank you.

Ian · 8 April 2025

★★★★★ 1/5

Trustpilot

Let down and disappointed

After careful consideration I decided to use the estate agent william h Brown to sell my house. After signing the agreement I was waiting 2 weeks for the photographs which I thought was way to long. When house finally went live It sold within a few days. After some weeks I heard nothing I was also using their solicitors Black's. My house was in joint names but I was the main name and stressed I would like all correspondence. I understand it has to be sent to both but it was all sent to my daughter from solicitor which she didn't notice as it was in her spam email. This delayed us by 2 weeks I was very angry as william brown had given them the details. I received no explanation so I dealt with Black's solicitor if I wanted updates etc the were absolutely brilliant. For the money estate agent charged I expected better service. I was not going to give a review however after weeks of completion I received a call off william brown asking if I lived at my old address and would I be interested in selling!!! I can't believe they still had me in their books and did not know I had completed what utter horrible and inconsiderate service. Hopefully I will not be selling in the future but will think very careful about who will sell my house.

Mrs · 4 December 2021

★★★★★ 5/5

Google

Polite and professional team! Olivia went above and beyond to find good tenants. Great communications and guidance, 8-day turnaround from photos taken to new tenants moving in. Very impressed.

Sarah · 24 October 2023