Dixons West Midlands reviews

★★★★★ 5/5

Google

Excellent customer service and went above and beyond especially Jaya Hughes

Callum · 17 August 2025

★★★★★ 5/5

Google

Well words cant Express how they worked so hard. Sarah and her team were A star, they couldn't have done any more for us,we just let them do there job, which they did. The team are so so helpful and Pam is also good at her job. In fact you feel at home when you go in to dixons estates, they make you feel at home and cant do enough for you. I would not hesitate to use them again 10 out 10.

Louise · 26 August 2019

★★★★★ 5/5

Google

“Sarah can sell any house “ my friend told me and I didn’t think I was going to be as lucky. Within 2 months my house was sold. Nothing was too much and any queries Sarah and Lori were fabulous. Amazing Teamwork and Pam too for sorting out my mortgage. They all made my last experience of moving, selling a house a much better one. I am now in my forever home - couldn’t have done it without The Team. Thanks Guys.

Rose · 26 August 2019

★★★★★ 5/5

Google

We actually have our house on the market with another estate agent. However, Dixons have been far more proactive in helping us find a house. Dale and the team have battled like Rocky Balboa to win the ‘let’s get them a house match.’ At one point Dale even lay on the floor of a box room to see if we could fit a bed in there. Dixons go over and above the expected level of service. We still haven’t found a house yet but at least Dixons call us before a house is on the market to give us first foot through the door. More than can be said of our current estate agent. Well done to you all.

Luke · 26 August 2018

★★★★★ 5/5

Google

Dale and hannah provided a top class service which helped me immensely. I was selling my mom's house as she was moving to warden controlled accommodation. Dale went out of his way to make the sale run smoothly and helped at every point with viewing, surveyors etc as I was at work and mom being 83 was a bit confused and vulnerable. I trusted him immensley and he made the sale and transaction easy. Thank you Dale....would I recommend??? Definately yes :-)

Bernie · 26 August 2018

★★★★★ 5/5

Google

A HUGE thank you to Alison who went above and beyond to ensure the process of buying my property went smoothly... even when there were bumps in the road. Alison always got back to my calls and emails promptly and was very thorough in her updates and advice which left my feeling calm and confident. I would be more than confident in using Dixons again after this experience and would recommend them to friends and family without hestitation. Thank you!

Dan · 26 August 2018

★★★★★ 5/5

Google

Sarah started our sale but moved store part way through. Lori was amazing all the way through she was responsive and always done her best to help. Pam arranged our mortgage she was always ready to help, she's extremely responsive and even answers emails and calls when she is away from the office! we were definitely happy with the service we had and would recommend in the future.PositiveResponsiveness, Quality, Professionalism, Value

Eloise · 25 August 2021

★★★★★ 5/5

Google

Couldn't ask for more. Exactly what we needed! The mortgage broker have been incredibly reliable, offering help at all stages throught the process. As a first time buyer I was worried about embarking on this daunting process, but Pam Cheema was so helpful and informative that my nerves were instantly calmed. I felt that we were in safe hands at all times and I can't thank them enough. Many thanks for everything Iliana e Oreste.

Rup_89 · 25 August 2020

★★★★★ 5/5

Google

I spoke to Teliah at dixons about issues i was having with my property. She really assisted me and gave great advice. I’ll be sure to use Dixons for all my property lettings

Kasib · 25 July 2024

★★★★★ 5/5

Google

We used Dixons to sell an empty property in close proximity to the branch, everything was straight forward and the house was marketed within a couple of days of our initial appointment. An open day was held the following weekend and we did …

Amanda · 16 October 2025

★★★★★ 5/5

Google

Teliah is amazing sorting out our request and accommodated us to move in very quick . Our family is very grateful . Other staff are helpful as well with all our queries over the phone. 😊 …

Rowelyn · 26 February 2024

★★★★★ 5/5

Google

Very pleased with the service. The staff was very professional and proactive. From arranging the first viewing to getting the keys to the house they were available at each step. Thank you Dixons Team. Special thanks to Courtney and Jan. You guys are awesome

Garima · 25 August 2023

★★★★★ 5/5

Google

Our Mortgage Advisor was Pam. She was helpful, attentive, clear and broke everything down for us so it was easy to understand. This was our first mortgage and slightly different to normal as we were buying from family but Pam helped us through each stage from the very start to the very last day of completion. Total Superstar!PositiveResponsiveness, Professionalism

Natasha · 24 October 2021

★★★★★ 5/5

Google

Dixons selly oak branch letting agent Absar Serwar is a really good and honest guy i saw one property and i said i am ok with this property he sort out everything within two to three days. Thanks to Absar Serwar

Malik · 25 August 2023

★★★★★ 5/5

Google

Our Mortgage Advisor was Pam. She was helpful, attentive, clear and broke everything down for us so it was easy to understand. This was our first mortgage and slightly different to normal as we were buying from family but Pam helped us through each stage from the very start to the very last day of completion. Total Superstar!PositiveResponsiveness, Professionalism

Natasha · 25 August 2021

★★★★★ 5/5

Google

I spoke to Teliah , she was so lovely and very helpful . Helped to answer any questions I had and was very understanding

Livi · 25 July 2024

★★★★★ 5/5

Google

I had a great experience with Sorsha Owen, she was so kind and cares also Answered me so quick and solved my problem in a perfect way. I really appreciate it and hope she do well in this way. I want to tell her as a little thank you, I want to host you in our new cafe and restaurant, British version cafe and lounge, for a free breakfast. Thank you so much.

Anisa · 25 June 2024

★★★★★ 4/5

Google

Ms. Dawe is very helpful and responded to my queries and concerns in a timely manner, which makes the whole rental process go so smoothly. Would have been better if the tenancy agreement is available earlier before moving in.

Anyon · 25 August 2023

★★★★★ 5/5

Google

We have now been living in our new property for two months and Anna Meredith has helped us every step of the way. She has been responsive and informative through the whole process which has made the whole process pain free. We're super happy with our property, and the service from Dixons. Thanks Anna!PositiveResponsiveness, Professionalism

Karl · 25 August 2021

★★★★★ 5/5

Google

I cant thank Lori enough, she was so helpful in our search for a new home, every viewing she had a smile on her face and nothing was ever to much trouble, she always kept me up to date with emails as soon as a new house come on the market i would hightly reccomend to anyone house hunting

Demi · 25 August 2020

★★★★★ 5/5

Google

We had a great experience with Dixons. Daniella communicated very well throughout the whole process of moving into our rented property and kept us updated and was very helpful. Thank you so much to Daniella!

Alex · 25 August 2023

★★★★★ 5/5

Google

Lori was amazing from day one knew exactly what kind of house I wanted and didn't feel pushed into buying somewhere for the sake of it as she got to know me. Sam was amazing once I'd made my decision helping me with chasing solicitors and getting things moving along. Couldn't recommend them enough for all they did for me.

Daljit · 26 August 2019

★★★★★ 5/5

Google

Used dixons to buy my first and second home. Lori and Courtney have supported me through the process efficiently and we're always communicative with me. Luke who is the internal mortgage adviser was always willing to help through my process and on the phone when I needed him even on his days off. Jan the sales progressor was so helpful in chasing solicitors and managing to get everything I needed done before my mortgage in principle ran out a tough task but with their support it was pulled off and effective.

Laura · 29 October 2023

★★★★★ 1/5

Google

Poor communication. Enquired about a property to view. Asked what the rental income would be once purchased. They said I will check and come back to you. No one did. I then receive a call two days later saying I had a missed call. I explained I enquired about a property, to be told it’s just sold. He then laughed at me and said they are hopeless aren’t they. I explained to him it’s very bad communication and you don’t laugh and make a joke at something especially because I potentially lost a property due to their commutation. Avoid where possible. I then receive an email from customer services. I provided my mobile number and they failed to call me back even though they claimed they care.

Gurdip · 22 March 2025