Dixons West Midlands reviews

★★★★★ 5/5

Google

Being a Branch Manager of another estate agents, I chose to use Dixons to sell my house as the local agent. On the day of my first block viewing, I had the pleasure of meeting Lee Thompson a sales negotiator from the branch. Lee was very professional showing the client around and being able to answer any question to the best of his knowledge. Lee you have a great future ahead of you in residential sales, keep up the good work!

Nicky · 16 December 2025

★★★★★ 5/5

Google

Dixons were honestly great to deal with. Super professional but also really easygoing, which made the whole process way less stressful. They kept me updated the whole time and managed to sort me out with a place to live within a month. Everything was handled quickly and smoothly, big thanks to the team for actually getting things done. Would definitely recommend.

Mashud · 16 February 2026

★★★★★ 1/5

Google

Absolutely disastrous mortgage advisor and services. While the sales team is very efficient, the mortgage advisor (Luke) is highly incompetent and unprofessional. If you want to have a calm and relaxing experience of getting a mortgage or re-mortgage your property, don't work with this store. I was given inaccurate, erroneous and late information on several occasions. I was asked to provide documents that were not needed by the bank, and when I complained, Luke made sure that he would delay my work several times knowing he could cause me financial damage given the volatility of the interest rates. Not only did he make sure he would not put my application through until the last day (just to stress me), but I also had to find the best rates myself and tell him which one to apply for, for a service that I have paid! If this is a service you like to receive, then this is the best place for your mortgage application.

B · 25 July 2024

★★★★★ 1/5

Google

Absolutely disastrous mortgage advisor and services. While the sales team is very efficient, the mortgage advisor (Luke) is highly incompetent and unprofessional. If you want to have a calm and relaxing experience of getting a mortgage or re-mortgage your property, don't work with this store. I was given inaccurate, erroneous and late information on several occasions. I was asked to provide documents that were not needed by the bank, and when I complained, Luke made sure that he would delay my work several times knowing he could cause me financial damage given the volatility of the interest rates. Not only did he make sure he would not put my application through until the last day (just to stress me), but I also had to find the best rates myself and tell him which one to apply for, for a service that I have paid! If this is a service you like to receive, then this is the best place for your mortgage application.

Bahman · 25 July 2024

★★★★★ 1/5

Google

I rent my house through Dixons Agency, the customer service is very bad. They charged me for management, agreement, and Electricity certificates are £1373. I called the office nobody answered and the machine answered to leave a message, I left a message and no one responded for a week, I repeated that for three days, I visited the office and they said the manager would contact me but no response for 10 days. High not recommended, I used Dixon because the people recommended and they have a good review. That is my experience with them and leave that to your judgment.

Saarry · 25 July 2024

★★★★★ 5/5

Google

I am writing this review for my property manager, Samuel Barnett. Samuel has consistently demonstrated exceptional professionalism, responsiveness, and a genuine dedication to his role. Every request, no matter how big or small, is handled promptly and efficiently. His helpful attitude and commitment to ensuring tenant satisfaction make him stand out. From the very first interaction, Samuel has been approachable and proactive, addressing maintenance issues swiftly and keeping the property in excellent condition. His communication skills are top-notch, always providing clear and timely updates. I feel fortunate to have Samuel overseeing my property.

Mohammed · 25 July 2024

★★★★★ 5/5

Google

The staff were very understanding, especially Corey. After I showed him the comparison between the condition of the house when I moved in and when I moved out, he actively helped me communicate for the full release of my deposit. Thank you, very much appreciated!

Shuying · 13 September 2025

★★★★★ 5/5

Google

We used Countrywide to sort our mortgage. Luke is absolutely fantastic! Professional, friendly & thorough. 100% recommended! Thank you again Luke.

R · 16 February 2026

★★★★★ 5/5

Google

I worked with Jaia on my application to rent, and she was extremely helpful and couldn’t do enough for me! The process was smooth, easy and much less stressful than other estate agents I’ve dealt with. Highly recommend!

Olivia · 4 August 2025

★★★★★ 5/5

Google

We have had a great experience looking for a new home and have been assisted by Teliah. Teliah has been amazing and has kept us well informed throughout our process and has advised us on each enquiry Teliah has provided us with excellent services and has been keeping us informed throughout the process. I have no hesitation in recommending Dixons. The best housing agent and I will definitely recommend them anytime. Hamdi

Amina · 26 February 2024

★★★★★ 5/5

Google

I had a Great experience with the lettings team, particularly Jaia who communicated very well throughout the whole process and was very informative

Shada · 29 October 2025

★★★★★ 5/5

Google

Great experience and customer care from Dixons! I’ve been messed around by lettings for a couple of months but with these guys it was a very smooth transition from viewing to renting the house! Would highly recommend, Teliah and the team were very friendly and welcoming. HOWEVER, definitely needed some music in the office as it was silent! Please allow some tunes, even the radio will do!

Dan · 26 February 2024

★★★★★ 5/5

Google

Fantastic service received. From making a viewing to signing for a property, everything was amazing and highly recommended. The process was made very easy and welcoming by the staff. Teliah was amazing with the rental process. I would recommend some soft low level music in the office to give more of an atmosphere to what already seemed like a great office and working environment.

Nigel · 26 February 2024

★★★★★ 5/5

Google

Very good experience with their Staff. Jaia was amazing and very straightforward throughout the whole process. …

Salomon · 16 November 2025

★★★★★ 5/5

Google

We reported a repair a year ago which had not been sorted by staff despite many phone calls and emails. We made a follow up phone call and were put through to Dal Bains for the first time. Within the hour he had arranged for a contactor to come out for a quote, ran it past the landlord and fixed a date for the following week for the repair to take place. Thank you Dal for your efficiency in providing a swift resolution to our problem.

Arunandnisha · 25 August 2022

★★★★★ 5/5

Google

I have dealt with Dixons, starting one year and half ago. Initially I had few lack of responses, but in the last few months I have dealt with Daniella, she has been very kind and trying to solve all my queries. She helped me with communication with landlord. And with the process of moving out, so far I am satisfied with the service provided from countryside and Dixons.

Angela · 25 August 2023

★★★★★ 5/5

Google

Amazing service from the lettings team Jaia was really helpful :)

Sav · 22 October 2025

★★★★★ 5/5

Google

The visit to my apartment was nice and warm. The agent was calm and kind as well. Thank you Dixen.

Blessing · 22 July 2025

★★★★★ 5/5

Google

Samantha ferry has been fantastic. After having on going issues with work needing to be done in my home and emails back and forth to another member of staff, Sam has now taken over my property and she has been so efficient chasing up contractors and keeping me informed on work that has been outstanding for so long. She is a credit to your team. Thanks Sam for restoring my faith in Dixons!!

Jade · 25 August 2022

★★★★★ 5/5

Google

Anna and Riana have been amazing they are really helpful and friendly. Really appreciate there help sorting through the last minutes returns or deposits etc. Anna has been amazing the last few years renting and made it so easy after bad experiences with another letting office. I am so greatful to have someone thats so helpful and proactive in getting things done! Thank you so much Anna and Riana been a pleasure and wish you both all the best!!PositiveResponsiveness, Quality, Professionalism

Samta · 25 August 2021

★★★★★ 5/5

Google

Well what can I say there are not enough complimentary words in the English dictionary to describe the staff at this branch. My main dealings were with Sarah, and what an absolutely fantastic service I received, to say Sarah went above and beyond doesn't even begin to describe her dedication and enthusiasm. I never had any problems getting hold of staff, with Sarah regularly and kindly responding to my queries and questions outside of her working hours! Communication was great and no questions or requests were to much trouble. The whole team had a cheery can do attitude when I spoke with them including Lori and Jan and it made what is usually a stressful process of selling a house easy and calm. I would never ever ever use a different estate agents and highly recommend these guys, especially Sarah, I cannot thank these guys enough

Nicola · 25 August 2021

★★★★★ 5/5

Google

Sarah led from the front but colleagues like Lori were just as helpful confident, professional and responsive. Strange time to sell a house through lock down but they stuck with it supported viewings and got us the right offer. A good experience and Sarah never stops even when she on holiday she’s keeping an eye on things Great service from a nice group of people - THANK YOU Happy to recommend Dixon’s Happy to talk to anyone who wants more - just contact Dixon’s they can put us in touch 😉👍PositiveResponsiveness, Quality, Professionalism, Value

The · 25 August 2021

★★★★★ 5/5

Google

I’ve just started the process of looking for my new home and Teliah has been an amazing help. Her courteousness and willingness to go the extra mile to ensure I get the perfect home is beyond belief. She is what we all need in the process of renting a home. Highly recommended

Kuda · 26 February 2024

★★★★★ 5/5

Google

Our boiler stopped working recently and Samuel was really quick to respond to our requests, get in touch with our landlord and have someone come out to fix it. The issue was sorted from start to finish in a matter of days and with the weather turning colder, this was very much appreciated. Thanks Samuel!!

Nikita · 28 November 2023