William H Brown Wellingborough reviews

★★★★★ 5/5

Google

We recently had a viewing with Eleanor, and she was absolutely amazing from start to finish. She was friendly, professional, knowledgeable, and made the whole experience feel really relaxed and comfortable. She took the time to answer all our questions properly and never made us feel rushed at all. Honestly, one of the best experiences we’ve had with a letting agent, Eleanor is a real credit to the team. Thank you again!

Karolina · 11 June 2026

★★★★★ 5/5

Google

While I was searching for a property, I began losing hope, until I came across William H Brown in Wellingborough. That’s where I met an amazing and exceptional woman named Rebecca, the team’s Mortgage Services Manager. From the moment we spoke, I connected with her straight away. She took all my anxieties and worries away by providing clear, detailed information about mortgages, affordability, and the entire process as a first‑time buyer. She explained everything with patience and care, making sure I understood each step. Rebecca is truly remarkable. She made me feel at ease and supported me throughout the journey of purchasing the property of my choice. She has been flexible, polite, patient, informative, and always accessible whenever I needed guidance. I also want to thank Josh and Ellie, two of the agents I worked with while searching for a property. They were professional, informative, accessible, and genuinely helpful. I highly recommend William H Brown in Wellingborough. The team’s professionalism, warmth, and dedication made a world of difference :)

Miss · 17 March 2026

★★★★★ 5/5

Google

Last August we were given notice on a previous property we contacted William H Brown and were extremely fortunate Eleanor was there to answer all our queries, she accommodated us quickly with 3 separate viewings to which we found the property we are in now! Eleanor was there to answer all of our questions whenever needed. We recently had our first inspection and when Eleanor accommodated dates and times that fit around my work schedule! William H Brown are a fantastic estate agents and we look forward to many more years of working with them!

Ursula · 17 March 2026

★★★★★ 5/5

Google

I recently contacted William H Brown due to interest on a property I had seen and I was greeted on the phone with Eleanor. From that very first communication, Eleanor was incredible!! She was friendly, approachable and incredibly helpful. She bent over backwards to help me! I rang up for one property and several hours later Eleanor had us viewing 5 incredible properties. One of which ended up being “the one” she was happy and friendly through your the entire viewing time and with a great sense of humour! She is an asset to your team and we as a family are truly grateful for all of her help and support!! Thank you so very much Eleanor!

Terri · 17 February 2026

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

Andrew, Nicole and the team at William H Brown were really committed to finding us a buyer from the outset and followed through when our first buyer withdrew at the last minute, finding us another buyer within two weeks who paid the full ask. They also went above and beyond to check on the (unoccupied) property as required, as we were based in London during the sales process. We highly recommend them as the first choice of agent and would definitely use them again.

Fiona · 11 October 2025

★★★★★ 5/5

Google

We had a fantastic experience working with Rebecca. She went above and beyond to help us find the perfect home and connect us with a great lender. Her professionalism, knowledge, and dedication made the entire process smooth and stress-free. We also want to thank Andrew for his support and assistance along the way. We highly recommend Rebecca and her team to anyone looking for a reliable and supportive real estate experience!

Mary · 11 October 2025

★★★★★ 1/5

Google

I am very disappointed with my experience with William H Brown. I placed a holding deposit on a flat, then cancelled within a week as I decided to go for another property. I was promised a refund for my holding deposit within 14 days. So far it has been exactly a month to the day in which I was told that the refund was processed and I still have not received my deposit back. I have been chasing non stop and not received a single call or email in return to be informed about what is going on. I will be forced to go to small claims court at this point if this is still isn’t resolved. Atrocious. Try another letting agent instead.

Jack · 11 August 2026

★★★★★ 1/5

Google

If you are a buyer AVOID. Got my mum to give an offer on a house as I was busy. Andrew called me back saying the offer was rejected and thanks to GDPR I can't have her act on my behalf. I said that was fine and thank you. They call my mum again to try and get her to give more money or put an offer in on a different house 5 minutes later. No mention of that house to me. They were rude to my mum, they were rude to me and the agent who showed me round the houses never got back to me on the questions I asked.

C · 11 August 2026

★★★★★ 5/5

Google

Eleanor was great, she was professional, supportive and arrived to the viewing early. She has helped me find a property that suits the needs of me and my family. Eleanor reassured and explained to me how everything works step by step and i felt very comfortable. I would highly recommend.

Chaniqua · 17 January 2026

★★★★★ 5/5

Google

A huge thank you to Rebecca for all her advice and support over the last few years. Through purchases and sales, she never failed to listen and to give invaluable advice. Always patient, always able to rephrase things so that they made sense. Never rushing, always affording the time needed to make the right decision. Highly recommended.

Jos · 11 October 2025

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Google

My partner & I had a terrible experience renting through William H Brown. We viewed a property in May 2025 and moved in at the end of June 2025, we were then informed of a hole in the roof which quickly turned into months of water pouring through the ceiling along with mould spreading throughout the house. Despite reporting the issue the day after moving in, we never had any help and had to end our tenancy early in December. We were told that it couldn't be fixed until Spring 2026 so to see that they have already relisted the house on Rightmove and let it to someone else, is really concerning. I've also been told by someone who viewed the property recently, that they were told that the mould is a new issue, which is obviously not true.

Josie · 17 February 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 5/5

Google

Eleanor was great. Had a great experience viewing the property, was great with communication throughout and not pushy, working with myself and the landlord to find the most suitable way forward. DEFINITELY RECOMMEND. :)

HLtherealist · 17 January 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 5/5

Google

I will like to thank your team for the wonderful support towards the whole process of getting a new mortgage and a remortgage .Special thanks goes to Rebecca who worked very hard to make my dreams come true. Thank you Rebecca 😊 …

Ida · 11 October 2025

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 5/5

Google

Eleanor helped me to find somewhere to stay and she was kind, helpful and I was very happy with her support. I was moved in quickly and my house is lovely. Thanks Eleanor!

Leah · 17 December 2025

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026