Trusted Agent profile · West Byfleet
★★★★★
182 reviews across 3 platforms
15 Station Approach, West Byfleet, KT14 6NF
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in West Byfleet, at 15 Station Approach, is rated 3.8 out of 5 across 182 reviews on three platforms, including 93 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near West Byfleet.
Every review we hold for the West Byfleet office, from every platform, shown as written. First names only.
5/5
GoogleVery impressed with Gascoine Pees. 19 viewings of house and sold within 48 hours.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe were very pleased with the setup of the people viewing our property, this was well organised and we were informed of every visitor.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotOutstanding Service
Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.
1/5
TrustpilotWorst Service
They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend
5/5
GoogleThanks a lot to James and Phil. Great help throughout the whole process. They were always responsive and professional. Highly recommended!
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnable to get deposit back!
This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
GoogleThey carried out what they said they would.
Many thanks for your fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
4/5
GoogleGood service and communicative. Would use again.
Thank you for your wonderful review! Kind regards, Lucy, Customer Relations.
1/5
GoogleUnfortunately company policy to refuse viewings if you don’t have an offer on your house or in a position to buy immediately.
Hello Vincent, This policy is correct and is due to the current Covid-19 climate and high market interest at the moment. I would like to assure you that this is done to benefit our clients and their safety. Should you wish to discuss marketing your property for sale, or require mortgage advice, our local team will be more than happy to assist. Kind regards, Scott @ Customer Relations.
1/5
TrustpilotUnable to get deposit back
Hi All, Please very careful considerate rental any property in this letting agent unless they improved service. We had completed all professional clean after end of tenancy however the letting agent and management company refused to return all deposit amounts.
1/5
GoogleUnfortunately company policy to refuse viewings if you don’t have an offer on your house or in a position to buy immediately.
Hello Vincent, This policy is correct and is due to the current Covid-19 climate and high market interest at the moment. I would like to assure you that this is done to benefit our clients and their safety. Should you wish to discuss marketing your property for sale, or require mortgage advice, our local team will be more than happy to assist. Kind regards, Scott @ Customer Relations.
1/5
TrustpilotTerrible experience
Terrible experience. Even after paying each monthly rent bang on time and spending £600 on professional cleaning, deposit not returned on time and with other spurious deductions. I had to continually chase every step of the way and generally company always fell short of expectations. Bitter experience.
1/5
TrustpilotWorst experience
Worst experience! Unprofessional staff and management!
1/5
FacebookMoved into a rental yesterday and I ended up with carbon monoxide poisoning. Boiler condemned, entire street checked, ambulance and trip to hospital. I'm recovering at "home" with no heating and no one is picking up their phones. Don't know what to do or how to get things fixed. Cowboys.
1/5
Trustpilotnever turned up for viewing and never…
never turned up for viewing and never contacted me regarding it! so rude considering i took the day off also. very disappointing
1/5
TrustpilotPoor
As a would be purchaser, I found them unhelpful, amateurish and not acting in their client's best interests.
1/5
TrustpilotBULLY and AGGRESSIVE style
Received BULLY and AGGRESSIVE style as a buyer. NOT recommended!
1/5
TrustpilotWarning!! Stay Away!!!
Warning! Stay away from them. They will never help you after you paid your deposit. Go and find a better company to rent a home.
5/5
GoogleGreat service, professional and informative throughout - nothing was too much trouble.
5/5
GoogleRating only, no written review.
Thanks for your 5* review Jenny!
5/5
GoogleRating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleRating only, no written review.
Thank you for leaving us a review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near West Byfleet.
