Gascoigne Pees West Byfleet reviews

★★★★★ 5/5

Google

Buying a home is such a personal and stressful endeavour. Madison from GP has been amazing. Even to the point of proactively sourcing properties for us based on our unique requirements . Highly recommend her and her colleagues

Leanne · 5 December 2025

★★★★★ 5/5

Google

We used Gascoigne Pees in West Byfleet to handle two house sales and received excellent service throughout. Richard and the team were extremely friendly and professional.

Gazc482 · 28 August 2024

★★★★★ 5/5

Google

An incredibly long & frustrating house purchase made much easier by the team at Gasgoigne-Pees. Both proactive and responsive, I was kept up to date on the delays and heard what they were doing to resolve the issues regularly. A special shout out to Phil (much appreciated), and thanks to James and Richard too.PositiveProfessionalism

Laura · 14 June 2022

★★★★★ 5/5

Trustpilot

Excellent Sales Team

Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.

CG · 2 February 2023

★★★★★ 5/5

Google

Thank you to Sara, Jordan and the team at G-P for being helpful and supportive during an, at times, tricky sale. They were sympathetic with bad news, and tenacious when the sale was nearing completion. Would definitely recommend! Tommy

Tommy · 11 October 2023

★★★★★ 1/5

Trustpilot

I don’t even know which branch I’m with…

I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date! Oh, they did try to charge £60 until I mentioned the Tenants Fees act of 2019 which states that it is illegal to charge more than £50 to make a date change! Their excuse was they miscalculated the tax!!!! Ffs! I actually can’t even be bothered to try and explain how else they’ve been awful and stupidly hard to get a hold of. Avoid!!!!!

Amy · 26 June 2025

★★★★★ 1/5

Trustpilot

I strongly recommend staying away from…

I strongly recommend staying away from this agency and group. I cant write enough on how awful their treatments towards some people. If youre not worth their time they will treat you like dirt.

N · 24 July 2026

★★★★★ 5/5

Google

Brilliant service from Sara and the Gascoigne-Pees West Byfleet team! They kept me very well informed throughtout the process and answered all my many questions that I had as a first time buyer. I felt they went above and beyond to get me moved into my new property in a timely manner and I would definitely be happy to work with them again!

Victoria · 26 November 2024

★★★★★ 1/5

Trustpilot

I vacated a property earlier this year…

I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I  contacted    the landlord immediately  and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t  deal with the money  side of things and he contacted the letting agent immediately, and they assured me they will  refund would be processed within 1, 2 weeks.  However, it almost 2month now , and I have not received the refund, nor have I been provided with any valid reason for the delay despite repeated follow-ups.Anytime I reach out  on call or message to the landlord he doesn’t pick up or return my calls even the letting Agent give excuses …

JENNY · 21 May 2025

★★★★★ 5/5

Google

A truly great team at Gascoinge-Pees. Selling can be a very stressful time, but Jordan and the team have been amazing. Chasing when chasing is needed and kept me informed along the way. Thank you for the great experience.

Daniel · 14 June 2023

★★★★★ 5/5

Google

This review is for Simon Murray who helped us secure our mortgage. I spoke to several mortgage advisors and Simon was by far the most knowledgeable, trustworthy and patient person. Guided us every step of the way and I recommend him to all my friends looking to purchase.

Natalie · 14 June 2022

★★★★★ 5/5

Google

We moved into our home in February and had a great process with Sara from Gascoigne Pees. She called after working hours to keep us updated on a fairly long process and kept everything transparent. Would recommend.

Joseph · 2 September 2025

★★★★★ 5/5

Google

James helped us find and secure our first home this year. His knowledge of the local area was brilliant and he kept us up to date with everything we needed to know throughout the process. Would highly recommend James to help you find your next home.PositiveResponsiveness, Professionalism

Sally · 14 June 2022

★★★★★ 4/5

Trustpilot

Daniel Beckson's Professional Service

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel

Alan · 26 February 2024

★★★★★ 5/5

Google

Recently purchased a property through Gascoigne Pees. A pleasure to work with the team throughout the process. Many thanks to Jordan and Sara.

D · 17 April 2024

★★★★★ 1/5

Trustpilot

Worst property managers EVER

25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.

Stephen · 2 January 2022

★★★★★ 5/5

Google

We purchased a property in the area and Gascoigne Pees were the vendors estate agents. They helped facilitate the process and Sara Godman in particular kept us informed all along the way and liaised with the vendors when necessary. A professional and helpful service though out.

Mary · 17 April 2025

★★★★★ 5/5

Google

I recently needed to sell my dad’s house quickly to pay for care home fees. Thank you to all the team at Gascoign Pees West Byfleet for making the experience as pain free as possible. Every interaction felt professional but also personal. Communication throughout the process was excellent. Thank you especially to Sara and Jordan for all your efforts.

Claudette · 11 October 2024

★★★★★ 5/5

Google

I was really happy with Gascoigne Pees with the sale of my flat in Brantwood Gdns. They were so helpful with the sale and would highly recommend. Thank you Sara and Jordan. Polly Dougill

Polly · 14 June 2023

★★★★★ 5/5

Google

Richard and the team were brilliant from start to finish would highly recommend using. They kept be informed every step of the way and always helped when needed

Susan · 11 October 2023

★★★★★ 5/5

Trustpilot

Ben Calder - Rentals

From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!

Paula · 3 July 2023

★★★★★ 5/5

Google

The staff at Gascoine Pees were very efficient and helpful. Special thanks to Sara who looked after us through the whole, sometimes, stressful business.

Kate · 11 October 2023

★★★★★ 1/5

Trustpilot

Liars with no sense of accountability

These estate agents downright lied to us before moving in about what came with the flat and throughout continued to lie about the interactions we had. Their complaints process is as useless as they are and I'm convinced is completely biased towards the estate agents. They are criminal - do not go anywhere near.

MHux · 15 October 2025

★★★★★ 1/5

Google

I had a very i’m professional, unreliable and lack of communication experience with this company. Very good with the sells talk , but when it comes to doing they job, it’s pathetic beyond words. Keep away from amateurs.

Marcus · 17 April 2025