Trusted Agent profile · West Drayton
★★★★★
1,825 reviews across 2 platforms
15 High Street, Yiewsley, West Drayton, UB7 7QG
Romans's office in West Drayton, at 15 High Street, is rated 4.2 out of 5 across 1,825 reviews on two platforms, including 379 Google reviews rated 4.6.
Every review we hold for the West Drayton office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent customer service from start…
Excellent customer service from start to finish!I have been dealing with Naomi and Katie from the Swindon branch and they have both been extremely helpful throughout. They have made the process simple and smooth, even with my plethora of questions. Would highly recommend.
5/5
GoogleVery helpful and polite, been no end of help in what can be a stressful process! Jack helped no end and really should be given some sort of pay rise 😜 …
Hi Ross Thank you for the 5 star review of our West Drayton branch. It is very pleasing to read your comments and glad Jack could provide you with a great service. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
1/5
TrustpilotHad 2 awful experiences with Romans
Had 2 awful experiences with Romans. The staff lie through their teeth and care about nothing but money, no care at all for the people they rent too.
Dear JasonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGood experience with the Lower Earley team
The Lower Earley team have so far been providing a good service, quickly landed us a good deal, and we are impressed with their prompt communications.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat communication and service from…
Great communication and service from Ayse during a change of tenancy . New tenants found quickly !
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotNo response, just talking to bots
No response. Nit reachable over phone. Just some junk emails and no respect for gdpr
Dear Jazeem Azeez,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotKimberley has managed my propery with…
Kimberley has managed my propery with care and professionalism , great to work with.
Dear Katie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHad a 6 month home check up by Jo Hunt.
Had a 6 month home check up by Jo Hunt.Jo shows exceptional professional experience and made me feel comfortable on the inspection. She is very friendly and helpful and suggested a few garden tips for my lovely lawn. I would like to thank Romans for sending Jo . See you again in 6 months. Adam watts
1/5
TrustpilotAVOID ROMANS ALDERSHOT !
Rubbish experience dealing with Romans Aldershot Sales team TWICE now.Poor and incompetent serviceUnprofessional conductLack of decent work-ethicsNon-serious attitudeDiscrimination!!!AVOID ROMANS ALDERSHOT !
Dear Customer,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleWe went on a weekend (saturday) and we met a lady and she was so helpful. Amswered all our questions too.
Dear Milagrina, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotCeri at Romans has been the best
Ceri at Romans has been the best! We love our little flat and she’s really helped It feel like Home! Any issues or questions and she’s there as quick as she can! THANK YOU CERI AND ROMANS!
5/5
TrustpilotRomans Bristol
Nicole, Jack and Scott are a real asset to the Romans team. They have been extremely helpful with our property searches and very responsive.
Dear M R,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotProfessional service
Professional service, notably from Ceri Evans and Kim Bone who are experienced and knowledgeable.
Dear Richard We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
Google5* rating for James day who’s part of the letting team ! Truely a down to earth guy who made finding a place nice and easy for myself. Would highly recommend Romans to friends
Hi Tom, thank you so much for your positive comments about The Romans Group, we are so pleased to receive such a high star rating due to the level of assistance offered by James throughout your experience. We will ensure your comments are passed on. Thank you for your recommendation, we hope you have a great day! Kind Regards, Romans
5/5
TrustpilotWe let our property through Romans…
We let our property through Romans reading branch and Kayleigh who deals with managing the tenancy is always very helpful and efficient
Dear Andrea,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotExcellent service from Tomans Estate Agents Woodley
The fact that the dedicated agent at Romans, Leighton Richardson, was a pleasure to deal with and worked very hard on our behalf to bring the sale to a satisfactory conclusion. Thanks to all the team at Romans and in particular to Leighton.
1/5
TrustpilotTerrible organisation
Terrible organisation, think about theirselves and not their customers. Always have an excuse why they cannot provide the correct service.
Dear Chad,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotAbbey ViewEma Antalova assisted me to reestablish…
Ema Antalova assisted me to reestablish my vacant flat. Always responsive, efficient and gets things done. My best contact person at the Roman's Bath office.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotReally friendly
Really friendly, quick responses, and get a little moving pack when you pick up your keys!
Dear EllaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent Experience, dealing with the Property Manager - Aston Busby at Romans West Drayton, she dealt with all issues efficiently, and provided effective solutions.PositiveResponsiveness, Quality, Professionalism, Value
Dear Narinkar, we're happy to hear you had such a positive experience with Aston. Thank you, and have a fantastic day! Romans Lettings, West Drayton.
5/5
TrustpilotGreat estate agents for sale
We had the service we wanted from Romans from start to finish.
Dear RahulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI find Kimberley Garcia Jones excellent…
I find Kimberley Garcia Jones excellent to deal with and have done for years.
Dear AidanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you for everything that you have…
Thank you for everything that you have done for me its been really helpful with everything you have done
Dear Adam,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans Estate Agents
Very happy with the recent property inspection carried out by Aston. Professionally undertaken and very pleasant to deal with.
Dear Duncan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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