Trusted Agent profile
★★★★★
106 reviews across 3 platforms
34/35 Station Approach, West Byfleet KT14 6NF
West Surrey Lettings's West Byfleet office at 34/35 Station Approach is rated 4.8 out of 5 across 106 reviews on three platforms, including 99 Google reviews rated 4.8. Checked 9 October 2026.
Every review we hold for the West Byfleet office, from every platform, shown as written. First names only.
5/5
GoogleThe best letting agents I've ever dealt with. All the team there are so friendly and they go out of your way to help where needed. No problem is ever too big for them. Just amazing. Thank you.
Thank you for the great review James! We're always happy to help and thank you for the positive feedback.
5/5
GoogleThey are very helpful and considerate, providing professional services for their clients.
Thank you so much for your kind words! We’re very pleased to hear that you found our team helpful and considerate. Providing professional and client-focused service is always our top priority, and we truly appreciate you taking the time to share your feedback. If there’s anything else we can assist you with, don’t hesitate ask!
5/5
GoogleIt was such a pleasant experience renting with West Surrey Lettings during this past 2 years. The staff are brilliant and kind. Me and my family never felt neglected by any of them not a single time. Keep up with the excellent work guys!PositiveResponsiveness, Quality, Professionalism
Thank you for your lovely review Arthur, it's been a pleasure to work with you and we wish you all the best in your new home!
5/5
GoogleWest Surrey lettings has consistently acted on our behalf both promptly and efficiently. All my queries and requests have been responded to without any hassle - a rare experience nowadays! I highly recommend them.
Thank you for the lovely review Kay! We really appreciate your support and it's a pleasure working with you.
5/5
GoogleI am renting through West Surrey Lettings for the last 3 years and I can only say that they have been amazing all the times, specially Dean Ashworth! 5 stars and 200% recommended!
Thank you for your great review Diogo! We are always happy to help and it's a pleasure working with you. Thank you for the positive feedback.
5/5
GoogleAbsolute gem of a Letting Agency. Based in a central location with easy parking, I would highly recommend a visit to anyone looking to find their next home, or to rent out their property. With a friendly, knowlagable and down to earth team you can't go wrong!
Thank you for the great review! It was lovely working with you, and we wish you well for the future.
5/5
GoogleEveryone I dealt with here was professional, good at their job, efficient, and friendly. A really refreshing change from a lot of estate agents and made everything in my tenancy straight-forward.
Thank you for your great review Phil! We are always happy to help and we hope you enjoy your new home. Thank you for your positive feedback.
5/5
GoogleNeil, Tor and Kay have all been great throughout our year long tenancy. Often as renters you feel that the agency are working purely in the best interests of the landlord but this company cares about their tenants too.PositiveResponsiveness, Quality, Professionalism
Thank you for your lovely review Nicola! We have all enjoyed working with you and we wish you all the best in your new home.
5/5
GoogleBrilliant letting agency. Very helpful at every level. Professional and friendly service. After many years I would never look anywhere else. I can recommend West Surrey Lettings with total confidence.
Thank you for your great review Daniel! We are always happy to help and it is a pleasure working with you. Thank you for the lovely feedback.
5/5
GoogleRecently moved into a property let by West Surrey Lettings. The team have been very helpful and friendly during the process of moving in and setting up home.
Thank you for your lovely review Bob! We hope you enjoy your new home and thank you for your positive feedback.
5/5
GoogleProfessional, friendly and fantastic service! I moved from SE London to Surrey using West Surrey Letting, and from start to finish everything went smoothly. I was kept well informed and updated throughout the process and would recommend them anyone who was making a move.
Thank you Andrew for your lovely review. It was a pleasure to work with you and we hope you're happy in your new home!
1/5
GoogleHighly not recommended. We have placed holding deposit, all the references has been taken but no reply from the agency. We gave notice letter to our current landlord. When we called them (West Surrey Lettings), we have been informed that property is no longer available and they can return our holding deposit. This is not how it suppose to be therefore I would not recommend them to avoid disappointment and any consequences. They just wasted our time and created problem for us.
5/5
GoogleWithout fail the best letting agent we have dealt with, super friendly staff who are always willing to go out of their way to help! Strongly recommend.
Thanks for the great review Ashleigh! It's been a pleasure working with you and thank you for the positive feedback.
5/5
TrustpilotThank You Victoria!
I am pleased to recount the incredible experience I had with an exceptional realtor who went above and beyond to help us find the perfect rental home.
Thank you for your wonderful review Mishal! We really appreciate your positive feedback and we are always happy to help.
5/5
GoogleWhat a fantastic agency, so quick to respond, professional at all times, no problem is too much, would really recommend to all. In our opinion one of the best letting agencies in the land!!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your great review Lisa! It's lovely to be working with you.
5/5
GoogleAbsolutely brilliant from start to finish. Neil and his team are very professional and easy to speak to and deal with. Probably the best letting agency I have dealt with in the past 8 years.
5/5
GoogleHighly Recommended. Having had bad experiences with high street Estate Agents and similar feedback from others who have also experienced the same transparent culture. West Surrey Lettings have been a breath of fresh air. Thorough, Honest, Personable and Extremely Responsive. Thank you so much.
5/5
TrustpilotHighly recommend these wonderful people
Everyone I've dealt with is helpful, friendly and professional.
Thank you for your wonderful review Rhonda! It has been a pleasure working with you and we appreciate your positive feedback. We will miss you as tenants and we wish you all the best in your new home.
5/5
GoogleAgency very good, Helped me find home where other agency didn't help. Thank you West Surrey Lettings!
Thank you for your lovely review Pedro! We are always happy to help and we hope you enjoy your new home.
5/5
GoogleWest Surrey Lettings is the best agency to work with. the entire team is well-coordinated, helpful and friendly. If I had to rent a property again, I would always come back to WSL. Highly recommends. Best regards to all team❣️
5/5
GoogleWest Surrey lettings have given me exceptional customer service and have gone the extra mile to assist me I highly recommend them well done Neil and your teamPositiveResponsiveness, Professionalism, Value
Thank you for the great review Karen, we're always happy to help and it's lovely to have you as a tenant again.
5/5
Yellexcellent for letting and managing a property
I have used West Surrey Lettings for many years now as agents for letting and full service management of a flat in West Byfleet. The team is amazing; always helpful, responsive and goes above and beyond to solve any issues. I have used other agents in this area and in Bristol and WSL is by far the best I have come across.
5/5
GoogleHelpful staff who made the moving in process easy. Great assistance in finding a flat.
Thank you for your lovely review Amy! We hope you enjoy your new home.
5/5
GoogleAmazing staff! So helpful in every aspect of our 3 moves we had with them.
Thank you for your lovely review Ben! We are always happy to help and thank you for the positive feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
West Surrey Lettings's West Byfleet office has 106 reviews across three platforms: 99 on Google, 1 on Yell, 6 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
West Surrey Lettings is rated 4.8 out of 5 across all 106 reviews, and 4.8 out of 5 on Google from 99 reviews, checked 9 October 2026.
West Surrey Lettings, 34/35 Station Approach, West Byfleet KT14 6NF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.