Romans West Drayton reviews

★★★★★ 5/5

Google

Myself and my partner were looking for a property to rent,David at Roman's was there from the beginning, he was helpful and informative,he contacted us as soon as he felt something was suitable for us,we eventually found the perfect property and we couldn't be more grateful for the time and effort he gave, thanks again,sharon and AlanPositiveProfessionalism

Sharon · 20 June 2022

★★★★★ 5/5

Trustpilot

Very helpful and professional!

Very helpful and professional!Katie Page was an incredible help in my journey to finding a rental property. She was very professional, friendly and responsive when helping me with my inquiries.

Renée · 10 July 2023

★★★★★ 1/5

Trustpilot

Deposit Loot- Holding for Ransom

We rented an apartment in RG1 8AQ from 30-Nov 21 to 31-Mar 23. We paid Romans rent for 16 months and when returning the deposit they deducted 2 days of rent for 30-31 Mar'23, which is cheating and loot. I had a lengthy telephonic discussion with my relationship manager, trying to convince him that we are due to pay only one day's rent i.e. 30-Nov 21. Assume we had rented the property from 01-Dec 21 then we wouldn't be due any rent as we paid 16 months of rent. So clearly we were due for only one day's rent, for 30-Nov 21. But Romans won't understand and insisted we pay two days rent, that too for two days in March 23 when the rent was higher than the rent at which we started in Nov 21. If they were a honest company they should have taken one day's rent at the beginning of our stay and then say that now on your rent will be month on month from 01-Dec 21. It's a clear case of loot.

KISHORE · 13 May 2023

★★★★★ 1/5

Trustpilot

Deposit Extortion

I have been in rentals my entire working life & with the exception of CarillionAmey who managed MOD married quarters, I have never had such poor responses to defects or been so ripped off when moving out of a property. Costing me well over £600 (incidental £50 more than I sold my car for) for a house we rented for just 15 months and left in better material condition than we found it. Sorry tell a lye, with the exception of one screw I put in to hold a mirror and several crumbs found in the seal of the fridge door... on second thoughts maybe they had a point! Examples of the claim were £25 for missing flowers - we moved out in winter, they are perennial! Charging for a cleaning company to fully clean the house, again! And of course at a higher price than the cleaning firm we used. This was all challenged and put to the so say impartial HF Resolution Ltd. However this is all done via the estate agent who deliberately did not submit evidence provided. My wows are eclipsed by colleagues and friends who have had the same treatment when renting through Romans. They have been charged sums over £2000 on moving out of a property. In short I would rather be homeless than rent through this lot again!

Christopher · 13 May 2023

★★★★★ 5/5

Trustpilot

Process was very quick and efficient…

Process was very quick and efficient but at the same time, very helpful and thorough. The agent I have been mainly dealing with, AYSE YERLIKAYA, has been very helpful throughout

Harri · 8 July 2023

★★★★★ 5/5

Trustpilot

I reported a much needed repair

I reported a much needed repair, and within 24 hours a replacement had been fitted, thanks to Ben.Once again Ben went above & beyond to solve the issue !Thank you Ben

Shirley · 9 June 2023

★★★★★ 5/5

Trustpilot

Excellent service

I am a first time landlord who has let out my property using the 'premier' fully managed service. The work, advice and guidance they have delivered was excellent. I cannot recommend them highly enough.

Mr · 11 April 2024

★★★★★ 1/5

Trustpilot

Very disrespectful and unprofessional

In my experience Buying from this company is completely different than renting from then . We would personally not recommend renting with Roman’s. They pride themselves on being professional and very organised . Our experience is very different. We have been very accommodating, allowing Estate agents into the flat at anytime/day so they can show potential buyers/renters around. Estate agents allowed several people to walk around our home on their own, and no one was asked to remove their shoes, even on very wet days. We felt they were very disrespectful. A sticky mark was left on carpet , possibly from someone’s shoe. The branch manager (Windsor) apologised for this , however our property manager was completely dismissive of our concerns, and not helpful at all. We found the company to be very disjointed. They could not even arrive for the check out at correct time sending us an email with 10.00 and having it in their diary for 12. The branch apologised stating it is because the company that arrange these bookings are oversea’s! Laughable really! Just found the company very unprofessional and would not wish to use them again in the future!

Jo · 2 May 2023

★★★★★ 5/5

Google

David at Romans was very proffesional and approachable all the time you needed any help reagring to rent a property thier service was exceptional even during covid restriction . David would also reply to any quiries you would have reagrding the property and always ready to help . Definetly the best place to go if you would like to rent a propertyPositiveProfessionalism

Josan · 25 August 2021

★★★★★ 5/5

Trustpilot

Sang's Excellent Services

I was pleasantly surprised with the helpfulness of your Mr. Sangharsha Gurung, Senior Lettings Consultant, when I collected the keys to my rented property in Green Park Village. Sang had been forthcoming not only to the matters related to my rented property, but had also had the things done like the hard-copy documents, etc which might not be his responsibilities, to say nothing of advising me about the know-how to a total stranger in UK like me.I have to say that Sang's services is impeccable and hope that my compliment to him will be duly conveyed to him and his superiors.

Elton · 27 April 2023

★★★★★ 5/5

Trustpilot

On time and prompt with all different…

On time and prompt with all different steps, that was very much what made up my mind to go with your agency , one agency didn’t turn up and forgot the appointment, arrived after calling to prompt them about the appointment, the other one couldn’t fit me in until a week later, so the speedy service of your company made all the difference.Only negative I wasn’t told at first meeting about the charge for photography and Energy certificate.

Vhooles · 23 June 2023

★★★★★ 1/5

Google

Never using Romans again, I am currently stuck on renting with them at present due to contract . They never turn up when appointments are made and don't even apologise for it. Money grabbing company. I will never use these again, even if I am homeless!

Ria · 20 June 2023

★★★★★ 5/5

Trustpilot

We are renting a property in Winchester…

We are renting a property in Winchester and yesterday we had a routine property visit done by one of the agents from Romans. It was managed very efficiently, with great care and with very friendly approach. The agent was professional and what I particularly appreciated was that our privacy was respected. Five stars to Romans for great service!

Arina · 25 March 2022

★★★★★ 5/5

Trustpilot

Romans Windsor - Sales

Thank you Romans Windsor for being your amazing, professional and dedicated selves.We have just sold our house with Pierce in the Windsor office and he has been nothing but professional, supportive and helpful. Love the fact that Romans have a dedicated moving department to support the sales and purchase process making is so much less stressful. I would highly and happily remembered Romans Windsor.

Caroline · 3 March 2021

★★★★★ 5/5

Trustpilot

A Huge Thanks to Roman Estate Agents…

A Huge Thanks to Roman Estate Agents for finding me a new home. A special Thanks to Dominic at the Bracknell Branch for his time and efforts. Keep up the good work.Theodore

Mr · 19 April 2023

★★★★★ 5/5

Trustpilot

Easy first time purchase

Made the purchasing process very easy for a first time buyer. Easy and friendly to chat to and no such thing as a silly question!

David · 7 September 2024

★★★★★ 1/5

Trustpilot

Refuse children in property

If you have children and want to rent, forget about it. They will blame the landlord for it. Don't recommend at all. I called for 3 properties to rent (no sign in the add about children) and they keep refusing because i have a 2 year old child. This is pure discrimination in my opinion, a child is a person, not a pet.

ZEW · 8 May 2021

★★★★★ 5/5

Google

James was very friendly and helpful in dealing with my property to rent. Great professionals and good customer service. Definitely recommend.

Linda · 21 June 2019

★★★★★ 1/5

Trustpilot

Absolutely useless

Tried to arrange a viewing for a property several times - the individual concerned stopped responding despite us being in a good position to buy. Having a property to sell ourselves it’s interesting that they choose to give us a bad experience as buyers as now we won’t use them to buy our next home or sell our current one. They obviously don’t need the business.

Jessica · 21 July 2020

★★★★★ 5/5

Trustpilot

Romans - Basingstoke

I have been using Romans to let my property whilst abroad for over 10 years and find them very reliable and professional. Denise Hurn (Basingstoke branch) manages my account and is always prompt and helpful with her replies and co-ordinates any maintenance requirements with the tenants and contractors.

John · 8 April 2023

★★★★★ 5/5

Trustpilot

Great service and support from Lucky Sherpa

She is very patient and helpful to setup a communication channel between tenant and landlord. She is always around whenever we need assistance and guidance.

Xiaohui · 2 September 2024

★★★★★ 4/5

Trustpilot

Good Quality

They have been very fast, professional and friendly to talk to. currently having a great experience, had viewing the day the property went live.

Dan · 18 September 2024

★★★★★ 5/5

Trustpilot

Excellent professional service

We have rented out our property near Winchester through Roman’s for over 7 years now and have always been impressed by their professional and efficient attitude. Over the years we have had one or two difficult tenants and in every case, the situation has been correctly and positively handled. Would have no hesitation at all recommending Roman’s.

Anthony · 20 April 2022

★★★★★ 5/5

Trustpilot

Joshua Mann

I would like to take this opportunity to thank Joshua Mann. In my search for a property Joshua was so helpful, polite and could not wish for a fabulous advisor.

Mrs · 5 June 2023