5/5
TrustpilotWe had Mia and she made the journey to…
We had Mia and she made the journey to buying a house so easy, as well as Hannah with her updates on how it’s going! Would highly recommend!
Trusted Agent profile · West Drayton
Romans West Drayton reviews
★★★★★
1,786 reviews across 2 platforms
15 High Street, Yiewsley, West Drayton, UB7 7QG
Romans's office in West Drayton, at 15 High Street, is rated 4.2 out of 5 across 1,786 reviews on two platforms, including 340 Google reviews rated 4.6.
Reviews
Every review we hold for the West Drayton office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleKept me informed and efficientPositiveProfessionalism
Agent replied · 19 June 2024
Dear Yogesh, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
TrustpilotLandlord experience
The Lettings Manager I was in communication with was incredibly helpful with every request and always replied and acted quickly. A great service.
1/5
TrustpilotInefficient, stressful and costly
Inefficient, stressful and extremely costly. I used Romans for both Sales and Lettings, both experiences left me feeling I should have managed both processes independently as I, along with my solicitor, did 99% of the work. This would have meant far less stress and cost being incurred in both instances.
5/5
Googlevery happy with the outcome. the staff were always polite, professional and full of energy.
Agent replied · 19 June 2024
Hi there Thank you for taking the time to review your recent experience with our West Drayton branch. We are glad the team could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
TrustpilotCeri at Romans has been exceptional to…
Ceri at Romans has been exceptional to work with. Always fast with a response and ensures all needs are taken care of quickly and with a high standard.
5/5
TrustpilotThey have been really personable
They have been really personable, quick & efficient to date.
Agent replied · 14 June 2024
Dear AdamThanks for taking the time to leave us a review , we appreciate your feedbackAll the best, Customer Care Team
5/5
TrustpilotExcellent communication
Excellent communication. Kept us informed at all times and very quick to respond to queries. Would definitely recommend.
5/5
Trustpilothad any questions all I had to do is…
had any questions all I had to do is contact my estate agent and he replied very quickly. Very friendly company.Click to
5/5
GoogleRomans did not disappoint at all, I would definitely recommend Romans to my friends and family
Agent replied · 19 June 2024
Hi Tai, thank you for taking the time to let us know about the service you received from the Romans team at West Drayton. We are so pleased that the team have been able to achieve such a high star rating and are delighted to read of your recommendation. We hope you have a great day! Kind Regards, Romans
5/5
TrustpilotThank you
The stars go to the customer service team at Romans thank you
Agent replied · 14 June 2024
Hi Truth Hurts,Thank you for taking the time to review your recent experience with our Romans Estate Agents Head Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Relations Team
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Helpful and good communication. Down to earth and a pleasure to deal with.
5/5
GoogleDavid super telephone manner and friendly to talk withPositiveProfessionalism
Agent replied · 19 June 2024
Hello Mandy Klopper Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
4/5
TrustpilotFriendly and Professional.
Friendly, effective and efficient, would recommend.
Agent replied · 14 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat friendly service
Great friendly service, good communications. Good work to find a buyer so quickly for us.Thank you to the team
1/5
TrustpilotAvoid avoid avoid
Bad from start to finish. We were tenants in a property they rented out. Annual charges of £117.50, rude and patronising service, random charges out of nowhere.Unfortunately, tenants don't really have a choice in who they use. But landlords do, and I implore all landlords to use someone else.
5/5
TrustpilotReliable
Very helpful and professional with prompt support.
Agent replied · 14 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotCaversham lettings
Do not even bother... Waste of time and energy.
Agent replied · 14 June 2024
Dear Katerina,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotAvoid all costs
Avoid all costs. Woodley Romans manipulating the rental prices in the Woodley area.
1/5
Trustpilotvery bullsh*t the company
very bullsh*t the company - Basingstoke.
Agent replied · 14 June 2024
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotFirst to take money but last to fix the…
First to take money but last to fix the problem. Waiting for months for someone to fix the heating and other things.Terrible customer service
5/5
TrustpilotRomans were excellent
Romans were excellent. Professional, approachable and extremely helpful in selling our property. I highly recommend them.
5/5
GoogleJames helped me. Very fast and friendly service Thanks for James.
Agent replied · 19 June 2024
Hi there Thank you for the review of our West Drayton branch. It is very pleasing to read your comments about James and we will be sure to pass these on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
4/5
TrustpilotFriendly service
This is my first time renting and everyone was helpful and friendlt
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
