Trusted Agent profile · West Drayton
★★★★★
1,830 reviews across 2 platforms
15 High Street, Yiewsley, West Drayton, UB7 7QG
Romans's office in West Drayton, at 15 High Street, is rated 4.2 out of 5 across 1,830 reviews on two platforms, including 379 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near West Drayton.
Every review we hold for the West Drayton office, from every platform, shown as written. First names only.
5/5
TrustpilotSelling a property
Jacob & Benjamin were proactive and quick to respond to any queries. They made the process much easier. Very happy with the service.
Dear Jez and LivCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Benjamin and Jacob a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotThey share your private info to 3rd parties without consent
I signed up with this agent today to see a property for sale. It’s been a nightmare thus far. I’ve had my details shared to agents in my area ( despite being listed and contracted already for the sale of my home), which I did not give permission for. I’ve had spam emails addresses to Mr, despite being the MRS with the details logged with Romans (insulting and sexist much?). I’ve had the booking cancelled because the vendor won’t do viewings on weekends (they clearly don’t want to sell, so why is it listed on Rightmove?This whole thing has been a debacle and all because I shared my email ( which I had to spell out 6 times on 2 phone calls because they got it wrong) and phone number to be listed and vetted for the viewing. These agents are muppets and so incredibly unprofessional.. don’t bother! Go elsewhere they will mess you around and breech privacy laws to boot!!!
Dear Sara Reynolds,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotThe whole process was smooth
The whole process was smooth The initial contact, the viewing, the checks and the moving. Mark and Lorraine were very helpful and made everything easier.Would strongly recommend using Romans any day
Dear Bridget ZhakataCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRental property
I have had a good experience using romans to rent a lovely property. Romans made the whole process as simple as possible for me and Jonathan Randall in particular had been my main point of contact. He has been very thorough, prompt and helpful at all times. The whole process completed in 10 days. I would like to thank Jonathan for all his help and making the experience smooth and positive for me.
5/5
GoogleJames was very helpful throughout our house search process. He and the team at Romans Estate are very helpful and professional. James has called us every other day to ensure all our paperwork is in place and if we had any queries he would promptly respond. Thank you for all the help provided 🙂. Would highly recommend them to our family and friends.PositiveResponsiveness, Quality, Professionalism
Hi Ms. Mendes, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Romans West Drayton. Our staff love to receive such reviews and we appreciate your great feedback. Thank you from the Customer Relations Team.
5/5
TrustpilotRomans have delivered an incredible…
Romans have delivered an incredible service in helping us find a house. It was the excellent reputation that made us choose Romans, and they did not disappoint in any way. I would like to express a special thanks and appreciation to Anais our letting advisor, who provided the most professional service. You made this whole process much easier than it could have been. Everything went very smoothly. We want to express our appreciation for the way you took the time to understand exactly what we were looking for and for the great communication. It made all the difference.
5/5
GoogleHad a pleasant experience with Romans West Drayton Estate Agents recently in the month of October 2025. The viewing was arranged smoothly, and we were fortunate to have our offer accepted with a quick turnaround. The referencing and tenancy …
Dear V C We greatly appreciate your 5-star review and the time you took to share your … More
5/5
TrustpilotEasy and helpful service from Romans Reading
We contacted number of letting agents and Companies. Some not responded at all or just make our moving hard. Finally we meet Romans Letting Reading and through their system we moved to new house just in few days. Easy, non complicated guide system, we also visited office to pickup keys, have had additional question about advice of later house purchase and mortgage. Every-time we meet helpful professional people who know their job. Special thanks to Sang and Kimberley.
1/5
TrustpilotDO NOT RENT WITH ROMANS
Threatened firstly with you have to take their zero deposit scheme or the landlord won’t accept you.When we moved in, our rental house had apparently been ‘professionally cleaned’, funny how there was remains in every kitchen cupboard and mud on the carpets, must all be part of that ‘sparkle service’ we were charged for on check in.When moving out 1 years later, the inventory report they took was remarkably more detailed than the check in report on entry. We left that place immaculate, yet every tiny scuff, hole, latches added from previous tenants was attributed to us and a fine was charged.They bully you into paying or go to arbitration and pay more money for that. I will never be renting from Romans again and just hope somebody reads this and decides to save themselves the awful experience that we had. It’s the fact they actually fine you for their scams that really infuriated me.My experience from Romans left me feeling like I was a cash cow for them to milk as much money from as possible. Romans is a terrible company to consider letting from, I hope you don’t make the same mistake that we did. Let these incompetent, unprofessional and hurtful people go out of business.
Good AfternoonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
5/5
TrustpilotRomans continue to Impress:
I have had the pleasure of renting out properties with Romans for many years, and recently in buying a property with them. During this time I’ve always been thoroughly impressed by their staff and their level of customer service and support. I would recommend Romans to anyone wishing to rent out or sell their property. I’ve been particularly impressed by Debra Barman, Senior Property Manager who continues to deliver. She has great attention to detail and is quick to respond to any questions/issues I have, thus giving me the feeling she is on top of her game. I have the utmost confidence in her abilities to effectively manage my properties, and she often goes above and beyond to help support me. I’d also like to thank Deborah Grierson, Senior Letting Consultant for her continued support and professionalism. Both are a pleasure to deal with. Keep up the great work.
5/5
TrustpilotWonderful
My experience with Romans was lovely from day one. Mark P. was wonderful, he made sure I found exactly what I was looking for in my new flat and has kept up amazing communication throughout the process. It's a huge move for me down the country, and I feel a lot more at ease knowing how smooth everything has gone so far and how updated I have been kept on everything. It's all been so clear and straightforward. I can't say enough good things about Mark and Romans in general, I definitely trust I'm in good hands here!
5/5
GoogleI met Alf when I was looking for new tenants. Alf is very professional and has great customer service skills. He responds in good time and always follows up by email or telephone. Although, no tenants were found for me on this occasion, I have no reservations of recommending Alf. My only negative comment is the compulsory insurance premium for their tenancy agreements but that is a company issue, not Alf’s.
Hi Jenny, thank you for taking the time to leave us such a great review about Alf and the Romans team at West Drayton. Its a shame to read that no Tenants were found for you on this occasion but we're really pleased that he had been able to provide you with such a great customer service throughout your experience. We take on board your comments about the insurance for Tenancy agreements and appreciate this feedback. Kind Regards, Romans
5/5
TrustpilotIzzy - Romans Yateley - outstanding
Izzy, in the yateley Romans Office was outstanding. She helped us find the perfect home to rent. We are so very happy. Izzy made the process very easy and straight forward
Dear Rosie.This is great to hear we really appreciate you taking the time to leave a review and for giving Izzy a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotTop class service
We have rented two properties through Romans and have Always found the whole team in Swindon very helpful. However our usual contact is Danie Brock and her attention to detail and customer service is exceptional. She always returns calls and sorts out issues that are satisfactory to both the tenants and landlords. Thank you Danie for your excellent service
Dear Bernadette,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAlthough a lot of negative reviews on…
Although a lot of negative reviews on here, I felt I needed to write a review stating that my experience with Romans Group was excellent. That was due to Sabina Jousif, the Lettings Move Manager. She was efficient, well organised, always got back to us straightaway and dealt with any enquiries promptly. Thank you so much Sabina for making moving home less stressful! Daniela
Dear DanielaThanks for taking the time to leave us a review , we appreciate your feedbackAll the best, Customer Care Team
5/5
GoogleMohammed Rajpute was very professional and supportive to us as tenants. We appreciate his service as property manager at Romans Estate agents.
Dear Providence Muswizu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmy was absolutely wonderful and made…
Amy was absolutely wonderful and made the the whole process so easy. She was so professional but at the same time very genuine, and we got a sense that she really cared about our family. Couldn’t have asked for a better person to guide us through the rental process.
Dear Mark De’lisserCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI recently had the opportunity to work…
I recently had the opportunity to work with Anais Payne as my house agent during the process of renting a property. Overall, my experience with Anais was positive.Anais demonstrated good communication skills throughout the transaction. She was responsive to my inquiries and kept me informed about the progress of the rent. She promptly addressed my concerns and provided clear explanations when needed. Her knowledge of the real estate market and local regulations was evident, and she provided valuable insights and guidance during the process.I would recommend working with Anais.
5/5
TrustpilotRepeat Customer!
Tom was a pleasure to deal with.He took the time to explain the process in detail, provided me with relevant information on the local housing market and there was no pressure to instruct Romans.We are very happy with the service previously provided when we sold before and are confident we will receive the same again!
Dear Shirley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotSo poor
So poor. The inability to communicate and keep myself as a tenant updated is well below the standard expected. Emails not being responded to and appointments (multiple) canceled with hours to go with no explanation or apology is simply awful. As a previous landlord and now some experience as a tenant I won’t be recommending or returning to ROMANS. I hope for the sake of the company that it’s just the Camberley branch which is so poor. Customer experience is everything and sometimes a little apology goes a long way.
Dear Mr HeslopWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanksCustomer Care Team
5/5
GoogleDavid was an amazing agent to us, me and my family are so grateful for him and his help throughout this moving process he has been amazing. We are so glad we had him to help us out and to move so quickly! Thank you David for all your help! Your best friend Grace will miss you!
Dear Chanel Osborn, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
TrustpilotCatherine The Great!!
We agreed a sale on our property back in October 2022 through Romans after marketing for 2 weeks. Unfortunately our buyers used an online firm of solicitors who were uncommunicative for the majority of the time. Our buyers were also a nightmare to deal with and frustrated the process at every turn possible. Catherine (Move Manager) has been amazing. She has been the liaison point for us all throughout the nightmare and finally, after 7 months of delays, we are now completing next week. Thank you Catherine!
5/5
TrustpilotMandy and the team at Romans have been…
Mandy and the team at Romans have been nothing but brilliant with our tennancy in Gunwharf. We used the flat for multiple employees over the last 2 years and the team have been very helpful with all queries and any small issues that have risen over that time.Thank you!
Dear Charlotte Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHat tip to Kim and her efforts of late
My partner and I have been tenants at the same property for four years that is and has always been managed by Romans. Kim, our property manager, is due a shout out for the hours she puts in to looking after our flat, tenancy and rights since she took over our tenancy. It feels as though Kim ensures our landlord and ourselves are well informed, looked after, heard and reasonable. Whilst there have been a few maintenance issues over the years with one particular issue persisting, Kim has made us feel like resolving it is a priority (as I expect she does for everyone when it is a legal requirement to have said issue rectified, which it is in our case) and although it must be arduous and repetitive she’s professional, persistent and stays in contact. I have no doubt that she has a fair and decisive approach to her work (but she’s also a good crack on the phone).
HiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near West Drayton.
