Crest Nicholson West Midlands reviews

★★★★★ 5/5

Trustpilot

Our dream move made possible.....

This will be the second time we have purchased a new build property through Crest Nicholson in the Berkshire area.This review relates to the Arborfield Green development and the service from Carly, Natalie and Lauren, which has been exceptional.Particularly Carly and Natalie, having helped us achieve what we were asking for. They helped us achieve our first move and have now made it possible for our second move, when our options looked bleak.These ladies have been the absolute best, we couldn't have asked for anymore from them. Their support and willingness to go the extra mile, has allowed us to move to the house that we have desired for a while. Carly and Natalie, we cant thankyou enough and Lauren for helping to get the deal signed off, you all have been great!Highly recommend this development and the team for all they have done for us. :-)

MR · 28 April 2023

★★★★★ 5/5

Trustpilot

Janet booked us in for an appointment…

Janet booked us in for an appointment on a Sunday. Sophie was most helpful. Happy to show us around various plots on site, including one of our house type under construction - this was helpful in determining room sizes & layout. I was a bit concerned about the size of the master bedroom with a built in wardrobe looming over the bed, Sophie explained that because the house wasn’t built yet we could ask for it not to be put in & possibly resite it to another room. She was full of helpful advice & good suggestions. We agreed to go through the ‘smooth move’ process. We’ve know sold and reserved our plot. Sophie came in early to minimise the time we needed to be in the office as we were required elsewhere in the country. We have been told we can call in the sales office at any time. Both Janet & Sophie have been helpful.

Mr&Mrs · 20 April 2023

★★★★★ 5/5

Trustpilot

Positive reservation experience at Potters Grange

The whole reservation experience with Crest Nicholson has been faultless. The service and support given to us by Craig has been amazing, and we wouldn’t have been able to secure our home without him! We felt extremely confident in what we were buying and had so much information given to us about the process and our homes features. A huge shoutout to Craig and the team at Potters Grange.

Katie · 26 January 2024

★★★★★ 5/5

Trustpilot

Crest Nicholson specifically at Henley…

Crest Nicholson specifically at Henley Gate have been fantastic, from explaining the process of part exchanging to keeping in contact during the process of moving. Although it’s still under way at time of writing, it makes this review very relevant of the experience we are having.

Jake · 20 May 2026

★★★★★ 5/5

Trustpilot

Katrina - Cringleford

Katrina is really great, experienced and knowledgeable. She took the time to cover all the details of buying a house and answered all the questions we had in mind which has helped us a lot as a first time buyer. She also understands our preferences and had a few suggestions for us to see what suits us best. Our experience with Katrina was very pleasant.

Sharon · 25 March 2024

★★★★★ 5/5

Trustpilot

Jane was so nice and helpful throughout…

Jane was so nice and helpful throughout the viewing process , she answered all our questions and helped us out with all the information that we need.

Zainab · 6 June 2026

★★★★★ 5/5

Trustpilot

Snagging repair

The operative was Paul Bryant who was very pleasant. He was very respectful to our home. His workmanship was first class. He is a good asset to Crest Nicholson.

Pauline · 8 September 2026

★★★★★ 1/5

Trustpilot

This company is terrible.

This company is terrible. I bought a house on October 2022. There were leaking in 2 out of 3 bathrooms. The water was pouring down to my Kitchen on the first day I move in. No insulation was installed on the top floor. The house is freezing cold this winter. Reported the issue but still nobody comes and fix it until now (5 months). Filed a complaint for 20 days but not even one email reply. Do not buy house from Crest Nicholson. 5 stars is a joke.

True · 14 February 2023

★★★★★ 5/5

Trustpilot

5 stars isn't enough!

Lucy at Wycke Place development in Maldon was exceptional in everything she has done for us to facilitate our move to the site. A fantastic rep for Crest & really informative / knowledgeable. She was able to answer all of our questions, or source answers from head office quickly & always got back to us to check in with our thoughts about the house we chose to purchase. Couldn't ask for more, fantastic! Also I want to compliment Joe on his service as well, he only joined recently & seems to have the right qualities to be successful as well.

Phil · 2 February 2023

★★★★★ 1/5

Trustpilot

After Purchase Service Dreadful

Sales team at Fernhurst Camberley were and still are great…..But the two words, customer and service shouldn’t really be in the same sentence when it comes to aftercare. Constantly being ignored or fobbed off for the last year. Don’t know wether it’s company policy or just plain incompetent staff but would recommend any prospective buyer to employ a professional surveyor.

EJ · 30 May 2024

★★★★★ 5/5

Trustpilot

Fantastic customer service!

Fantastic customer service!From the moment I first contacted Crest Nicholson about their properties at Campbell Wharf in Milton Keynes, I have been very impressed. The sales executive Martin has been very informative and incredibly helpful, answering all our questions honestly. We have now reserved a property and are looking forward to the completion later in the year. I wouldn't hesitate to recommend them.

Sam · 23 March 2024

★★★★★ 1/5

Trustpilot

Avoid this builder. "Premium" price for budget quality and zero after-sales care. Crest Nicholson - Windsor Gate

Do not be fooled by the big brand name or their marketing. Buying a house from this builder’s Windsor Gate development has been a massive and stressful mistake.

Can · 4 September 2026

★★★★★ 5/5

Trustpilot

It was a pleasure dealing with Steph…

It was a pleasure dealing with Steph Johnson. She led us through the challenging task of buying a house with thoughtfulness, humour and understanding. She was with us every step of the way, often going the extra mile to help out. Thank you.

Malcolm · 19 May 2026

★★★★★ 5/5

Trustpilot

A pleasant experience - no pressure at all!

We reserved a plot at Grange Meadows, Cannington, Somerset, and the staff could not have been more helpful. We ended up with a very long visit, as we completed all the paperwork, made our options choices, viewed the showhome, looked at completed property, basically did everything needed and more. At no time did we feel under pressure, and Julie was pleasant, helpful and sociable the whole time despite us taking up almost the whole of her day. Downside? Not able to have copies of plans and drawings :-)

Charles · 4 December 2022

★★★★★ 5/5

Trustpilot

Jo and Lucy are amazing!

Jo and Lucy at Aspen Grange have been absolutely amazing. We cannot find the words to express how grateful we are for all their help in helping us get our first home. They are quick at replying and on the ball with everything - it’s made the process 10x easier! Thank you both, you’re super stars!

Lucy · 24 September 2026

★★★★★ 1/5

Trustpilot

Disgusting treatment

Please think carefully before purchasing from Crest Nicholson. Customer service is atrocious, I don’t know how you can get paid for not doing your job. I’ve had to call up every other day as I’ve needed my cabinets changed and plumbing fixed due to my kitchen flooding because the job hadn’t been completed properly in the first place. I’ve been given no solution to my problem, I’ve just been passed on to the next person, now my phone calls are not getting picked up. Ridiculous. It’s been a month and I’ve been back and forth with them with no outcomes. This has been ongoing from the moment I decided to buy my apartment. There is no sense of responsibility on their end. You’d think being respectful towards people in this day and age would work to solve a problem but clearly I can’t be nice to people that just don’t care.

Miss · 27 November 2022

★★★★★ 5/5

Trustpilot

Booking in system was easier to use

Booking in system was easier to use, smart display at reception is a good idea and the CS representative was excellent, polite and professional.

Vijaya · 20 September 2026

★★★★★ 4/5

Trustpilot

Visited both sites

Visited both sites, greeted with “Hello and a smile” and both were very professional and showed me options that I was interested in. Both great sites,

DAVIS · 1 September 2026

★★★★★ 5/5

Trustpilot

Faultless customer service...

Myself and my partner decided to go and have a look at the properties on Union Place at Monksmoor Park over the weekend and were over the moon with the customer service we have received so far. Becky and Anita were immediately warm and friendly when we arrived and were really knowledgeable.I liked there were no hard selling tactics and everything was done at your own pace (though it only took us 24 hours to decide to reserve a property as they are so nice!)I would already highly recommend Crest Nicholson based on Becky alone, and, though there are only a few properties left on the whole Union Place development, the customer service has so far been faultless.

Lisa · 23 August 2022

★★★★★ 5/5

Trustpilot

Ryan at Brightwell's Yard was excellent…

Ryan at Brightwell's Yard was excellent - informative and patient with all of our questions. The whole experience was brilliant.

ASHLEY · 22 September 2025

★★★★★ 5/5

Trustpilot

The team is compassionate!

The team is compassionate, patient and helpful. Kelly was really great starting from leading us to view the development and show home, and explained to us the features of the development. Discussion with Jackie was also smooth, and they were really patient in discussing with us all our options. The whole process was fabulous and Kelly also explained our plot in detail and was patient to answer any of our questions.

Customer · 23 June 2023

★★★★★ 1/5

Trustpilot

Central Park, Monksmoor

Agree with the fact that most of the 5* reviews are pre-sales and based around the sales pitch. Of course your happy after you have just reserved your home! Be warned, the aftercare is not of the same service. We found cracks in our foundations prior to exchanging on our first visit, they tried to get away without fixing it and covered them with the patio, luckily we had taken photos. We pointed out the issue and refused to exchange until it had been rectified. A visit from a director at head office and they had them lift the patio to rectify the issue. That was the start of the problems, builders walked across our brand new carpets with muddy boots, appliances scrapped across the amtico leaving it full of scratches, kitchen worktop has been damaged and a chunk taken out of it, the sink is scratched, the shower screen which we paid extra for is bent and damaged, the front door is faulty and the paint is coming off, the garden is meant to be level according the site plans but is massively uneven and sloping, i could go on. We are still waiting for all of this to be replaced and have been in the house going into our 12th week. For five weeks we had no toilet downstairs and couldnt use the bathroom because the bath hadnt been fitted correctly and the mastic kept failing. Built in wardrobes were not put in until 3 weeks after we moved in, we have just had the carpets put in the grippers 9 weeks later! The customer service is awful, site managers says to chase them for the snagging but when you do you get no response. Its not down to the customer to chase them to do their job, they need to manage their time and work for the customer. We have had multiple trades booked in, that dont turn up then when we advise them of this get no response. The list of jobs left to do is endless. All in all its been a stressful, frustrating and disappointing journey with Crest. I would never buy a house from them again and the sad thing is they have the potential to make beautiful homes if they just had some more care and respect for their work, better after care and if the site managers took more responsibility and got the jobs done that they said they were going to do.

AG · 9 August 2022

★★★★★ 5/5

Trustpilot

Highly recommend

My boyfriend and I bought and moved into a house at Harborne Manor last October. From start to finish the team have been so lovely and helpful, especially Luke and Philippa during the sale to completion process and James the site manager efficiently sorting snags once we moved in. They all went above and beyond to ensure it went smoothly for us. Thanks so much to them and all the builders for making our experience of buying our first house great!

Charlotte · 7 July 2022

★★★★★ 5/5

Trustpilot

Visited the Waterman’s Gate show home…

Visited the Waterman’s Gate show home in Aborfield. Carly is a breath of fresh air compared to the other developers in the area who are stuffy and unhelpful. Carly is very knowledgable, friendly and answered all of our questions. Such an experience is leading us ignore the negative reviews and reserve a property.

Customer · 27 June 2024