Every review we hold for the Wembley office, from every platform, shown as written. First names only.
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5/5
GoogleWe found Neil K and his team (Josh and Muhammad) extremely helpful, supportive and knowledgeable while trying to rent the property. A friend who rented his property in the same area recommended Haart and we decided to use them exclusively. Even during lock-down, they have shown good flexibility and we will continue to use them for the foreseeable future. Neil makes himself available and responds promptly to queries, he was very transparent throughout the process.PositiveResponsiveness, Professionalism
Zac Β· 21 June 2021
Agent replied Β· 20 June 2024
Dear Zak
Thank you for taking the time to let us know about your positive experience with the Wembley Haart Lettings team.
Kind regards
Neil (Haart Lettings Wembley Park)
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5/5
GoogleBhavik showed us around a number of properties on a Saturday afternoon. He was very professional, polite and had a great deal of information he could share with us about each property and the local area. We really appreciated his time and his courteous nature and would recommend him to anyone searching for a new residential or investment property!
J Β· 21 June 2023
Agent replied Β· 20 June 2024
Hi Jas, We are glad to hear you received a 5 star service! The team are always here to help. Have a great day! Kind regards, Qais Dawlazie (Area Partner) haart Wembley Park
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5/5
GoogleSanjay was very professional and thoughtful in assisting me in purchasing my first property. I would highly recommend dealing with Sanjay as he is brilliant at what he does and always puts you first.
Kirandeep Β· 29 July 2019
Agent replied
Dear Kirandeep Kular,
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
haart Wembley estate agents
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5/5
GoogleVery happy with the service provided by Haart . Good customer service and professional. Qais, Francesco, Asem,Nadine and team keep up the good work. You made the whole selling process quick and bearable. Thanks.
Esi Β· 29 July 2019
Agent replied
Dear Esi Asante, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Haart Wembley Park
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5/5
GoogleParth has been an excellent agent. Very helpful, market-insightful and directs the everyone in right direction. Highly recommend him due to his strong professional ethics and gives his personal touch to all the deals.
Jooly Β· 29 July 2019
Agent replied
Hi Jooly Dudhela, We're happy you found our staff to be so supportive during your experience here at haart Wembley. Please don't hesitate to reach out to us if there's anything more we can do! haart Wembley Park
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5/5
GoogleQasim was really helpful and seemed to know exactly what we were after. He took his time and made every effort to introduce us to the market in a very professional manner. Thank you.
Logix Β· 29 July 2019
Agent replied
Hi LoΓ―c Tarmey, We strive for 100% satisfaction, and it is great to see you had such a positive experience at haart Wembley. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! haart Wembley Park
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5/5
GoogleWe are have been looking for a flat for my son and were glad to have Omar Chowdhary as our agent. He has always responded quickly and professionally to our questions, understood what we wanted and was extremely helpful with his advice. Always followed up on communication and did hid best to arrange the details to perfectly fit our requirements. Thank, you , Omar!
Diliana Β· 12 January 2023
Agent replied Β· 21 March 2024
Hi Diliana,
Thank you for taking the time to let us know about your experience with us, we are happy to hear that you received a 5 star service!
Have a great day!
Kind regards,
Qais Dawlazie
Area Partner (haart Wembley Park Sales)
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5/5
GoogleI met with Milan today to look at a property, I found Milan very professional and polite. He answered all my questions with no issues. I have met with a lot of agents during my house search, Milanβs professionalism stands out the most.
Amal Β· 13 June 2024
Agent replied Β· 20 June 2024
Dear Amal, We are delighted to hear that you have encountered exceptional 5-star service! Our team is dedicated to assisting you at all times. We extend our best wishes for an outstanding day ahead. Kind regards, Haart Lettings Wembley Park
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5/5
GoogleQasim was really helpful and seemed to know exactly what we were after. He took his time and made every effort to introduce us to the market in a very professional manner. Thank you.
Logix Β· 14 June 2019
Agent replied
Hi LoΓ―c Tarmey, We strive for 100% satisfaction, and it is great to see you had such a positive experience at haart Wembley. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! haart Wembley Park
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5/5
GoogleIf you need a great service and great team in your corner when you are looking at selling your property look no further than these boys. Qais and Qasim pulled out all the stops and kept me well informed during the sale of two of my properties. They will even go the extra mile when things get sticky with solicitors. Highly recommend you ask for these two by name when selling you wonβt regret it.
And if things couldnβt get better than that they even promise a picnic hamper to their favourite customers upon completion of the sale. Though Iβm still waiting for mineπ
Dal Β· 23 March 2020
Agent replied
Hi Dal Mandair, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Your hamper is on his way haart Wembley Park
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1/5
GoogleI am very surprised to see so many positive reviews for this agency as my experience was terrible (somehow that makes me happy as I wouldn't wish to anyone what I had to go through when buying my flat).
After one year searching for a flat I finally found the flat of my dreams on rightmove. I contacted Haart and I got a call from Ahmad after only few hours (which was positive I thought). A view was arranged for two days after, I viewed the flat, I loved it and the day after I confirmed that I wanted to buy it.
However something weird happened, as he started contacting me for not-work related purposes, which I found really unpleasant and unprofessional. If I didn't like the flat so much I would have just given up on it to be honest. Anyway I did set some barriers and suggested him to focus on the flat and forget about the rest.
The seller accepted my offer and I asked Ahmad a long list of questions and asked for advice on the next step: he told me to get ready for a very quick process (about 4 weeks) as it was a chain free property and the seller wanted to finalise the sale asap. The solicitors started the paper work end of October 2018. I was so excited, I had even started packing.
4 weeks were gone and nothing. 5 weeks. 6 weeks, 7 weeks. Finally Ahmad told me that the exchange would have been on the 19th of December: I wouldn't have been in the country as away for Xmas holidays and he asked me to postpone my leave in order to finalise the exchange. I am glad that I didn't as after a few days the solicitors said that we were miles away from exchanging contracts and only then I found out that actually the property I was buying was owned 25% by the seller and 75% by a freeholder. For those who don't know, in these situations the process is much longer and expensive.
The process took almost 4 months and costed me over Β£1,000 more. When I moved in I found out that the service charge was over Β£600 more than what I had been told by Ahmad (I asked him this question at least twice).
Buying the first home is a very important life event (especially if you are a single person that had to save money for years and years to afford to pay for a deposit), therefore I was expecting my agent to manage my expectations and to give me a realistic view of the process and of the timelines and to behave professionally.
I don't want to suggest not to use Haart as my bad experience is only related to one of their team members.
Angela Β· 23 March 2020
Agent replied
Dear Angela Di Nuzzo We are sorry to read this. We strive to provide excellent service to our customers at haart estate agents at all times. Would you mind emailing us at wembley.park@haart.co.uk and our branch manager will look into this further with you? We hope to hear from you soon so we can resolve your issue as quickly as possible. Branch Manager, haart Wembley Park
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5/5
GoogleGreat agency that cares about their clients. Very friendly staff with positive attitude that reassures you are in the right hands. Highly recommend Ahmad if you do decide to go with Haart Wembley.
Maris Β· 1 November 2019
Agent replied
Hi Maris Parvez, Thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! haart Wembley Park
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5/5
GoogleI recently enquired to sell my property within the local area and requested this through a few agents. Most of them came back to me after a week to book an appointment, but the team at haart booked the valuation within 2 hours of my enquiry and it was Qais that i had met on the valuation. His knowledge of the process and the local market area cant even be compared to some of the other agents I met. He was pleasant and understood our needs. Myself and my wife didn't want to be pushed in making a decision, as we were not quite ready. He understood our circumstances and made us feel comfortable with the whole process. We have decided to stay and not sell due to our finances but will only use Qais in haart estate agents if we ever decide to sell.
Junead Β· 11 March 2020
Agent replied
Dear Junead, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received from us. If you ever need anything else from us, please feel free to give us a call or stop by. Have a lovely day. haart Wembley Park
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5/5
GoogleBeen dealing with haart Wembley for couple of years now! We have bought a few from them and also sold a few from them. We have been always dealing with Qais and he has always given us the right advise to make sure we do the right things in our properties to maximise on our return. He has been always in hand and brilliant to deal with. I am a local investor and obviously deal with lots of agents locally but no one can come near how efficient the team work. If Qais hasnβt been around then itβs been made sure that I get looked after by someone else in the office. Keep up the good work Qais and I look forward to our continued relationship.
Sara Β· 11 March 2020
Agent replied
Dear Sara, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us. We hope to see you soon. Have a lovely day. haart Wembley Park
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1/5
GoogleI have taken a flat on rent through HAART agency before 42 days. When I change my house at that time there were some issues in the flat and they said that they will give us some solutions about issues but they didnβt solve it , today is 43rd day still there is no reply from HAART agency. I call them many times but there is no solution and I and my family is suffering from 1st day when I came to this flat.
Vandana Β· 10 February 2020
Agent replied
Dear Vandana, Thank you for your feedback, it's really important for us to understand if we have done something wrong to improve our service . This is the page of the Sale Team Wembley, we think this message was for our Lettings Team. Looking with the Lettings at your case, we can see that you had some maintenance issue that have not been sorted yet as we don't have an authorization from the Landlord. Without the owner consent we are not able to take decision for maintenance problems (expect for gas/heating or in an emergency situation). We are chasing the Landlord on your behalf, our Lettings team will be in touch with you as soon as possible, meanwhile you are more than welcome to contact them directly. Best wishes haart
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5/5
GoogleI am interacting with Waise from Hart for buying a property.
Waise is very professional and has put an extra effort to find a suitable property for me.
Vinay Β· 18 March 2021
Agent replied
Dear Vinay,
Thank you for taking the time to write about your experience.
We are glad to hear that we provided you with a good service and are always here to help.
Kind Regards,
Qais Dawlazie (Branch Partner)
(Sales)
haart Wembley Park
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5/5
GoogleWould like to thank Francesco, was really so helpful and patient though this process took so long time to complete unfortunately. In short Haart did an excellent work and I would definitely recommend.
Karthik Β· 29 July 2019
Agent replied
Dear Karthik Ramiya,
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
haart Wembley estate agents
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5/5
GoogleAhmed was very helpful in providing information regarding properties and arranging viewing.
Once you have made your requirements known to him , he does his best to help you find the right home.
Roland Β· 29 July 2019
Agent replied
Hi Roland Gomes, Thank you so much for your positive comments about haart Wembley! Please don't hesitate to reach out if there's anything additional we can do for you. haart Wembley Park
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5/5
GoogleI wanted to thank Ahmad for his work and his incredible reactivity. He was able to meet our expectations and organise viewings within a very short notice. Highly recommended ! Nemesh !
Nimesh Β· 3 December 2019
Agent replied
Dear Nimesh Mandaliya, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Wembley estate agents
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5/5
GoogleThe service we received from Ahmad was first class! He was brilliant in keeping us up to date with any updates keeping our lives stress and hassle free. Couldn't thank him enough!
Nina Β· 27 November 2019
Agent replied
Dear Nina Rebello, Thank you for taking the time to leave us feedback. If you ever need anything else from us, please feel free to give us a call or stop by. haart Wembley Park
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5/5
GoogleI have been looking for my first investment property and Ahmad has been first class. He is very efficient and keeps me up to date with all the new properties that come on market
Newmake Β· 31 October 2018
Agent replied
Hi Newmake Furniture, Thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care! haart Wembley Park
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5/5
GoogleOmar Chowdhary was very helpful and maintained excellent communication throughout our interactions.
Isra Β· 23 March 2023
Agent replied Β· 22 March 2024
Hi Isra, We are glad to hear you received a 5 star service! The team are always here to help. Have a great day! Kind regards, Qais Dawlazie (Area Partner) haart Wembley Park
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1/5
GoogleUsha, Nassem I couldn't agree with you more.I infact didn't want to give even one star but had to.I rang Saturday and was told there were no viewings that day even though I said I'd pay all the money upfront and take it.So it was arranged for 5pm and no one turned up! I knocked on 3 doors before I knew which house it was because you don't get the numbers, A lovely lady answered and shown us around and said it had been taken.I couldn't believe it! It was uncomfortable for myself and the lady who was absolutely lovely.A shame to have an incompetent company working for people.I was told they forgot to ring me, The usual old chestnut yeah yeah yeah! 6 people I believe have desks in that office and they don't know what the next one is doing.Hectic day with viewings?! Ha I deal with 80'000 customers on an event day at Wembley Park.Too funny! If I was selling, Renting or looking for somewhere it would not be from cocky over the phone, Taking you for a fool whose comment I heard as the phone was lifted as they knew I was going to be ringing.
Madeleine Β· 29 July 2019
Agent replied
Dear Madeleine Clail,
Thank you for taking the time to leave us feedback. We are sorry to read that you are unhappy with the experience you have received. Could you email us at customer.experience@haart.co.uk so that we can discuss this further and try to resolve this with you?
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5/5
GoogleI have just purchased a property with haart of Wembley, Asem Dawlazie and Qais was very helpful and professional. I will recommend anyone buying or selling their property to use haart Wembley!
Shailesh Β· 29 July 2019
Agent replied
Hi Mr Amin, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience. Your recommendation means so much to us and we're so happy to have earned it. haart Wembley Park
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