Trusted Agent profile · Wembley · Middlesex
Verified
★★★★★
435 reviews across 1 platform
604 High Road, Wembley, Middlesex, HA0 2AF
Grey & Co Estate Agents's office in Wembley, Middlesex, at 604 High Road, is rated 4.6 out of 5 across 435 reviews on 1 platform, including 435 Google reviews rated 4.6.
Every review we hold for the Wembley office, from every platform, shown as written. First names only.
5/5
GoogleOur experience with Ronel Remigio was truly excellent .His responsiveness was immediate, making us feel supported at every step of the way . He was incredibly fast in identifying suitable proprieties and arranging viewing s , and his …
Glad to have been of service.
5/5
GoogleExtremely happy with service provided by Grey & Co. Zahid was always very prompt with responding to queries and stayed on top of required compliance docs. Highly Recommended
5/5
GoogleGreat communication 👏 always keeping me upto date . So glad I have one contact who knows the ins and outs of my property! Thank you all. Great team. Carina has been great , well organised and on the ball! Thank you.
5/5
GoogleHappy with this branch is the best I have more than 10 years with them They are fast and correct Especially Carina ,Zahid and Domenic Celeste they are the best always ready to help And fast resolution best ones :) .
1/5
Googleevery property I in choir we've been never want to take people on benefits 50% of the tenants or probably all working people that's why they don't like people on benefits disgusting agency never wanted to help me firstwhen you sit there on the phone and trying to explain to them though required by law you need to have a reason why you do not want to take someone or benefits a landlord Qantas discriminate you because you're on benefits it is of violation of your constitution rights99% of people in the UK can't get a guarantor because they do not know have no family what this agency do not care about this there are lower their landlords to discriminate if they want to guarantor then they should provide you not you provide for one for youlike this discriminate against people on benefits if they don't like people on benefits then on your advert you do not want people on benefitsthe guy was being very augmented on the phone are inquired about the property I said look I can pay 700 pound a month the guy just want you to be rooting arrogant to meway to next month I'm gonna report into the council and saying they do not want to take me because I'm on benefits and I am going to make a report
1/5
GoogleUnprofessional & disappointing service. Arranged for a valuation & decided to get my house on the market with Crown as it all sounded positive. I called into the local branch & dropped off my keys so they could do my viewings. Two weeks later I’d heard nothing from them so I rang them & they were almost surprised & didn’t have any details regarding my property. No appologies, just explained they would send out the paperwork for me to sign. It never arrived. I arranged to collect my keys from the branch & they asked why!!!! Almost 3 weeks wasted. Absolutely useless company and quite shocking really how bad customer service was. I’ve since put my house up for sale with another company who are doing an amazing job.
Thank you for taking the time to leave your feedback. We are genuinely concerned to read your comments, as we have checked our records and can confirm that we have no record of your property being listed with us, nor do we have any record of keys being dropped off at our branch. We also cannot find your details on our list of potential vendors. We take matters like this very seriously and want to ensure that there has not been any misunderstanding. We would kindly ask that you contact our office directly and speak with the Manager so we can look into this in more detail and clarify what has happened. At Crown Estate Agents, we are committed to delivering a professional and reliable service, and if there has been any miscommunication we would like the opportunity to resolve it. Thank you again for bringing this to our attention, and we hope to hear from you soon.
2/5
Googlevery rude on the phone very arrogant and they've spent me to provide a guarantor when I don't have to provide a guarantor if they can't give me a reason whyI'm going to report them to the councilI have to give a good value of reason why they want a guarantor and if they don't you can challenge that but they think they can just rule you but tomorrow I'll be reported into the council for discrimination
5/5
GoogleDealt with Ryan from the start and wow what a pleasure hes been to work with so friendly and answering any and all questions i have. Would highly recommend these estate agents and will be recommending them thanks again guys.
5/5
GoogleHighly recommended agency with good houses and great service especially big shout out to Zahid Thank you
Thanks Piety, looking after you and your family is always a pleasure.
5/5
GoogleWe have had positive experience with Grey & Co. They are always easy to contact, responsive, and extremely helpful whenever we need assistance. Any concerns raised are addressed promptly, giving us confidence that issues are taken seriously and resolved efficiently. The team is consistently accommodating, professional, and polite, making every interaction pleasant and stress-free. Their excellent communication and commitment to customer service are truly appreciated.
5/5
GoogleHappy with this branch is the best I have more than 10 years with them They are fast and correct Especially Carina ,Zahid and Domenic Celeste they are the best always ready to help And fast resolution best ones :) .
5/5
GoogleExceptional Service from Start to Finish From the moment we began our property search, our estate agent Danielle demonstrated unparalleled professionalism and dedication. Her extensive knowledge of the local market and keen eye for detail helped us navigate the complex process with ease. We were particularly impressed with how responsive she was. Whether it was a late-night email or an early morning call, she was always available to answer our questions and provide us with the guidance we needed. Danielle went above and beyond to ensure our needs were met. She was not just focused on closing a deal but were genuinely invested in finding us a home that fit all our criteria. Her patience and understanding made all the difference. Highly Recommended We can’t recommend Danielle enough. If you’re looking for someone who will put your interests first and work tirelessly on your behalf, look no further. We are grateful for her exceptional service and would not hesitate to engage with her again for future real estate needs. Thank you Danielle
5/5
GoogleI have been a tenant with Grey and Company for over 15 years. They consistently provide exceptional services. Carina, the service manager for my property, is incredibly helpful; she addresses any concerns I raise with her promptly and effectively. Her service is truly excellent.
Thank you.
5/5
GoogleReally impressed with the customer service over the phone. Spoke with Connor who was very helpful in answering my questions. Would recommend Crown to anyone looking for a rental.
5/5
GoogleWe recently sold a property with Grey & Co Wembley. From start to finish the experience was extremely positive. Dominic and Denise who handled our sale were a pleasure to work with. They were patient, responsive and absolutely professional at all times. What stood out to us from valuation to completion was Dominic’s ‘non pushy’ style of selling. This was a refreshing change from previous experiences with estate agents. Thank you for all your hard work it was much appreciated. We would not hesitate to use Grey & Co again.
5/5
GoogleFantastic experience working with the Grey & Co team for the purchase of my home. Denise was super supportive throughout and helped the process to feel smooth from start to finish.
5/5
GoogleWhat a lovely team at crown Helped us move smoothly Michaela was an absolute star worked hard on our behalf to help with the move and for us to get into our dream property Bunch a flowers for Michaela and chocolates for the team them to share
5/5
GoogleThis has been one of the best estate agents during my time in the UK. They have been extremely polite, understanding and helpful in many ways. Timmy was an excellent support while viewing as well as getting the contract …
5/5
GoogleI had the pleasure of working with Denise on the purchase of a property. Denise was very helpful, and had amazing communication on all the different steps of the process.
1/5
GoogleHighly unprofessional and unreliable. I was planning to use this agency for my rental property, but their complete lack of competence and poor work ethic resulted in a significant financial impact on me. Even though I was a prospective client trusting their professional reputation, they showed zero accountability. I will absolutely never use this agency in the future.
5/5
GoogleJust moved in a new property, the colleagues are really helpful especially Carina and Timmy, they really patiently help us out sort our request and solve our issues, I am really glad to be in touch with Grey & CO
Thank you Joanita for taking the time to leave your review. We wish you a long and happy tenancy and to assure you the team will be there every step of the way to assist you. Best Wishes, Grey & Co.
5/5
GoogleCarina is a star! Friendly, efficient and professional. If you use the agency ask for her! Thank you ⭐️
Thank you for taking the time to leave a review and for your kind words. The team work very hard to provide a 5* level of service.
5/5
GoogleI have lived at this flat for 4 years and was very satisfied. The workers at Grey & Co were very helpful, and any problems I had were sorted quickly. They look after their tenants very well. I want to specifically thank Carina Wesley, Dominic, and all the others who supported my family and I during our stay.
Thank you Hyrije it was a pleasure working with you and your family for the last 4 years, we wish you all the best for the future.
5/5
GoogleWe had a great experience with Grey and Co. A special shout out goes to Denise. She was very helpful and understanding. The entire process was handled professionally, with clear communication.. We would highly recommend Grey and co. A very big thank you to all the staff of Grey and Co.
Thank you Larson, Denise is a superstar. We hope you and your family will be very happy in your new home.
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