Gascoigne Pees West Byfleet reviews

★★★★★ 1/5

Trustpilot

This letting agent is shocking

This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.

Sarah · 19 January 2023

★★★★★ 5/5

Google

I found the team at Gasgoine Pees West Byfleet to be very friendly and helpful and with their support we finally sold my late mothers home. Thank you everyone.

Kim · 17 April 2024

★★★★★ 5/5

Google

We received a very positive experience and would highly recommend GP in West Byfleet, they are friendly and dealt with everything efficiently!

Kate · 29 July 2024

★★★★★ 1/5

Trustpilot

Terrible experiance

Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella

Susan · 27 September 2022

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest.

We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.

Mateusz · 11 April 2024

★★★★★ 1/5

Trustpilot

Disgusting flat, substantial costs due to failings and misrepresentation

On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.

Doctor · 25 March 2022

★★★★★ 5/5

Trustpilot

Incredibly happy with their work so far!

Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.

Elena · 18 April 2023

★★★★★ 1/5

Trustpilot

pushy, bordering on harassment

They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!

Chris · 10 May 2024

★★★★★ 5/5

Google

Exelant service from all the staff at GP throughout the whole process from marketing my house and up to completion date. Very professional and competent delivery of their services.

Steve · 11 October 2023

★★★★★ 1/5

Trustpilot

No apologies over mishandling to manage property

We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.

Hal · 21 August 2021

★★★★★ 5/5

Google

Absolutely delightful experience working with Sabrina. She made sure we were looked after, called when things changed (and they changed!!), very courteous and punctual. Keep it up!

Abhi · 11 October 2023

★★★★★ 5/5

Google

Very good experience with Sara and the Gasgcoigne-Pees team

James · 27 September 2024

★★★★★ 5/5

Trustpilot

Had the best experience

Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.

Emily · 20 October 2023

★★★★★ 5/5

Google

A big thank you to all the team for their understanding, help and kindness shown when we sold our house in West Byfleet last month. Irene and David Caddick

Nigel · 14 June 2023

★★★★★ 5/5

Google

We purchased our current property and Gascogne-Pees were acting as the selling agents. They were extremely professional and proactive and contributed significantly to the whole process. Highly recommended

John · 14 June 2023

★★★★★ 5/5

Google

My girlfriend and I used Simon Murray for arranging the mortgage for our new house and we couldn’t be happier. A very quick and simple experience with lots of communication to assure us everything was going to plan.

James · 14 June 2022

★★★★★ 1/5

Trustpilot

Communication was poorly, and the description of the property wasn't correct

The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.

Marta · 29 May 2024

★★★★★ 1/5

Trustpilot

Untrustworthy, liars and horrible customer service

They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them

Joshua · 16 February 2024

★★★★★ 5/5

Google

Great communication at all stages throughout the buying process. Very happy the house we bought was through Gascoigne-Pees. Would recommend this estate agent.

Annie · 14 June 2023

★★★★★ 5/5

Google

Superb service and would really recommend. The team worked diligently throughout the sales process to successful conclusion. Well done team! Janet

Janet · 14 June 2023

★★★★★ 5/5

Trustpilot

Ben was a miracle worker.

Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything

Emma · 30 August 2023

★★★★★ 4/5

Google

The team in West Byfleet have done a great job in getting my sale over the line

Annabel · 14 June 2023

★★★★★ 5/5

Google

Hi, Well Done Gascoigne-Pees team Amazing service and communication.Bravo Sabrina Regards Slawek

Slawomir · 11 October 2023

★★★★★ 5/5

Google

Hi, Well Done Gascoigne-Pees team Amazing service and communication.Bravo Sabrina Regards Slawek

Slawomir · 18 August 2023