Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAVOID!!!! AVOID!!!!! AVOID!!!!!!!
(Update below...)
This centre is an absolute disgrace and shambles!
We, regrettably, entered into a lease at the beginning of September and I only wish we'd read these reviews first!
The staff lie about virtually everything and then the customer service is some of the worst I've experienced in my life.
We still don't have Wi-Fi, can't print or connect the TV or have customers around. They lied about the invoicing and then blamed the staff member being too new/junior! Don't put them in that position if they are that clueless, or are actually just liars!
The staff are now ignoring us and telling us to communicate via the app.
I've been in business 30 years and this is by far the worst decision I've ever made!
DO NOT MAKE THE SAME MISTAKE I DID! Find another office, or you'll 1 million percent regret it!
If I could give minus stars I would!
Toilets also stink, dirty kitchens and security doors that don't lock (in the corridors), so we're expecting to be robbed in the very near future!
I'm currently seeking legal advice to get out of this place!
23-Sep-25 - Update (following the response (after 5 days) from Regus)...
They have now replied telling me to open a ticket in the app. I've done this several times and just get an automated email with no further action. The reply pretty much sums up the service at the centre.
I've attached my latest submission, before today's...I guarantee there will be no reply again.
Shocking Regus, sort it out!
Wayne · 24 September 2025
Agent replied · 8 October 2025
Hi Wayne, thank you for taking the time to share your feedback. We’re sorry to hear about your experience. Please log a ticket through the Help section of your online account so our customer service team can review the matter and provide direct assistance. Thank you.
★★★★★ 1/5
TrustpilotWARNING: Regus is holding mail HOSTAGE, putting businesses at risk.
After 6 years as a loyal, paying client, Regus has been holding our company's mail hostage for weeks due to their own failed and chaotic internal KYC process.
Mark · 20 October 2025
Agent replied · 22 October 2025
Hello Mark,
I’d like to extend a personal apology for any delays you’ve experienced.
We are required by law to follow anti-money laundering regulations when receiving updated customer records, and this process can take several days. As we are following a governmental procedure, it would be illegal for us to provide Virtual Office services to you until the process is completed in its entirety.
I would be happy to help ensure this is completed as swiftly as possible but you’ve posted anonymously. Please email me at lorraine.brule@regus.com with your business details and I will help.
Best regards,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotFive stars for my overall experience with Regus.
My overall experience with Regus for last couple of years have been great. They are so flexible and supportive. From the management to receptionists, extremly wonderful and helpful.
Maryam · 7 October 2026
Agent replied · 10 October 2026
Hi Maryam, thank you so much for your wonderful review and for being with us for the past couple of years! We're delighted to hear you appreciate our flexibility and the consistent support from our management and reception teams. We truly appreciate your continued trust!
★★★★★ 5/5
TrustpilotThe staff at Regus Fleischmark 1…
The staff at Regus Fleischmark 1 (Vienna) are consistently professional, helpful, and responsive. They create a welcoming and well-organized working environment, and their support makes the office experience smooth and efficient. I am very satisfied with the level of service and the overall atmosphere at my office location.
Maria · 20 May 2026
Agent replied · 23 May 2026
Hi Maria, thank you so much for your thoughtful review. We’re delighted to hear the team’s professionalism, responsiveness, and support have helped create such a welcoming and efficient working environment for you. We truly appreciate your kind feedback and look forward to continuing to support you!
★★★★★ 5/5
TrustpilotUpon taking delivery of our new office
Upon taking delivery of our new office, the attention of the staff is what it sets it apart from other properties, we have checked other properties around and most of them looked abandoned, neglected, in addition the privacy, location, parking availability made Regus a logical choice for us.
Armando · 19 May 2026
Agent replied · 23 May 2026
Hi Armando, thank you so much for your thoughtful review. We’re delighted to hear the attentiveness of the team, along with the privacy, location, and parking availability, helped make Regus the right choice for you. We look forward to continuing to support you in your new office!
★★★★★ 1/5
TrustpilotThey will bombard you with phone calls without your consent.
I looked at Regus’ website to find out about their pricing for some business space. I could not see their pricing without providing my email address and phone number. I foolishly provided it but was careful with permissions to say I was happy to be emailed only.
Paul · 21 May 2026
Agent replied · 23 May 2026
Hi Paul,
I’m very sorry to hear of your dissatisfaction and would like to help.
In order to have your contact details removed from our distribution list, please email the relevant details to me at lorraine.brule@regus.com.
Best wishes,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotThe website made it easy to book and helpful staff
The website made it easy to book online. The representative managing the meeting room was very helpful and friendly. The meeting room was clean and had everything we needed.
Jim · 20 September 2026
Agent replied · 22 September 2026
Hi Jim, thank you so much for your thoughtful review! We're delighted to hear the online booking process was easy, our team was friendly and helpful, and the meeting room was clean and had everything you needed. We hope to welcome you again soon!
★★★★★ 5/5
TrustpilotReally great office & Reception
Really great office, Roberto on reception, helps to settle you in and is super helpful, makes you feel relaxed.
Everything you need with a great environment
Eliott · 6 October 2026
Agent replied · 10 October 2026
Hi Eliott, thank you so much for your wonderful review! We're delighted to hear you enjoy the office and welcoming environment. It's especially great to know Roberto at reception has been so helpful in making you feel comfortable and settled. We'll be sure to share your kind words with him!
★★★★★ 1/5
TrustpilotOur experience with Regus has been far…
Our experience with Regus has been far from satisfactory.
Vijay · 20 February 2026
Agent replied · 22 February 2026
Hi Vijay,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotHere is a very nice workplace
Here is a very nice workplace.
Thank you
JUN · 9 October 2026
★★★★★ 5/5
TrustpilotExcellent Office Rental
The offices at Regus have made me very grateful that I found them. The offices are clean and professional and the Staff is amazing!
Elizabeth · 8 October 2026
Agent replied · 10 October 2026
Hi Elizabeth, thank you so much for your wonderful review! We're delighted to hear you're enjoying our clean, professional offices and the excellent support from our team. We truly appreciate your kind words!
★★★★★ 5/5
TrustpilotI have now found a space that works for…
I have now found a space that works for me, but I wanted to acknowledge the genuine effort and comforting service I received from the team here.
Nathaniel · 18 September 2026
Agent replied · 22 September 2026
Hi Nathaniel, thank you so much for your thoughtful review! We're delighted to hear you found a workspace that suits your needs and appreciated the genuine support from our team. It's wonderful to know they took the time to show you around and make sure you were comfortable and ready to work. We truly appreciate your kind words!
★★★★★ 5/5
TrustpilotJonathan provides excellent management…
Jonathan provides excellent management and support for our time in the offices. He provides great customer service and is easy to work with.
George · 8 October 2026
Agent replied · 10 October 2026
Hi George, thank you so much for your wonderful review! We're delighted to hear Jonathan provides such excellent management and customer support. It's great to know his professionalism and helpful approach make your office experience so positive. We truly appreciate your kind words!
★★★★★ 1/5
TrustpilotThe company charged me $129.00 for a…
The company charged me $129.00 for a virtual office I never used. I tried to cancel, but they did not accept it. They said it is a 24-month agreement. I have paid for almost 1 year, and now I am charged 198 per month.
Thaís · 19 May 2026
Agent replied · 23 May 2026
Hi Thais,
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologise if we haven’t provided you with the level of service that you expect and deserve from Regus.
A member of our team has emailed you to further assist.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotIt’s the best service ever
It’s the best service ever , great offices and reasonable prices , I’m with Regus since 2018 in west pay towers in Qatar , also now continuing with new office in alshomoukh towers in Qatar too , the best service of high class business.
HASSAN · 19 May 2026
Agent replied · 23 May 2026
Hi Hassan, thank you so much for your kind review! We’re delighted to hear you’re enjoying the great offices, reasonable prices, and the level of service provided. We hope to welcome you again soon!
★★★★★ 5/5
Trustpilotphuket
The staff are very proactive, helpful, and always willing to provide advice and find solutions. They are also very easy to consult with.
New · 5 October 2026
Agent replied · 10 October 2026
Hi, thank you so much for your thoughtful review! We're delighted to hear our Phuket team is proactive, helpful, and always ready to offer advice and find solutions. We truly appreciate your kind feedback!
★★★★★ 1/5
TrustpilotHORRIBLE EXPERIENCE!!! Eric Area Manager…
After the many reviews online of Regus and Spaces charging people 3 months rent upfront, plus, other small deposits, myself included in this, be warned!
Chris · 22 September 2026
Agent replied · 22 September 2026
Hi Chris,
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
I would love to help you but I haven’t been able to identify your account. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)?
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 1/5
TrustpilotAbsolute Scam
Absolute Scam, Jimmy the sales person will tell you everything you want to hear, only once you sign the contract do you find out about all the extra charges for services originally you were told are part of the package. Stay far away!
Nathanheggiegmail.com · 21 May 2026
Agent replied · 23 May 2026
Hi Nathan, I'm sorry you feel this way.
I assure you that we are committed to the highest standards of integrity, openness, and professionalism, and would never knowingly provide inaccurate information.
We truly value your business, and a member of my team has contacted you to assist.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 1/5
TrustpilotI have been a client at the Regus CFC…
I have been a client at the Regus CFC My Way center in Casablanca since January, and unfortunately the level of service has been consistently unacceptable. However, the situation has now reached a point where it is seriously impacting my business activity.
Mathieu · 21 May 2026
Agent replied · 23 May 2026
Hi Mathieu,
I’m very sorry to hear of your disappointment. Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details. Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again. Thanks again for your comments, which help us improve.
We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotThe staff member is always very helpful
The staff member is always very helpful. She went out of her way to make sure I had everything I needed.
Peter · 6 October 2026
Agent replied · 10 October 2026
Hi Peter, thank you so much for your wonderful review! We're delighted to hear our team member went above and beyond to ensure you had everything you needed. We truly appreciate your kind recognition!
★★★★★ 5/5
GoogleI had issues with the internet this morning and I had popped down to the reception to resolve this matter, ed at Regus northampton. Swiftly resolved the connection issues, and allowed me to continue with my work promptly
Vxnommm · 10 June 2026
Agent replied · 10 October 2026
Hi Vxnommm Vxnommm, we are pleased you had a positive experience with us and thank you for taking the time to leave us a 5-star review score. We're happy to hear you had a great experience with Ed. We hope to see you again soon!
★★★★★ 4/5
TrustpilotWell located office space with friendly staff and great rates.
Once I got through to a human on the end of a phone, it was effortless. The online booking system is not clear at all. The room was clean, with excellent wifi and there was a kitchette as well. Reasonable rates.
Saskia · 18 May 2026
Agent replied · 23 May 2026
Hi Saskia, thank you for your thoughtful review. We’re delighted to hear you enjoyed the clean workspace, excellent Wi-Fi, friendly team, and great value, though we’re sorry the online booking system was not as clear as it should be. If you experience any account or booking issues in future, please raise a ticket through the Help section of your online account so our team can assist you directly.
★★★★★ 5/5
TrustpilotExcellent service at Regus Newbury
We have been working with the team at Newbury Regus for over twenty years, and needless to say we have found the service to be professional, prompt and efficient. The team are friendly and quick to respond to requests.
Jo · 22 May 2026
Agent replied · 23 May 2026
Hi Jo, thank you so much for your thoughtful review. We’re truly delighted to hear the Newbury team has consistently provided professional, prompt, and friendly service over the past twenty years. Your continued support means a lot to us, and we look forward to continuing to support you for many more years to come!
★★★★★ 5/5
TrustpilotGreat Response Times and Easy to work…
Great Response Times and Easy to work with. From the very first call to moving into the office and working, everything has been great! The staff are wonderful, helpful and quick to reply. The prices are reasonable as well.
Sarah · 21 May 2026
Agent replied · 23 May 2026
Hi Sarah, thank you so much for your thoughtful review. We’re delighted to hear everything from your first call through to moving into the office has been such a positive experience, and that the team has been helpful and responsive throughout. We truly appreciate your kind feedback and look forward to continuing to support you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.