Every review we hold for the Welwyn Garden City office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleOverall the service from Haart and Tony’s team was very professional. All the additional requirements such as the ECP, house photos…. were bought together well and were also very professional. Chris and the other team members who conducted the viewings were professional pleasant and considerate. The house was Marketed well and sold quickly. The one stumbling block was the constant delay after delay due to the second from bottom of the chain (only six houses in the chain and we were number four). I believe Tony tried his utmost to resolve the issues but appreciate there is little that can be done to resolve issues with intransigent and what appeared to be totally unprofessional and incompetent solicitors for those at the bottom of the chain. At times we were being informed weekly that exchange would be next week which was a little frustrating. I see this as part and parcel of the moving experience and as I say was not in any part to due Haart. Tony was always willing to go the extra mile such as negotiate a price for the house we were purchasing. So, now we have a completion date, the bad experiences of moving are pushed to the back of our minds and we are more than happy we proceeded and have completed.
Ray · 29 July 2019
Agent replied
Dear Ray Smith, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Welwyn Garden City estate agents
★★★★★ 5/5
GoogleHaart were very professional and all the staff I had contact with always did their best to get people through the door and get the sale through and also found them to be easy to get on with. Tony was particularly determined in what proved to be a rather difficult and stressful sale for both of us and though we didn't always see eye to eye he got the job done, which is all you can ask and was much appreciated. Tony and his staff did a great job and would definitely want them on my side.
Gary · 29 July 2019
Agent replied
Dear Gary Jillings, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Welwyn Garden City estate agents
★★★★★ 5/5
GoogleMy partner and I purchased our first home through WGC Haart. We saw this property last minute at the end of the day on Saturday and called the office, Anna Haponiuk answered. She was the most helpful, and even though her shift had just finished, she offered to show the property to us anyway. Very enthusiastic, knew about the property, not pushy and we both give her a 100% mark.
We ended up making an offer and buying. Harry was also great who is a mortgage broker there and again is very knowledgeable. Tony was generally available if we needed to check progress.
I would recommend however that a local conveyancer or solicitor is used for the transfer, rather than a firm in Leeds (to be reviewed seperately)
Elgin · 25 June 2019
Agent replied
Dear Elgin Luta, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Welwyn Garden City estate agents
★★★★★ 5/5
GoogleWe would highly recommend the Welwyn Garden City branch of Haart. We have just purchased our first home and were really impressed by the team. Anna was excellent in helping us find exactly the house that we were looking for and then liaising with us through the offer process - really friendly and professional and easy to contact. Tony, the branch manager, has also been really excellent - he has kept us updated throughout the sale process with weekly updates and we could always call with queries as needed. Thanks guys!! L & A
Lmc674 · 25 June 2019
Agent replied
Dear Lmc674, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Welwyn Garden City estate agents
★★★★★ 5/5
GoogleI had a very limited time to find a place to live, I had the pleasure of working with Anna, Shumes and Tony from Haarts Estate Agents in Welwyn Garden City. Anna, showed me round the property, i found her to be very pleasant, patient, punctual, thorough and quite helpful, she answered every question honestly. I was in constant contact with Shumes all through the process, he is very kind, highly knowledgeable and professional from start to finish, he kept me informed and dealt with my enquiries swiftly and efficiently. Tony is approachable, courteous, fair and very flexible.
If you looking to buy or rent a property in WGC or anywhere within that vicinity, I highly recommend Haarts, they are absolutely exceptional, they offer a very honest and professional service.
Ernest · 7 January 2019
Agent replied
Dear Ernest Bosah, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Welwyn Garden City estate agents
★★★★★ 4/5
GoogleBen Blacker was very attentive in making sure the sale went through as quickly as possible. He chased the required people to make sure deadlines were met. Overall I would reccommend Haart Estate Agents to deal with the sale of properties.
Christine · 23 May 2024
Agent replied · 9 January 2025
Hi, thank you very much for your kind words regarding the team here! we wish you all the best and if there is anything we can help with in the future please do let us know! The Haart Welwyn Garden City team.
★★★★★ 5/5
GoogleI recently a viewed a property with my husband. “Shumes Khan” showed us the property, he was excellent and very helpful in understanding our needs. Me and my husband have viewed many different houses with various estate agents and by far , Shumes Khan has been the best to date. His kind, friendly nature was by far outstanding. For sure, if we decide to sell our current house , we will contact him and would also have his input when we are looking to buy.
Thank you Shumes for your kind services.
Fira · 25 June 2018
Agent replied
Dear Fira, Thank you for leaving such great and detailed feedback about your experience with haart Welwyn Garden City estate agents. We hope to see you soon!
★★★★★ 5/5
GoogleWe recently used haart Welwyn Garden City to sell our flat in Hertford and relocate to Norfolk. Tony was our main contact and was professional, experienced and confident throughout the entire process.
Chris also worked closely with us and he was courteous, attentive, professional and maintained regular contact, giving timely updates to keep us informed and reassured. We had a couple of issues with our onward purchase (with a different estate agent) which Chris and Tony helped with even though it was not haart's responsibility, but their support was above and beyond and greatly appreciated.
We would recommend haart Welwyn Garden City.
Carol · 25 June 2018
Agent replied
Dear Carol Walker, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Welwyn Garden City estate agents
★★★★★ 5/5
Googlegreat service, from Haart WGC, Ben Blacker was always easy to contact. Dealt with queries fast and professionally, but his best quality was keeping me calm at some of the most stressful times. always positive and kept it honest throughout.
Laura · 23 May 2024
Agent replied · 30 December 2023
Laura. Thank yo for your kind words. Regards Ben
★★★★★ 5/5
GoogleWe had a good experience and a good service from haart estate agents recently. Ben Blacker is a professional, very helpful and considerate. We had our house valued and he provided very useful information. I strongly recommend him
Gaby · 23 May 2024
Agent replied · 25 November 2023
Thank you for your review. All the best. Ben.
★★★★★ 5/5
GoogleWonderful service! Florrie and Paul were immensely helpful for my fiance and I as first time buyers. They were happy to accommodate us and have made the process go as smoothly as possible. Thank you so much!
Sophie · 3 June 2024
Agent replied · 24 August 2024
Hi Sophie, thank you for your kind message, we will continue to ensure the process is as smooth as possible.
thanks Florrie and Paul
★★★★★ 1/5
GoogleIf Haart was the last estate agent on earth I would never do business with them again. Tony Mitchell is one of the most dishonest and nasty people I have ever encountered. We were strung along by Tony for over 2 months believing we would be completing on a property only to be let down at the last minute after lots of money invested in searches, survey etc. and Tony encouraged the seller to do this knowing full well we had just had a newborn baby and a 2 year old living in a tiny flat. If I was the owners I would not have him running one of my shops. I had heard negative things from friends at the start of dealing with him so I am not the only one with this opinion and I will make sure all of my friends around Welwyn and Hatfield are aware of my disgraceful treatment so they know to stay away.
Katy · 14 October 2023
★★★★★ 5/5
GoogleTony Mitchell and Peter what an absolute pleasure it was to deal with you. You were amazing from beginning to end in a very long and stressful process. You were always available to have a quick chat with about what was going on and always willing to find out and update us when our solicitor was such a let down. Wish you all the best and huge thank you!!
Marzena & Fareed
M · 25 August 2020
Agent replied
Dear Mazia S, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Welwyn Garden City estate agents
★★★★★ 5/5
GoogleTony Mitchell and Peter what an absolute pleasure it was to deal with you. You were amazing from beginning to end in a very long and stressful process. You were always available to have a quick chat with about what was going on and always willing to find out and update us when our solicitor was such a let down. Wish you all the best and huge thank you!!
Marzena & Fareed
Marzena · 24 June 2020
Agent replied · 24 June 2023
Dear Mazia S, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Welwyn Garden City estate agents
★★★★★ 5/5
GoogleI would like to say how brilliant my experience has been so far with Tony Mitchell. Tony has been incredibly efficient and helpful with my purchase .
He has been quick to respond to queries and kept me well informed. I'm grateful to him for making the whole process so effortless.
You have a great and friendly team.
Agnieszka · 12 October 2022
Agent replied
Thanks Agnieszka for your kind words and the 5 star review.
★★★★★ 5/5
GoogleLillie is by far the best estate agent I’ve been dealt with. She is thorough, efficient, courteous, professional and helpful. Lillie kept me updated at every stage of the process and finally helped me to sell my property.
Sindy · 30 March 2024
Agent replied · 9 January 2025
Hi, thank you very much for your kind words regarding the team here! we wish you all the best and if there is anything we can help with in the future please do let us know! The Haart Welwyn Garden City team.
★★★★★ 5/5
GoogleThe service provided by Tony and his team has been outstanding. From the initial contact right up to exchange Chris (who was managing our sale) has communicated weekly keeping us informed every step of the way. Prior to offer the team would manage viewings and got to know the property really well so they always presented it in a very knowledgeable,positive and professional way. I would definitely recommend the Welwyn Garden City team!
Wendy · 29 July 2019
Agent replied
Dear Wendy Oriordan, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Welwyn Garden City estate agents
★★★★★ 5/5
GoogleTony Mitchell and his team have been great to work with in selling my Mum’s property. It’s been a long journey but Tony made sure we got over the line and pulled out all the stops to make sure we completed the sale last Friday. Thanks to Tony, Nicole and the team for all their help in what was a difficult time for me.PositiveResponsiveness, Professionalism
Sharon · 25 August 2021
Agent replied
Hi Sharon,
Thank you for leaving us feedback.
We wish you all the best for the future.
★★★★★ 5/5
GoogleLovely experience selling with Haart very friendly and professional from the start. After accepting an offer we were called weekly with an update, even if it was "there is no update". Nicole was brilliant liaising between all parties to sort out various issues that came up throughout the process. Thanks to all the team we used, Jack, Tony and Nicole, we would highly recommend.PositiveResponsiveness, Professionalism
Alex · 25 August 2021
Agent replied
Hello Alex, thank you for your kind words. Looking forward to completion!!
★★★★★ 5/5
GoogleLillie has been absolutely exceptional in her guidance and help throughout my search for a home . I have really valued her lovely personality and real understanding of all the properties we have visited.
Michael · 23 May 2024
Agent replied · 29 July 2023
Thank you for leaving us a 5 star review.
★★★★★ 5/5
GoogleThank you to Haart Welwyn Garden City for providing such a great service. Thank you to especially Nicole Lucas for all her hard work. She has been so great and has always been so responsive even on a Sunday when it was herday off. She is a credit to Haart. All the best in your bright future Nicole.
Thank you again :)PositiveQuality, Professionalism, Value
Lali · 25 August 2021
Agent replied
Thank you for your feedback Lali, we wish you all the best for the future! Stay safe :)
★★★★★ 5/5
GoogleWe approached Tony Mitchell at Haart Estate agents, Welwyn Garden for the purchase of our house. He was quite helpful and updated us on a regular basis. Whenever it was difficult to touch base with the solicitor Tony was there to answer our queries and update us on the status of the sale.
We are very pleased with his services and would recommend him to other.
Best regards,
Soheil
Soheil · 24 June 2020
Agent replied
Dear Soheil Motamedi, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. haart Welwyn Garden City estate agents
★★★★★ 1/5
GoogleTerrible agency - avoid at all costs.
Offered little to no guidance throughout the the 6 months we were on the market with them. Communication was poor to non existent throughout. We had over 50 viewings on our property and many, if not all, were unqualified buyers - just a complete waste of our time.
If you are looking for an agent to say all the nice things and stroke your ego about your property and offer no service or ability to sell - these are the guys for you.
I can't understand the good reviews below, maybe we were unlucky, but the service we received was no way near the standard you'd expect of a national agency.
Tim · 23 May 2024
Agent replied · 9 January 2025
Hi Tim, thank you for your feedback. Whilst we understand the frustrations of not selling a property which sadly does happen from time to time, I would like to highlight that that there is no benefit to ourselves nor you as the seller to bring around people who are not 'qualified buyers'. Every buyer we registered on our system will be asked how they are looking to fund the purchase and will be asked some questions around this to ensure they are not wasting anybody's time. We also offer everyone the opportunity to speak to our broker within branch to discuss their options if they wish to do so. I would like to reiterate there is no benefit to anyone, ourselves included, to sell your property to someone that is not able to buy your home as we are in industry paid on success (I.E you reaching a completion). I am also under the impression after having had over 50 viewings through the door the team here have done everything in their power to promote your property in the best possible light to everyone they came into contact with. If you would like to discuss the matter further please do let me know. Adam from Haart.
★★★★★ 5/5
GoogleWe've just bought a flat through Haarts in Welwyn Garden City. The process took a lot longer than we had hoped, but I don't think this was Haart's fault. Tony was always available on the phone, and did what he could to move the conveyancing process along. Charlie showed us round the property, and was very knowledgeable and helpful.
Peter · 11 March 2022
Agent replied
Thanks Peter For Your Kind Words, We Are Looking Forward To Seeing You On Completion.
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