William H Brown Wellingborough reviews

★★★★★ 5/5

Google

Viewed a few of the Wellingborough properties and Emmanuelle was very helpful and knowledgeable and even advised me to view other promotors that I initially did ask to view. Thanks

Moses · 11 October 2024

★★★★★ 5/5

Google

It's not often I leave reviews so it is more special when I do, and from my point of view only goes to someone who goes beyond the call of duty and that someone is Tracy who of late I have had the pleasure to of consulted with and to of had come over to show tenants round to make the process of us moving as smooth as it can go, I hope 1. others read this and feel reassued that they are in safe hands with Tracy and 2. Tracy's manager reads this and understands how much of an assist that she is to WHB and lucky to have such a great individual working for them. Many thanks to Tracy & WHB for their professionalism.

Richard · 26 October 2023

★★★★★ 5/5

Google

I would highly recommend using this agency . A big shout out for Tracy. Tracy was very very helpful and understanding . I was looking for a house in Wellingborough and William H Brown was the only agent that helped in this transition. I have also 3 month old baby and no other letting agency accommodated the fact that I have small baby in the house and wanted to move as soon as possible. I called other letting agencies and they would take my details and not call me back about the properties for rental to me at all. I would travel from London to view properties with prior appointments with other agencies but then get a phone call that the property has been taken. In the end , I was very frustrated but Tracy was the only one that came through for me and my family. She is very professional and understanding. She also made sure that I got to view properties promptly understanding the fact I was travelling from London especially to view properties. I have managed to get property in the area that other estate agent refused me due to fact that i had a 3 month old baby. This was only possible with Tracy’s intervention. Once again , I cannot sing my praises high enough for her . Thank you Tracy

Amil · 26 October 2023

★★★★★ 5/5

Google

I would love to praise Tracy for her outstanding help during very stressful few months of moving house. She has put her self out to help answer any questions when needed. She found Us a new tenant in the first viewing. Tracy is a very professional Lady and William and Brown are great company. I would like to work with Tracy again in the future as her experience shines through, she made the process very easy and will definitely recommend Tracy.

Samantha · 26 October 2023

★★★★★ 5/5

Trustpilot

Good renting experience with…

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Hanan · 4 February 2026

★★★★★ 5/5

Trustpilot

Many thanks Matthew Wolf for your…

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Hadeel · 4 February 2026

★★★★★ 5/5

Trustpilot

I have not yet completed but my…

I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.

Ruth · 19 October 2024

★★★★★ 5/5

Google

Emanuelle was helping us finding the property for renting! Very good service!

Cristina · 17 May 2025

★★★★★ 5/5

Google

Emmanuelle was very professional. Every detail was clearly communicated. She made the process smooth. Thank you.

Bukola · 25 March 2025

★★★★★ 5/5

Google

Emmanuelle was amazing and so helpful in helping us find our new home 🥰 …

Charlee · 1 April 2025

★★★★★ 5/5

Trustpilot

Swaffham - Aston 10/10

Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.

Adam · 10 July 2024

★★★★★ 1/5

Trustpilot

I found a rental property online and…

I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!

Sabrina · 8 July 2023

★★★★★ 5/5

Google

William H Brown Wellingborough has been amazing over the duration of our tenancy.Each and every request was dealt in professional and swift manner.Would like to raise my sincere thanks to Tracy who deals with the rental side of the business.Much appreciated.

Volkan · 30 November 2023

★★★★★ 1/5

Trustpilot

KEEP AWAY

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

Loadsa100 · 17 July 2026

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service . . zero communication, poor photography, they are better off suited to the sub £200K market . . stack 'em high, sell 'em cheap approach

Graham · 9 October 2026

★★★★★ 5/5

Google

Great service from w h brown estate agent, Emmanuella was very friendly showing me the properties. Will recommend w h brown any day.

Olufemi · 11 October 2024

★★★★★ 5/5

Google

Really apreciate Tracy effort for finding really quick tenants for our property , Always was on other side of the phone to hold my hands through the process, Manny Thanks Traccy , See you on our next property , 🤙🤙

Michael · 26 October 2023

★★★★★ 5/5

Trustpilot

William H Brown in Bury St Edmunds are…

William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.

TillyM · 23 August 2024

★★★★★ 1/5

Google

Booked a valuation in November. Guy turned up was 25 minutes late (not a great impression as shows would turn up late to customers!) also pushy, after also giving the worst % rate to sell the house out of the 3 people who valued the house that day, wanted 1.3%, got 0.9% to your rivals who were much nicer and explained everything rather than just going in with the hard sell 1980’s sale techniques!! saying it was a good offer. Not a chance it was!! Then I’ve had so many phone calls since, I’ve asked them several times to stop calling me and remove me from there systems. Yet I still get calls. Go elsewhere much nicer people and better % rates to sell your house!

Jordan · 29 March 2024

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

Billy · 28 March 2026

★★★★★ 5/5

Trustpilot

William H Brown - Bury St Edmunds

If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.

Josee · 19 October 2023

★★★★★ 5/5

Google

Amazing team, amazing member which help us finding a new property to move in in a very short time. Many thanks Emmanuele for your hard work and devotion.

Cristina-Paula · 28 April 2024

★★★★★ 5/5

Google

Tracy was absolutely amazing to work with. The process was fast, she was very informative!! I highly recommend you go and speak to her if you require a rental property!!

Suzanne · 28 February 2024

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022