Trusted Agent profile · West Drayton
★★★★★
1,825 reviews across 2 platforms
15 High Street, Yiewsley, West Drayton, UB7 7QG
Romans's office in West Drayton, at 15 High Street, is rated 4.2 out of 5 across 1,825 reviews on two platforms, including 379 Google reviews rated 4.6.
Every review we hold for the West Drayton office, from every platform, shown as written. First names only.
5/5
TrustpilotCourtesy
Courtesy Always treated with the utmost respect and given plenty of information!!
Dear Mary Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleSince they have taken over from Campsie they been worst in every way. I been charged like anything when I left the property i was renting through Romans. Be careful you pay attention to every documents you get and the amount mentioned in that documents as well. Heathrow should get rid from Romans and give contract to someone who is more customer focus.
5/5
TrustpilotSincerely appreciate Nathan and the…
Sincerely appreciate Nathan and the entire team of Romans Tilehurst. The process was easy and professional. You get to view your on-boarding process online and make payment. I will recommend them anytime. Thank you Romans Tilehurst
5/5
TrustpilotRenting an apartment
The service was fast and efficient. I had to do many viewings and they were always willing to accommodate my time. All my requirements were also communicated to the property owner in a timely manner. So all the facilities I have asked for were provided before my move date. I thank them immensely and would recommend them to anyone unreservedly. Mustapha
1/5
GoogleSince they have taken over from Campsie they been worst in every way. I been charged like anything when I left the property i was renting through Romans. Be careful you pay attention to every documents you get and the amount mentioned in that documents as well. Heathrow should get rid from Romans and give contract to someone who is more customer focus.
5/5
TrustpilotRomans Caversham first class service
Romans Caversham have always given us excellent service with our BTL investment portfolio in finding us good tenants and offering competitive rates. Anais in the Caversham branch is responsive and efficient.
1/5
TrustpilotTry to avoid if you can
I am not going into details but find another agency or even purple bricks just to avoid this crooked agency.
Dear NaimWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
Trustpilothelpful advice at all times with sensible property matches
so far Romans have listened to my queries with looking for a new property.Answered all my questions clearly and truthfully.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleExcellent service from our property manager Aston Busby. Thank you very much for all your help and support.PositiveResponsiveness, Quality, Professionalism
Hi Micheli, Thank you again for taking the time to let us know how Aston is doing, it's great to hear Aston is providing our clients with a great service. We hope you have a great day! Alf Amico Lettings Manager Romans
5/5
TrustpilotA really good agent Saffron Willmott
I found a very nice house in Bath City Center thanks to the help of the agent Saffron WiIllmott who helped me through the journey
1/5
TrustpilotAbsolute scumbag of a company
Absolute scumbag of a company, I wouldn't trust romans and there employees as far as I could throw them. Thieving scumbags
Dear DinaWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to raise this formally through our complaints procedure, please email us on customercare@lrg.co.uk.Kind regards, Customer Care Team
5/5
TrustpilotFantastic team!
It was a long haul with everyone doing their bit to ensure that we finally sold the property. Lots of ups and downs but we always felt the team were there to support us .
5/5
TrustpilotBrilliant!
Lovely experience from start to finish. Very professional and very helpful throughout.
Hi Ew, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
TrustpilotRomans of Wokingham
Have used Romans in Wokingham before and am now selling with them.I have always had a good experience with them. They are all friendly and helpful and not pushy. I would strongly recommend them.
5/5
TrustpilotRomans Basingstoke Lettings Inspection
Had my second inspection from the lovely Jo a really lovely and professional lady.
Dear Claire,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotProperty Management
Property ManagementThank you to Kimberley at Romans for looking after my rental property.Landlord in Reading
Dear Alison,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotEverytime Jo visits its great
Everytime Jo visits its great. Lovely woman. She is always friendly and makes everything easy and comfortable.
Eunice Danso, we are so happy to read such a great review about Romans Estate Agents Basingstoke and Jo in particular! Thankyou.
5/5
TrustpilotExcellent service
Couldn’t have asked for better service. Responsive professional and personable.
Dear LindaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWell done to James who kindly showed me around two properties. He was very responsive and most kind when dealing with us. Very professional and straightforward.
Hi Ewelina Thank you for taking the time to review our West Drayton branch. Its pleasing to read your comments about James and we will be sure to pass these on. Don't hesitate to be in touch at any stage should you require assistance. Kind regards Romans
5/5
TrustpilotOutstanding service from Taylor…
Outstanding service from Taylor Hepworth at Romans Clifton. I had had long standing problems with a previous agency which he sorted for me within a few days. Extremely professional and very friendly would highly recommend him.
5/5
TrustpilotProperty Manager very responsive
Aston Busby responds to our queries and problems very promptly and efficiently
Dear Jill, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
GoogleWell done to James who kindly showed me around two properties. He was very responsive and most kind when dealing with us. Very professional and straightforward.
Hi Ewelina Thank you for taking the time to review our West Drayton branch. Its pleasing to read your comments about James and we will be sure to pass these on. Don't hesitate to be in touch at any stage should you require assistance. Kind regards Romans
5/5
TrustpilotJonathan has to date been really…
Jonathan has to date been really helpful during my process to find a rental property. He has been responsive to questions and educated enough to show me round the properties
3/5
GoogleVisits strictly by appointment due to COVID-19 but they might step outside for a chat if you pitch up.
Dear Mike Beranek, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
