Trusted Agent profile · Wem
★★★★★
879 reviews across 3 platforms
13A High Street, Wem, Shrewsbury, SY4 5AA, SY4 5AA
Part of Monks Estate and Letting Agents, see every office.
Monks Estate's office in Wem, at 13A High Street, is rated 4.9 out of 5 across 879 reviews on three platforms.
Every review we hold for the Wem office, from every platform, shown as written. First names only.
5/5
TrustpilotThe manager of my rental property
The manager of my rental property, Chervon Pierre, has been a pleasure to work with. She is extremely efficient and thorough. She has left the next manager high hurdle.
Thank you for your positive review Michael, I always strive to provide excellent customer service and it has been a pleasure working with you. Best wishes, Chervon
5/5
TrustpilotVinnie from renewals has been great to…
Vinnie from renewals has been great to work with. He has made our lease extension a simple matter. He is courteous and prompt with his communication. I appreciate Vinnie's style and enthusiasm.
Dear Sean,Thank you very much for the lovely review.Wishing you all the best.Kind regards,Vinnie
5/5
TrustpilotBest choice I have made
I had a great experience renting my flat, the process went all smoothly, the place was perfectly clean and everything was in great condition, this made my journey moving to London 10x greater!
Thank you for your kind review Sophia. All the best in your new home. Talyor
5/5
TrustpilotProfessional and helpful team
Had the pleasure of working with Ollie Hayden (Associate) and Sasha Gray-Crosby (Senior Property Manager) this year who were both friendly, helpful and professional - can highly recommend each of them!
Thank you for you kind review. It was a pleasure assisting you. Ollie and Sasha
5/5
TrustpilotSummer from the Lettings team has been…
Summer from the Lettings team has been fantastic through the whole letting process from start to finish. Would recommend her to anyone looking to rent a property in London!
Dear Oliver.Thank you for the lovely feedback! I’m thrilled to hear that you had a great experience throughout the letting process. I hope you and Charlotte Enjoy your new home!Summer
5/5
TrustpilotThe lettings agent who helped me find my flat
The lettings agent who helped me find my flat and to complete the contract process was extremely efficient, professional and clear, and on the day of the move helpful beyond the call of duty
Dear Frances,Thank you so much for your kind words. It was a pleasure assisting you throughout the process, and I'm delighted to hear that you were pleased with the service. Moving can be stressful, so I'm glad I could help make the day a bit easier for you.Wishing you all the best in your new home!Kev
5/5
TrustpilotGreat support!
I was anxious about searching for a property in the UK for the first time, but thanks to the Japan Desk team, I was able to find a great property.Their support was always appropriate and quick, and I felt safe in dealing with them.
Thank you very much for your kind words, it has been a pleasure to help you. We are always here if you need any further assistance.Kind regards,Japan Desk Team
5/5
TrustpilotWapping letting - great service
Contacted Peter to see a property to rent at 8am on Friday, he managed to find me a slot on the same day. He was very professional, knew about the property and I was very impressed with the service. Definitely recommend.
Thank you Nicki.It is a pleasure assisting you. Peter
5/5
TrustpilotMany thanks to Daniel Lloyd
I appreciate the support and prompt communication from Daniel Lloyd with all parties for the replacement of the broken washing machine in the apartment we are renting. The issue was solved quickly and smoothly
Hi Svitlana thank you for your kind words, please feel free to reach out when you have any issues in the future. I am always happy to support where I can.Kind regards,Daniel
5/5
TrustpilotFantastic service
Fantastic sales team. Beautiful photos. Understood our distress at leaving family home and our need to downsize. Our agent was the one pushing everything forward all the time. Keeping us updated. Even our buyers commented on how good our agent was!
Dear Sarah, Thank you for trusting us with your home and we wish you all the very best with your onward plans.Best wishesOli & the Knight Frank Sevenoaks team
5/5
TrustpilotA very professional & efficient service
Both Laura and Harriet, from the Wimbledon Village lettings team, were extremely efficient and professional when handling the re-letting of our property. They both ensured that we were always kept fully updated of progress and the team were at hand to assist whenever possible, going beyond what was necessary. A big thanks to all.
Thank you Susan! It is always a pleasure working with you too and we are so pleased you are happy with your new corporate Tenant.Kind regardsLaura and Harriet
5/5
TrustpilotBrigette from renewals has been very…
Brigette from renewals has been very helpful for me over the past few years, always helping me secure a good deal and keeping a great relationship between me and my landlord maintained over the years. Many thanks
Hi JoeThank you taking the time to write this review. I am so pleased we came to an agreement that is positive for both you and the landlord. Until next year!Kind regardsBrigette
5/5
TrustpilotProfessional but human
Professional, friendly and helpful. Charlie especially made me feel I was in trustworthy and transparent company rather than having to sift through the usual estate agent jargon. I wouldn’t hesitate to recommend.
Thank you very much Sophie, I’m glad I could help and I wish you all the best.
5/5
TrustpilotExcellent support
We checked out today from a house managed by Catrin Baker. Catrin has provided excellent support in the past four years. She’s always been kind, responsive and helpful, and we’re grateful for the partnership we had with her
5/5
TrustpilotGreat agents that communicate
Great agents that kept us and all involved well informed and updated regularly on progress within the chain, some times a few to many communications But better to be that way.
Thank you for your kind words Angela, it was great working with you and getting this across the line. I hope you settle in well. Florence and the team at Knight Frank
5/5
TrustpilotExceptional customer service
I worked closely with Patricia when my property came up for rent again. She was exceptional and so prompt in responses and her due diligence was excellent. This made my experience so easy esp when travelling abroad at the time.
Thank you, Neelam, I appreciate your kind words, I am glad I could assist you in letting your property and finding you suitable tenants. Patricia
5/5
TrustpilotI was looking for a new flat to rent…
I was looking for a new flat to rent and had a great experience with Emily Hooper who was always responsive to answer. Really happy to go through this process (which could be heavy) with Emily. Thank you
Thank you so much for your lovely review Aurelie 😊 It was a pleasure working with you. Emily
5/5
TrustpilotGeorge Manolache
George Manolache, property manager for my flat in Fulham has been super helpful and efficient.
Thank you, Hilary. It is always a pleasure assisting you.Thank you. George
5/5
TrustpilotExcellent service - over and above
Excellent service from Daniel our property manager. He went over and above to help and provide immediate assistance. He also checked at each point to ensure things were running smoothly
Thank you Jo-anne. It really is a pleasure assisting you. If there is anything else I can do in the future, please do not hesitate to contact me. Daniel
5/5
TrustpilotGreat service
Worked with James King to find and move into a new property. Support was amazing, and everything went smoothly. Highly recommend!
5/5
TrustpilotWalid offered us a top level of…
Walid offered us a top level of service, everything went really smoothly, something unexpected happened during the time but it was sorted the next day, I would recommend him and knight Frank for their professional service.
Dear Josh,Oliver and I are very grateful for you entrusting us to look after your interests.We both look forward to working with you once more.Best,Walid and Oliver
5/5
TrustpilotGreat experience with Sarah Rynne from…
Great experience with Sarah Rynne from the Wapping officeShe is very patient and helpful and always reply to email quickly and actively help me solve the obstacles encountered in renting a house.
Hi YiZhu, thank you so much for your kind review. It’s been wonderful working with you recently and I wish you all the best in your new home! Kind regards, Sarah
5/5
TrustpilotLouna from the Tower Bridge office.
Louna from the Tower Bridge office is always willing to do what it takes to help when needed and will go above and beyond to ensure a smooth process.
Thank you Grant for your kind words. It was a pleasure assisting you. Louna
5/5
TrustpilotI was impressed how fast I rented my…
I was impressed how fast I rented my apartment. Also, everything that the team told me when I meet them the first time They delivered. Highly recommend
Thank you for your kind words David. It was a pleasure assisting you. Patricia
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