Trusted Agent profile · West Drayton
★★★★★
1,832 reviews across 2 platforms
15 High Street, Yiewsley, West Drayton, UB7 7QG
Romans's office in West Drayton, at 15 High Street, is rated 4.2 out of 5 across 1,832 reviews on two platforms, including 381 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near West Drayton.
Romans West Drayton won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2022, 2021.
2022 1 Gold EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Every review we hold for the West Drayton office, from every platform, shown as written. First names only.
5/5
TrustpilotAs a Landlord
As a Landlord, I found Tim Allan a delight to deal with, he actually left his desk to see my flat, and deal with problems hands on. (You can not manage a property sittng behind a desk).To those Landlords being tortured by their letting agents in Reading, I can only confirm that my experience with ROMANS Reading was very positive.I now have 2 flats with ROMANS Reading, and 1 detached property with ROMANS Woodley
5/5
TrustpilotWe would like to say a big thank you to…
We would like to say a big thank you to David , he was helping our family a lot to find a house that really suits us! He is very kind, well informed, friendly and he does a brilliant job! Thank you again, David! Was a pleasure to meet someone like you.
Dear RoxanaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEfficient and reliable. contacted Julie Coombes at the…
I contacted Julie Coombes at the Swindon, mid morning on Friday 13 th May, problems with only toilet in house, very concerned that given that the weekend looming may not be able to be sorted. Couple hours later work carried out all sorted, what a relief, thanks to Julie Coombes and Contractor Neville Bishop, 😁
Dear Dee,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotOrginally a probate valuation enquiry
Orginally a probate valuation enquiry, Stephanie thought outside the box and brought along her colleague from the groups auction house. While we decided what to do with the property and during the auction process Stephanie kept in touch and even took the metre readings when we completed, thank you for your personal interest in our property sale
Dear Sez For,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank you Nathan for all your help and…
Thank you Nathan for all your help and support. You made this moving much easier for us from Dronfield to Reading.
Dear ParisaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Nathan a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotSeamless experience!
Seamless experience!Lucy made this usually stressful process really easy and stress free, seamless. Really loving the new place we feel really happy and know we can contact them if we have any issues in the future ! Would recommend over other agents we’ve used in the past !
Dear BeckyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMark Davison was in charge of the…
Mark Davison was in charge of the entire process of our new home. He has been professional and efficient with all the questions and documentation we need! Thank you so much!!
Dear Soraya UquillasCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAndrei & Roman's Wokingham - 5* Experience!
Andrei and the team at Roman's Wokingham have been clear and attentive throughout my experience with them. Giving me all the necessary information, and helping me arrange extra viewings when I needed them. Would 100% recommend to anyone who is undertaking the daunting task of flat hunting!
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe recently acquired our first rental property and were lucky to have come across Khurum Shazada from the Romans team. He has been very professional, organised and informative since the first time we met him. His patience, reassurance and attention to detail put my wife and I at ease when we were looking for someone to value and manage our rental property. He has been easy to contact and more than willing to answer any questions we had. It is clear that he is both very knowledgeable in his role and also enjoys what he does. He is a credit to the Romans team and his advice and expertise have helped put my wife and I at ease throughout the process of our rental property purchase and marketing. It has been a pleasure working with him and we look forward to expanding our portfolio whilst continuing to work alongside Khurum.
Dear Z H Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotStacey Cowap was very reliable at…
Stacey Cowap was very reliable at getting back to me with various issues etc, general help and other dealings with the landlord and third party companies that have done work at the property that I rented during my tenancy and has been professional about it all.
Dear Eddie We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotAmazing customer service
Amazing customer service from the Woodley branch, I moved into a rented property a couple months ago and was extremely worried about the whole experience, however I had nothing to worry aboutI accidentally overpaid my rent and the overpayment was back in my bank within 4 days of bringing it to their attention Checkin was very smooth and easy thanks to the admin team
Thank you for taking the time to review your recent experience It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Services Team
5/5
TrustpilotVery helpful
Matt, Bethany and Ben were really helpful with buying and selling a house and a pleasure to deal with. I would recommend them.
Dear HCCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ben, Matt and Bethany a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotRomans Swindon
I have used Romans in Swindon to manage my rental property for a number of years and have always received excellent service. Christine is my property manager and always acts with great professionalism. She will speak to me directly if there is any issue and is always quick to resolve any problems in the best way possible. Christine is a great asset to the swindon branch.
5/5
TrustpilotRomans is a good company
Roamns approach has been professional and I am quite happy with their services so far in my two month of engaugement with them. Specially I am very happy with their agent Mr Mark Porter who has been very helpfull to me in puting me in right track of doing things correctly. Also he has be generally very approachable and easy person to get along with. Many thanks Mark (of Romans in Tilehurst Reading)
5/5
TrustpilotI am very impressed by Sarah Boyens…
I am very impressed by Sarah Boyens from Romans. She is always very helpful, highly professional and able to promptly find a solution of complicated and unusual matters. She is so reliable, definitely, a person I trust. I am most grateful. Thank you so much Sarah!
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotConsistent excellent service
Romans have consistently delivered excellent service for the past 10 years. Renting out a property is never easy but Romans ensure everything is sorted quickly and efficiently whenever issues occur, using their many trusted suppliers and trades-people. In particular, many thanks to Aston Busby for the continued great service and quick response.
Dear Sean,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service from Roman Kimberley
Kimberley Garcia Jones has been my property manager for many years. Kimberley is very professional for managing my property and provides excellent service for all the aspects of assistance I needed. She is always helpful and responsive. I am luck to have Kimberley as my property manager.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMr Khurum Shazada was dealing with my letting. He is really helpful and he explained me everything properly and assisted me at every step. Appreciate his work and assistance given during my journey towards getting a suitable house for me. Thank you Khurum.
Dear Kiran Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRoman's have dealt quickly and…
Roman's have dealt quickly and efficiently with all my maintenance issues. Donna-Marie Brant has been my main contact for a few years and is friendly and conscientious. She always replies to emails and calls promptly and kept me informed of progress and has an easy-going nature which meant person to person contacts were never awkward.Thanks Donna-Marie
Dear Shaunr,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI owe Romans a big thank you for taking…
I owe Romans a big thank you for taking such good care of my aunt as one of their residents (renting) for 14 years. She enjoyed all dealings with Roman's in Wokingham, particularly Heather & Eleanor. Combined with a good landlord, they have just made the process easier for me as my aunt passed away recently. Thank you Romans - Wokingham
Hi Kim Collins,Thank you for taking the time to review your recent experience with our Romans Estate Agents Head Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Relations Team
5/5
TrustpilotRomans Bath office (AMY) was excellent
Romans Bath office was excellent. My main contact Amy is efficient, professional, very helpful. A pleasure to have dealt with her on my tenancy. One of the few staight-forward estate agency transactions that I have experienced in the past 40 years. Thoroughly recommended.
Dear JhlCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDanie Brock, Romans, Swindon
We have worked with Dewhursts that became Romans for many years now. Our main contact is Danie Brock and have always found her extremely helpful and she has resolved issues for us in an efficient and speedy way. Always professional and always easy to contact at the end of the phone. Can't fault her.
Dear Hilary, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
Trustpilotefficient service
I have been dealing with Kimberley Garcia Jones at the Reading pm department for a number of years, I find Kimberley extremely professional, efficient and very friendly to deal with, I am in the property business myself so appreciate the hard work carried out on my behalf and would highly recommend Kimberley and her team. steve peters
Thank you again for taking the time to let us know how we did. We hope you have a great day!
4/5
TrustpilotResponsive, thoughtful and efficient help
I have had excellent help from Kim Stockley from Romans. She is responsive, efficient, empathetic, and caring and has been such a help in getting us settled in the house we are renting and managing the relationship between tenant and landlord. Thanks so much Kim!
Dear Ilona, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Romans won Gold for Best Estate Agent Guide 2023 Gold Award, West Drayton branch at EA Masters 2022, and 1 other industry award since 2021.
