Gascoigne Pees West Byfleet reviews

★★★★★ 5/5

Google

I have had an excellent experience with Madison at Gascoigne-Pees. She asked so many more questions than any other estate agents I’ve dealt with so far, she was genuinely interested in finding out what it was I was exactly looking for to help me find the right property for me. With what a stressful time it is trying to find somewhere she’s helped me feel so relaxed and taken care of! Thank you again Madison

Charlie · 27 September 2025

★★★★★ 5/5

Google

A big thank you to Sara, Sasha and all at Gascoigne Peas for the sale and purchase of my property. Their Knowledge and professionalism was invaluable throughout the whole process. Many thanks, Andy.

Andrew · 13 July 2025

★★★★★ 5/5

Google

Good as gold. Easy to deal. Ben and Lucas will make sure every effort is made to make it happen. Really appreciate, as I'm not easy customer. Best regards.

Mariusz · 11 August 2026

★★★★★ 5/5

Google

I would like to thank Sara Godman and Jordan Snell for the outstanding work in completing the sale of my fathers flat in 3 months. Both kept me informed of the progress from sale to completion. I must admit this was stress free!!!! Certainly will recommend Gascoigne Pees West Byfleet and certainly these two members of the team. A huge thank you and well done !!!!

John · 11 October 2023

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs!!

Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.

Neeta · 10 August 2024

★★★★★ 5/5

Google

Great service from Sara and the team in West Byfleet in finding a bungalow for my elderly mum and supporting her through the whole purchase process. Thank you!

David · 17 April 2025

★★★★★ 1/5

Trustpilot

I will keep this short

I will keep this short "BEWARE" There is a reason this company gets such poor reviews. They have very poor or no ethics and constantly tell you Lies. YOU HAVE BEEN WARNED

Ronald · 23 January 2026

★★★★★ 5/5

Google

We had a great experience selling our property with Gascoigne Pees in West Byfleet. Thank you again to the team who help make the process as smooth as possible.

Angela · 11 June 2026

★★★★★ 5/5

Trustpilot

Mel went above and beyond

Mel went above and beyond! Honestly, I couldn’t fault her. We had the worst lawyers ever, and she was constantly going back and forth, being incredibly proactive and helpful every step of the way. I highly recommend Mel and her team to anyone looking to sell their propertyI

Camille · 30 July 2025

★★★★★ 5/5

Google

We nought our new property through Gasgoine Pees and particularly through James who was our main point of contact. James was outstandingly professional and "on it" in terms of what needed to be communicated. We had a lengthy chain and process and James was very supportive and understanding throughout every step, ensuring that we can buy our dream home. Thank you!

Claire · 14 June 2023

★★★★★ 4/5

Google

Sara and Janene were brilliant, pushing and chasing on our behalf. Many thanks for great service all the way

Claire · 23 May 2025

★★★★★ 5/5

Google

After trying 2 different estate agents over a 12 month period we went to Gascoigne-Pees in early 2024. We were delighted to receive a much better experience. In a difficult market at the time of trying to sell our house, early in 2024 they provide regular updates and feedback on how to better market the property and we successfully sold the house in April 2024. The after sales care in working between the various solicitors and our buyer was exceptional and the team come highly recommended. Thank you team West Byfleet fab job!

Matthew · 26 November 2024

★★★★★ 5/5

Google

We recently used the services of Gascoigne Pees in West Byfleet to sell our home and were extremely pleased with their service. In what is a challenging market they went above and beyond to ensure the marketing was on point , and that they updated us on every step of our sale . We were especially happy with the sales progression team , namely Janene , who was fully invested in making the sale happen ( never an easy thing at the moment ) . I would highly recommend anyone looking to sell in this current climate speak to Gascoigne Pees , making the wrong choice of Estate Agent ( as we did a year before ) in this market will make life very difficult , whereas I can't fault the approach of the whole team at Gascoigne Pees .

Martin · 26 November 2025

★★★★★ 1/5

Trustpilot

I find it almost laughable how this…

I find it almost laughable how this letting agency behaves. When you’re signing a contract, they bend over backwards to act friendly and helpful, but the second you’re moving out, the entire façade collapses. Their true colors show, and suddenly you’re dealing with rudeness, attitude, and a complete lack of basic professionalism. My experience with this agency at the end of my tenancy was extremely negative, and one staff member in particular, Freya, made the situation even worse. In my opinion, she spoke to me with absolutely no respect and seemed to think that talking to tenants in a dismissive, condescending manner was acceptable. From my interaction with her, it’s clear she has a lot to learn about how to communicate professionally. Some of the comments she made were completely unnecessary, and honestly, she would benefit from learning when it’s better to keep certain remarks to herself rather than speaking to people the way she did. This kind of attitude is unacceptable in any customer-facing role, and I strongly believe she needs proper customer service training. My overall impression is that she is not equipped to speak with tenants in a respectful or professional way, and that absolutely needs to be addressed. No member of staff has the right to speak to me the way she did. Because of this, I will be taking this complaint further through the appropriate channels, and I will be sharing my experience publicly so other tenants are aware of how they may be treated. This kind of behaviour is unacceptable, and I refuse to let it go unaddressed.

Jess · 19 November 2025

★★★★★ 5/5

Trustpilot

Sarah was great

Sarah was great. Kept me in the loop.

Sabrina · 4 June 2026

★★★★★ 5/5

Google

The team at Gascoigne-Pees in West Byfleet were brilliant! From start to finish they guided us through the process and were on hand to answer questions. Highly recommend.

John · 26 December 2024

★★★★★ 5/5

Google

Very pleased with the whole West Byfleet team. Great sales and purchase strategy, solid support and reassurance. We ended up with a fantastic house. 10/10. Special thanks to Richard and James who kept us sane with solicitors incompetence and buyers chipping at the last minute, and lastly thanks to Liz T for the stamp duty cut.

Rob · 14 June 2023

★★★★★ 5/5

Google

I received excellent service in a house purchase. Both Jordan and Sara were incredibly helpful and efficient, particularly in resolving some complications which occurred effectively and in a timely manner. They were always friendly and easy to contact. In fact even the estate agent selling our house commented on how good they were! Highly recommended.

James · 14 June 2023

★★★★★ 5/5

Google

Overall had a positive experience buying property with this agency, very quick to respond to any queries and always on top of things

Adam · 11 May 2026

★★★★★ 5/5

Trustpilot

Jemma Sexton is cheerful and very…

Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.

Wong · 11 December 2025

★★★★★ 5/5

Google

Just wanted to say a huge thank you to Sara and the team for there help in getting a slightly complicated sale through despite a number of issues Sara kept us all updated and made sure everything was resolved as quickly as possible. Highly Recommended

Christopher · 11 October 2023

★★★★★ 5/5

Trustpilot

Amazing experience from start to finish

Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!

Rhiannon · 16 July 2023

★★★★★ 5/5

Google

Buying a home is such a personal and stressful endeavour. Madison from GP has been amazing. Even to the point of proactively sourcing properties for us based on our unique requirements . Highly recommend her and her colleagues

Leanne · 5 December 2025

★★★★★ 5/5

Google

We used Gascoigne Pees in West Byfleet to handle two house sales and received excellent service throughout. Richard and the team were extremely friendly and professional.

Gazc482 · 28 August 2024