Trusted Agent profile · West Drayton
★★★★★
1,827 reviews across 2 platforms
15 High Street, Yiewsley, West Drayton, UB7 7QG
Romans's office in West Drayton, at 15 High Street, is rated 4.2 out of 5 across 1,827 reviews on two platforms, including 379 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near West Drayton.
Every review we hold for the West Drayton office, from every platform, shown as written. First names only.
5/5
TrustpilotRomans team been an excellent support
Romans team been an excellent support, when searching for Rental flat. Mr.shangharsha and Team been a great supportive and guided in each of the stage until I finally settled.I recommend Romans to the rental flat aspirants.Thank you.
1/5
TrustpilotProspective tenants - run!
They will collect their extortionate fees and then reject any responsibility whatsoever to manage the property, despite declaring themselves "agents" of the landlord and on paper assuming all responsibility. However, they are masters of cheap talk, time-wasting, delays and avoidance techniques. In essence, if you have any genuine problems, you're on your own. How they operate is morally quite wrong. Prospective tenants - run!
1/5
TrustpilotWorst lettings company out there
Worst lettings company out there. Downright liars. Making up stuff and threaten you (landlord) if you are trying to terminate their lettings contract. They terrorise landlords who choose to appoint their own subcontractors and make life difficult for those subcontractors trying to put them off so they can take the business. Wholly unprofessional outfit operating on the very edge of the law.
5/5
GoogleMr . David , You're a Champ 😊 Thank you for make things go easy for us to move in into new property.PositiveProfessionalism
Dear, Alister Fernandez, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleWe sold two properties through Roman's in West Drayton and on both occasions they were very approachable and professional from the moment they put our properties on the market right through to completion.
Thank you for your positive review on the service you received from the team at Romans, West Drayton Tony Gibson Assistant Managing Director
5/5
TrustpilotHad fantastic and professional services…
Had fantastic and professional services from Nathan Poulter and I would definitely recommend them.
Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
TrustpilotGreat service, no complaints.
Ema and Molly and the rest of the team were very helpful throughout the renting process. Great service all around. Highly recommended.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotRomans Tilehurst have been excellent
Romans Tilehurst have been excellent. Excellent communication, helpful, friendly and professional. Highly recommended.
Dear EllenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFast & professional (Lower Earley Romans)
Recently moved on a very short deadline, Romans facilitated a very quick turnaround on viewings, tenancy documents and referencing. Very friendly agents.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotNathan has gone above and beyond to…
Nathan has gone above and beyond to help me find my new home
Dear Sam, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotGreat service from Eleanor regarding my…
Great service from Eleanor regarding my inquiry, phone call within the hour helping with a solution.Rare in todays world where speaking to a human is virtually impossible.
5/5
GoogleThankyou James Day for your professional approach with finding my family the right property that suited our needs , also the quick smooth process and for going the extra mile.
Hi Sam, we appreciate your positive review about your recent experience with James at our office in West Drayton. We're really pleased to hear that James was able to find you and your family the right property and also that he was able to help ensure the process was as quick and smooth as possible for you. We will relay these comments onto James as know he will be thrilled to read such wonderful feedback. Kind Regards, Romans
5/5
GoogleJames day has been in frequent contact with new properties for me, is extremely professional and I would recommend him to anyone who's in the market for a new place!
Hi Alun, thank you for your kind words and this wonderful review! We're so happy that James has been able to provide you with such a great experience. We really appreciate you taking the time to leave us this review along with your recommendation. Kind Regards, Romans
1/5
TrustpilotYou are guaranteed to get ripped off…
You are guaranteed to get ripped off with end of tenancy deductionsThey will charge fees at the end for cleaning even if you have had it cleaned yourself.They will tell you the property was professionally cleaned at the start. Do not accept this check go round yourself record evey mark/scratch/dirt/dust. Photograph it. Report it. Ask them to rectify it straight away.Totally unprofessional companyAvoid
5/5
TrustpilotEma provided a great service
Ema provided a great service. She was quick, efficient and supportive. I would definatley use Romans again. Thankyou for your help
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotProfessional and personal
Very professional approach from Mark and Nathan . Completed proper DD on prospective tenants which is reassuring and said No if any issue’s discovered ( unlike other agents who just want their commission!). Kept me informed
5/5
TrustpilotProfessional and friendly service.
All the staff involved we're very committed and professional and I would definitely use Romans again.
Dear Barry,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have rented a house and even know i'am still here,whenever I have problem with the property, theirs quick help is very appreciated! Thanks to the team!
Hi Adi Thank you for the recent 5 star review of our West Drayton branch. It is pleasing to read your comments about the team and glad they have provided you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleRomans in west drayton were so helpful during our purchase of our new house, always happy to answer any questions you have and very accommodating throughout. Brilliant service, Thank you very much
Thank you for your positive review of Romans of West Drayton - it is appreciated. Tony Gibson Assistant Managing Director
1/5
TrustpilotEmily Tolley
Emily Tolley - very unhelpful, very blunt very unprofessional.
Dear Unhappy Tenant,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
2/5
TrustpilotGraham Ashby was a really helpful guy
Graham Ashby was a really helpful guy, however the sales staff were an absolute nightmare
5/5
TrustpilotHelpful staff
Had a very helpful team member called Tom Bath, he was quick with his response and helpful.
Dear Cieran,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff, great deposit scheme
Dear Kweku Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotIf i could give them 0 stars I would
If i could give them 0 stars I would. What an absolute money grabbing farce of a company!!! Wanted to move into 1 of their properties on the same site as we live now but they wanted to charge myself and partner a whopping £600 in fees!!!!! What an absolute joke. They already have credit checks on file for us.Avoid avoid avoid
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near West Drayton.
